Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Business Analyst’s role will elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive at following emerging Technology trends, watching for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

Position will dually report into the Project Management office and Functional Vertical VP, the duties and responsibilities of the Business Analyst role include:

Strategy and Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition and Deployment

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any required documentation software solutions that the organization may opt to use.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Act as the departmental Solution(s) configuration subject matter expert (SME).

Requirements

• Functional process expertise in Finance and Accounting systems and processes.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts
• Able to influence and drive individuals and teams to meet key milestones and overcome challenges.
• Ability to work in a team and/or be an effective individual contributor.

Experience with the following is preferred

• Professional certifications with International Institute of Business Analysis
• Accounting Practitioner
• Healthcare Industry
• Microsoft Office Suite of Products
• Monday Project Management Platform
• Sage Intacct Accounting Software

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (On-Site/Remote)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Human Resources Business Analyst will elicit, analyze, specify, and validate the business needs of stakeholders, including HR department staff and cross-functional teams. This role will gather and compile user requirements to understand the HR technology solutions needed for effective operations, focusing on core HR systems, including Dayforce and Netpresenter software. The HR Business Analyst will apply proven communication, analytical, and problem-solving skills to support informed technology decisions. Additionally, the role requires staying current with emerging HR technology trends to optimize business processes and ensure alignment between HR technology and organizational goals.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Certification Development
• Hybrid remote/on-site work arrangements available

Responsibilities

The Human Resources Business Analyst will dual report to the Director of Human Resources and the Director of PMO, with responsibilities including:

Strategy & Planning

• Collaborate with project sponsors to define project scope and objectives.
• Identify and engage with key project stakeholders and establish user classes and characteristics.
• Conduct interviews, workshops, surveys, and other techniques to gather user requirements.
• Define the scope and parameters of requirements analysis for each project to outline its impact, outcomes, and success metrics.
• Prioritize requirements based on stakeholder and project needs.
• Evaluate and enhance existing requirements-gathering processes.

Acquisition & Deployment

• Assist with research on HR technology solutions that meet established requirements.
• Participate in the QA process to ensure that selected software and systems meet functionality requirements.
• Contribute to the selection of HR documentation and process software tools.

Operational Management

• Analyze requirements for completeness and alignment with ministry goals.
• Use standard templates to document requirements clearly and concisely.
• Translate conceptual user needs into functional requirements for the development team.
• Develop prototypes and interface specifications based on user needs.
• Create process models, diagrams, and documentation to guide project teams.
• Conduct peer reviews of business requirements for accurate interpretation.
• Communicate requirements changes to stakeholders to ensure understanding.
• Serve as the HR solutions subject matter expert (SME) for Dayforce and Netpresenter.

Requirements

• Experience in HR Technology: Demonstrated knowledge and experience with HRIS and employee communication platforms, specifically Dayforce and Netpresenter.
• Business and Technical Analysis: Proven experience in business analysis, requirements elicitation, and methodology development.
• Project Involvement: Experience in the implementation of HR technology solutions and systems.
• Communication Skills: Ability to create detailed and comprehensible documentation for both technical and non-technical audiences.
• Project Management: Familiarity with project management practices and software tools.
• IT and Software Development Concepts: Understanding of application development and principles.

Experience with the following is preferred

• Certified Professional in SHRM and/or International Institute of Business Analysis (IIBA).
• HR project experience involving employee engagement and system integration.
• Knowledge of relevant software platforms and mobile applications.
• Proficiency with Microsoft Office Suite and project management tools such as Monday.com.

Personal Attributes Desired

• Self-development focus
• Strong collaboration skills
• Innovation-driven mindset
• Detail-oriented
• Trust-building behavior
• Effective decision-making
• Information management expertise
• Valuing diversity
• Quick learning capability
• Customer focus
• Process optimization skills
• Accountability

Work Conditions

• May require occasional evening or weekend work to meet project deadlines.
• Extended periods of sitting and using a computer.
• Ability to participate in presentations and training.
• Some travel may be necessary.
• Combination of on-site and remote work from Barberton, Ohio.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Chapel Worship Leader and Coordinator for Christian Healthcare Ministries (CHM) is responsible for planning and leading weekly worship in chapel services that inspire and uplift employees while fostering a Christ-centered workplace culture. This role combines musical talent, spiritual leadership, and organizational skills to create meaningful worship experiences that align with CHM’s mission and values. The Worship Leader and Coordinator will collaborate with CHM leadership and staff to ensure that chapel services serve as a time of spiritual growth and encouragement. Additionally, the role includes facilitating and coordinating the logistics for guest speakers selected in collaboration with the CEO’s office.

Key Responsibilities

Worship Leadership

• Plan, organize, and lead engaging weekly chapel services, including song selection, prayer, and scripture reading.
• Lead worship vocally and/or instrumentally, ensuring a cohesive and uplifting worship experience.
• Create a welcoming atmosphere that encourages staff participation and spiritual connection.
• Collaborate with guest speakers, musicians, and other contributors to enhance the worship experience.

