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Serving as the hands and feet of Jesus

Christian Healthcare Ministries (CHM) is a ministry first and foremost. We’re not health insurance. Instead, we’re the first and longest-serving health cost sharing ministry, offering an affordable, faith-based healthcare solution. A federally certified exemption to the national healthcare law, CHM has satisfied nearly $10 billion dollars in member’s medical expenses.  

The CHM staff love what they do—because what they do is not about themselves. It’s about serving others and bringing God glory. If you’re looking for a career in full-time ministry, prayerfully consider the open positions below and serve alongside Christians as the hands and feet of Jesus at the moments that people need it most.

Open positions

Database Administrator

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Database Administrator at Christian Healthcare Ministries will be responsible for the maintenance, performance, and security of our database systems. This role requires a high level of technical expertise and the ability to work with various teams to ensure the database architecture supports the needs of our digital platforms, including our member portal and integrated services. 

What We Offer

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Key Responsibilities

  • Database Management and Security:
  • Maintain, monitor, and optimize CHM’s databases for performance and reliability.
  • Implement best practices for database security, ensuring data integrity and compliance with CHM’s privacy policies and guidelines.
  • Data Backup and Recovery:
  • Develop and manage backup strategies to ensure data is safeguarded.
  • Plan and test disaster recovery solutions to minimize data loss in emergencies.
  • Collaboration and Communication:
  • Work closely with CHM staff to understand data requirements for different departments.
  • Provide database-related technical support and guidance to ensure efficient data usage.
  • Optimization and Development:
  • Analyze and optimize queries and database structures for performance improvements.
  • Assist in developing new database systems or updating existing ones, keeping CHM’s mission and program needs in mind.
  • Documentation and Compliance:
  • Maintain detailed documentation of database structures, processes, and changes.
  • Ensure database systems adhere to the organization’s guidelines and the healthcare industry’s regulatory requirements.
  • Project Management:
  • Lead or contribute to database-related projects that align with CHM’s goals and support their healthcare-sharing mission.
  • Implement changes with minimal disruption to CHM’s data workflows.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience in database administration, management, security, and troubleshooting.
  • Strong understanding of SQL and database management systems (e.g., MySQL, Microsoft SQL Server).
  • Excellent problem-solving skills and ability to think algorithmically.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.

Desired Skills

  • Experience with healthcare data management and security.
  • Knowledge of data protection laws and understanding of CHM’s operational requirements.
  • Technical proficiency with database software and tools, including new and emerging technologies.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Enrollment Representative

Workplace Type: Onsite
Employment Type: FT (Operating Hours 9:00am – 7:00pm)
Job Location: Barberton, OH

Position Summary

The Enrollment Representative is responsible for generating new leads, presenting the healthcare model to potential clients, nurturing leads through webinars and onboarding processes, and contributing to the growth of new opportunities. The role involves various communication methods, including phone calls, emails, and webinars, as well as maintaining relationships with existing clients and leveraging those relationships for new group development.

What We Offer

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Professional Development
  • Paid Training

Essential Job Functions

  • Generating a continual pipeline of leads across all 50 states.
  • Responding to prospects through various communication channels, including chat and text.
  • Setting up and conducting webinars and in-person presentations.
  • Developing referrals and contacts with potential clients.
  • Ensuring high-quality service delivery and addressing member questions and concerns.
  • Maintaining relationships with existing group leadership and leveraging them for new group development.
  • Providing recommendations to retain memberships and improve services.
  • Logging interactions in tracking systems (Salesforce & HubSpot).
  • Collaborating with other departments and assisting as needed.
  • Upholding the organization’s Core Values and Mission Statement.

Education, Experience & Skills Required

  • High school diploma or equivalent.
  • At least 1 year of prior sales experience (2 years preferred)
  • Strong verbal communication skills, including phone and email etiquette.
  • Proficiency in using computers, word processing, and spreadsheet software.
  • Good organizational skills and ability to manage multiple projects and deadlines.
  • Self-motivation and teamwork skills.
  • Conflict resolution skills and willingness to seek guidance when necessary.

