Employment

Job Summary

As an Assistant Controller, you will play a critical role in the financial management of our organization, working closely with the Controller to ensure that our financial operations run smoothly and efficiently.

In this role, you will be responsible for overseeing the preparation and analysis of financial statements and ensuring compliance with regulatory requirements. This position requires strong analytical and communication skills, as well as a deep commitment to accuracy and attention to detail.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Review the Finance Team’s preparation of journal entries and monthly financial statements, including statements of financial position and statements of activities.
• Prepare explanations of variance for monthly financial statements.
• Assist with reconciling accounts and resolving any discrepancies.
• Prepare and monitor the annual budget, ensuring that expenditures are within budgetary limits, and provide financial forecasts as needed.
• Review and approve weekly accounts payable.
• Provide financial analysis and insights to Controller to support decision-making.
• Monitor and implement financial controls to safeguard company assets.
• Maintain relationships with external auditors, tax advisors, and other financial service providers.

Team Collaboration and Development

• Foster a collaborative and growth-oriented work environment.
• Facilitate internal training with other departments over purchasing and accounting software and processes.

Requirements

• Bachelor’s degree in Accounting or Finance.
• Certified Public Accountant (CPA) designation preferred.
• 3+ years of experience in accounting or related field.
• Strong analytical and communication skills to ensure accuracy and clarity in financial reporting.
• Working knowledge of accounting principles, financial statement preparation, and non-profit tax compliance.
• Strong proficiency with Microsoft Excel and accounting software.
• Ability to work independently and prioritize tasks to meet deadlines.
• High level of attention to detail and accuracy.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The ideal candidate will have the primary responsibility in authorizing member’s medical bills in accordance with the Christian Healthcare Ministries (CHM) guidelines. They must have some familiarity with medical bill processing operations, highly detailed with focus and attention in maintaining accuracy of medical information.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Eagerness and ability to learn and take initiative on a variety of tasks.
• Verify eligibility in accordance with CHM’s guidelines, policies, and definitions.
• Input member information and update information in the system
• Ensure accuracy and completeness of patient information to maintain an error rate less than 1%
• Authorize medical needs/incidents with attention to detail in mind.
• Collaborate with other departments and staff members to rectify member information.
• Respond to correspondence from members or staff within a 24-48 turnaround time.
• Perform thorough checks on CHM memberships to identify key factors of eligibility.
• Effectively communicate with members regarding membership status
• Multitask and prioritize daily tasks accordingly.
• Maintains an approachable and appropriate attitude when interacting with staff members in a rapidly changing environment.
• Supports the vision and culture of the organization.
• Adheres to the Employee Handbook and Policies and Procedures

Experience Requirements

• Required: High school diploma or passage of a high school equivalency exam
• Medical background preferred but not required.
• Capacity to maintain confidentiality.
• Ability to recognize, research and maintain accuracy.
• Excellent communication skills both written and verbal.
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Perform other job duties as assigned by management.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Enrollment Representative is responsible for generating new leads, presenting the healthcare model to potential clients, nurturing leads through webinars and onboarding processes, and contributing to the growth of new opportunities. The role involves various communication methods, including phone calls, emails, and webinars, as well as maintaining relationships with existing clients and leveraging those relationships for new group development.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Generating a continual pipeline of leads across all 50 states.
• Responding to prospects through various communication channels, including chat and text.
• Setting up and conducting webinars and in-person presentations.
• Developing referrals and contacts with potential clients.
• Ensuring high-quality service delivery and addressing member questions and concerns.
• Maintaining relationships with existing group leadership and leveraging them for new group development.
• Providing recommendations to retain memberships and improve services.
• Logging interactions in tracking systems (Gift Manager/Salesforce/HubSpot).
• Collaborating with other departments and assisting as needed.
• Upholding the organization’s Core Values and Mission Statement.

Education, Experience & Skills Required

• Prior Member Services experience is preferred.
• Strong verbal communication skills, including phone and email etiquette.
• Proficiency in using computers, word processing, and spreadsheet software.
• Good organizational skills and ability to manage multiple projects and deadlines.
• Self-motivation and teamwork skills.
• Conflict resolution skills and willingness to seek guidance when necessary.

