Careers

Position Title: Advantage Care Cancer Specialist                                                                            Department: Advantage Care Solution

Reports Directly To: Advantage Care Solution Team Leader

Workplace Type: Onsite

Employment Type: FT

Job Location: Barberton, OH/Hazelwood Building

Position Summary

As an Advantage Care Cancer Specialist, you’ll be the initial point of contact for members diagnosed with cancer. Your role involves providing emotional support, actively listening, and offering prayers as they process this difficult news. You’ll walk alongside members and their families throughout their cancer journey. Additionally, you’ll collaborate with various CHM departments and work closely with our nurse navigator to connect members with high-quality treatment providers at cost-effective rates.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Role and Responsibilities

• Obtain necessary treatment details.
• Assess membership level, CHM Plus, offer pertinent programs based on the membership details and the type of cancer diagnosis.
• Acquire necessary documentation for a sharing determination. 
• Effectively communicate with the members, supervisors, team members, the nurse navigator, and various departments.
• Multitask and maintain strong attention to detail.
• Interact with members to understand their needs, provide information, and help throughout the sharing determination process.
• Respond to member inquiries, issues, and concerns in a timely and professional manner through various communication channels, including communication with the nurse navigator, phone and/or email.
• Maintain accurate and organized records of members interactions, inquiries, orders, and other relevant information in CHM’s database
• Collaborate with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience.
• Seek opportunities for process improvement, suggest enhancements to processes, and provide feedback to member experience and overall effectiveness.

• Set up negotiating agreements with providers.
• Bill processing of cancer-related Single Case Agreements and Memorandum of Understandings.
• Guide members to financial assistance program options specific to diagnosis.
• Assist members to help optimize their lifetime maximum amount when limitations exist.

Qualifications

• High school diploma or successful completion of a high school equivalency
• Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.
• Proficient PC operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.)
• Experience with medical bills preferred.
• Strong analytical and problem-solving skills.
• Demonstrated history of effective phone communication skills.
• Obtain knowledge of CHM guidelines.
• Ability to handle stressful and sensitive situations.
• Knowledge of cancer-related benefit programs is helpful but not required.

Note: The qualifications and responsibilities outlined above are subject to change as the needs of the organization evolve.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT (Operating Hours 9:00am – 7:00pm)
Job Location: Circleville, OH

Position Summary

The Enrollment Representative is responsible for generating new leads, presenting the healthcare model to potential clients, nurturing leads through webinars and onboarding processes, and contributing to the growth of new opportunities. The role involves various communication methods, including phone calls, emails, and webinars, as well as maintaining relationships with existing clients and leveraging those relationships for new group development.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Professional Development
• Paid Training

Essential Job Functions

• Generating a continual pipeline of leads across all 50 states.
• Responding to prospects through various communication channels, including chat and text.
• Setting up and conducting webinars and in-person presentations.
• Developing referrals and contacts with potential clients.
• Ensuring high-quality service delivery and addressing member questions and concerns.
• Maintaining relationships with existing group leadership and leveraging them for new group development.
• Providing recommendations to retain memberships and improve services.
• Logging interactions in tracking systems (Salesforce & HubSpot).
• Collaborating with other departments and assisting as needed.
• Upholding the organization’s Core Values and Mission Statement.

Education, Experience & Skills Required

• High school diploma or equivalent.
• At least 1 year of prior sales experience (2 years preferred)
• Strong verbal communication skills, including phone and email etiquette.
• Proficiency in using computers, word processing, and spreadsheet software.
• Good organizational skills and ability to manage multiple projects and deadlines.

• Self-motivation and teamwork skills.
• Conflict resolution skills and willingness to seek guidance when necessary.

