Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH
JOB SUMMARY
The Member Contribution Specialist plays a vital role in supporting the ministry by accurately applying, auditing, and maintaining member contribution records. This position ensures timely and precise processing of member payments and donations while serving as a trusted point of contact for members and internal departments regarding billing and payment-related inquiries. Through accuracy, responsiveness, and collaboration, this role helps maintain financial integrity and positive member experiences.
PRIMARY RESPONSIBILITIES
- Accurately apply, post, and audit member monthly contributions, donations, overshare payments, and Personal Responsibility payments using multiple software platforms.
- Process payments through various methods, including credit card, ACH, and check transactions, in accordance with established billing procedures.
- Serve as a primary point of contact for members and internal CHM departments regarding billing, payment questions, and account-related concerns.
- Monitor payment activity to identify discrepancies, resolve issues, and escalate concerns to the Supervisor as appropriate.
- Maintain thorough knowledge of CHM billing and payment processes to ensure consistency, compliance, and accuracy.
- Communicate professionally and effectively with members, team members, leadership, and cross-functional departments via phone, email, and Teams.
- Meet daily productivity and accuracy standards while managing multiple tasks and priorities.
- Contribute to departmental projects, initiatives, and continuous improvement efforts by identifying opportunities for process enhancements.
CORE COMPETENCIES & SKILLS
- Payment processing and financial data accuracy
- Attention to detail and quality assurance
- Time management and task prioritization
- Problem-solving and issue resolution
- Professional written and verbal communication
- Proficiency with billing systems and office software
- Cross-functional collaboration and teamwork
REQUIRED QUALIFICATIONS
Education
- High school diploma or equivalent required
Experience
- Previous experience in billing, payments, accounts receivable, or a related administrative/financial role preferred
- Equivalent experience demonstrating accuracy, accountability, and customer service may be considered in lieu of direct billing experience
- Technical & Job-Specific Skills
- Ability to learn and navigate billing and payment systems effectively
- Basic proficiency in Microsoft Excel or willingness to learn
- Proficiency or ability to quickly learn 10-key data entry
- Comfort using standard office equipment and PC-based systems
Certifications
- None required