Careers

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Analytics Solutions Architect I develops and implements analytics, automation, and data solutions that improve business processes across CHM. This role manages project priorities, collaborates with business and technical teams, and supports solution implementation and adoption through effective communication and training.

PRIMARY RESPONSIBILITIES

• Manage and prioritize the Analytics/Data Solutions project backlog based on business needs, impact, and available resources.
• Partner with stakeholders to identify challenges, gather requirements, recommend solutions, and communicate project progress.
• Collaborate with technical teams to design, test, implement, and optimize analytics, automation, and data solutions.
• Evaluate emerging technologies and recommend tools that improve operational efficiency.
• Monitor solution performance and adoption, addressing issues and identifying improvement opportunities.
• Maintain documentation of requirements, solution designs, and implementation outcomes.
• Provide end-user training and support to promote effective use of analytics solutions.

CORE COMPETENCIES

• Application Performance Monitoring (APM) Software
• Business Intelligence Software
• Business Requirement Gathering
• Compatibility Testing
• Data Architecture
• Data Profiling
• Data Visualization
• Database Structures
• Design Documentation
• Enterprise Architecture
• ETL (Extract, Transform, Load)
• ETL Architecture
• Querying Languages

REQUIRED QUALIFICATIONS

• 2–4 years of experience in analytics, business analysis, data science, software engineering, or a related technical field.
• Working knowledge of business intelligence, analytics, automation, and statistical concepts.
• Experience managing technical projects, priorities, and deliverables.
• Ability to gather business requirements and translate them into practical solutions.
• Strong analytical, problem-solving, communication, and documentation skills.
• Experience collaborating with stakeholders and supporting technology adoption.
• Bachelor’s degree in Business, Computer Science, Data Science, Information Systems, Engineering, or a related field, or equivalent relevant experience preferred.
• Experience with Power BI, Tableau, or similar business intelligence platforms preferred.
• Knowledge of SQL, Python, automation/RPA, statistical modeling, or forecasting preferred.
• Familiarity with data privacy, security, and governance practices preferred.
• Experience in healthcare, insurance, nonprofit, faith-based organizations, or technical consulting preferred.
• Relevant analytics or data certifications, such as Microsoft Power BI Data Analyst Associate or Tableau certification preferred.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Authorization Support Representative exists to support Christian Healthcare Ministries by serving as a knowledgeable, compassionate point of contact for members and internal teams regarding authorization, eligibility, and sharing status questions. This role strengthens understanding, consistency, and confidence in CHM processes through clear communication and guideline-aligned support.

At the highest level, the Authorization Support Representative is accountable for delivering accurate information, resolving inquiries efficiently, supporting authorizers through effective coordination, and enhancing the overall member and employee experience within the authorization process.

PRIMARY RESPONSIBILITIES

• Serve as a primary communication resource by responding to member inquiries via phone and email regarding authorization status, eligibility, and program-related questions in accordance with CHM Guidelines.
• Provide clear, compassionate member support by helping members understand sharing status, next steps, and program terms at an appropriate level of detail.
• Process and route authorization-related requests accurately and efficiently to support timely review and adjudication.
• Collaborate closely with authorizers to obtain missing documentation, clarify inconsistencies, and support resolution of authorization cases.
• Apply guideline knowledge to communication by determining appropriate next steps and delivering accurate, consistent guidance to members and internal staff.
• Partner with Training and Communications teams to improve scripts, templates, and educational resources that support consistent messaging.
• Identify and escalate trends or recurring issues related to member communication, guideline clarity, or process breakdowns.
• Review internal communications and materials to ensure accuracy, alignment with CHM policies, and clarity for member-facing use.
• Contribute to continuous improvement efforts by providing feedback on processes, documentation, and guideline communication effectiveness.
• Uphold CHM’s mission, values, and ministry-first approach in all interactions and daily work.

CORE COMPETENCIES & SKILLS

• Professional written and verbal communication
• Policy interpretation and application
• Member service and relationship management
• Attention to detail and accuracy
• Problem-solving and critical thinking
• Organization and task prioritization
• Cross-team collaboration and communication

REQUIRED QUALIFICATIONS & CONSIDERATIONS

• High school diploma or equivalent required.
• 1+ years of experience in customer service, call center, healthcare support, or a related member-facing role preferred.
• Ability to interpret policy or guideline-based information and explain processes clearly to others.
• Willingness to learn medical and healthcare-related concepts through structured on-the-job training.
• Comfort using computers and learning new systems; working knowledge of Microsoft Office (Outlook, Word, Excel) preferred.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk Support I role is primarily focused on helping end users with computer issues.  The role is also responsible for deploying and managing computers, printers, phones, and other accessories.  The Service Desk I role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. 

Duties and Responsibilities

Reporting to the IT Manager, the duties and responsibilities of the Service Desk I role include:

• End user support for onsite and remote computers, mobile devices.
• End user support for phone system and fax system.
• Deploy and manage computers.
• Install and configure workstation applications and accessories.
• Assist with computer moves.
• Assist with management of printers.
• Create and improve department documentation (SOPs and Standards).
• Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
• Help with vendor management activities for software and service providers.
• Work with other departments and teams as needed to achieve the goals of the organization.
• Be professional with users, leaders, and vendors.  Treat them with kindness and respect.

Desired Skills & Experience

Minimum Requirements

• High School diploma.
• 1-3+ years of professional work experience in technology or another service-related field.
• Be able to lift and carry typical computer, monitor and printer devices.