Working Conditions

  • Flexibility with operating hours (9:00am – 7:00pm)
  • Adherence to the organization’s rules and regulations.
  • Occasional travel for business purposes.
  • Ability to effectively present and communicate to various audiences.
  • Physical ability to handle promotional materials and conference displays.
  • Reasoning ability to solve a range of onboarding issues and problems.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Food Service Attendant

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Portage & Hazelwood Building)

Position Summary

This role plays an important part of our ministry’s culture by helping take care of the nutritional needs for the CHM staff during the workday. This individual’s main responsibilities would be purchasing kitchen goods, preparing the salad bar and keeping a sanitary kitchen and dining area. Other duties include cleaning dishes, providing refreshments for meetings and training sessions, organizing supplies and helping keep track of inventory stock.

What We Offer

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Duties and Responsibilities

  • Greets and serves staff promptly and courteously for lunch.
  • Handles all hot and cold foods appropriately during preparation and service, ensures proper sanitation practices occur continually.
  • Helps maintain appropriate portion control for inventory and budget.
  • Maintains post during designated lunch times.
  • Cleans equipment as assigned thoroughly and in a timely manner.
  • Accurately inventories supply daily and requisitions items needed.
  • Ensures all food and supplies are stored under proper conditions, covered, labeled, and dated.
  • Stocks snack area and salad bar
  • Relays relevant comments from staff members directly to the supervisor when warranted.
  • Maintains standard operating procedures in accordance with company policy, guidelines and outside state laws surrounding food safety.
  • Performs related responsibilities as required.

Requirements, Desired Skills & Experience

  • This role is active so being on your feet the majority of the day is an essential requirement.
  • Basic core competencies with computers
  • Clean driving record
  • Able to lift 20 pounds.
  • Ability to establish and maintain friendly work relationships and interactions with CHM staff.

Education

  • High school diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

General Application

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Member Advocate Specialist

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

What We Offer

  • Compensation is based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Essential Job Functions

  • Attend member inquiries via phone and email with time sensitivity in mind.
  • Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
  • Examine medical bill information to ensure accuracy and completeness.
  • Verify account balances and research financial assistance programs.
  • Review expedites, overpayments, and estimates.
  • Review member concerns and provide escalation to management when necessary.
  • Follow up on providers’ proposals and maintain members well-informed throughout the process.
  • Upholds the mission, vision, values, and customer service standards of CHM.
  • Ability to offer emotional support and empathy.
  • Thrive in a team environment and work well with others.
  • Always maintain a professional demeanor

Experience Requirements

  • Able to operate a PC, including working with information systems/applications (Gift Manager)
  • Previous experience with Microsoft Office programs and Adobe software
  • Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
  • Knowledge of the healthcare field is preferred.
  • Experience in medical billing is a plus.
  • Strong verbal and written communication skills along with active listening to provide exceptional customer service.
  • Strong analytical, organizational, and problem-solving skills
  • Compensation commensurate with experience
  • Perform other job duties as assigned by management.

Education

  • Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

  • Prolonged periods of sitting at a desk.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Member Bill Processing Trainer

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Bill Processing Trainer’s primary roles are providing in-person and virtual training for Member Bill Processing employees, conducting audits, cross-training to ensure a decrease to the department’s overall error rate, and empowering the employees to perform their jobs confidently. They must be highly skilled in Member Bill Processing operations, work accurately, and must possess the ability to adapt to individualized learning styles. They will work with a team of trainers to collaborate on necessary “continuing education,” core competencies, and departmental goals. This individual will work to accomplish the mission and vision of CHM.

