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Business Analyst – Member Services

01/02/24

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Business Analyst’s role will elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive at following emerging Technology trends, watching for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

Responsibilities

Position will dually report into the Project Management Office Director and Functional Vertical VP, the duties and responsibilities of the Business Analyst role include:

Strategy & Planning

  • Collaborate with project sponsors to determine project scope and vision.
  • Clearly identify project stakeholders and establish user classes, as well as their characteristics.
  • Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Work with stakeholders and project team to prioritize collected requirements.
  • Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition & Deployment

  • Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
  • Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
  • Participate in the selection of any required documentation software solutions that the organization may opt to use.

Operational Management

  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
  • Develop and utilize standard templates to write requirements specifications accurately and concisely.
  • Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
  • Where applicable, develop prototypes of interfaces and attributes based on user requirements.
  • Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
  • Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
  • Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
  • Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
  • Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
  • Act as the departmental Solution(s) configuration subject matter expert (SME).

Requirements

  • Functional process expertise in: Member Portals and User Experiences; Mobile Applications and Member Engagement; Contact Center systems and processes.
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
  • Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
  • Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
  • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
  • Understanding of application development and iterative software development life cycle concepts.
  • Able to influence and drive individuals and teams to meet key milestones and overcome challenges.
  • Ability to work in a team and/or be an effective individual contributor.

Experience with the following is preferred

  • Professional certifications with International Institute of Business Analysis
  • Omnichannel, On-Demand Self-Service, AI & Predictive Analytics
  • Healthcare Industry
  • Five9 Cloud, WordPress, iOS and Android mobile application platforms
  • Microsoft Office Suite of Products
  • monday.com Project Management Platform

Personal Attributes Desired

  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Detail Orientation
  • Instills Trust
  • Decision Quality
  • Information Management Skills
  • Values Diversity
  • Nimble Learning
  • Job-Specific Knowledge
  • Customer Focus
  • Optimizes Work Processes
  • Ensures Accountability

Work Conditions

  • Occasional evening and weekend work to meet deadlines.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
  • Physically able to participate in training sessions, presentations, and meetings.
  • Some travel may be required.
  • On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.