Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH
Position Summary
The Member Communications Specialist supports the functions of the Member Communications department by researching, writing, proofreading, and editing content for member communications that is delivered through a variety of channels.
Key Responsibilities
- Prepares content within brand and editorial standards for review by the Member Communications Senior Editor and relevant departments.
- Assists in determining the voice, tone and topics for member communications through data and collaboration with other relevant teams.
- Tailors content to member audience segments when appropriate.
- Brainstorms with team members and other departments to generate fresh ideas that contribute to member education, member engagement and member retention.
- Participates in recommending improvements to member communications tactics.
- Provides weekly project updates to Member Communications Senior Editor and Director of Member Communications.
- Engage with other departments to stay current on member communication needs.
- Develops content that aligns with leadership requests for member communications.
- Assists with auditing and updating recurring communications.
- Proactively monitors member comments, posts and reviews and develops responses when necessary.
- Assists in sourcing member testimonial content.
- Manages and responds to shared email inboxes.
- May serve as a Member Communications delegate for ministry-wide and cross-functional projects.
- May specialize in communication applications to deliver messaging, such as VoterVoice, BrightEdge, Survey Monkey or Quadient Inspire.
- Use artificial intelligence tools to help inform the clearest and most concise content.
Education & Experience
- Bachelor’s degree in English, writing or other relevant discipline or equivalent experience.
- 2+ years of writing or communications experience.
- Experience in healthcare, nonprofit, or faith-based organizations is preferred.
- Experience with Associated Press (AP) Style.
Skills & Competencies
- Strong writing and editing skills with a focus on clear and engaging content.
- Strong interpersonal communication skills.
- Ability to handle multiple assignments and deadlines.
- Ability to receive and incorporate content feedback.
- Ability to balance established guidelines and processes with creativity and responsiveness to leadership requests.
- Understanding graphic design, print and digital production processes.
- Adept at learning and using technology.
Personal Attributes
- A committed Christian who shares CHM’s values and mission.
- Adaptable, results-oriented, and service-minded.
- Self-motivated and a team player.
- Seek guidance when necessary.