What We Offer

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Responsibilities

  • Provide cross-training needs to all Member Bill Processing employees under the direction of the Training Coordinator
  • Conduct in-person and virtual training for Member Bill Processing staff as needed.
  • Ensure that all new employees are educated in core competencies.
  • Collaborate with training team to identify and address any departmental training needs.
  • Ensure that all new employees have out-of-office email communications set up and their email signature format is entered correctly.
  • Educate new employees on how to navigate the Teams application.
  • Ensure new employees are provided with the necessary contact information.
  • Ensure new employees are equipped with all the necessary resources and supplies to perform their assigned tasks efficiently.
  • Complete work log audits as needed for the Member Bill Processing staff.
  • Work as a team to decrease the overall departmental error rate, while simultaneously increasing the overall needs per labor hour average

Requirements

  • Required: High School Diploma or equivalent
  • Able to operate a PC, including working with information systems/applications.
  • The Train the Trainer course must be completed.
  • High integrity and accountability
  • Always maintain a professional attitude

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Member Services Representative (Full-time)

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this entry-level role, the Member Services Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What We Offer

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Essential Job Functions

  • Attend member inquiries via phone and email with time sensitivity in mind.
  • Verify and/or update member information as needed.
  • Attract prospects by answering questions and giving suggestions.
  • Make recommendations to obtain membership when appropriate.
  • Review member concerns and provide escalation to management when necessary.
  • Ensure guidelines are communicated clearly and concisely.
  • Ability to offer emotional support and empathy.
  • Thrive in a team environment and work well with others.
  • Upholds the mission, vision, values, and customer services standards of CHM.
  • Always maintain a professional demeanor

Experience Requirements

  • Required: HS Diploma or equivalency
  • Able to operate a PC, including working with information systems/applications (Gift Manager)
  • Previous experience with Microsoft Office programs
  • Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
  • Strong verbal and written communication skills along with active listening to provide exceptional customer service.
  • Strong analytical, organizational, and problem-solving skills.
  • Able to organize workloads and multi-task.
  • Perform other job duties as assigned by management.

Schedule

  • 9am-5pm, weekdays

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Product Owner

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Product Owner will spearhead strategic development and operational management of our digital platforms, including a member portal, mobile application, and HubSpot integrations. This role demands a collaborative approach with various teams to ensure the delivery of superior digital solutions that cater to user preferences and drive the company’s objectives.

What We Offer

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Key Responsibilities:

  1. Integrated Product Strategy: Develop a cohesive vision for the member portal, mobile app, and HubSpot functionalities that aligns with the overall business strategy and customer service excellence.
  2. Enhanced Stakeholder Engagement: Act as the pivotal link among stakeholders, development teams, and customer service representatives. Collect and prioritize product and service requirements to ensure alignment with business goals and customer satisfaction.
  3. Comprehensive Backlog Management: Oversee the product backlog, enriching it with user stories that encompass website, app functionalities, and HubSpot integration. Prioritize backlog items to reflect the evolving needs of users and the strategic direction of the business.
  4. Agile & Continuous Improvement: Lead agile methodologies across teams, ensuring adaptive planning, evolutionary development, speedy delivery, and continuous improvement. Foster an environment of open communication and rapid response to change.
  5. Unified User Experience Design: Collaborate with UX/UI teams to create seamless and intuitive experiences across the member portal, mobile app, and contact center interactions, ensuring consistency and quality in user engagement.
  6. Performance & Data Analytics: Monitor and evaluate the performance of digital platforms using key metrics. Utilize data insights to refine product offerings, enhance user satisfaction, and optimize operational efficiency.
  7. Market Insight & Innovation: Stay ahead of market trends, emerging technologies in the digital and customer service spheres, and competitive landscapes. Leverage insights to identify opportunities for product innovation and differentiation.

Requirements:

  • Bachelor’s degree in Business, IT, Computer Science, or a related field.
  • Demonstrated experience in digital product management.
  • Exceptional communication and leadership abilities, capable of driving team cohesion and inspiring stakeholders.
  • Robust analytical skills for data-driven decision-making.
  • Familiarity with UX/UI design principles and a commitment to creating user-centered designs.
  • Ability to juggle multiple priorities in a dynamic environment.