Service Coordination

• Develop weekly service plans in alignment with CHM’s mission, values, and spiritual goals.
• Coordinate the logistics of chapel services, including set-up, sound, and technical requirements.
• Recruit, mentor, and manage a team of volunteer or staff musicians and worship participants.
• Maintain an organized schedule of chapel themes, speakers, and special events.

Speaker Facilitation

• Work closely with the CEO to facilitate the selection and scheduling of guest speakers.
• Handle logistics for guest speakers, including travel arrangements, accommodations, and on-site coordination.
• Serve as the primary point of contact for speakers to ensure a smooth and welcoming experience.
• Communicate service details, themes, and expectations to guest speakers in advance.

Spiritual Engagement

• Encourage and model a lifestyle of worship and spiritual growth, serving as a resource for CHM employees.
• Support the spiritual needs of employees through prayer, encouragement, and availability.
• Partner with leadership to identify and implement initiatives that promote spiritual growth and engagement within the organization.

Qualifications:

Education and Experience

• Bachelor’s degree in Music, Worship Leadership, Theology, or a related field preferred.
• 2-3 years of experience leading worship in a church or ministry setting.
• Experience in planning and coordinating worship services and speaker logistics.

Skills and Competencies

• Strong vocal and instrumental abilities (e.g., guitar, piano, or other).
• Excellent organizational and time-management skills.
• Proficiency in using worship technology, including sound systems and presentation software.
• Strong communication and interpersonal skills.
• Ability to manage and coordinate speaker schedules and logistics.
• Deep alignment with CHM’s mission, values, and statement of faith.

Personal Attributes

• Ministry-minded with a heart for worship and serving others.
• Flexible, adaptable, and collaborative team player.
• A servant leader who fosters unity and engagement among employees.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a highly skilled and creative Content Strategy Supervisor to develop and oversee our content strategy and marketing team. In this role, you will be responsible for ensuring the production of consistent, high-quality, and engaging content across all marketing channels, driving brand awareness, audience engagement, and lead generation.

The ideal candidate will collaborate with cross-functional teams, manage a group of content specialists, and play a key role in shaping our content approach to align with business objectives.

Key Responsibilities

• Assist in developing and implementing a comprehensive content strategy to align with marketing and business goals.
• Create, manage, and maintain content calendars to ensure timely delivery of content across all channels.
• Collaborate with creative teams, content specialists, and other stakeholders to plan, develop, and optimize content, ensuring it is SEO-friendly and geared toward lead generation.
• Oversee and manage a team of content specialists, providing guidance and direction to ensure high-quality content output.
• Analyze content performance and use insights to refine content strategy, improving engagement and conversion rates.
• Stay up to date on content marketing trends, best practices, and SEO techniques to drive continuous improvement.

Qualifications

• Proven experience in content strategy, content management, or a similar role.
• Strong understanding of content marketing principles and experience with content management systems (CMS).
• Demonstrated experience in SEO, lead generation, and content performance analytics.
• Excellent project management and organizational skills, with the ability to handle multiple priorities.
• Exceptional written and verbal communication skills.
• Experience managing and mentoring a team of content specialists.

Preferred Certifications

• HubSpot Content Marketing Certification
• HubSpot SEO Certification
• Content Marketing Institute Certification

Preferred Skills

• Proficiency with content management tools, such as WordPress or similar platforms.
• Experience with marketing automation tools and CRM systems.
• Familiarity with social media management platforms and digital marketing strategies.
• Strong analytical skills, with the ability to interpret data and adjust content strategies accordingly.
• Creative thinking and problem-solving abilities.

This position offers an exciting opportunity to shape and manage a dynamic content strategy that drives business growth and brand engagement.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Creative Supervisor is responsible for managing and inspiring a team of designers, writers, and multimedia creatives to deliver cohesive, brand-aligned visuals and messaging across all marketing platforms.

This role plays a critical part in shaping the overall look and feel of marketing campaigns, ensuring a consistent and impactful experience for audiences across digital, print, social media, and other channels. Working closely with senior leadership, the Creative Supervisor develops and executes creative strategies that support marketing goals, drive brand engagement, and foster a unified brand identity.

Key Responsibilities

Campaign Direction and Execution

• Lead, mentor, and guide a team of creatives, providing clear direction on campaign objectives, creative vision, and quality standards.
• Define and communicate project goals, timelines, and deliverables, ensuring the team produces high-quality work that aligns with the brand’s objectives.

Creative Strategy Development

• Collaborate with leadership to create and refine creative strategies that support business goals and ensure cohesive brand identity across all platforms.
• Identify opportunities for innovation in campaign messaging and visual elements, adjusting strategies as necessary to reflect changing market dynamics and audience preferences.

Cross-Functional Collaboration

• Partner with marketing strategy, video, digital promotion, and sales teams to align creative outputs with overarching company goals and ensure consistent brand representation across all campaigns.
• Present and articulate creative concepts and campaign strategies to stakeholders, incorporating feedback to enhance creative direction.