Core Competency Requirements

• Solid understanding of the Windows Operating System for workstations and laptops.
• Solid understanding of Microsoft Office.
• Solid understanding of mobile devices and configuration.

Preferred Competency Requirements

• Experience deploying and supporting Mac computers.
• Experience supporting a phone system.

Pay

• Commensurate with qualifications.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Group Relationship Consultant serves as the strategic relationship owner for assigned Christian Healthcare Ministries (CHM) groups, delivering white-glove customer service, strengthening executive partnerships, and supporting retention, sustainability, and referral growth. From onboarding through renewal, this role provides proactive, consultative account leadership; addresses relationship risks; reinforces CHM’s healthcare sharing model; and ensures assigned groups receive responsive support and disciplined follow-through. This role requires strong business acumen, extensive travel, and meaningful engagement with group administrators, HR leaders, executives, and other senior decision-makers to advance group success and CHM’s mission.

PRIMARY RESPONSIBILITIES

Group Relationship Management

• Own and manage a portfolio of assigned group relationships following enrollment and throughout the full relationship lifecycle.
• Cultivate trusted, executive-level partnerships with group administrators, HR teams, senior leaders, and key decision-makers.
• Provide consultative guidance, education, and strategic communication to ensure groups understand CHM programs, guidelines, processes, and available resources.
• Lead regular in-person and virtual business reviews to assess satisfaction, address concerns, evaluate group health, and advance retention strategies.

Retention & Group Success

• Develop and execute retention strategies for assigned groups through proactive engagement, relationship planning, and disciplined follow-through.
• Analyze engagement, participation trends, and relationship indicators to identify risks, escalate concerns, and recommend solutions.
• Resolve complex member and administrative concerns by coordinating cross-functional support and ensuring timely, professional resolution.
• Lead renewal strategy discussions that preserve trust, reinforce CHM’s value proposition, and support long-term group success.

Profitability & Strategic Growth

• Oversee assigned group performance with a focus on retention, profitability, risk mitigation, and sustainable growth.
• Advise administrators on CHM-approved cost containment initiatives and promote appropriate participation in eligible programs.
• Partner with leadership to evaluate portfolio trends, recommend strategic improvements, and support organizational growth objectives.
• Identify opportunities for expanded services, increased participation, referrals, and process enhancements based on business needs, group feedback, and relationship insights.

Coordination & Internal Collaboration

• Influence and coordinate with enrollment, finance, member support, medical review, and leadership teams to advance service delivery, issue resolution, and relationship outcomes.
• Serve as an internal advocate and strategic liaison for assigned groups while balancing organizational priorities, operational effectiveness, and stewardship of resources.
• Maintain accurate CRM documentation of executive interactions, relationship strategies, follow-up actions, referrals, risks, and performance indicators.
• Ensure effective transitions from enrollment and onboarding into ongoing strategic relationship management.

Experience & Engagement Management

• Set the standard for a consistent, professional, and mission-centered group experience that reflects CHM’s values.
• Position the value and impact of CHM’s healthcare sharing ministry through consultative education, executive engagement, and relationship leadership.
• Leverage key milestones, renewals, and group successes to reinforce partnership, engagement, and long-term commitment.

Travel & On-Site Group Engagement

• Travel regularly to assigned group locations and strategic events to strengthen executive relationships, address business priorities, and advance retention and sustainability objectives.
• Prepare for, document, and drive follow-through on, on-site meetings, strategic action items, relationship risks, cost containment opportunities, and referral activity.

CORE COMPETENCIES

• Executive-level relationship management, influence, and consultative communication skills
• Strategic mindset focused on retention, portfolio health, profitability, risk mitigation, and sustainable growth
• Advanced judgment, problem-solving ability, and professionalism in resolving complex or sensitive matters
• Strong business acumen, organizational discipline, and ability to manage multiple high-value relationships and priorities
• Professional presence and credibility when engaging senior leaders and executive stakeholders
• Collaborative, adaptable leader who influences across functions in a fast-paced, mission-driven environment

REQUIRED QUALIFICATIONS

• Bachelor’s degree preferred, particularly in Business, Communications, Marketing, Organizational Leadership, Healthcare Administration, or a related field.
• Five or more years of progressive experience in account management, relationship management, customer success, business development, retention, group administration, or a related client-facing leadership role preferred.
• Demonstrated experience managing complex or high-value relationships with employer groups, HR professionals, executive leaders, churches, or nonprofit organizations strongly preferred.
• Ability and willingness to travel extensively, including frequent overnight and out-of-state travel; valid driver’s license and reliable transportation required.
• Excellent executive communication skills, including the ability to prepare, present, and facilitate strategic discussions with senior stakeholders.
• Working knowledge of CHM’s model and guidelines; healthcare, insurance, employee benefits, or health sharing experience preferred.
• Experience using CRM systems such as Salesforce, HubSpot, or similar platforms to manage relationship strategies, pipeline activity, risks, and follow-up.
• Ability to navigate complex and sensitive conversations with professionalism, empathy, discretion, and sound judgment.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The HR Manager supports Christian Healthcare Ministries’ mission by leading the day-to-day execution of Human Resources programs while helping advance the Ministry’s people strategy. This role serves as a trusted advisor to leaders, providing guidance on employee relations, performance management, compliance, talent development, and organizational effectiveness. In partnership with the Director of Human Resources, the HR Manager helps build leadership capability, strengthen workplace culture, and develop scalable HR practices that support CHM’s continued growth and ministry objectives.