Working Conditions

• Adherence to the organization’s rules and regulations.
• Occasional travel for business purposes.
• Ability to effectively present and communicate to various audiences.
• Physical ability to handle promotional materials and conference displays.
• Reasoning ability to solve a range of onboarding issues and problems.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Experience Lead Trainer is responsible for overseeing the day-to-day operations and quality control of the Groups division team members. This includes supervising and supporting Experience Representatives, Enrollment Representatives, and Experience Specialists, aligning their work with organizational goals, and ensuring a positive experience for group administrators and members.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Managing the day-to-day operations of the Groups Division.
• Assisting Group team members with their responsibilities and organizational processes in HubSpot.
• Collaborating with the Director of Member Enrollment to clarify ministry-wide goals to staff.
• Conducting Performance Reviews for Experience Representatives, Enrollment Representatives, & Experience Specialists.
• Setting clear experience goals for staff that align with ministry-wide objectives.
• Providing proactive coaching and feedback to team members.
• Monitoring, auditing, and improving the efficiency of staff and processes.
• Participating in the development and implementation of Group Division policies and procedures.
• Providing professional development opportunities for team members.
• Working cross-functionally with internal teams to uphold core values.
• Handling progress reports at various intervals.
• Making recommendations for areas of improvement.
• Exercising integrity and accountability in approval and review roles.
• Maintaining a professional attitude at all times.

Other Functions

• The role also includes conducting oneself ethically, preparing reports and projects as assigned, and contributing to the overall team effort.

Education, Experience & Skills Required

• Experience in the Group Division.
• Strong verbal communication skills, including phone etiquette.
• Extensive knowledge of CHM guidelines and policies.
• Proficiency in using computers, word processing, spreadsheet software, and Sales Force.
• Strong organizational abilities and abilities to manage multiple projects and deadlines.
• Self-motivation and teamwork skills.
• Conflict resolution skills and willingness to seek guidance when necessary.

Working Conditions

• The Experience Lead Trainer is expected to conform to organizational rules and regulations, conduct themselves ethically, and contribute to the team’s success. The role’s responsibilities may evolve as Member Services changes and grows.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

A Data Entry Operator is an entry-level position that inputs medical bill information into the ministry’s database system so bills can be processed according to Christian Healthcare Ministry’s guidelines.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Compiling, verifying accuracy and sorting information according to priorities to prepare data for computer entry.
• Checking for duplicate bills before entering them into the ministry’s database.
• Maintaining Data Entry requirements by following our software’s techniques and procedures.
• Accurately entering member bills by processing information from documents into membership.
• Researching and obtaining information for incomplete documents.
• Reviewing data for errors, paying close attention to detail, and correcting any incompatibilities.
• Having an in-depth understanding of Christian Healthcare Ministry’s guidelines, policies, and definitions.

Requirements

• Model Christian Healthcare Ministry’s Core Values and Mission Statement.
• Work as a team player with all departments and assist them when needed.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Experience Representative is responsible for assisting Group Admins and Group Members with their needs, maintaining a high-quality service, answering questions and concerns, making recommendations to retain memberships, and performing tasks related to group onboarding, maintenance, billing, and MRB (Medical Review Board).

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Being the first point of contact and ensuring high-quality service delivery.
• Addressing Group member questions and concerns and seeking assistance when needed.
• Providing recommendations for membership retention.
• Performing assigned tasks in a timely manner.
• Responding to emails, phone calls, and voicemails promptly.
• Verifying and updating member information as necessary.
• Explaining guidelines to members.
• Making recommendations for process improvement to the Group Services Manager.
• Maintaining a professional attitude and positive member experience.
• Exceeding group admin/member experience expectations by understanding specific needs and being knowledgeable about CHM’s guidelines.
• Upholding CHM’s Core Values and Mission Statement.
• Collaborating with other departments and assisting as needed.
• Preparing Group Billing for mailing.
• Scheduling webinars with onboarding groups.
• Handling delinquent accounts through notices and personal contact.
• Assisting with onboarding groups and guiding them through the transition process.
• Logging interactions in tracking systems (Gift Manager/Salesforce/HubSpot).
• Entering and maintaining group prospects in Salesforce/HubSpot.
• Fielding prospect and administrative calls for the Groups Department.
• Uploading ACA Self-Funded Prospective groups into the Medical Review Process.