Project and Team Management

• Oversee day-to-day project flow, resource allocation, and workload management to maintain efficiency and meet project deadlines.
• Foster a collaborative and positive team environment, encouraging creativity, skill development, and open communication within the team.

Qualifications

• Bachelor’s degree in Graphic Design, Marketing, Advertising, Fine Arts, or a related field.
• 5+ years of experience in a creative role within an agency or corporate environment, with at least 2 years in a supervisory or management position.
• Demonstrated experience creating multi-channel campaigns that maintain brand integrity and visual consistency.
• Strong portfolio showcasing previous work in creative direction, including examples of integrated campaigns across digital, print, and social media.

Preferred Skills

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software.
• Strong understanding of current design, digital marketing, and advertising trends.
• Excellent communication and presentation skills, with the ability to convey complex ideas to both creatives and non-creatives.
• Strong project management and organizational skills, with a proven ability to manage multiple projects simultaneously.
• Ability to inspire and motivate creative teams while maintaining a constructive and collaborative team environment.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Digital Marketing Specialist will support the Marketing department in executing email, SMS, and chat marketing strategies to communicate effectively with our prospective members. This role will build and manage email, SMS, and chat campaigns to drive conversion, engagement, lead generation, and retention.

The ideal candidate is a data-driven marketer with a keen interest in metrics like open rates, click rates, and calls-to-action (CTAs), and is responsible for all email initiatives from start to finish. This is a new position focused on planning, developing, and implementing communications for the organization.

Key Responsibilities

• Campaign Execution:
  • Design and execute email, SMS, and chat campaigns aligned with Christian Healthcare Ministries’ (CHM) digital engagement strategy, focusing on educating, inspiring, and motivating prospective members throughout the lifecycle.
• Collaboration:
  • Work closely with Marketing and Communications teams to create content that supports overall marketing goals and enhances customer engagement.
• Project Management:
  • Manage end-to-end email production, including planning, targeting, setup, testing, deployment, reporting, and optimization.
• Audience Segmentation:
  • Perform list segmentation and create targeted, personalized communication plans for various audience segments.
• Content Development:
  • Assist in developing data-driven, dynamic content that improves retention, reactivation, and loyalty.
• Technical Execution:
  • Oversee technical aspects of communication delivery using marketing automation tools, ensuring proper construction for optimal deliverability and performance.
• Quality Assurance:
  • Ensure communications meet industry best practices for layout, mobile optimization, deliverability, and adherence to company branding standards.
• Performance Reporting:
  • Monitor and report on campaign performance and KPIs, providing insights and recommendations to improve program effectiveness continually.

Qualifications

• Experience: 5-7 years of experience in email marketing/marketing communications, ideally in B2C, B2B2C, or nonprofit sectors.
• Technical Skills: Proficiency in email, SMS, and chat marketing, CRM, and marketing automation platforms; familiarity with web metrics, digital analytics, and data interpretation. (prefer experience in HubSpot)
• Educational Background: BA/BS in Marketing or a related field (e.g., Analytics, Statistics, Communications) preferred.
• Project Management: Strong organizational skills with the ability to manage multiple projects, meet tight deadlines, and adapt to last-minute changes.
• Interpersonal Skills: Self-starter who can work both independently and collaboratively, demonstrating strong interpersonal and time management abilities.
• Attention to Detail: Analytical and detail-oriented with a creative approach to problem-solving.
• Faith-Based Requirements: Must align with Christian Healthcare Ministries’ values, practicing ethical and legal business standards, and following New Testament principles as outlined in the organization’s guidelines.

Additional Requirements

• Adhere to the Organization’s standards and policies, as outlined in the Employee Handbook.
• Prepare additional reports, projects, or duties as assigned.
• Limited travel may be required to support marketing objectives.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Director of Sales will be responsible for leading and overseeing the department dedicated to enrolling new members and driving membership growth. This includes managing the Refer-a- Friend Coordinator, Member Enrollment Team, Group Enrollment Team, and Conferences Team. This role will play a critical role in expanding CHMʼs member base, ensuring a seamless enrollment process, and implementing strategies to achieve sustainable growth. This role will work closely with the CEO to develop and systematize strategies that align with the ministry’s mission and organizational goals, with a potential future transition to reporting to the Vice President for Marketing.

Key Responsibilities

Leadership & Strategy

• Develop and implement a comprehensive membership enrollment and growth strategy that aligns with CHMʼs ministry-driven mission and expansion objectives.
• Provide visionary leadership to the enrollment and growth department, fostering a culture of excellence,
• accountability, and collaboration that reflects the ministry’s values.
• Collaborate closely with the CEO and senior leadership to establish enrollment and growth targets and objectives that support CHMʼs mission.
• Regularly review and adjust strategies based on market trends, organizational goals, and performance data, ensuring alignment with CHMʼs ministry goals.

