Travel and sickness are an unfortunate combination that no one wants to experience. Being prepared can help alleviate stress while you’re on the go. As a CHM member, understanding what your membership offers will give you confidence if an emergency or unexpected illness happens away from home.

Traveling stateside

Your CHM membership works the same everywhere within the U.S. There’s no healthcare provider network you’re restricted to—you can choose your own doctor or hospital even while on a trip. Medical bill eligibility follows the CHM Guidelines regardless of location, so review the Guidelines prior to your travels.

Traveling abroad

Eligible medical expenses from foreign healthcare providers can be submitted to CHM if you receive medical care while traveling. As with any other medical expenses, foreign bills are authorized according to the CHM Guidelines and your membership program. Medical bills must be itemized, translated into English, and converted into U.S. dollars.

Eligibility notes:

• Emergency transportation to the U.S. or between countries is ineligible for sharing at any time. Prior to your trip, you may want to consider travel insurance that includes medical transportation.
• If a member is traveling outside of the U.S. specifically for the purpose of receiving medical care, known as “medical tourism,” that care is ineligible for sharing.

CHM on the go

The CHM Member Portal App is your CHM membership on the go. By downloading the app through Apple Store or Google Play, you have immediate access to your membership details, billing information, medical bill status, and helpful member resources anywhere you have cell phone reception. Medical bills can be uploaded straight from your phone’s camera app. You can also enable biometrics on your phone so you won’t have to remember your password.

Healthcare that goes with you

Before leaving for vacation or a trip, register for HealthTap—the virtual care provider which powers CHM’s Virtual Care Solution. HealthTap, included in every membership, gives CHM members access to licensed medical doctors anywhere in the U.S. right from their phone—it’s healthcare on the go. If you or a family member begins to feel ill while vacationing, a quick and convenient virtual doctor’s visit may be what’s needed for them to find out how to feel better.

Because medical providers can only deliver care to patients who are physically located in states where they are licensed, members are encouraged to establish care with a HealthTap primary care provider (PCP) licensed in the state or states they live in or frequently visit. Many HealthTap doctors hold multi‑state licenses, so it’s possible your PCP is also licensed in states you may be traveling to.

Once care is established, members can securely message their HealthTap PCP through the HealthTap app from anywhere in the world. If you’re traveling in a state where your PCP is not licensed, your PCP can still provide guidance through messaging and, if needed, recommend a HealthTap Urgent Care visit with a doctor licensed in your current location.

*While you can message your PCP from anywhere in the world, virtual visits cannot be done outside the U.S.

How it works:

• Register: Visit healthtap.com/for/chm and click “Get started.”
• Download app: After registering, download the HealthTap app to your phone.
• While traveling: Select the U.S. state you’re currently in, choose to see the first available doctor in the urgent care clinic, or schedule a visit when it’s convenient for you.
• Primary care: If you’ve already established care with a HealthTap primary care doctor, you can choose to message them directly to get answers right away.
• U.S. only: HealthTap virtual doctor’s visits are only available in the U.S.; they cannot be scheduled while traveling internationally.

Regardless of where your travels take you this summer, your CHM family is ready to support you along the way.