 Desired Skills:

  • Previous experience managing member portals and mobile applications.
  • Technical skills in analytics tools, project management software, and customer service technology platforms.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Project Manager

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Project Manager’s role is responsible for planning, executing, and finalizing projects according to deadlines and within budget. Their role involves coordinating and managing project resources, tracking project progress, identifying risks and issues, and ensuring project deliverables meet the required quality standards. Additionally, the Project Manager communicates regularly with project stakeholders, manages project budgets, and prepares project status reports. The Project Manager must possess strong leadership, communication, and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

What We Offer

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Responsibilities

  • Define project scope, goals, and objectives, ensuring they align with the organization’s strategic plans.
  • Develop project plans, timelines, budgets, and resource requirements to ensure successful project delivery.
  • Coordinate project teams and assign tasks to ensure timely completion of deliverables.
  • Monitor project progress against plan and identify and manage risks and issues that may arise.
  • Ensure effective communication with stakeholders, including regular status updates, project reports, and meetings.
  • Manage project finances, including budget tracking and cost control measures.
  • Ensure compliance with project governance processes and procedures, including project approval and review processes.
  • Develop and maintain project documentation, including project plans, schedules, and reports.
  • Lead project change management, ensuring that all changes are properly documented and communicated to stakeholders.
  • Evaluate project outcomes and document lessons learned for continuous improvement of project management processes.

Knowledge & Experience Required

  • Knowledge of project management methodologies and techniques.
  • Knowledge & proficiency in project management tools and software.
  • Knowledge & proficiency in Microsoft Office tools.
  • Minimum of 5 years of experience in project management, with experience managing complex projects and cross-functional teams.
  • Experienced in problem-solving and decision-making skills, with the ability to identify and resolve project issues and risks.
  • Strong organizational, time management, and verbal and written communication skills.

Additional Related Knowledge & Experience Desired

  • Experience in leadership roles.
  • General knowledge of Change Management.

Education & Certifications Desired

  • Associate or bachelor’s degree in business, finance, management information systems, project management, or related field.
  • Certified Associate in Project Management (CAPM)
  • Project Management Professional (PMP)

Personal Attributes Desired

  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Detail Orientation
  • Instills Trust
  • Decision Quality
  • Information Management Skills
  • Values Diversity
  • Nimble Learning
  • Job-Specific Knowledge
  • Customer Focus
  • Optimizes Work Processes
  • Ensures Accountability

Work Conditions

  • Occasional evening and weekend work to meet deadlines.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
  • Physically able to participate in training sessions, presentations, and meetings.
  • Some travel may be required.
  • On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Service Desk II

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk II role is primarily focused on helping end users with computer issues.  The role is also responsible for deploying and managing computers, printers, phones, and other accessories.  The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role.

What’s in it for you?

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully Paid Health Benefit
  • Retirement and Life insurance
  • 12 Paid Holidays PLUS Birthday
  • Lunch is provided DAILY.

Duties and Responsibilities

Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include:

  • End user support for onsite and remote computers, mobile devices.
  • End user support for phone system and fax system.
  • Deploy and manage computers.
  • Install and configure workstation applications and accessories.
  • Assist with computer moves.
  • Assist with management of printers.
  • Create and improve department documentation (SOPs and Standards).
  • Assist with management of infrastructure systems and hosted systems.
  • Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
  • Help with vendor management activities for software and service providers.
  • Work with other departments and teams as needed to achieve the goals of the organization.
  • Be professional with users, leaders, and vendors. Treat them with kindness and respect.

Desired Skills & Experience

Minimum Requirements

  • High School diploma.
  • 2-5+ years of professional work experience in technology or another service-related field.
  • Be able to lift and carry typical computer, monitor and printer devices.

Core Competency Requirements

  • Solid understanding of the Windows Operating System for workstations and laptops.
  • Solid understanding of Microsoft Office.
  • Solid understanding of mobile devices and configuration.

Preferred Competency Requirements

  • Experience deploying and supporting Mac computers.
  • Experience supporting a phone system.
  • Experience with Active Directory, File Server Management and Print Server Management.
  • Experience managing users and mailboxes in O365.
  • Experience with backup and restore solutions.

Pay

  • Commensurate with qualifications.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

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