Team Management & Coaching

• Lead, mentor, and develop the membership enrollment and growth team, including the Refer-a-Friend Coordinator, Member Enrollment Team, Group Sales Team, and Conferences Sales Team.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations, ensuring the team is motivated and aligned with CHMʼs mission.
• Foster a supportive and ministry-focused work environment that encourages professional growth and high performance.
• Provide hands-on coaching and guidance to team members, equipping them with the skills and strategies needed to effectively close enrollments and achieve growth objectives in line with CHMʼs mission.

Enrollment & Growth Operations

• Oversee daily operations of the Growth and Enrollment department, ensuring efficient and effective execution of activities that align with the ministry’s objectives.
• Monitor and analyze enrollment and growth performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Ensure consistent and accurate reporting of enrollment activities, pipeline development, and member acquisition, with a focus on ministry outcomes.

Collaboration & Communication

• Work closely with the marketing, member services, and other departments to ensure alignment and synergy between enrollment and growth initiatives and broader organizational efforts, all in support of CHMʼs mission.
• Serve as the primary point of contact for enrollment and growth-related inquiries and communications with senior leadership, ensuring that all efforts are consistent with CHMʼs ministry focus.

Business Development

• Identify and pursue new business opportunities, partnerships, and markets to expand CHMʼs member base and impact, always with the ministry’s objectives in mind.
• Represent CHM at industry conferences, events, and meetings to promote the organization and its services, highlighting its ministry-driven approach.

Budgeting & Resource Management

• Develop and manage department budget, ensuring optimal allocation of resources to achieve goals that align with the ministry’s mission.
• Provide regular financial and operational reports to the CEO and other stakeholders, demonstrating how resources are being used to further CHMʼs ministry objectives.

Qualifications

• Bachelors degree in Business, Sales, Marketing, or a related field (Master’s degree preferred).
• Minimum of 7-10 years of experience in leadership roles, preferably within the healthcare, non-profit, or faith-based sectors.
• Proven track record of achieving and exceeding enrollment and growth targets, with strong competency
• in closing enrollments and expanding member bases in alignment with a ministry’s mission.
• Strong understanding of the healthcare industry, particularly within a Christian context.
• Exceptional leadership, communication, and interpersonal skills, with a ministry-focused approach.
• Ability to think strategically and execute tactically in a fast-paced, mission-driven environment.
• Experience in leading, coaching, and developing high-performing teams, with an emphasis on ministry- driven outcomes.
• Proficiency in CRM software and analytics tools.
• Strong commitment to Christian values and the mission of CHM.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Listener Engagement Specialist is a person of integrity who loves the Lord, people, and Heartfelt Radio.  It is a motivated go-getter passionate about the station and works diligently to connect with donors and the right people at area churches, para-church ministries, and businesses to engage their prayerful and financial support.  This tenacious ambassador for Heartfelt Radio is not a novice, but a proven fundraiser who will be rewarded financially as goals are achieved. 

Essential Job Functions

• Reports to the General Manager.
• Identifies potential donors, sponsors, and grants to aggressively grow revenue for WKJA.
• Creates marketing and promotional activities at area events and oversees use of the WKJA Event Trailer.
• Organize campaigns to acquire listeners and donors, leading to increased donations.
• Develop sponsorship opportunities with area churches/ministries, businesses, and listeners.
• Nurtures relationships with sponsors, donors, and ministries for the sustainability and growth of Heartfelt Radio.
• Maintains an accurate database of listener and donor contacts, as well as progress with sponsors and churches/ministries.

Responsibilities

• Develops fundraising strategies aligned with a biblical philosophy.
• Cultivates relationships with new listeners, encouraging them to become donors.
• Converts occasional donors into recurring donors to increase revenue.
• Engages high-end donors for large, memorial, and legacy gifts.
• Maintains regular communication with all listeners and donors.
• Implements fundraising strategies, including:
  • Annual Harvest Time Fundraiser
  • On-air and off-air promotions (within FCC and station guidelines)
  • Direct mail, email, newsletters, and digital promotions
  • Day sponsorships, print materials, and social media
  • Heartfelt Radio website and community events

Sponsor Relations

• Develop sponsorship packages in alignment with Management’s goals and FCC regulations.
• Increase station funding through sponsorship opportunities.
• Nurture ongoing relationships with sponsors for mutual benefit.

Church & Parachurch Relations

• Build and maintain relationships with area pastors and ministry leaders.
• Strengthen partnerships between ministries and Heartfelt Radio to reach NE Ohio for Christ.
• Work toward incorporation of Heartfelt Radio in church missions’ budgets.

General Responsibilities

• Fulfill goals set by the General Manager.
• Assist the General Manager with other assigned duties.

 Education, Experience & Skills Required

• Minimum five years in major/planned giving, with a strong drive to increase WKJA revenue.
• Understands donor interests and fosters strong connections with the media ministry.
• Actively listens and enthusiastically promotes the station’s mission and programming.
• Works effectively with diverse groups and across denominational lines.
• Creative, goal-oriented, and skilled in motivating others.
• Manages multiple projects under deadlines while staying calm under pressure.
• Handles confidential information with professionalism.
• Strong grammar, writing, public speaking, and presentation skills.
• Proficient in Microsoft 365 (Teams, Excel, PowerPoint), financial software, social media, and blogging.
• Collaborates well, makes sound decisions, and adapts to change.
• Ready to assist, seek guidance, and learn new processes.
• Maintains a clean driving record.