Other Functions

• The role also includes conducting oneself ethically, preparing reports and projects as assigned, and contributing to the overall team effort.

Education, Experience & Skills Required

• Preferred Member Services experience.
• Strong verbal communication skills, including phone and email etiquette.
• Extensive knowledge of CHM guidelines and policies.
• Proficiency in using computers, word processing, and spreadsheet software.
• Strong organizational abilities and abilities to manage multiple projects and deadlines.
• Self-motivation and teamwork skills.
• Conflict resolution skills and willingness to seek guidance when necessary.

Working Conditions

• The Experience Representative is expected to adhere to organizational rules and regulations, conduct themselves ethically, and contribute to the team’s success. The role’s responsibilities may evolve as Group Services changes and grows.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Business Analyst’s role will elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive at following emerging Technology trends, watching for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully Paid Health Benefit
• Retirement and Life insurance
• 12 Paid Holidays PLUS Birthday
• Lunch is provided DAILY.
• Professional Certification Development
• Hybrid remote/on-site work arrangements available

Responsibilities

Position will dually report into the Project Management office and Functional Vertical VP, the duties and responsibilities of the Business Analyst role include:

Strategy and Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition and Deployment

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any required documentation software solutions that the organization may opt to use.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Act as the departmental Solution(s) configuration subject matter expert (SME).

Requirements

• Functional process expertise in Finance and Accounting systems and processes.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts
• Able to influence and drive individuals and teams to meet key milestones and overcome challenges.
• Ability to work in a team and/or be an effective individual contributor.

Experience with the following is preferred.

• Professional certifications with International Institute of Business Analysis
• Accounting Practitioner
• Healthcare Industry
• Microsoft Office Suite of Products
• Monday Project Management Platform
• Sage Intact Accounting Software

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Internal Communications Lead is responsible for effectively communicating with Christian Healthcare Ministries’ (CHM) staff, volunteers, and stakeholders to keep them informed and engaged in the mission and activities of the organization. They will create and implement internal communication strategies, manage internal communication channels, and support the organization’s overall communication efforts.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development

Essential Job Functions

• Develop and implement an internal communication strategy that aligns with the organization’s mission, vision, and values.
• Create engaging and informative internal communications content, including newsletters, updates, and announcements.
• Manage internal communication channels, including email, intranet, and digital signage, ensuring that content is accurate, up-to-date, and accessible.
• Collaborate with department heads and program managers to gather information and updates for internal communications.
• Ensure that communication objectives are met, and employees feel informed and engaged via coordinating and facilitating regular staff meetings and workshops.
• Develop and maintain a communications calendar to ensure that internal communication activities are well-planned and executed.
• Monitor the effectiveness of internal communication efforts through surveys, feedback, and analytics.
• Oversee and maintain SharePoint, Netpresenter, BrightSign software, along with other communication tools.
• Other related duties as assigned by HR Manager.

Experience Requirements

• Bachelor’s degree in communications, public relations, or a related field preferred.
• 1-3 years of experience in internal communications or a similar role.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex information to a diverse audience.
• Strong organizational skills, with the ability to prioritize and meet deadlines.
• Proficient in using various communication channels and tools, such as email platforms, intranet systems, and digital signage software.
• Knowledge of best practices in internal communications, including employee engagement strategies and change management principles.
• Strong interpersonal skills, with the ability to collaborate with diverse teams and build relationships with staff at all levels of the organization.
• Knowledge of Christian values and principles and a passion for CHM’s mission and work.