PRIMARY RESPONSIBILITIES

• Partner with managers and leaders to provide guidance on employee relations, performance management, coaching, corrective action, conflict resolution, and workplace concerns.
• Lead the administration and continuous improvement of core HR programs, including employee relations, leave management, benefits administration, performance management, employee engagement, and onboarding.
• Conduct and support employee investigations, documentation reviews, and workplace issue resolution, ensuring fair, consistent, and compliant practices.
• Assist in the development, implementation, and communication of HR policies, procedures, and initiatives that support organizational goals and operational effectiveness.
• Partner with the Director of Human Resources on workforce planning, talent development, succession planning, leadership development, and retention initiatives.
• Support recruiting and hiring efforts through effective job design, selection practices, onboarding, and collaboration with hiring managers.
• Monitor compliance with employment laws and HR best practices, identifying risks and recommending appropriate action when needed.
• Analyze HR metrics, workforce trends, and organizational needs to identify opportunities for improvement and support informed decision-making.
• Lead HR projects, process improvements, and system initiatives that improve efficiency, employee experience, and organizational scalability.
• Provide leadership and mentorship within the HR function while serving as a key resource and escalation point for complex employee matters.
• Perform other duties as assigned by the Director of HR.

CORE COMPETENCIES

• Employee Relations & Conflict Resolution
• Leadership Coaching & Influence
• Strategic Thinking & Organizational Awareness
• Employment Law & Risk Management
• Communication & Relationship Building
• Analytical Thinking & Problem Solving
• Change Management & Continuous Improvement

QUALFICATIONS

• Bachelorʼs degree in Business Administration, Human Resources Management, Organizational Leadership, or related field required; [equivalent experience minimum 7+ years in executive support, strategic operations/coordination in lieu of degree].
• 5-7 years of progressive Human Resources experience, including employee relations, performance management, compliance, and leadership consultation.
• 5+ years experience creating KPIʼs, leading projects, process improvements, and/or organizational initiatives that drive measurable results.
• SHRM-CP, SHRM-SCP, PHR, or equivalent HR certification required; [or ability to obtain certification within 12 months of hire].

ADDITIONAL DETAILS

The responsibilities outlined in this job description are intended to describe the general nature and level of work for this position and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned as ministry needs change. CHM will provide reasonable accommodations for qualifying individuals with disabilities in accordance with applicable law.

Note: Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.

JOB SUMMARY

This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM’s commitment to excellence, compassion, and integrity.

ESSENTIAL JOB FUNCTIONS

• Compile, verify, and organize information according to priorities to prepare data for entry
• Check for duplicate records before processing
• Accurately enter medical billing information into the company’s software system
• Research and correct documents submitted with incomplete or inaccurate details
• Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills
• Review data for accuracy and completeness
• Uphold the values and culture of the organization
• Follow company policies, procedures, and guidelines
• Verify eligibility in accordance with established policies and definitions
• Identify and escalate concerns to leadership as appropriate
• Maintain daily productivity standards
• Demonstrate eagerness and initiative to learn and take on a variety of tasks
• Support the overall mission and culture of the organization
• Perform other duties as assigned by management

SKILLS & COMPETENCIES

• Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management.
• Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care.

EXPERIENCE REQUIREMENTS

• Required: High school diploma or passage of a high school equivalency exam
• Medical background preferred but not required.
• Capacity to maintain confidentiality.
• Ability to recognize, research and maintain accuracy.
• Excellent communication skills both written and verbal.
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)

Workplace Type: Onsite/Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Maternity Care Medical Bill Processor is a vital member of the Maternity Care team. This role ensures that all maternity-related medical bills are reviewed and processed with accuracy, compassion, and integrity. The specialist is responsible for auditing maternity bills, validating clinical documentation, and ensuring compliance with CHM guidelines and quality standards. By doing so, this role directly supports CHM’s mission of walking alongside expectant mothers and families during a pivotal season of life, ensuring their needs are met with excellence and stewardship.

ESSENTIAL JOB FUNCTIONS

• Review and audit maternity-related itemized bills for accuracy (i.e., patient name, benefit code, place of service, date of service, and total charges).
• Confirm member eligibility of coverage and verify membership monthly monetary contributions are current with required documentation.
• Collaborate with maternity care staff and other departments to obtain and validate clinical documentation, ensuring that maternity services and complexity are accurately represented.
• Identify duplicate bills, ineligible amounts, and maternity-related services outside CHM guidelines.
• Audit eligible discounts entered by Authorizers or Advocates for accuracy
• De-escalate or escalate maternity bills to appropriate departments when additional verification or correction is needed.
• Participate in the implementation of policies and procedures for maternity bill processing in alignment with CHM guidelines.
• Recommend improvements to workflows and systems that strengthen maternity care reimbursement processes.
• Provide feedback to leadership regarding trends, billing inconsistencies, or systemic issues specific to maternity care.
• Perform other job duties as assigned by management.

CORE COMPETENCIES & SKILLS

• High attention to detail and accuracy in reviewing medical bills.
• Strong communication skills (written and verbal) to engage with maternity care staff, members, and providers.
• Compassionate, empathetic approach in supporting expectant mothers and families.
• Ability to maintain confidentiality and strict adherence to HIPAA requirements.
• Problem-solving skills to identify billing errors or documentation gaps.
• Collaborative team player, able to work cross-departmentally in a ministry-focused environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access).
• Adaptability and responsiveness in a fast-paced maternity care setting.

