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Member Advocate Specialist

03/11/24

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

What We Offer

  • Compensation is based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

Essential Job Functions

  • Attend member inquiries via phone and email with time sensitivity in mind.
  • Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
  • Examine medical bill information to ensure accuracy and completeness.
  • Verify account balances and research financial assistance programs.
  • Review expedites, overpayments, and estimates.
  • Review member concerns and provide escalation to management when necessary.
  • Follow up on providers’ proposals and maintain members well-informed throughout the process.
  • Upholds the mission, vision, values, and customer service standards of CHM.
  • Ability to offer emotional support and empathy.
  • Thrive in a team environment and work well with others.
  • Always maintain a professional demeanor

Experience Requirements

  • Able to operate a PC, including working with information systems/applications (Gift Manager)
  • Previous experience with Microsoft Office programs and Adobe software
  • Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
  • Knowledge of the healthcare field is preferred.
  • Experience in medical billing is a plus.
  • Strong verbal and written communication skills along with active listening to provide exceptional customer service.
  • Strong analytical, organizational, and problem-solving skills
  • Compensation commensurate with experience
  • Perform other job duties as assigned by management.

Education

  • Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

  • Prolonged periods of sitting at a desk.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.