Core Competencies

• Communication: The Internal Communications Lead should have strong written and verbal communication skills, with the ability to effectively convey information to internal stakeholders. They should be able to tailor their messages to different audiences and use appropriate communication channels and tools.
• Relationship Building: Building and maintaining relationships with staff, volunteers, and stakeholders is crucial for the Internal Communications Lead. They should have strong interpersonal skills and the ability to collaborate with diverse teams.
• Strategic Thinking: The Internal Communications Lead should have a strategic mindset and the ability to develop and execute internal communication strategies that align with the organization’s goals and objectives.
• Adaptability: The Internal Communications Lead should be able to adapt to changing circumstances and priorities. They should be flexible and able to prioritize tasks based on urgency and importance. Takes on challenges in vigorous capacities.
• Multitasking: The Internal Communications Lead should have strong organizational skills with the capabilities to drive results for multiple initiatives. They should be able to manage various projects simultaneously and meet deadlines.
• Attention to Detail: Strong attention to detail is crucial for the Internal Communications Lead. They should have excellent proofreading skills and a commitment to accuracy and quality in their work.
• Ethical Conduct: As a member of the Human Resources Team, the Internal Communications Lead should conduct themselves ethically and uphold the standards set forth in the Employee Handbook. Adhering to confidentiality and acting with integrity in all communication efforts.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Maternity Solution Specialist serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training
• Essential Job Functions

Essential Job Functions

• Assist member inquiries via phone and email with time sensitivity in mind.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• An understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Medical background is preferred.
• Knowledge of Maternity Global Fee/Stork Package preferred.
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Position Summary

In this role, you will play a pivotal role in guiding and coordinating the daily activities of the billing team, implementing efficient processes, and providing essential support to ensure exemplary service delivery. As a cross-departmental team player, you will uphold CHM’s Core Values and Mission Statement.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Functions

• Act as the primary point of contact for member and staff inquiries, offering prompt and courteous assistance via phone, email, mail, and voicemail, with responses within 24-48 hours.
• Lead weekly team huddle meetings to communicate updates on CHM policies and procedures.
• Conduct regular one-on-one evaluations, mid-year assessments, and annual reviews to support and mentor team members’ growth.
• Develop a strong understanding of the team’s workflow processes.
• Train, coach, and mentor team members to reach their full potential in productivity and support their career growth.
• Encourage open dialogue with employees, foster a positive team atmosphere, and monitor attendance and error rates.
• Collaborate with team members in the development and implementation of Data Entry/Authorization policies and procedures.
• Proactively identify and escalate issues to the supervisor, offering recommendations for improvement.
• Follow up on member concerns to ensure timely resolution.
• Maintain a consistently professional attitude in all interactions.
• Review and approve timecards, adding punches as needed in the payroll system for the team.
• Create an atmosphere conducive to spiritual growth, integrating regular prayer and devotion into team activities.
• Participate in leadership development training and book studies to enhance leadership capabilities.
• Organize quarterly team-building events during work hours, fostering connections within the team.

Qualifications

• High School Diploma or successful completion of a high school equivalency exam.
• Previous management/leadership experience preferred.
• Self-motivated possessing strong critical thinking skills required.
• Ability to train and support new team members, addressing billing-related inquiries effectively.
• Proficiency in the billing system to maximize efficiency in medical bill processing.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Member Bill Processing Trainer’s primary roles are providing in-person and virtual training for Member Bill Processing employees, conducting audits, cross-training to ensure a decrease to the department’s overall error rate, and empowering the employees to perform their jobs confidently. They must be highly skilled in Member Bill Processing operations, work accurately, and must possess the ability to adapt to individualized learning styles. They will work with a team of trainers to collaborate on necessary “continuing education,” core competencies, and departmental goals. This individual will work to accomplish the mission and vision of CHM.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Provide cross-training needs to all Member Bill Processing employees under the direction of the Training Coordinator
• Conduct in-person and virtual training for Member Bill Processing staff as needed.
• Ensure that all new employees are educated in core competencies.
• Collaborate with training team to identify and address any departmental training needs.
• Ensure that all new employees have out-of-office email communications set up and their email signature format is entered correctly.
• Educate new employees on how to navigate the Teams application.
• Ensure new employees are provided with the necessary contact information.
• Ensure new employees are equipped with all the necessary resources and supplies to perform their assigned tasks efficiently.
• Complete work log audits as needed for the Member Bill Processing staff.
• Work as a team to decrease the overall departmental error rate, while simultaneously increasing the overall needs per labor hour average

