Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH
Position Summary
The Service Desk Support I role is primarily focused on helping end users with computer issues. The role is also responsible for deploying and managing computers, printers, phones, and other accessories. The Service Desk I role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible.
Duties and Responsibilities
Reporting to the IT Manager, the duties and responsibilities of the Service Desk I role include:
- End user support for onsite and remote computers, mobile devices.
- End user support for phone system and fax system.
- Deploy and manage computers.
- Install and configure workstation applications and accessories.
- Assist with computer moves.
- Assist with management of printers.
- Create and improve department documentation (SOPs and Standards).
- Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
- Help with vendor management activities for software and service providers.
- Work with other departments and teams as needed to achieve the goals of the organization.
- Be professional with users, leaders, and vendors. Treat them with kindness and respect.
Desired Skills & Experience
Minimum Requirements
- High School diploma.
- 1-3+ years of professional work experience in technology or another service-related field.
- Be able to lift and carry typical computer, monitor and printer devices.
Core Competency Requirements
- Solid understanding of the Windows Operating System for workstations and laptops.
- Solid understanding of Microsoft Office.
- Solid understanding of mobile devices and configuration.
Preferred Competency Requirements
- Experience deploying and supporting Mac computers.
- Experience supporting a phone system.
Pay
- Commensurate with qualifications.