EXPERIENCE REQUIREMENTS

• Medical background preferred, with prior experience in billing, auditing, or healthcare reimbursement.
• Familiarity with maternity and obstetric billing codes, services, or processes strongly preferred.
• Previous experience using information systems/applications in a healthcare or billing environment.

EDUCATION

• Required: High School Diploma or equivalent (GED or high school equivalency exam).

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Standard office hours: Monday–Friday, [9:00am – 5:00pm].
• Prolonged periods of sitting at a desk using a computer and telephone.
• Occasional extended hours may be required during high-volume maternity billing periods.
• Onsite role in Barberton, OH.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

ESSENTIAL JOB FUNCTIONS

• Assist member inquiries via phone and email with time sensitivity in mind.
• Respond to member inquiries within established service standards.
• Accurately document calls and updates in CHM systems.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• Demonstrate an understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor.
• Adhere to HIPAA compliance and confidentiality requirements at all times.

SKILLS & COMPETENCIES

• Soft skills: Empathy, patience, compassion, ability to de-escalate situations.
• Core strengths: Time management, attention to detail, adaptability, problem-solving, teamwork.
• Technical skills: Comfort with billing systems, CRM/EMR software, or call management systems.

EXPERIENCE REQUIREMENTS

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Medical Bill Examiner is responsible for conducting quality audits on medical bills submitted to CHM and assigning personal responsibility amounts. This role ensures compliance with CHM Guidelines while maintaining high standards of accuracy and quality assurance.

PRIMARY RESPONISIBILITIES

• Audit itemized bills for accuracy (e.g., patient name, benefit code, place of service, incurred date, total charges) 
• Review documentation to ensure services rendered and clinical complexity are accurate and complete 
• Confirm member eligibility and verify monthly contributions and required documentation 
• Identify duplicate bills and ineligible charges 
• Process applicable medical discounts 
• Escalate or de-escalate bills to appropriate departments for further review 
• Assign yearly personal responsibility based on membership level and incident qualifying amount 
• Identify opportunities to improve quality and productivity 
• Support implementation of policies and procedures aligned with CHM Guidelines 
• Maintain an error rate of 1% or less 
• Perform other duties as assigned.

CORE COMPETENCIES & SKILLS

• Attention to detail
• Analytical thinking 
• Communication and collaboration 
• Problem-solving

QUALIFICATIONS

• High school diploma or equivalent 
• Medical background preferred 
• Ability to maintain confidentiality and comply with HIPAA 
• Strong analytical and research skills with high attention to accuracy 
• Excellent written and verbal communication skills 
• Strong organizational and multitasking abilities 
• Detail-oriented and process-driven 
• Proficiency with PC systems and Microsoft Office (Outlook, Word, Excel, Access)

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Medical Review Support Representative supports the Medical Review team by serving as a key communication and coordination resource for member inquiries and internal requests related to medical review and eligibility processes. This role exists to ensure accurate documentation handling, timely follow-up, and clear communication—supporting efficient medical review operations while upholding Christian Healthcare Ministries’ mission, standards, and commitment to member care.

At the highest level, this role focuses on supporting medical review workflows, maintaining accuracy and compliance, and ensuring members and internal teams receive timely, clear, and professional assistance.

PRIMARY RESPONSIBILITIES

• Support Medical Review operations by assisting with member and internal inquiries related to medical review and eligibility processes.
• Review incoming correspondence and documentation to ensure completeness and accuracy before routing to appropriate Medical Review teams.
• Coordinate communication between members, Medical Review staff, and supervisors to support timely resolution of requests.
• Accurately document all interactions, correspondence, and actions taken within CHM systems in accordance with established guidelines.
• Maintain consistent messaging aligned with Medical Review policies, procedures, and eligibility guidelines.
• Assist with administrative and process-related tasks that support Medical Review efficiency and workflow continuity.
• Uphold confidentiality, HIPAA compliance, and CHM standards in all interactions and documentation.

CORE COMPETENCIES & SKILLS

• Clear written and verbal communication – Ability to convey information accurately and professionally.
• Attention to detail – Ensures documentation accuracy and compliance with medical review requirements.
• Time management and organization – Effectively prioritizes tasks in a deadline-driven environment.
• Process coordination – Supports workflows by routing information and following established procedures.
• Documentation and system navigation – Accurately records information within internal systems.
• Collaboration – Works effectively with internal teams to support shared goals.

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• High school diploma or equivalent required.
• Associate or Bachelor’s degree a plus, but not required if equivalent experience is demonstrated.

Experience

• 1+ years of experience in an administrative support, member services, customer service, or healthcare-related role preferred.
• Experience handling documentation, records, or case-related information strongly preferred.
• Prior experience in a healthcare, insurance, or medical review environment is a plus but not required.

Certifications

• No certifications required at time of hire.
• HIPAA or healthcare compliance training preferred; training can be provided post-hire if needed.

Workplace Type: Onsite – hybrid potential (local candidates only)
Employment Type: FT (40hrs/wk.)
Job Location: Barberton, OH

JOB SUMMARY

The Medicare Authorization Support Representative supports the accuracy and efficiency of bill processing for senior members by reviewing, validating, and authorizing medical bills in alignment with CHM guidelines and Senior Share processes. This role ensures timely, compliant, and member-centered service while contributing to the overall effectiveness of the Member Care and Bill Processing team. The position plays a key role in upholding data integrity, supporting member inquiries, and advancing CHM’s mission through compassionate and detail-oriented work.