Requirements

• Required: High School Diploma or equivalent
• Able to operate a PC, including working with information systems/applications.
• The Train the Trainer course must be completed.
• High integrity and accountability
• Always maintain a professional attitude

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Member Advocate Specialist plays a pivotal role in supporting members of Christian Healthcare Ministries (CHM) within the healthcare industry, ensuring exceptional customer service. In this role, the Member Advocate Specialist embodies the values and commitment of Christian Healthcare Ministries, ensuring that members receive the highest level of support, guidance, and advocacy throughout their healthcare and maternity experiences.  They act as liaisons between members and their healthcare providers, serving as a guide and advocate for members’ well-being. This role encompasses a range of responsibilities, including communication with medical providers to negotiate discounts on medical expenses, examining medical bills for accuracy, and connecting members with relevant resources. Additionally, the specialist serves as the preliminary contact for maternity-related inquiries, offering support to members and their families during the maternity journey.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend to member inquiries via phone and email promptly, with a sense of urgency.
• Evaluate medical bills for accuracy and completeness, negotiating the highest possible discounts for CHM members.
• Verify and update member information as required.
• Research and connect members with relevant financial assistance programs.
• Review and address member concerns, escalating issues to management when necessary.
• Collaborate with Nurse Navigators to ensure members have access to quality providers.
• Provide guidance on the components of a Maternity Global Fee/Stork Package and the information needed for CHM processing.
• Uphold CHM’s mission, vision, values, and customer service standards.
• Offer emotional support and empathy to members, demonstrating a commitment to their well-being.
• Excel in a team environment and collaborate effectively with colleagues.
• Maintain a consistently professional demeanor throughout interactions.

Experience Requirements

• High School Diploma or successful completion of a high school equivalency exam.
• Proficient in PC operation, including information systems/applications.
• Previous experience with Microsoft Office programs.
• Familiarity with routine office equipment operation (e.g., faxes, copy machines, printers, multi-line telephones).
• Knowledge of the healthcare field, including medical billing, is preferred.
• A background in maternity support and familiarity with Maternity Global Fee/Stork Package concepts is a plus.
• Strong analytical, organizational, and problem-solving skills.
• Exceptional verbal and written communication skills, coupled with active listening.
• Compensation commensurate with experience.
• Willingness to perform other job duties as assigned by management.
• Extended periods of sitting at a desk.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary
The Member Information Specialist (MIS) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MIS role involves lead generation, providing exceptional member experiences, and upholding high standards.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Generate leads across all 50 states to maintain a continuous pipeline.
• Establish referrals and contacts with potential prospects.
• Respond to prospective member calls and inquiries.
• Ensure delivery of high-quality service.
• Conduct webinars for prospective CHM enrollment.
• Address member questions, concerns, and provide recommendations.
• Assist in retaining memberships when suitable.
• Perform assigned tasks promptly.
• Respond to emails, calls, and voicemails promptly.
• Explain guidelines clearly to members.
• Offer suggestions for improvement to the Director of Member Enrollment and Team Lead.
• Maintain professionalism and positive attitude.
• Demonstrate strong member communication skills.
• Uphold CHM’s Core Values and Mission Statement.
• Collaborate with other departments and provide support as needed.
• Gain a deep understanding of MET’s unique structure and challenges.
• Input and manage prospects in HubSpot.
• Establish ongoing relationships with prospects by managing follow-up opportunities.

Other Functions

• Demonstrate Christian values and adhere to ethical and legal business practices.

Education, Experience, and Skills Required

• Prior experience in online/phone sales (preferred).
• College education (preferred).
• Strong verbal communication skills, including phone and email etiquette.
• Proficiency in CHM guidelines and policies.
• Computer proficiency in word processing and spreadsheets.
• Excellent organizational skills for managing multiple projects and deadlines.
• Self-motivated with a strong teamwork ethic.
• Conflict resolution skills and ability to foster teamwork.
• Willingness to provide assistance and seek guidance when necessary.