Other Functions

• Faith-Driven – Prays for God’s guidance and leads others to Christ.
• Accountable – Provides regular updates on projects and opportunities to the GM.
• Ethical & Professional – Upholds Christian values, CHM guidelines, and legal business standards.
• Compliance-Oriented – Adheres to CHM policies and employee handbook regulations.
• Flexible Schedule – Willing to work extended hours and attend weekend events as needed.

Working Conditions

• Travel up to 50% locally.
• Will occasionally lift and/or move up to 50 pounds.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The HRIS Specialist is responsible for the development, implementation, and ongoing maintenance of the Human Resources Information System (HRIS). This role serves as the technical point of contact for HR systems, ensuring data accuracy, effective system utilization, and the generation of reports and analytics to support organizational decision-making.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Duties and Responsibilities

• Maintain the HRIS, including data entry, system updates, and troubleshooting technical issues.
• Serve as the primary point of contact for HRIS-related inquiries and support requests.
• Ensure data accuracy and integrity through regular audits and system testing.
• Configure the HRIS to meet organizational needs, including workflows, permissions, and customizations.
• Identify opportunities for system improvements and work with vendors or IT to implement updates and enhancements.
• Develop, generate, and analyze HR reports and dashboards, including metrics related to turnover, headcount, compensation, and compliance.
• Provide insights and recommendations to support HR and organizational decision-making.
• Train HR staff and other system users on HRIS functionalities and best practices.
• Create user guides, documentation, and FAQs to support system adoption.
• Ensure HRIS complies with applicable laws and regulations, including data privacy and security requirements.
• Maintain secure access controls to safeguard sensitive employee information.
• Collaborate with HR, Payroll, IT, and other departments to align system functionality with organizational needs.
• Communicate system updates and changes to relevant stakeholders.
• Assist with the selection, implementation, and rollout of new HRIS software or modules.
• Manage project timelines, stakeholder involvement, and system testing during implementation phases.

Desired Skills, Requirements & Core Competencies

• Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field (or equivalent experience).
• 2-5 years of experience working with HRIS systems (Dayforce experience is a plus)
• Strong understanding of HR processes, including payroll, benefits, recruiting, and compliance.

• Proficiency in data reporting and analytics, with advanced knowledge of tools like Excel, Tableau, or Power BI.
• Excellent problem-solving and troubleshooting skills with attention to detail and accuracy.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Familiarity with data privacy regulations (e.g., GDPR, HIPAA) and system security best practices.
• Project management experience is a plus.
• Thrives in a fast-paced work environment and has the ability to learn new skills quickly

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a skilled Maintenance & Facilities Technician to join our facilities management team. This role requires a proactive, knowledgeable individual who is capable of managing various maintenance duties with an emphasis on safety and efficiency.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities

• Participate in the regular maintenance and repairs of HVAC systems, electrical systems, and plumbing to ensure optimal operation and compliance with all safety standards.
• Utilize basic computer skills to maintain digital records of repairs, services, and maintenance schedules. Proficiency in Microsoft Excel is necessary for managing and reporting data effectively.
• Apply management skills to lead small teams during projects, ensuring tasks are completed timely and within budget.
• Conduct routine inspections of the facilities to identify and resolve issues before they escalate, helping maintain a safe environment for all occupants.
• Collaborate with other departments to prioritize maintenance tasks and manage schedules without disrupting the operational flow.
• Some janitorial duties expected.

Qualifications

• Proven experience in general maintenance including plumbing, electrical, and HVAC systems.
• Strong management skills with the ability to oversee maintenance operations and lead teams effectively.
• Working knowledge of facility management best practices.
• Proficient in using basic computer software, particularly Excel, for tracking and reporting purposes.
• Excellent problem-solving skills and attention to detail.

Preferred Skills

• Experience in using maintenance management software.
• Strong communication and interpersonal skills to interact with team members and other departments effectively.
• Ability to adapt to changing situations and handle multiple priorities with a proactive approach.

Education and Experience:

• High school diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Hazelwood Building)

Position Summary

The Maternity Care Assistant Team Leader plays a crucial role in supporting the Maternity Care Team (MCT) by addressing complex inquiries, guiding team members, and ensuring the smooth operation of processes related to maternity needs from conception through postpartum. This position is responsible for training and mentoring team members, maintaining up-to-date training materials, and fostering a collaborative and professional work environment. The Maternity Care Assistant Team Leader is integral in upholding CHM’s mission, core values, and commitment to excellence in serving members.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Assist team members across Data Entry, Authorization, Phone Support, Member Advocate, and Reimbursement roles with questions and guidance.
• Resolve complex issues individually or in collaboration with the team.
• Manage de-escalation situations and determine when escalation to the MCT Team Leader or supervisor is necessary.
• Provide expertise on maternity-related needs from conception through postpartum.
• Train and onboard new Maternity Care Team members.
• Maintain and update the MCT Training Binder to ensure accuracy and relevance.
• Collaborate with the Needs Training Team to align processes and promote consistency across the ministry.
• Offer additional training for team members as needed.
• Regularly communicate with the MCT Team Leader about team needs, challenges, and progress.
• Ensure adherence to CHM guidelines and provide clear explanations as needed.
• Assist the Team Lead with weekly huddles and contribute insights for performance reviews, including six-month reviews, one-on-ones, SMART goals, and annual reviews.
• Support cross-departmental collaboration and assist other departments when required.
• Maintain confidentiality for sensitive discussions.

