Members who use Complete Surgical Care Solution (formerly Advantage Care Solution) experience a number of perks, including quality healthcare, out-of-pocket savings, and a simplified experience.
But what do we mean by simplified experience? What does the process look like?
Making surgeries easier for members
Complete Surgical Care Solution (CSCS) is available for members who have a diagnosis and a surgery recommendation. If you have a diagnosis and surgery recommendation, here’s what you’ll do next:
- 1Contact the Surgical Care Team and submit documentation
Email the Surgical Care Team at CSCS@CHMinistries.org, and a team member will respond within 24 to 48 hours with the information needed to see if your medical condition might qualify for CSCS participation. Once qualification is determined, we’ll ask you to collect medical records (going back at least two years) from the physician who diagnosed you and submit them to CHM along with a completed Sharing Request Packet. These medical records are necessary to determine eligibility and receive a clear picture of your surgical needs.
- 2Connect with your CSCS provider
Once eligibility is determined, our Surgical Care Team—with the help of our nurse navigators—will research the best healthcare provider options. Before offering you a recommendation, they’ll assess the provider’s success rate for your specific medical condition, the provider’s education and years of experience, and your location and preferences. Once your provider is determined, you’ll be able to coordinate directly with your provider on a surgical date that works for you, and we’ll check in with you before surgery to offer encouragement and prayer.
- 3Receive travel accommodations
If travel is necessary to receive your procedure, the Surgical Care Team may arrange and manage travel accommodations for you. You don’t have to arrange or manage anything. Just show up with your already-booked reservations!
- 4Focus on healing!
And that’s it! You only need to receive your medical care, and we’ll pay your provider directly on your behalf.* You won’t need to submit any bills for services included in the CSCS process. You just focus on getting better and let us take care of the rest.
*CHM Bronze and CHM Silver participants may have additional Personal Responsibility (PR) amounts that they’ll need to pay directly to their provider after the $1,250 PR reduction is applied.
CSCS may or may not accommodate follow-up care. Any eligible follow-up care not processed through CSCS will need to go through the regular CHM sharing process.
Want to learn more about Complete Surgical Care Solution and its perks?
