Careers

Position Title: Advantage Care Solution Travel Coordinator Department: Advantage Care Solution
Reports Directly To: Dually reports to the Provider Relations and Member Advocate Supervisor

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Hazelwood Building)

Position Summary

As an Advantage Care Solution Travel Coordinator, your primary responsibility will be to serve our members by meticulously coordinating their travel arrangements based on their chosen treatment locations. You will play a crucial role in ensuring that our members’ travel experience is seamless and convenient, while also exploring opportunities for cost savings through bundle prices available on the Advantage Care Solution platform. This job requires frequent contact with members who may need travel arrangements due to unforeseen circumstances.

In addition to your travel coordination responsibilities, you will also have the opportunity to learn and support the Advantage Care Solution Specialist role as needed. This versatility and cross-training will allow you to contribute to our team’s overall effectiveness and ensure a smooth workflow.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Functions

• Utilize critical thinking skills to effectively coordinate travel arrangements for members based on their treatment locations.
• Offer guidance and recommendations to members regarding travel options, including suggesting the most convenient and cost-effective routes, accommodations, and transportation arrangements.
• Verify and confirm all travel-related details, such as departure and arrival times, accommodation reservations, and necessary travel documentation, to ensure accuracy and compliance with regulations.
• Maintain clear and effective communication with members and internal team members throughout the travel planning process, addressing any questions, concerns, or changes promptly and professionally.
• Continuously research and evaluate various travel platforms, companies, and providers to identify the most suitable options for members, considering factors such as cost, convenience, and quality.
• Act as a point of contact for members during their travel, assisting with any unexpected issues or emergencies that may arise, such as flight delays, cancellations, or changes in plans.
• Monitor and manage travel budgets and expenses, seeking cost-saving opportunities without compromising the quality of travel arrangements.
• Collaborate with other departments to ensure a seamless experience for members and align travel arrangements with overall program objectives and requirements.
• Stay informed about the latest trends, regulations, and best practices in the travel industry, incorporating this knowledge into travel planning and providing relevant updates and recommendations to members.
• Demonstrate excellent communication skills, both verbal and written, to interact with our members and team members.
• Utilize computer skills to navigate and book accommodations, airfare, and car rentals through various travel platforms.
• Display flexibility and adaptability in managing interruptions and changes that may occur throughout the day, such as addressing inquiries, responding to team messages, and handling daily communications. Our cost-containment initiative and evolving roles often result in frequent updates, clarifications, and corrections.
• Back up the Advantage Care Solution Specialist role as necessary, assisting with their responsibilities, such as managing treatment appointments, coordinating with healthcare providers, and ensuring continuity of care for members.

Qualifications

• High School Diploma or successful completion of a high school equivalency exam.
• Proficient in operating a PC, including working with information systems and applications.
• Previous experience with Microsoft Office programs.
• Familiarity with routine office equipment operation (e.g., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of travel platforms and companies.
• Flexibility is required in being on call and being available outside of regular work hours to address travel issues that may arise.
• Possess crisis management skills to quickly assess situations and make the necessary travel changes under pressure.
• Strong analytical, organizational, and problem-solving skills.
• Previous experience as a travel agent is preferred but not mandatory.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are looking for a results-driven Digital Marketing Copywriter to join our Marketing Department, focused on creating high-impact, compelling content that drives membership growth and generates high-quality leads. In this role, you will craft audio, radio, and video scripts, along with other content to attract prospective members.

A key part of your responsibilities will include conducting hands-on discovery through interactions with conference attendees, collaboration with our Member Enrollment team, and other research methods to identify the interests, concerns, and motivators of potential members. You’ll use these insights to develop targeted messaging that resonates with our audience and drives conversions.