Working Conditions

• Flexibility with operating hours (9:00am – 7:00pm)
• Adherence to the organization’s rules and regulations.
• Occasional travel for business purposes.
• Ability to effectively present and communicate to various audiences.
• Physical ability to handle promotional materials and conference displays.
• Reasoning ability to solve a range of onboarding issues and problems.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Position Title: Administrative Assistant                                                                                                                           Department: Facilities

Reports Directly To: Facilities Manager

Workplace Type: Onsite

Employment Type: FT

Job Location: Barberton, OH

Position Summary

We are seeking a detail-oriented and proactive Administrative Assistant to join our Facilities Department. The successful candidate will be responsible for providing administrative support to the Facilities Manager and assisting with various tasks related to maintenance operations. This role requires strong organizational skills, attention to detail, and the ability to effectively manage multiple responsibilities.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities

• Place orders for maintenance supplies and equipment as directed by the Facilities Manager.
• Report directly to the Facilities Manager, providing regular updates on administrative tasks and departmental needs.
• Handle paperwork related to maintenance operations, including filing, data entry, and document organization.
• Manage credit card transactions and reconcile expenses in accordance with company policies.
• Demonstrate critical thinking skills to anticipate needs and proactively address administrative challenges.
• Utilize strong administrative skills to efficiently prioritize tasks and meet deadlines.
• Proficiently use computer systems and software to complete administrative duties, with a focus on MS Office applications.
• Conduct research as needed to support maintenance projects and initiatives.

Qualifications

• High school diploma or equivalent; associate degree or relevant certification preferred.
• Previous experience in an administrative role, preferably in a maintenance or facilities management setting.
• Strong computer skills, including proficiency in MS Office applications (Word, Excel, Outlook).
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
• Demonstrated critical thinking abilities and problem-solving skills.
• Strong attention to detail and accuracy in completing tasks.

• Excellent communication skills, both verbal and written.
• Ability to work independently with minimal supervision and as part of a team.

Preferred Qualifications

• Experience handling credit card transactions and expense reconciliation.
• Familiarity with procurement processes and inventory management.
• Knowledge of basic research methods and resources.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Portage & Hazelwood Building)

Position Summary

This role plays an important part of our ministry’s culture by helping take care of the nutritional needs for the CHM staff during the workday. This individual’s main responsibilities would be purchasing kitchen goods, preparing the salad bar and keeping a sanitary kitchen and dining area. Other duties include cleaning dishes, providing refreshments for meetings and training sessions, organizing supplies and helping keep track of inventory stock.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Duties and Responsibilities

• Greets and serves staff promptly and courteously for lunch.
• Handles all hot and cold foods appropriately during preparation and service, ensures proper sanitation practices occur continually.
• Helps maintain appropriate portion control for inventory and budget.
• Maintains post during designated lunch times.
• Cleans equipment as assigned thoroughly and in a timely manner.
• Accurately inventories supply daily and requisitions items needed.
• Ensures all food and supplies are stored under proper conditions, covered, labeled, and dated.
• Stocks snack area and salad bar
• Relays relevant comments from staff members directly to the supervisor when warranted.
• Maintains standard operating procedures in accordance with company policy, guidelines and outside state laws surrounding food safety.
• Performs related responsibilities as required.

Requirements, Desired Skills & Experience

• This role is active so being on your feet the majority of the day is an essential requirement.
• Basic core competencies with computers

• Clean driving record
• Able to lift 20 pounds.
• Ability to establish and maintain friendly work relationships and interactions with CHM staff.

Education

• High school diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a skilled Maintenance & Facilities Technician to join our facilities management team. This role requires a proactive, knowledgeable individual who is capable of managing various maintenance duties with an emphasis on safety and efficiency.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities

• Participate in the regular maintenance and repairs of HVAC systems, electrical systems, and plumbing to ensure optimal operation and compliance with all safety standards.
• Utilize basic computer skills to maintain digital records of repairs, services, and maintenance schedules. Proficiency in Microsoft Excel is necessary for managing and reporting data effectively.
• Apply management skills to lead small teams during projects, ensuring tasks are completed timely and within budget.
• Conduct routine inspections of the facilities to identify and resolve issues before they escalate, helping maintain a safe environment for all occupants.
• Collaborate with other departments to prioritize maintenance tasks and manage schedules without disrupting the operational flow.
• Some janitorial duties expected.

Qualifications

• Proven experience in general maintenance including plumbing, electrical, and HVAC systems.
• Strong management skills with the ability to oversee maintenance operations and lead teams effectively.
• Working knowledge of facility management best practices.
• Proficient in using basic computer software, particularly Excel, for tracking and reporting purposes.
• Excellent problem-solving skills and attention to detail.

Preferred Skills

• Experience in using maintenance management software.
• Strong communication and interpersonal skills to interact with team members and other departments effectively.
• Ability to adapt to changing situations and handle multiple priorities with a proactive approach.

