Careers

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Compliance Coordinator is an entry-level role that supports the organization’s compliance program through administrative coordination, documentation, and audit preparation activities. This position is ideal for individuals beginning a career in compliance, risk, or information security. The role focuses on learning regulatory frameworks, maintaining organized records, and assisting team members in ensuring adherence to internal policies and industry standards.

PRIMARY RESPONSIBILITIES

• Assist in maintaining and organizing compliance documentation, including policies, procedures, and standards
• Support tracking of compliance activities related to frameworks such as PCI DSS, HITRUST, CIS Controls, and NIST
• Organize and maintain audit evidence repositories and documentation
• Assist with preparation for internal and external audits
• Track remediation tasks and follow up with responsible teams
• Support basic risk assessment documentation and data collection
• Coordinate with internal teams to gather compliance-related information
• Help monitor updates to regulations and internal policies
• Assist with compliance training coordination and communication
• Perform administrative tasks to support the compliance and security team

 CORE COMPETENCIES & SKILLS

• Organization and Documentation: Maintains accurate records, manages evidence repositories, and keeps compliance materials current and easy to access.
• Attention to Detail: Reviews information carefully to support accurate tracking, reporting, and audit readiness.
• Communication and Collaboration: Works effectively with internal teams to gather information, follow up on tasks, and share compliance-related updates clearly.
• Analytical Thinking: Identifies gaps, organizes findings, and supports basic risk and compliance assessments with a logical approach.
• Time Management: Prioritizes multiple assignments, deadlines, and follow-up activities in a structured manner.
• Regulatory and Framework Awareness: Demonstrates interest in learning and applying standards such as PCI DSS, HITRUST, CIS Controls, and NIST.
• Technical Proficiency: Uses Microsoft Office applications effectively and adapts to compliance, GRC, or document management tools.
• Process Discipline: Follows established procedures consistently and supports continuous improvement in compliance workflows.

 QUALIFICATIONS CONSIDERATIONS

 Education

• High School diploma or GED required
• Associate’s degree (or currently pursuing) in Business, Information Security, Compliance, or a related field, or equivalent experience preferred
• Internship, coursework, or exposure to compliance, auditing, or IT security preferred

Experience Equivalency

• Requires 0-2 years of related experience.

Certifications – N/A

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH (Hazelwood Building)

JOB SUMMARY

The Data Governance Coordinator I supports CHM’s Data Governance program through day-to-day operational activities including data catalog maintenance, business glossary development, and governance intake coordination. This entry-level role builds a foundational understanding of how data governance creates trust in CHM’s data assets and learns to work with data stewards across the organization. The ideal candidate is detail-oriented, organized, and eager to grow their data governance expertise in a mission-driven environment committed to responsible data management.

PRIMARY RESPONSIBILITIES

• Maintain and update CHM’s data catalog, ensuring accuracy of metadata, data asset descriptions, and ownership assignments.
• Support the development and upkeep of the business glossary and data dictionaries, ensuring terms are consistently defined and approved.
• Coordinate data governance intake requests, tracking items through the governance workflow and following up to ensure timely resolution.
• Assist with data quality monitoring — logging issues, tracking remediation status, and following up with data stewards to drive closure.
• Prepare routine governance reports and meeting materials for DG program reviews and stakeholder communications.
• Support stakeholder onboarding to governance tools and processes, helping data stewards understand their roles and responsibilities.
• Document governance procedures, decisions, and meeting notes to support program continuity and institutional knowledge.
• Collaborate with IT, database engineering, and business teams to support governance adoption and cross-functional data initiatives.
• Ensure governance activities align with CHM’s organizational privacy policies, HIPAA requirements, and data security standards.
• Contribute to continuous improvement of governance processes by documenting workflows and identifying opportunities for greater efficiency and consistency.

REQUIRED QUALIFICATIONS

• 0–2 years of experience in data governance, data management, business analysis, or a related field (internships and academic projects acceptable).
• Foundational understanding of data management concepts including data quality, metadata, data cataloging, and the role of governance in an organization.
• Familiarity with or interest in data governance frameworks such as DAMA-DMBOK; exposure to data catalog or governance tools (e.g. Collibra, Alation, Purview) is a plus.
• Strong organizational skills and attention to detail.
• Ability to collaborate effectively with technical and non-technical teams.
• Strong written and verbal communication skills.