Key Responsibilities

• Content Creation with a Focus on Growth:
  • Write, edit, and optimize copy for marketing content including, but not limited to, audio ads, radio ads, video ads, and other content that focuses on increasing member enrollment and generating high-quality leads.
  • Develop persuasive and engaging messaging that clearly communicates CHM’s value proposition and faith-based mission to prospective members.
  • Test and refine content to ensure it is aligned with lead generation and conversion goals.
• Discovery and Research for Targeted Messaging:
  • Engage with conference attendees, the Member Enrollment team, and other groups to understand prospective members’ pain points, concerns, and motivations.
  • Attend events and conferences to interact directly with potential members, gathering insights that will shape content strategies aimed at boosting membership.
  • Conduct ongoing research and analysis of industry trends, competitor strategies, and member feedback to inform content creation.
• Collaboration for Strategic Campaigns:
  • Work closely with the marketing team to develop campaigns that convert leads into members, aligning content with visual assets and marketing strategies.
  • Collaborate with the Member Enrollment team to refine messaging that addresses frequently asked questions and common objections.
• Lead-Driven Strategy Development:
  • Use insights from member interactions and research to create content that resonates with the target audience, resulting in higher-quality leads and increased conversions.
  • Continuously analyze performance metrics to measure the effectiveness of content in driving membership growth and adjust strategies accordingly.
• Radio, Video & Other Media Engagement:
  • Collaborate with the department to manage and execute content calendars for radio, tv, and other audio content, creating scripts that engage followers and lead to member inquiries and sign-ups.
  • Work with video team to develop scripts that align with various projects, both internal and externally facing.

Qualifications

• Proven experience as a script copywriter or audio marketer, with a focus on creating high-conversion content.
• Strong background in crafting persuasive digital marketing materials, including ads, video scripts, audio scripts, and other content that drive growth.
• Experience in conducting discovery and research to inform content creation, ideally within healthcare or member-based organizations.
• Excellent writing, editing, and storytelling skills with a strong understanding of what drives member acquisition.
• Ability to travel occasionally to conferences, events, and member-facing opportunities.
• Passion for CHM’s mission and the ability to align content with the values of faith-based healthcare.
• Bachelor’s degree in marketing, communications, journalism, or a related field.

Preferred Skills

• Experience in healthcare marketing or faith-based organizations.
• Familiarity with lead generation strategies and funnel optimization.
• Knowledge of SEO and digital marketing trends to optimize content performance.
• Experience using AI & developing effective AI Prompts.

Travel Requirements

• Occasional travel for conferences, events, and member interaction

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Digital Marketing Specialist will support the Marketing department in executing email, SMS, and chat marketing strategies to communicate effectively with our prospective members. This role will build and manage email, SMS, and chat campaigns to drive conversion, engagement, lead generation, and retention.

The ideal candidate is a data-driven marketer with a keen interest in metrics like open rates, click rates, and calls-to-action (CTAs), and is responsible for all email initiatives from start to finish. This is a new position focused on planning, developing, and implementing communications for the organization.

Key Responsibilities

• Campaign Execution:
  • Design and execute email, SMS, and chat campaigns aligned with Christian Healthcare Ministries’ (CHM) digital engagement strategy, focusing on educating, inspiring, and motivating prospective members throughout the lifecycle.
• Collaboration:
  • Work closely with Marketing and Communications teams to create content that supports overall marketing goals and enhances customer engagement.
• Project Management:
  • Manage end-to-end email production, including planning, targeting, setup, testing, deployment, reporting, and optimization.
• Audience Segmentation:
  • Perform list segmentation and create targeted, personalized communication plans for various audience segments.
• Content Development:
  • Assist in developing data-driven, dynamic content that improves retention, reactivation, and loyalty.
• Technical Execution:
  • Oversee technical aspects of communication delivery using marketing automation tools, ensuring proper construction for optimal deliverability and performance.
• Quality Assurance:
  • Ensure communications meet industry best practices for layout, mobile optimization, deliverability, and adherence to company branding standards.
• Performance Reporting:
  • Monitor and report on campaign performance and KPIs, providing insights and recommendations to improve program effectiveness continually.