Education and Experience:

• High school diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Hazelwood Building)

Position Overview:

The Member Bill Processing/Records Assistant Supervisor serves under and reports to the Supervisor for Records and Member Bill Processing. This position provides support to Member Records, Data Entry, and Authorization personnel in order to fulfill the larger mission of Christian Healthcare Ministries (CHM). This individual must be Christ-centered, and a leader focused on the continued growth of individual employees as well as CHM. Recognizing that the overall health and growth of the ministry is directly related to those that serve it.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Role and Responsibilities:

• Collaborate with the Supervisor to set clear performance goals that align with the mission of CHM.
• Assist in coaching/training Team Leads, providing both praise and identifying areas for improvement.
• Coordinate vacations for Member Bill Processing and Member Records teams.
• Assist the Supervisor in conducting performance reviews, motivating team members, and creating strategies for continued individual growth.
• Assist the Supervisor in the management of payroll system needs.
• Communicate necessary information effectively between departments.
• Collaborate with other departments for ministry-wide development.
• Organize and participate in regular team-building events.
• Assign placement of new employees for Member Bill Processing/Member Records.
• Participate in the development of Member Bill Processing/Records policies.
• Monitor individual and department productivity.
• Assist the Supervisor with various day-to-day tasks.
• Monitor incoming needs to the ministry to assist in staffing projections.
• Collaborate with the Supervisor to make necessary staffing adjustments.
• Request IT assistance for necessary equipment, issue resolutions, and desk moves.
• Assist with call de-escalations.
• Monitor Team Lead huddle notes to ensure information is disseminated appropriately with a “one voice” mentality.
• Assist the Supervisor in monitoring various General Manager pools to ensure needs are processed according to policy.
• Collaborate with the Training team to ensure all Standard Operating Procedures (SOPs) are accurate and up to date.

Additional Notes:

• Model CHM’s Core Values, Mission Statement, and Vision Statement.
• Work as a team player with all departments and assist them when needed.

Qualifications:

• Previous management/leadership experience.
• Highly motivated and a self-starter, holding oneself and the team accountable for accuracy and efficiency.
• A servant leader willing to step in to do whatever is needed.
• Excellent communication skills, both written and verbal.
• Proficiency in Excel, Word, PowerPoint, and Outlook.
• Strong organizational skills.
• Responsive to the needs of the team and ministry.
• Teachable and approachable.
• Models CHM’s core values and mission statement.
• Expert knowledge of the guidelines and employee handbook.
• Team player with a positive attitude.
• Professional appearance.
• This role requires a dedicated individual who is committed to supporting the mission and values of Christian Healthcare Ministries, fostering a collaborative and productive work environment, and ensuring the continuous growth and development of team members.

Education

• High School Diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this role, you will play a pivotal role in guiding and coordinating the daily activities of the billing team, implementing efficient processes, and providing essential support to ensure exemplary service delivery. As a cross-departmental team player, you will uphold CHM’s Core Values and Mission Statement.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Functions

• Act as the primary point of contact for member and staff inquiries, offering prompt and courteous assistance via phone, email, mail, and voicemail, with responses within 24-48 hours.
• Lead weekly team huddle meetings to communicate updates on CHM policies and procedures.
• Conduct regular one-on-one evaluations, mid-year assessments, and annual reviews to support and mentor team members’ growth.
• Develop a strong understanding of the team’s workflow processes.
• Train, coach, and mentor team members to reach their full potential in productivity and support their career growth.
• Encourage open dialogue with employees, foster a positive team atmosphere, and monitor attendance and error rates.
• Collaborate with team members in the development and implementation of Data Entry/Authorization policies and procedures.
• Proactively identify and escalate issues to the supervisor, offering recommendations for improvement.
• Follow up on member concerns to ensure timely resolution.
• Maintain a consistently professional attitude in all interactions.
• Review and approve timecards, adding punches as needed in the payroll system for the team.
• Create an atmosphere conducive to spiritual growth, integrating regular prayer and devotion into team activities.
• Participate in leadership development training and book studies to enhance leadership capabilities.
• Organize quarterly team-building events during work hours, fostering connections within the team.