DESIRED QUALIFICATIONS

• Bachelor’s degree in Information Management, Data Science, Computer Science, Business Administration, or a related field (or equivalent experience).
• Entry-level certifications are a plus, such as:
• Certified Information Management Professional (CIMP)
• DAMA CDMP (Foundations)

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Portage & Hazelwood Building)

JOB SUMMARY

The Food Service Manager exists to lead, develop, and elevate Christian Healthcare Ministries’ internal cafeteria program by providing healthy, appealing, and delicious meal options that support employee well-being, productivity, and community. This role is responsible for establishing high-quality lunch offerings at both the Portage and Hazelwood locations through a full-service salad bar, freshly prepared hot meals, and seasonal soups.

At the highest level, the Food Service Manager balances nutrition, employee satisfaction, operational efficiency, logistics, and cost-effectiveness while fostering a welcoming dining environment that boosts morale and reflects CHM’s commitment to excellence, stewardship, and care for its employees. This position also serves as a catalyst for program growth leading the transition from primarily pre-prepared offerings to a scratch-cooking, full-service cafeteria model through staff training, thoughtful menu planning, and operational leadership.

PRIMARY RESPONSIBILITIES

• Lead and manage cafeteria operations by overseeing daily food preparation, service execution, kitchen workflow, and staffing to ensure consistent quality, efficiency, and hospitality.
• Develop and implement menu strategy that delivers fresh, nutritious, and appealing meals, including a full-service salad bar, weekly hot lunches, and seasonal soups, aligned with employee needs and organizational goals.
• Train and develop food service staff by equipping Food Service Attendants with the skills needed for scratch cooking, food presentation, salad bar preparation, and safe food handling practices.
• Ensure food quality and consistency through standardized recipes, cycle menus, and preparation processes that promote efficiency and reliability.
• Manage food costs and inventory by forecasting demand, controlling waste, streamlining purchasing, and maintaining proper storage and inventory practices.
• Maintain food safety and regulatory compliance by upholding sanitation standards, conducting routine safety checks, and ensuring staff adherence to hygiene and hazard prevention protocols.
• Enhance employee experience and company culture by creating a welcoming cafeteria environment that promotes community, well-being, and morale.
• Support administrative and budget oversight by tracking food service expenses, schedules, and operational needs in collaboration with Facilities and HR.
• Promote sustainability and stewardship initiatives by reducing food waste, sourcing seasonal or local ingredients when feasible, and supporting environmentally responsible practices.
• Train and develop food service staff by teaching Food Service Attendants how to prepare menu items from scratch, maintain a full-service salad bar, and follow standardized recipes and preparation methods.
• Deliver high-quality food and presentation by ensuring meals are fresh, properly seasoned, visually appealing, and consistently prepared.
• Control food costs and minimize waste through strategic menu planning, demand forecasting, inventory management, and responsible portioning.
• Streamline purchasing and inventory processes by establishing structured menus, consistent ingredient lists, bulk purchasing practices, and reliable supplier relationships.
• Optimize food preparation and service flow by implementing cycle menus, standardized recipes, and efficient serving-line designs to improve speed of service and reduce congestion.
• Enhance employee productivity and focus by providing nutritious meal options that support sustained energy and overall well-being.
• Strengthen company culture and community by creating a welcoming dining environment that encourages connection and demonstrates CHM’s care for its employees.
• Promote sustainability and stewardship by reducing food waste, sourcing seasonal or local ingredients when feasible, and supporting environmentally responsible practices.

CORE COMPETENCIES & SKILLS

• Food service operations management
• Menu planning and culinary execution
• Staff training and development
• Inventory control and cost management
• Food safety and sanitation compliance
• Process improvement and operational efficiency
• Cross-functional communication and collaboration

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• High school diploma or equivalent required.
• Culinary, hospitality, or food service training a plus; equivalent professional experience will be considered in lieu of formal education.

Experience

• 3+ years of experience leading food service operations in a cafeteria, institutional kitchen, catering, or similar environment required.
• Demonstrated experience training staff and improving food quality, efficiency, or service delivery.

Certifications

• ServSafe Manager certification preferred.
• Must be obtained within a designated timeframe after hire if not currently held.
• Additional Requirements
• Ability to lift up to 50 pounds and stand for extended periods.
• Alignment with CHM’s mission, Statement of Beliefs, and commitment to serving others.

PREFERRED QUALIFICATIONS

• Experience leading operational or culinary program growth.
• Familiarity with vendor management, procurement, and sustainability practices.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

JOB SUMMARY

This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM’s commitment to excellence, compassion, and integrity.