Additional Functions

• Exercise integrity and accountability in all aspects of the role.
• Maintain professionalism in all interactions and responsibilities.
• Model CHM’s Core Values and Mission Statement in daily tasks and leadership.
• Conduct oneself as a Christian, adhering to high ethical and legal standards.
• Prepare reports, complete projects, and handle additional duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Proficiency with Microsoft Office programs.
• Experience operating routine office equipment (e.g., fax machines, copiers, printers, multi-line telephones).
• Strong analytical and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Effective written and verbal communication skills.
• Detail-oriented with high accuracy in document processing and workload management.
• Team-oriented with a positive attitude and willingness to support others.
• Strong understanding of CHM’s guidelines, policies, and mission.
• Ability to provide constructive feedback and recommendations.

Preferred

• Knowledge of Maternity Global Fee/Stork Package processes.
• Experience with maternity-related medical billing.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY
• Professional Development
• Paid Training

Essential Job Functions

• Assist member inquiries via phone and email with time sensitivity in mind.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• An understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Medical background is preferred.
• Knowledge of Maternity Global Fee/Stork Package preferred.
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

What We Offer

• Compensation is based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
• Examine medical bill information to ensure accuracy and completeness.
• Verify account balances and research financial assistance programs.
• Review expedites, overpayments, and estimates.
• Review member concerns and provide escalation to management when necessary.
• Follow up on providers’ proposals and maintain members well-informed throughout the process.
• Upholds the mission, vision, values, and customer service standards of CHM.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs and Adobe software
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of the healthcare field is preferred.
• Experience in medical billing is a plus.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills
• Compensation commensurate with experience
• Perform other job duties as assigned by management.

Education

• Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

• Prolonged periods of sitting at a desk.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this entry-level role, the Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What We Offer

• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Verify and/or update member information as needed.
• Attract prospects by answering questions and giving suggestions.
• Make recommendations to obtain membership when appropriate.
• Review member concerns and provide escalation to management when necessary.
• Ensure guidelines are communicated clearly and concisely.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Upholds the mission, vision, values, and customer services standards of CHM.
• Always maintain a professional demeanor

Experience Requirements

• Required: HS Diploma or equivalency
• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills.
• Able to organize workloads and multi-task.
• Perform other job duties as assigned by management.

Schedule

• 9am-5pm, Monday thru Friday

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Network Systems Administrator is responsible for the management, maintenance, and optimization of the organization’s IT infrastructure, including networks, servers, and related systems. This role ensures reliable connectivity, security, and performance while supporting operational goals and ongoing IT projects.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Network Management: Administer, configure, and maintain network systems, including routers, switches, firewalls, VPNs, and wireless infrastructure to ensure secure and optimal performance.
• Systems Administration: Manage servers (Windows/Linux), storage solutions, and cloud-based platforms, ensuring uptime, availability, and system health.
• Monitoring & Troubleshooting: Proactively monitor network and system performance, identify issues, and resolve outages or performance bottlenecks.
• Security Compliance: Implement and maintain network security policies, perform vulnerability assessments, and manage updates/patches to ensure compliance with organizational and industry standards.
• Backup & Recovery: Design, execute, and maintain data backup, recovery, and disaster recovery strategies.
• Project Implementation: Assist in planning and executing IT infrastructure upgrades, expansions, and migrations (e.g., wireless deployments, hardware refreshes, virtualization projects).
• Documentation & Reporting: Maintain detailed system documentation, network diagrams, and standard operating procedures (SOPs). Provide regular reports on system and network performance.
• User Support: Provide technical support to end-users, troubleshoot network/system issues, and ensure smooth IT operations across departments.

Knowledge & Experience Required

• 3–5 years of experience in network/system administration, including hands-on experience with network devices, virtualization, cloud platforms, and security tools.

Skills

• Proficiency in managing Cisco, Sophos, Dell, PaloAlto, Arista, Juniper or similar network hardware.
• Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
• Strong understanding of network protocols, firewalls, and security best practices.
• Excellent problem-solving, communication, and project management skills.

Preferred Skills

• Familiarity with monitoring tools (e.g., PRTG, Auvik, Solarwinds).
• Experience with scripting (PowerShell, Python) for automation.
• Knowledge of IT governance frameworks (ITIL) and disaster recovery planning.