Working Conditions

• Adherence to organizational rules and regulations as outlined in the employee handbook.
• Occasional travel required for business purposes.
• Effective presentation and communication of CHM.
• Strong reasoning ability to address objections and find solutions for prospective members.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

In this entry-level role, the Member Services Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Ministry and department cultural responsibilities

• Attend member inquiries via phone and email with time sensitivity in mind.
• Verify and/or update member information as needed.
• Attract prospects by answering questions and giving suggestions.
• Make recommendations to obtain membership when appropriate.
• Review member concerns and provide escalation to management when necessary.
• Ensure guidelines are communicated clearly and concisely.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Upholds the mission, vision, values, and customer services standards of CHM.
• Always maintain a professional demeanor

Experience Requirements

• Required: HS Diploma or equivalency
• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills.
• Able to organize workloads and multi-task.
• Perform other job duties as assigned by management.

Schedule

• Flexible afternoon work hours

• • 11:00am – 3:00pm
  • 12:00pm – 4:00pm

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

In this entry-level role, the Member Services Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Verify and/or update member information as needed.
• Attract prospects by answering questions and giving suggestions.
• Make recommendations to obtain membership when appropriate.
• Review member concerns and provide escalation to management when necessary.
• Ensure guidelines are communicated clearly and concisely.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Upholds the mission, vision, values, and customer services standards of CHM.
• Always maintain a professional demeanor

Experience Requirements

• Required: HS Diploma or equivalency
• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills.
• Able to organize workloads and multi-task.
• Perform other job duties as assigned by management.

Schedule

• 9am-5pm, weekdays

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

As the Senior Internal Auditor, you will be responsible for leading the charge to conduct thorough and independent assessments of our member bill sharing processes and checks shared to members and providers. Your expertise will ensure compliance with CHM Guidelines, identify areas for improvement, and contribute to the overall financial integrity of our organization.

As the first member of this new team, you will be responsible for working with the CFO to develop standard operating procedures and best practices. You will also be responsible for identifying resources needed and building out the appropriate support team.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

Internal Audits:

• Develop and execute internal audits to assess the effectiveness of controls over member bill sharing.
• Review financial transactions, records, and reports to ensure accuracy and compliance with CHM policies and Guidelines.
• Identify potential risks and control weaknesses and provide recommendations for mitigating these risks.
• Identify errors in sharing reimbursements and provide solutions for how to both correct/recapture and prevent going forward.

Internal Controls and Risk Management:

• Assess the adequacy and effectiveness of internal controls to safeguard assets and prevent fraud and error.
• Collaborate with management to identify and mitigate potential risks that could impact the organization.

Audit Findings and Reporting:

• Prepare clear and concise audit reports, documenting findings, conclusions, and recommendations.
• Present audit findings to management and assist in the development of action plans for improvement.

Process Improvement and Efficiency:

• Collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.
• Provide valuable insights and recommendations to enhance performance.

Continuous Monitoring:

• Implement ongoing monitoring activities to assess the effectiveness of corrective actions taken in response to audit findings.

Professional Ethics and Standards:

• Conduct all audit activities with the highest level of integrity, ethics, and objectivity.
• Adhere to professional standards and guidelines in conducting internal audits.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field. Professional certifications (e.g., CIA, CPA, CISA) are highly desirable.
• Strong understanding of internal control concepts and risk assessment methodologies.
• Proficiency in auditing techniques and data analysis.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities to collaborate with diverse stakeholders.
• Commitment to the mission and values of our organization.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Systems Engineer role is primarily focused on maintaining the on premise and cloud-based IT infrastructures. Management of O365 and other cloud systems likewise will be supported by this role. The Senior System Engineer role works closely with the broader IT team to deliver projects, resolve incidents, and find root cause to problems. The bottom-line goal of the Infrastructure Department is to provide IT services that meet or exceed service level agreements at CHM.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully Paid Health Benefit
• Retirement and Life insurance
• 12 Paid Holidays PLUS Birthday
• Lunch is provided Monday DAILY.
• Professional Certification Development
• Partial remote work after six-month onboarding

Responsibilities

• Reporting to the IT Manager of Infrastructure, the duties and responsibilities of the System Engineer role include:
• Manage on premise and cloud-based servers.
• Manage on premise and cloud-based network devices (firewalls, switches, routers, wireless controllers and access points, printers).
• Manage Internet circuits and assist with related vendor management.
• Manage Active Directory, Azure AD and integrations with third party systems.
• Manage Group Policy Objects that control the server, workstation, and user environments.
• Manage O365.
• Manage backups and disaster recovery systems.
• Maintain the infrastructure change log.
• Create and improve department documentation (SOPs and Standards).
• Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.