PRIMARY RESPONSIBILITIES

Medicare Bill Review & Authorization

• Reviews and validates Medicare Summary Notices (MSNs), Explanations of Benefits (EOBs) and general medical billing for accuracy and completeness
• Authorizes medical bills in accordance with CHM guidelines and established standard operating procedures

Member & Internal Support

• Serves as a primary communication resource by responding to member inquiries via phone and email regarding authorization status, eligibility, and program-related questions in accordance with CHM Guidelines
• Serves as a point of contact for staff inquiries via phone and email, providing timely and accurate information
• Provide clear, compassionate member support by helping members understand sharing status, next steps, and program terms at an appropriate level of detail
• Apply guideline knowledge to communication by determining appropriate next steps and delivering accurate, consistent guidance to members and internal staff
• Escalates complex or unresolved issues to the appropriate leadership level

Data Accuracy & Documentation

• Ensures accuracy and integrity of data entered and maintained within systems
• Maintains organized and complete documentation to support compliance and audit readiness

Operational Execution & Productivity

• Manages daily workload to meet productivity and quality standards
• Responds to correspondence and completes assigned tasks within established timelines
• Collaborate with Team Lead & Team Lead Assistant to improve scripts, templates, and educational resources that support consistent messaging

Team Collaboration & Continuous Improvement

• Collaborates with team members and leadership to support departmental goals
• Identifies and communicates process improvement opportunities to enhance efficiency and accuracy

CORE COMPENTENCIES & SKILLS

• Attention to Detail & Accuracy
• Communication (Written & Verbal)
• Organizational & Time Management
• Problem Solving & Initiative
• Customer Service Orientation
• Confidentiality & Accountability
• Ability to model CHM’s Core Values and Mission Statement in all interactions

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• 1-2 years of administrative, healthcare, insurance, or billing-related experience preferred
• Proficiency in Microsoft Office (Excel, Work, Outlook)
• Experience reviewing medical billing documents (MSNs/EOBs) or similar documentation preferred

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
• Examine medical bill information to ensure accuracy and completeness.
• Verify account balances and research financial assistance programs.
• Review expedites, overpayments, and estimates.
• Review member concerns and provide escalation to management when necessary.
• Follow up on providers’ proposals and maintain members well-informed throughout the process.
• Upholds the mission, vision, values, and customer service standards of CHM.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs and Adobe software
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of the healthcare field is preferred.
• Experience in medical billing is a plus.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills
• Compensation commensurate with experience
• Perform other job duties as assigned by management.

Education

• Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

• Prolonged periods of sitting at a desk.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Communications Specialist supports the functions of the Member Communications department by researching, writing, proofreading, and editing content for member communications that is delivered through a variety of channels.

Key Responsibilities

• Prepares content within brand and editorial standards for review by the Member Communications Senior Editor and relevant departments.
• Assists in determining the voice, tone and topics for member communications through data and collaboration with other relevant teams.
• Tailors content to member audience segments when appropriate.
• Brainstorms with team members and other departments to generate fresh ideas that contribute to member education, member engagement and member retention.
• Participates in recommending improvements to member communications tactics.
• Provides weekly project updates to Member Communications Senior Editor and Director of Member Communications.
• Engage with other departments to stay current on member communication needs.
• Develops content that aligns with leadership requests for member communications.
• Assists with auditing and updating recurring communications.
• Proactively monitors member comments, posts and reviews and develops responses when necessary.
• Assists in sourcing member testimonial content.
• Manages and responds to shared email inboxes.
• May serve as a Member Communications delegate for ministry-wide and cross-functional projects.
• May specialize in communication applications to deliver messaging, such as VoterVoice, BrightEdge, Survey Monkey or Quadient Inspire.
• Use artificial intelligence tools to help inform the clearest and most concise content.

Education & Experience

• Bachelor’s degree in English, writing or other relevant discipline or equivalent experience.
• 2+ years of writing or communications experience.
• Experience in healthcare, nonprofit, or faith-based organizations is preferred.
• Experience with Associated Press (AP) Style.

Skills & Competencies

• Strong writing and editing skills with a focus on clear and engaging content.
• Strong interpersonal communication skills.
• Ability to handle multiple assignments and deadlines.
• Ability to receive and incorporate content feedback.
• Ability to balance established guidelines and processes with creativity and responsiveness to leadership requests.
• Understanding graphic design, print and digital production processes.
• Adept at learning and using technology.
• Adaptable, results-oriented, and service-minded.
• Self-motivated and a team player.
• Seek guidance when necessary.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Member Contribution Specialist plays a vital role in supporting the ministry by accurately applying, auditing, and maintaining member contribution records. This position ensures timely and precise processing of member payments and donations while serving as a trusted point of contact for members and internal departments regarding billing and payment-related inquiries. Through accuracy, responsiveness, and collaboration, this role helps maintain financial integrity and positive member experiences.