Education & Certifications Desired

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications: Relevant certifications such as CCNA, Network+, MCSE, or Azure Administrator preferred.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivate Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimize Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: On-Site/Hybrid
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a results-driven Senior Marketing Systems Specialist with 3-5 years of hands-on experience in implementing and configuring marketing automation platforms. This role requires a strategic professional with deep technical expertise and the ability to align systems and processes with business objectives. Candidates with a background in Healthcare Provider or Insurance industries are highly preferred.

As a Senior Marketing Systems Specialist, you will oversee and optimize HubSpot and other marketing systems, lead integrations, and implement innovative strategies to elevate the organization’s marketing capabilities. This role combines technical acumen, strategic alignment, and cross-functional collaboration to drive impactful outcomes.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Strategic Oversight and System Optimization
• Develop and execute a comprehensive strategy for HubSpot and other marketing systems to align with business and departmental goals.
• Evaluate and integrate emerging technologies to enhance marketing effectiveness and innovation.
• Platform Implementation and Configuration
• Lead end-to-end implementation, configuration, and optimization of HubSpot and other systems, ensuring seamless integration with existing tools.
• Design and manage automated workflows and data pipelines to drive efficiency and insights.
• Leadership and Cross-Functional Collaboration
• Collaborate with Marketing, Sales, IT, and other departments to identify system needs and align technical solutions with organizational objectives.
• Serve as the primary liaison for technical teams and non-technical stakeholders, translating complex requirements into actionable plans.
• Data Governance and Reporting
• Oversee data integrity, governance, and security across marketing systems.
• Build and maintain advanced dashboards and reporting systems to monitor performance and support decision-making.
• Team Training and Development
• Provide mentorship and training to internal marketing systems team members on advanced marketing system functionalities and best practices.
• Maintain detailed documentation of system workflows, processes, and configurations.

Knowledge & Experience Required

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or a related field; or equivalent work experience.
• 3-5 years of hands-on experience implementing and configuring marketing automation platforms, with a strong preference for HubSpot expertise.
• Industry experience in Healthcare Provider or Insurance is highly preferred.

Technical Skills

• Advanced knowledge of CRM, Customer Contact, and Lead Generation systems, marketing automation, and digital marketing best practices.
• Proven success in managing complex integrations and workflows.
• HubSpot certifications are a plus
• HubSpot Marketing Software
• HubSpot CRM
• Certified HubSpot Trainer

Preferred Skills

• Strong project management capabilities with a proven ability to lead cross-functional initiatives.
• Exceptional analytical skills for data analysis and reporting.
• Outstanding communication and presentation skills, with the ability to influence at all levels of the organization.
• A strategic mindset coupled with a passion for continuous improvement and innovation.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Hybrid from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk II role is primarily focused on helping end users with computer issues.  The role is also responsible for deploying and managing computers, printers, phones, and other accessories.  The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.

Duties and Responsibilities

Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include:

• End user support for onsite and remote computers, mobile devices.
• End user support for phone system and fax system.
• Deploy and manage computers.
• Install and configure workstation applications and accessories.
• Assist with computer moves.
• Assist with management of printers.
• Create and improve department documentation (SOPs and Standards).
• Assist with management of infrastructure systems and hosted systems.
• Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
• Help with vendor management activities for software and service providers.
• Work with other departments and teams as needed to achieve the goals of the organization.
• Be professional with users, leaders, and vendors.  Treat them with kindness and respect.

Desired Skills & Experience

Minimum Requirements

• High School diploma.
• 2-5+ years of professional work experience in technology or another service-related field.
• Be able to lift and carry typical computer, monitor and printer devices.

Core Competency Requirements

• Solid understanding of the Windows Operating System for workstations and laptops.
• Solid understanding of Microsoft Office.
• Solid understanding of mobile devices and configuration.

Preferred Competency Requirements

• Experience deploying and supporting Mac computers.
• Experience supporting a phone system.
• Experience with Active Directory, File Server Management and Print Server Management.
• Experience managing users and mailboxes in O365.
• Experience with backup and restore solutions.

Pay

• Commensurate with qualifications.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk Team Lead is responsible for managing the daily operations of the IT Service Desk, ensuring the team provides efficient and effective technical support to end users. This role includes monitoring service desk performance, mentoring staff, optimizing workflows, and delivering exceptional customer service. The Team Lead collaborates closely with the IT Manager on staff performance reviews and strategic planning, ensuring alignment with organizational goals.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.

Duties and Responsibilities

Team Leadership and Management

• Oversee day-to-day service desk operations to ensure timely resolution of technical issues in alignment with SLAs.
• Act as the primary point of contact for escalations, providing guidance to resolve complex technical problems.
• Supervise and mentor service desk staff, fostering a culture of collaboration, growth, and professionalism.
• Monitor and manage service desk tickets to maintain high levels of efficiency and customer satisfaction.
• Schedule and coordinate staff assignments to ensure adequate coverage and balanced workloads.
• Provide input to the IT Manager for employee performance reviews and development plans.

