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Member Services Representative (Full-time)


Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this entry-level role, the Member Services Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What We Offer

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Essential Job Functions

  • Attend member inquiries via phone and email with time sensitivity in mind.
  • Verify and/or update member information as needed.
  • Attract prospects by answering questions and giving suggestions.
  • Make recommendations to obtain membership when appropriate.
  • Review member concerns and provide escalation to management when necessary.
  • Ensure guidelines are communicated clearly and concisely.
  • Ability to offer emotional support and empathy.
  • Thrive in a team environment and work well with others.
  • Upholds the mission, vision, values, and customer services standards of CHM.
  • Always maintain a professional demeanor

Experience Requirements

  • Required: HS Diploma or equivalency
  • Able to operate a PC, including working with information systems/applications (Gift Manager)
  • Previous experience with Microsoft Office programs
  • Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
  • Strong verbal and written communication skills along with active listening to provide exceptional customer service.
  • Strong analytical, organizational, and problem-solving skills.
  • Able to organize workloads and multi-task.
  • Perform other job duties as assigned by management.


  • 9am-5pm, weekdays

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.