Qualifications

• Experience: 5-7 years of experience in email marketing/marketing communications, ideally in B2C, B2B2C, or nonprofit sectors.
• Technical Skills: Proficiency in email, SMS, and chat marketing, CRM, and marketing automation platforms; familiarity with web metrics, digital analytics, and data interpretation. (prefer experience in HubSpot)
• Educational Background: BA/BS in Marketing or a related field (e.g., Analytics, Statistics, Communications) preferred.
• Project Management: Strong organizational skills with the ability to manage multiple projects, meet tight deadlines, and adapt to last-minute changes.
• Interpersonal Skills: Self-starter who can work both independently and collaboratively, demonstrating strong interpersonal and time management abilities.
• Attention to Detail: Analytical and detail-oriented with a creative approach to problem-solving.
• Faith-Based Requirements: Must align with Christian Healthcare Ministries’ values, practicing ethical and legal business standards, and following New Testament principles as outlined in the organization’s guidelines.

Additional Requirements

• Adhere to the Organization’s standards and policies, as outlined in the Employee Handbook.
• Prepare additional reports, projects, or duties as assigned.
• Limited travel may be required to support marketing objectives.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Portage & Hazelwood Building)

Position Summary

This role plays an important part of our ministry’s culture by helping take care of the nutritional needs for the CHM staff during the workday. This individual’s main responsibilities would be purchasing kitchen goods, preparing the salad bar and keeping a sanitary kitchen and dining area. Other duties include cleaning dishes, providing refreshments for meetings and training sessions, organizing supplies and helping keep track of inventory stock.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Duties and Responsibilities

• Greets and serves staff promptly and courteously for lunch.
• Handles all hot and cold foods appropriately during preparation and service, ensures proper sanitation practices occur continually.
• Helps maintain appropriate portion control for inventory and budget.
• Maintains post during designated lunch times.
• Cleans equipment as assigned thoroughly and in a timely manner.
• Accurately inventories supply daily and requisitions items needed.
• Ensures all food and supplies are stored under proper conditions, covered, labeled, and dated.
• Stocks snack area and salad bar
• Relays relevant comments from staff members directly to the supervisor when warranted.
• Maintains standard operating procedures in accordance with company policy, guidelines and outside state laws surrounding food safety.
• Performs related responsibilities as required.

Requirements, Desired Skills & Experience

• This role is active so being on your feet the majority of the day is an essential requirement.
• Basic core competencies with computers

• Clean driving record
• Able to lift 20 pounds.
• Ability to establish and maintain friendly work relationships and interactions with CHM staff.

Education

• High school diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a skilled Maintenance & Facilities Technician to join our facilities management team. This role requires a proactive, knowledgeable individual who is capable of managing various maintenance duties with an emphasis on safety and efficiency.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities

• Participate in the regular maintenance and repairs of HVAC systems, electrical systems, and plumbing to ensure optimal operation and compliance with all safety standards.
• Utilize basic computer skills to maintain digital records of repairs, services, and maintenance schedules. Proficiency in Microsoft Excel is necessary for managing and reporting data effectively.
• Apply management skills to lead small teams during projects, ensuring tasks are completed timely and within budget.
• Conduct routine inspections of the facilities to identify and resolve issues before they escalate, helping maintain a safe environment for all occupants.
• Collaborate with other departments to prioritize maintenance tasks and manage schedules without disrupting the operational flow.
• Some janitorial duties expected.

Qualifications

• Proven experience in general maintenance including plumbing, electrical, and HVAC systems.
• Strong management skills with the ability to oversee maintenance operations and lead teams effectively.
• Working knowledge of facility management best practices.
• Proficient in using basic computer software, particularly Excel, for tracking and reporting purposes.
• Excellent problem-solving skills and attention to detail.

Preferred Skills

• Experience in using maintenance management software.
• Strong communication and interpersonal skills to interact with team members and other departments effectively.
• Ability to adapt to changing situations and handle multiple priorities with a proactive approach.

