Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH
Position Summary
The Member Reimbursement Coordinator is a key role within the organization, responsible for ensuring the efficiency and effectiveness of the Member Reimbursement, PRIA, and Provider Relations teams. This position involves close collaboration with the Training team to keep Standard Operating Procedures (SOPs) accurate and current, and working alongside the Supervisor to establish performance goals that align with the mission of CHM. The coordinator will play a crucial part in coaching and training Team Leads, coordinating vacations, managing payroll, and facilitating effective communication across departments.
The role also includes assisting in scheduling performance reviews, developing strategies for individual growth, and contributing to policy development. The Member Reimbursement Coordinator will monitor productivity, support day-to-day tasks, and help with staffing projections and adjustments. Additionally, the Coordinator will request IT assistance as needed, assist with call de-escalations, and monitor various Gift Manager pools to ensure processes are handled according to policy. This position demands strong organizational skills, excellent communication abilities, and a collaborative mindset to support ministry-wide development and team-building initiatives.
What We offer
- Compensation based on experience.
- Faith and purpose-based career opportunity!
- Fully paid health benefits
- Retirement and Life Insurance
- 12 paid holidays PLUS birthday
- Lunch is provided DAILY.
- Professional Development
- Paid Training
Responsibilities
Standard Operating Procedures (SOPs)
- Ensure that all Standard Operating Procedures (SOPs) are accurate and up to date by working closely with the Training team.
Performance Goals and Training
- Work with the Supervisor to establish clear performance goals aligned with the mission of CHM.
- Assist the Supervisor in scheduling performance reviews.
- Provide ideas for motivating team members.
- Contribute to strategies for individual growth.
- Assist team leads in achieving departmental standards.
- Contribute to the development of Member Reimbursement/PRIA/Provider Relations policies.
Team Coordination and Support
- Coordinate vacations for the Member Reimbursement, PRIA, and Provider Relations team.
- Support the Supervisor in managing Payroll needs.
- Provide support to the Supervisor in daily operational tasks.
- Handle various reports and work with IT development team to enhance departmental reports.
- Communicate necessary information effectively between departments.
- Work with other departments to contribute to ministry-wide development.
- Assist with the placement of new employees for Member Reimbursement/PRIA/Provider Relations.
- Monitor Team Lead notes to ensure information is disseminated appropriately with a “one voice” mentality.
- Assist the Supervisor with day-to-day tasks and other duties as needed.
- Help the Supervisor monitor various Gift Manager pools to ensure needs are processed according to policy.
Productivity and Staffing
- Monitor individual and departmental productivity.
- Monitor incoming work volume to assist in staffing projections.
- Collaborate with the Supervisor to provide information for necessary staffing adjustments.
IT and Equipment
- Request IT assistance for necessary equipment, issue resolutions, desk moves, etc.
Communication and Development
- Participate in organizing regular team-building events.
- Assist with call de-escalations.
Qualifications
- Proven experience in a supervisory or coordinator role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office and other relevant software.
- Ability to work collaboratively across departments.
- Strong problem-solving skills and attention to detail.
- Experience in performance management and coaching.
- Understanding of payroll management and IT coordination.
Educational Requirements
- High school diploma or equivalent.
- Additional certifications in relevant areas are a plus.
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.