PRIMARY RESPONSIBILITIES

• Accurately apply, post, and audit member monthly contributions, donations, overshare payments, and Personal Responsibility payments using multiple software platforms.
• Process payments through various methods, including credit card, ACH, and check transactions, in accordance with established billing procedures.
• Serve as a primary point of contact for members and internal CHM departments regarding billing, payment questions, and account-related concerns.
• Monitor payment activity to identify discrepancies, resolve issues, and escalate concerns to the Supervisor as appropriate.
• Maintain thorough knowledge of CHM billing and payment processes to ensure consistency, compliance, and accuracy.
• Communicate professionally and effectively with members, team members, leadership, and cross-functional departments via phone, email, and Teams.
• Meet daily productivity and accuracy standards while managing multiple tasks and priorities.
• Contribute to departmental projects, initiatives, and continuous improvement efforts by identifying opportunities for process enhancements.

CORE COMPETENCIES & SKILLS

• Payment processing and financial data accuracy
• Attention to detail and quality assurance
• Time management and task prioritization
• Problem-solving and issue resolution
• Professional written and verbal communication
• Proficiency with billing systems and office software
• Cross-functional collaboration and teamwork

REQUIRED QUALIFICATIONS

Education

• High school diploma or equivalent required

Experience

• Previous experience in billing, payments, accounts receivable, or a related administrative/financial role preferred
• Equivalent experience demonstrating accuracy, accountability, and customer service may be considered in lieu of direct billing experience
• Technical & Job-Specific Skills
• Ability to learn and navigate billing and payment systems effectively
• Basic proficiency in Microsoft Excel or willingness to learn
• Proficiency or ability to quickly learn 10-key data entry
• Comfort using standard office equipment and PC-based systems

Certifications

• None required

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Data Analyst I is an integral part of a new and rapidly growing analytics function within the Member Services department. This role supports the organization’s transition toward more advanced, data-driven decision-making by providing accurate reporting, clear analysis, and exceptional service to stakeholders.

The ideal candidate is highly analytical, detail-oriented, and customer-focused, with the ability to present technical insights in a way that is easy for different teams to understand and apply. This individual will work extensively in the Calabrio Analytics ecosystem as the primary reporting source, while also collaborating across multiple departments and data systems to ensure reliable and comprehensive performance reporting.

KEY RESPONSIBILITIES

Calabrio Analytics & Reporting (Primary System)

• Build, maintain, and enhance reports, dashboards, and visualizations within Calabrio Analytics.
• Conduct ad-hoc analysis requests for Member Services leadership and operational teams.
• Support the future expansion of [Calabrio] analytics services across the broader organization.

Ticketing System Operations

• Manage analytics-related requests through the Fresh Service ticketing system.
• Prioritize, document, and complete incoming work with clarity and outstanding customer service.

Routine and Recurring Reporting

• Oversee daily, weekly, monthly, quarterly, and annual reporting workflows for Member Services, pulling data from multiple systems including: Calabrio (quality management, analytics), ChargeBee (financial/subscription data), Five9 (contact center performance), GiftManager / enterprise SQL database (member records), [and other various reporting tools the organization implements overtime.]
• Perform hands-on data extraction, validation, and preparation activities before delivering insights.
• Partner cross-functionally with internal teams to obtain any additional data or context needed.

Five9 Contact Center Reporting

• Create and optimize Five9 performance reports: Service levels (SLAs), Abandonment rate, Average handle time (AHT), Queue performance, Volume analysis, etc.
• Collaborate with contact center leadership [and team] to interpret results and ensure metric accuracy.

Incentives Program Support

• Provide oversight and reporting support for the Member Services incentives program.
• Conduct routine QA procedures, coordinate with stakeholders, and run automated reporting processes (primarily supported by Python-based tools).

Customer Service & Stakeholder Engagement

• Deliver an exceptional customer service experience through clear communication, timely updates, and a collaborative mindset.
• Present findings, trends, and recommendations to staff and leadership at various levels.
• Translate technical data concepts into easy-to-understand insights for a non-technical environment.

REQUIRED QUALIFICATIONS

• Intermediate to advanced Excel proficiency (lookup functions, pivot tables, formulas, data cleaning, etc.).
• Experience building dashboards or reports in a modern BI or visualization tool (Power BI, Tableau, Looker, etc.).
• Strong analytical, problem-solving, and data validation skills.
• Demonstrated ability to communicate insights clearly – verbally, in writing, and through visual storytelling.
• Strong customer service mindset; experience in a customer service or member services environment preferred.
• Ability to manage multiple data sources and adapt to a dynamically evolving analytics ecosystem.
• High attention to detail and the ability to meet deadlines in a fast-growing environment.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in a related field OR 3-5 years of experience in a data or analytical role.
• Experience with Calabrio Analytics reporting or data visualization.
• Experience using the Fresh Service ticketing system.
• Familiarity with Five9 contact center reporting.
• Exposure to Python or SQL Server (basic querying or scripting helpful but not required).
• Experience in a faith-based or non-profit organization.

CHARACTERISTICS OF A STRONG CANDIDATE

• Data-driven mindset with a service-focused approach.
• Comfortable working in a newly established analytics environment with evolving tools and processes.
• Excited to build, iterate, and improve on the department’s reporting foundations.
• Confident presenting information to diverse audiences and tailoring explanations for non-technical stakeholders.

Workplace Type: Onsite
Employment Type: FT/Exempt
Job Location: Barberton, OH

JOB SUMMARY

The Membership Growth and Referral Lead drives member acquisition and enrollment growth for CHM by leading the Refer-a-Friend program and supporting the membership enrollment, group sales, and conference sales teams. Blending strategic leadership with hands-on management, this role refines strategies, streamlines processes, and uses data to improve results and ensure efficient onboarding of new members.