Education and Experience:

• High school diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY
• Professional Development
• Paid Training

Essential Job Functions

• Assist member inquiries via phone and email with time sensitivity in mind.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• An understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Medical background is preferred.
• Knowledge of Maternity Global Fee/Stork Package preferred.
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this role, you will play a pivotal role in guiding and coordinating the daily activities of the billing team, implementing efficient processes, and providing essential support to ensure exemplary service delivery. As a cross-departmental team player, you will uphold CHM’s Core Values and Mission Statement.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Functions

• Act as the primary point of contact for member and staff inquiries, offering prompt and courteous assistance via phone, email, mail, and voicemail, with responses within 24-48 hours.
• Lead weekly team huddle meetings to communicate updates on CHM policies and procedures.
• Conduct regular one-on-one evaluations, mid-year assessments, and annual reviews to support and mentor team members’ growth.
• Develop a strong understanding of the team’s workflow processes.
• Train, coach, and mentor team members to reach their full potential in productivity and support their career growth.
• Encourage open dialogue with employees, foster a positive team atmosphere, and monitor attendance and error rates.
• Collaborate with team members in the development and implementation of Data Entry/Authorization policies and procedures.
• Proactively identify and escalate issues to the supervisor, offering recommendations for improvement.
• Follow up on member concerns to ensure timely resolution.
• Maintain a consistently professional attitude in all interactions.
• Review and approve timecards, adding punches as needed in the payroll system for the team.
• Create an atmosphere conducive to spiritual growth, integrating regular prayer and devotion into team activities.
• Participate in leadership development training and book studies to enhance leadership capabilities.
• Organize quarterly team-building events during work hours, fostering connections within the team.

Qualifications

• High School Diploma or successful completion of a high school equivalency exam.
• Previous management/leadership experience required.
• Self-motivated possessing strong critical thinking skills required.
• Ability to train and support new team members, addressing billing-related inquiries effectively.
• Proficiency in the billing system to maximize efficiency in medical bill processing.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Remote
Employment Type: FT (Operating Hours 8:00am – 6:00pm)
Job Location: Circleville, OH

Position Summary

The Member Enrollment Representative is responsible for generating new leads, presenting the healthcare model to potential clients, nurturing leads through webinars and onboarding processes, and contributing to the growth of new opportunities. The role involves various communication methods, including phone calls, emails, and webinars, as well as maintaining relationships with existing clients and leveraging those relationships for new group development.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Professional Development
• Paid Training

Essential Job Functions

• Generating a continual pipeline of leads across all 50 states.
• Responding to prospects through various communication channels, including chat and text.
• Setting up and conducting webinars and in-person presentations.
• Developing referrals and contacts with potential clients.
• Ensuring high-quality service delivery and addressing member questions and concerns.
• Maintaining relationships with existing group leadership and leveraging them for new group development.
• Providing recommendations to retain memberships and improve services.
• Logging interactions in tracking systems (Salesforce & HubSpot).
• Collaborating with other departments and assisting as needed.
• Upholding the organization’s Core Values and Mission Statement.

Education, Experience & Skills Required

• High school diploma or equivalent.
• At least 1 year of prior sales experience (2 years preferred)
• Strong verbal communication skills, including phone and email etiquette.
• Proficiency in using computers, word processing, and spreadsheet software.
• Good organizational skills and ability to manage multiple projects and deadlines.
• Self-motivation and teamwork skills.
• Conflict resolution skills and willingness to seek guidance when necessary.

Working Conditions

• Flexibility with operating hours (8:00am – 6:00pm)
• Adherence to the organization’s rules and regulations.
• Occasional travel for business purposes.
• Ability to effectively present and communicate to various audiences.
• Physical ability to handle promotional materials and conference displays.
• Reasoning ability to solve a range of onboarding issues and problems.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this entry-level role, the Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Verify and/or update member information as needed.
• Attract prospects by answering questions and giving suggestions.
• Make recommendations to obtain membership when appropriate.
• Review member concerns and provide escalation to management when necessary.
• Ensure guidelines are communicated clearly and concisely.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Upholds the mission, vision, values, and customer services standards of CHM.
• Always maintain a professional demeanor

Experience Requirements

• Required: HS Diploma or equivalency
• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills.
• Able to organize workloads and multi-task.
• Perform other job duties as assigned by management.

Schedule

• 9am-5pm, Monday thru Friday

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.