Process Optimization

• Continuously evaluate and refine workflows, procedures, and documentation (SOPs and standards) to improve team efficiency and user experience.
• Collaborate with the IT Manager to implement IT Service Management (ITSM) processes and best practices.
• Track and analyze incident trends, identify root causes, and recommend preventive measures.

Customer Service Excellence

• Ensure the service desk team delivers exceptional customer service, responding to user inquiries in a timely and professional manner.
• Proactively engage with end users to gather feedback and identify areas for service improvement.
• Train and guide the team on customer service best practices and technical troubleshooting skills.

Collaboration and Reporting

• Work closely with the IT Manager to align service desk activities with organizational goals.
• Provide regular updates and performance metrics to the IT Manager, highlighting accomplishments and areas for improvement.
• Collaborate with other IT teams and departments to address cross-functional issues and projects.

Operational Oversight

• Assist with vendor management for service contracts, hardware repairs, and software solutions.
• Participate in technical projects and upgrades as needed, contributing expertise and support.
• Ensure adherence to IT security protocols and data protection policies.

Desired Skills & Experience

Minimum Requirements

• High school diploma or equivalent (bachelor’s degree preferred).
• 3–5+ years of professional experience in IT service desk operations or technical support.
• Proven ability to lead and manage a team effectively.

Core Competencies

• Strong understanding of Windows operating systems, Microsoft Office, and mobile device configurations.
• Experience with service desk ticketing systems and incident management processes.
• Excellent problem-solving skills and the ability to resolve technical issues efficiently.

Preferred Competencies

• Familiarity with Active Directory, O365 user and mailbox management, and ITSM frameworks (ITIL preferred).
• Experience managing or deploying an ITSM ticketing system.
• Experience deploying and supporting Mac computers and phone systems.
• Knowledge of backup and restore solutions and file/print server management.

Personal Attributes

• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills for interacting with users, team members, and stakeholders.
• Analytical mindset with a focus on continuous improvement and strategic thinking.
• Commitment to fostering a user-focused service culture.

Work Conditions

• Primarily on-site with occasional remote work opportunities.
• May need to travel between the CHM facilities.
• May require evening or weekend work to meet deadlines or manage critical issues.
• Based in Barberton, Ohio.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a skilled SharePoint Developer & Administrator to design, develop, and manage SharePoint-based solutions while ensuring the smooth operation and security of SharePoint environments. This role requires a blend of development expertise and administrative proficiency to enhance collaboration, automate business processes, and maintain system efficiency.

Responsibilities

• Design, develop, and customize SharePoint solutions using SharePoint Framework (SPFx), Power Automate, and PowerApps.
• Develop and integrate applications using C#, .NET, JavaScript, React, and SharePoint REST API.
• Configure, manage, and maintain SharePoint environments, including installation, security settings, permissions, and integrations.
• Utilize PowerShell scripting for automation, troubleshooting, and system maintenance.
• Administer SharePoint Central Administration and Microsoft 365 services.
• Ensure optimal performance and security of SharePoint environments, including SQL Server database management.
• Collaborate with stakeholders to gather requirements and provide technical solutions that enhance business processes.
• Oversee SharePoint hubs, site collections, subsites, libraries and workflows.

Knowledge & Experience Required

• Microsoft Certified: SharePoint Administrator Associate or similar certification.
• Minimum 3-5 years’ experience in SharePoint development or administration are preferred.
• Proficiency in SharePoint development tools such as SPFx, PowerApps, and Power Automate.
• Strong experience with C#, .NET, JavaScript, React, and PowerShell scripting.
• Hands-on experience with SharePoint Central Administration, Microsoft 365 administration, and SQL Server.
• Knowledge of SharePoint security, permissions, and integration best practices.
• Ability to troubleshoot and resolve SharePoint-related issues efficiently.
• Excellent problem-solving skills and the ability to work independently or in a team environment.
• Experience in IT service management (ITSM) for problem resolution preferred.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Software Developer is part of a development team whose purpose is to update, enhance, and extend the current ERP system. The Software Developer is involved in all areas of development from design to development to testing.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

Reporting to the Software Development Manager, the responsibilities of the Software Developer include:

• Working on a team to develop, test, and maintain web- and desktop-based business applications built on Microsoft technologies.
• Assisting in the collection and documentation of user’s requirements.
• Developing, refining, and tuning integrations between applications.
• Analyzing and resolving technical and application problems.
• Providing second-level support to end users.

Skills & Experience

Minimum Requirements

• College or university degree in Computer Science or a related discipline.
• 1-3+ years of related professional work experience designing, programming, and supporting software applications.

Desirable

• Application development experience with .NET Core, C#, JavaScript, React, CSS, HTML, Dapper
• Proficiency with APIs, WebAPI, REST-based web services (SOA), SQL Server, or similar.

Core Competency Requirements

• Solid understanding of object-oriented programming concepts.
• Solid understanding of relational database design and querying concepts.

Pay

• Commensurate with qualifications.

Work Location

• Hybrid local candidates preferred, Remote possible for out of Northeast Ohio area candidates.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.