PRIMARY RESPONSIBILITIES

• Partner with the Director of Growth Enrollment and marketing management to develop, implement, and optimize strategies and daily operations for membership enrollment, group sales, conferences, and the Refer-a-Friend program in support of CHM’s ministry-driven mission and expansion goals.
• Work with senior leadership to set growth targets, key performance indicators (KPIs), and strategic objectives, and adjust strategies based on market trends, performance data, and CHM’s broader Ministry goals.
• Lead, mentor, and develop the Refer-a-Friend Coordinator, Member Enrollment Team, Group Sales Team, and Conference Sales Team, fostering a culture of collaboration, excellence, and accountability rooted in CHM’s values.
• Set clear performance expectations, provide regular feedback and evaluations, and offer hands-on coaching in closing enrollments, driving referral growth, and achieving group acquisition targets.
• Design and optimize the Refer-a-Friend program to boost member acquisition, growth, and retention, ensuring guidelines, incentives, and tracking systems are clear and easy to use for members.
• Monitor and analyze performance metrics for enrollment, group sales, conferences, and referral campaigns, adjusting tactics and identifying opportunities for improvement.
• Collaborate with marketing management to create referral promotional materials and mission-aligned campaign copy, including emails, newsletters, landing pages, blog posts, and social media.
• Partner with the call center team to refine inbound and outbound call scripts and develop training materials that improve conversion rates for referrals, enrollments, and group acquisition.
• Support group membership acquisition by identifying and securing large organizations, churches, and businesses, and tailoring outreach messaging for potential partners.
• Represent CHM at industry conferences and events, building relationships with large groups and promoting CHM’s ministry-driven healthcare cost solution.
• Assist in developing and managing the department budget, allocating resources to achieve growth objectives.
• Present regular reports to senior leadership on referral program results, growth opportunities, financial performance, and resource allocation.

CORE COMPETENCIES

• Expertise in referral program development, with the ability to lead, optimize, and scale referral campaigns.
• Data-driven mindset with a focus on analyzing performance metrics and identifying areas for improvement.
• Strong copywriting and communication skills with experience creating persuasive content for multiple platforms.
• Proficiency in CRM software and analytics tools for tracking membership growth and referral outcomes.
• Exceptional leadership, interpersonal, and team management skills, with a ministry-focused approach to professional development.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business, Marketing, or a related field (master’s degree preferred).
• 7-10 years of experience in leadership roles focused on enrollment, membership growth, and referral program management, preferably in healthcare, non-profit, or faith-based sectors.
• Proven track record of achieving and exceeding growth targets, with strong competencies in closing enrollments and expanding member bases.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Project Manager is responsible for leading projects from initiation through completion by planning, coordinating, and executing work that supports CHM’s strategic priorities. This role ensures projects are delivered on time, within scope and budget, while fostering collaboration across departments and maintaining effective communication with stakeholders. The Project Manager drives accountability, manages project risks, and promotes continuous improvement through standardized project management practices.

PRIMARY RESPONSIBILITIES

• Lead the planning, execution, monitoring, and successful completion of assigned projects while ensuring alignment with organizational goals and priorities.
• Develop and maintain project plans, timelines, budgets, resource plans, and project documentation to support successful project delivery.
• Coordinate cross-functional project teams by assigning responsibilities, facilitating collaboration, and tracking progress toward key milestones.
• Monitor project performance by identifying risks, resolving issues, managing scope changes, and implementing corrective actions when necessary.
• Communicate project status, milestones, risks, and outcomes to project sponsors, leadership, and key stakeholders through regular updates and reporting.
• Manage project budgets by tracking expenditures, monitoring financial performance, and supporting cost control efforts.
• Ensure compliance with established project governance standards, policies, and approval processes.
• Facilitate organizational change associated with projects by supporting communication, stakeholder engagement, and adoption of new processes or initiatives.
• Evaluate completed projects by documenting outcomes, lessons learned, and opportunities to improve future project execution.

CORE COMPETENCIES

• Project Planning and Execution
• Communication and Stakeholder Management
• Organizational and Time Management
• Problem Solving and Decision Making
• Collaboration and Team Leadership
• Risk Management
• Adaptability and Continuous Improvement

QUALIFICATIONS

Education

• Bachelor’s degree in Business, Project Management, Information Systems, Finance, or a related field, or an equivalent combination of education and relevant experience.

Experience

• Minimum of five (5) years of progressively responsible project management experience.
• Experience leading cross-functional projects involving multiple stakeholders.
• Experience developing project plans, managing budgets, schedules, and project documentation.
• Experience identifying project risks and implementing mitigation strategies.

Technical Knowledge

• Working knowledge of project management principles, methodologies, and best practices.
• Proficiency with project management software and Microsoft Office applications.

Preferred Qualifications

• Project Management Professional (PMP) certification preferred.
• Certified Associate in Project Management (CAPM) certification preferred.
• Experience supporting organizational change management initiatives.
• Experience within healthcare, insurance, or nonprofit organizations is a plus.

Workplace Type: Onsite/Hybrid
Employment Type: FT/Non-exempt
Job Location: Barberton, OH

JOB SUMMARY

The Quality Control Specialist is responsible for evaluating and ensuring the quality, accuracy, and effectiveness of member interactions across phone and email channels. This role monitors recorded calls and written communications, assesses performance against established Member Experience Standards and CHM guidelines, and identifies opportunities for improvement.