Qualifications

• High School Diploma or successful completion of a high school equivalency exam.
• Previous management/leadership experience required.
• Self-motivated possessing strong critical thinking skills required.
• Ability to train and support new team members, addressing billing-related inquiries effectively.
• Proficiency in the billing system to maximize efficiency in medical bill processing.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Product Owner will spearhead strategic development and operational management of our digital platforms, including a member portal, mobile application, and HubSpot integrations. This role demands a collaborative approach with various teams to ensure the delivery of superior digital solutions that cater to user preferences and drive the company’s objectives.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities:

1. Integrated Product Strategy: Develop a cohesive vision for the member portal, mobile app, and HubSpot functionalities that aligns with the overall business strategy and customer service excellence.
2. Enhanced Stakeholder Engagement: Act as the pivotal link among stakeholders, development teams, and customer service representatives. Collect and prioritize product and service requirements to ensure alignment with business goals and customer satisfaction.
3. Comprehensive Backlog Management: Oversee the product backlog, enriching it with user stories that encompass website, app functionalities, and HubSpot integration. Prioritize backlog items to reflect the evolving needs of users and the strategic direction of the business.
4. Agile & Continuous Improvement: Lead agile methodologies across teams, ensuring adaptive planning, evolutionary development, speedy delivery, and continuous improvement. Foster an environment of open communication and rapid response to change.
5. Unified User Experience Design: Collaborate with UX/UI teams to create seamless and intuitive experiences across the member portal, mobile app, and contact center interactions, ensuring consistency and quality in user engagement.
6. Performance & Data Analytics: Monitor and evaluate the performance of digital platforms using key metrics. Utilize data insights to refine product offerings, enhance user satisfaction, and optimize operational efficiency.
7. Market Insight & Innovation: Stay ahead of market trends, emerging technologies in the digital and customer service spheres, and competitive landscapes. Leverage insights to identify opportunities for product innovation and differentiation.

Requirements:

• Bachelor’s degree in Business, IT, Computer Science, or a related field.
• Demonstrated experience in digital product management.
• Exceptional communication and leadership abilities, capable of driving team cohesion and inspiring stakeholders.
• Robust analytical skills for data-driven decision-making.
• Familiarity with UX/UI design principles and a commitment to creating user-centered designs.
• Ability to juggle multiple priorities in a dynamic environment.

 Desired Skills:

• Previous experience managing member portals and mobile applications.
• Technical skills in analytics tools, project management software, and customer service technology platforms.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Project Manager’s role is responsible for planning, executing, and finalizing projects according to deadlines and within budget. Their role involves coordinating and managing project resources, tracking project progress, identifying risks and issues, and ensuring project deliverables meet the required quality standards. Additionally, the Project Manager communicates regularly with project stakeholders, manages project budgets, and prepares project status reports. The Project Manager must possess strong leadership, communication, and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Define project scope, goals, and objectives, ensuring they align with the organization’s strategic plans.
• Develop project plans, timelines, budgets, and resource requirements to ensure successful project delivery.
• Coordinate project teams and assign tasks to ensure timely completion of deliverables.
• Monitor project progress against plan and identify and manage risks and issues that may arise.
• Ensure effective communication with stakeholders, including regular status updates, project reports, and meetings.
• Manage project finances, including budget tracking and cost control measures.
• Ensure compliance with project governance processes and procedures, including project approval and review processes.
• Develop and maintain project documentation, including project plans, schedules, and reports.
• Lead project change management, ensuring that all changes are properly documented and communicated to stakeholders.
• Evaluate project outcomes and document lessons learned for continuous improvement of project management processes.

Knowledge & Experience Required

• Knowledge of project management methodologies and techniques.
• Knowledge & proficiency in project management tools and software.
• Knowledge & proficiency in Microsoft Office tools.
• Minimum of 5 years of experience in project management, with experience managing complex projects and cross-functional teams.
• Experienced in problem-solving and decision-making skills, with the ability to identify and resolve project issues and risks.
• Strong organizational, time management, and verbal and written communication skills.

Additional Related Knowledge & Experience Desired

• Experience in leadership roles.
• General knowledge of Change Management.

Education & Certifications Desired

• Associate or bachelor’s degree in business, finance, management information systems, project management, or related field.
• Certified Associate in Project Management (CAPM)
• Project Management Professional (PMP)

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.