Requirements

• 3-5 years’ experience in network administration.
• 3-5 years’ experience managing Windows servers.
• 3-5 years’ experience managing O365.
• 2-4 years’ experience in desktop administration.

Experience with the following is preferred.

• MCTS/MCP Server 2012 or above
• MCTS/MCP Exchange 2013 or above
• CompTIA Server+
• Cisco Certified Network Administrator (CCNA)
• ITIL 4.0
• VMware Cloud and Virtualization
• Experience supporting contact center systems.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary

The Software Developer is part of a development team whose purpose is to update, enhance, and extend the current ERP system. The Software Developer is involved in all areas of development from design to development to testing.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully Paid Health Benefit
• Retirement and Life insurance
• 12 Paid Holidays PLUS Birthday
• Lunch is provided DAILY.
• Professional Development

Responsibilities

Reporting to the Software Development Manager, the responsibilities of the Software Developer include:

• Working on a team to develop, test, and maintain web- and desktop-based business applications built on Microsoft technologies.
• Assisting in the collection and documentation of user’s requirements.
• Developing, refining, and tuning integrations between applications.
• Analyzing and resolving technical and application problems.
• Providing second-level support to end users.

Minimum Requirements

• College or university degree in Computer Science or a related discipline.
• 1-3+ years of related professional work experience designing, programming, and supporting software applications.
• 1 year of related professional work experience with ASP.NET MVC.

Desirable

• Application development experience with .NET Framework or Core, C#, IIS, Entity Framework, jQuery.
• Proficiency with APIs, WebAPI, REST-based web services (SOA), SQL Server, or similar.

Core Competency Requirements

• Solid understanding of object-oriented programming concepts.
• Solid understanding of relational database design and querying concepts.

Pay

• Commensurate with qualifications.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Job Summary
The Project Manager’s role is responsible for planning, executing, and finalizing projects according to deadlines and within budget. Their role involves coordinating and managing project resources, tracking project progress, identifying risks and issues, and ensuring project deliverables meet the required quality standards. Additionally, the Project Manager communicates regularly with project stakeholders, manages project budgets, and prepares project status reports. The Project Manager must possess strong leadership, communication, and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

What’s in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully Paid Health Benefit
• Retirement and Life insurance
• 12 Paid Holidays PLUS Birthday
• Lunch is provided DAILY.
• Professional Development

Responsibilities

• Define project scope, goals, and objectives, ensuring they align with the organization’s strategic plans.
• Develop project plans, timelines, budgets, and resource requirements to ensure successful project delivery.
• Coordinate project teams and assign tasks to ensure timely completion of deliverables.
• Monitor project progress against plan and identify and manage risks and issues that may arise.
• Ensure effective communication with stakeholders, including regular status updates, project reports, and meetings.
• Manage project finances, including budget tracking and cost control measures.
• Ensure compliance with project governance processes and procedures, including project approval and review processes.
• Develop and maintain project documentation, including project plans, schedules, and reports.
• Lead project change management, ensuring that all changes are properly documented and communicated to stakeholders.
• Evaluate project outcomes and document lessons learned for continuous improvement of project management processes.

Knowledge & Experience Required

• Knowledge of project management methodologies and techniques.
• Knowledge & proficiency in project management tools and software.
• Knowledge & proficiency in Microsoft Office tools.
• Minimum of 5 years of experience in project management, with experience managing complex projects and cross-functional teams.
• Experienced in problem-solving and decision-making skills, with the ability to identify and resolve project issues and risks.
• Strong organizational, time management, and verbal and written communication skills.

Additional Related Knowledge & Experience Desired

• Experience in leadership roles.
• General knowledge of Change Management.

Education & Certifications Desired

• Associate or bachelor’s degree in business, finance, management information systems, project management, or related field.
• Certified Associate in Project Management (CAPM)
• Project Management Professional (PMP)

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.