By delivering consistent, data-driven feedback and insights, this position supports team development, enhances service delivery, and contributes to improved member experience and operational performance in alignment with CHM’s mission, values, and commitment to stewardship.

PRIMARY RESPONSIBILITIES

• Conduct quality assurance evaluations of inbound and outbound calls, emails, and other member communications using Calabrio QM/Call Recording (experience preferred), in alignment with established Member Experience Standards.
• Apply standardized scoring methodologies to assess performance, consistency, and compliance with internal policies and regulatory requirements.
• Document evaluation results and maintain accurate, detailed, and confidential quality assurance records.
• Provide timely, constructive, and actionable feedback to support employee development, improve performance, and enhance service quality.
• Analyze quality data to identify trends, performance gaps, and training opportunities.
• Collaborate with leadership, training, and operations teams to support coaching initiatives and continuous improvement efforts.
• Participate in collaboration sessions to ensure consistency and alignment in evaluation practices.
• Monitor adherence to compliance standards, including HIPAA and CHM data privacy policies.
• Assist in the development and refinement of quality standards, evaluation tools, and processes.
• Manage workload effectively to meet established productivity and turnaround time expectations.
• Model and uphold CHM’s mission, core values, and commitment to excellence in all responsibilities.

CORE COMPETENCIES

• Assesses interactions for accuracy, consistency, and compliance.
• Effectively communicates expectations, findings, and recommendations.
• Ensures adherence to CHM guidelines and regulatory standards, including HIPAA.
• Proficient in use of computers and word processing and spreadsheet software
• Works effectively across departments to support quality improvement.
• Excellent organizational abilities and time-management abilities
• Prioritizes tasks and meets deadlines in a fast-paced environment.
• Prepares other reports, projects and duties as may be assigned

REQUIRED QUALIFICATIONS

• Minimum of two (2) years of experience in a contact center, quality assurance, or customer service role.
• Knowledge of Five9 and Calabrio platforms preferred.
• Strong understanding of contact center performance metrics and Member Experience Standards.
• Excellent attention to detail with the ability to evaluate interactions for accuracy, tone, and compliance.
• Strong written and verbal communication skills, including the ability to deliver constructive feedback.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Knowledge of HIPAA regulations and data privacy standards.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Marketing Video Content Specialist is responsible for creating, editing, and optimizing high-impact video content that supports CHM’s marketing and advertising objectives. This role produces compelling video assets for social media, paid advertising campaigns, websites, email marketing, and other digital channels. The position combines strong technical editing skills with creative storytelling, motion graphics expertise, and data-informed decision-making to create content that drives audience engagement and marketing performance. This position reports to the Creative Supervisor and collaborates closely with marketing strategists, copywriters, designers, and other stakeholders.

PRIMARY RESPONSIBILITIES

• Produce, edit, and deliver high-quality video content for social media, paid media campaigns, websites, email marketing, and other marketing initiatives.
• Create engaging short-form and some long-form video content optimized for platform-specific requirements, including Facebook, Instagram, YouTube, LinkedIn, TikTok, and other channels.
• Develop and incorporate motion graphics, kinetic typography, animations, transitions, and visual effects that enhance storytelling and brand engagement.
• Work with data analyst to analyze video performance metrics, audience engagement data, and campaign results to optimize future creative assets and improve content effectiveness.
• Collaborate with marketing strategists, copywriters, designers, production team, and stakeholders to translate campaign objectives into compelling video content that supports measurable marketing goals.
• Manage the post-production process, including footage organization, editing, color correction, audio mixing, captioning, and final asset delivery.
• Utilize AI-powered creative and editing tools to improve production efficiency, enhance content quality, and support innovative content development.
• Ensure all video content aligns with CHM brand standards, messaging guidelines, and campaign objectives.
• Provide occasional videography support, including basic camera operation, interview setup, and on-location content capture as needed.
• Maintain and organize video files, templates, graphics, and digital assets to support efficient workflows and content reuse.
• Stay current on industry trends, video editing technologies, social media content trends, AI tools, and emerging creative techniques.

CORE COMPETENCIES & SKILLS

• Creative Storytelling
• Video Editing & Post-Production Excellence
• Motion Graphics & Animation
• Data-Informed Decision Making

• Attention to Detail
• Time Management & Project Prioritization
• Collaboration & Communication

REQUIRED QUALIFICATIONS

Education

• Bachelor’s degree in Video Production, Film, Digital Media, Marketing, Communications, Graphic Design, or related field; or equivalent combination of education and professional experience.

Experience

• 3+ years of professional video editing experience in marketing, advertising, agency, media, or corporate environments.
• Demonstrated experience creating content for social media platforms and paid advertising campaigns.
• Experience evaluating content performance metrics and applying insights to improve creative outcomes.
• Portfolio showcasing video editing, motion graphics, kinetic typography, and digital marketing content.

Technical Skills

• Advanced proficiency in Adobe Premiere Pro.
• Proficiency in Adobe After Effects with demonstrated motion graphics and kinetic text experience.
• Working knowledge of Adobe Creative Cloud applications, including Photoshop, Illustrator, and Audition.
• Experience utilizing AI-powered creative and video editing tools.
• Understanding of social media analytics, video performance metrics, and content optimization strategies.
• Basic videography and camera operation skills preferred.

Knowledge of color correction, audio editing, and post-production workflows.