ESSENTIAL JOB FUNCTIONS

• Compile, verify, and organize information according to priorities to prepare data for entry
• Check for duplicate records before processing
• Accurately enter medical billing information into the company’s software system
• Research and correct documents submitted with incomplete or inaccurate details
• Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills
• Review data for accuracy and completeness
• Uphold the values and culture of the organization
• Follow company policies, procedures, and guidelines
• Verify eligibility in accordance with established policies and definitions
• Identify and escalate concerns to leadership as appropriate
• Maintain daily productivity standards
• Demonstrate eagerness and initiative to learn and take on a variety of tasks
• Support the overall mission and culture of the organization
• Perform other duties as assigned by management

SKILLS & COMPETENCIES

• Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management.
• Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care.

EXPERIENCE REQUIREMENTS

• Required: High school diploma or passage of a high school equivalency exam
• Medical background preferred but not required.
• Capacity to maintain confidentiality.
• Ability to recognize, research and maintain accuracy.
• Excellent communication skills both written and verbal.
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)

Workplace Type: Onsite/Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Maternity Care Medical Bill Processor is a vital member of the Maternity Care team. This role ensures that all maternity-related medical bills are reviewed and processed with accuracy, compassion, and integrity. The specialist is responsible for auditing maternity bills, validating clinical documentation, and ensuring compliance with CHM guidelines and quality standards. By doing so, this role directly supports CHM’s mission of walking alongside expectant mothers and families during a pivotal season of life, ensuring their needs are met with excellence and stewardship.

ESSENTIAL JOB FUNCTIONS

• Review and audit maternity-related itemized bills for accuracy (i.e., patient name, benefit code, place of service, date of service, and total charges).
• Confirm member eligibility of coverage and verify membership monthly monetary contributions are current with required documentation.
• Collaborate with maternity care staff and other departments to obtain and validate clinical documentation, ensuring that maternity services and complexity are accurately represented.
• Identify duplicate bills, ineligible amounts, and maternity-related services outside CHM guidelines.
• Audit eligible discounts entered by Authorizers or Advocates for accuracy
• De-escalate or escalate maternity bills to appropriate departments when additional verification or correction is needed.
• Participate in the implementation of policies and procedures for maternity bill processing in alignment with CHM guidelines.
• Recommend improvements to workflows and systems that strengthen maternity care reimbursement processes.
• Provide feedback to leadership regarding trends, billing inconsistencies, or systemic issues specific to maternity care.
• Perform other job duties as assigned by management.

CORE COMPETENCIES & SKILLS

• High attention to detail and accuracy in reviewing medical bills.
• Strong communication skills (written and verbal) to engage with maternity care staff, members, and providers.
• Compassionate, empathetic approach in supporting expectant mothers and families.
• Ability to maintain confidentiality and strict adherence to HIPAA requirements.
• Problem-solving skills to identify billing errors or documentation gaps.
• Collaborative team player, able to work cross-departmentally in a ministry-focused environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access).
• Adaptability and responsiveness in a fast-paced maternity care setting.

EXPERIENCE REQUIREMENTS

• Medical background preferred, with prior experience in billing, auditing, or healthcare reimbursement.
• Familiarity with maternity and obstetric billing codes, services, or processes strongly preferred.
• Previous experience using information systems/applications in a healthcare or billing environment.

EDUCATION

• Required: High School Diploma or equivalent (GED or high school equivalency exam).

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Standard office hours: Monday–Friday, [9:00am – 5:00pm].
• Prolonged periods of sitting at a desk using a computer and telephone.
• Occasional extended hours may be required during high-volume maternity billing periods.
• Onsite role in Barberton, OH.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

ESSENTIAL JOB FUNCTIONS

• Assist member inquiries via phone and email with time sensitivity in mind.
• Respond to member inquiries within established service standards.
• Accurately document calls and updates in CHM systems.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• Demonstrate an understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor.
• Adhere to HIPAA compliance and confidentiality requirements at all times.

SKILLS & COMPETENCIES

• Soft skills: Empathy, patience, compassion, ability to de-escalate situations.
• Core strengths: Time management, attention to detail, adaptability, problem-solving, teamwork.
• Technical skills: Comfort with billing systems, CRM/EMR software, or call management systems.

EXPERIENCE REQUIREMENTS

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

Workplace Type: Onsite – hybrid potential (local candidates only)
Employment Type: FT (40hrs/wk.)
Job Location: Barberton, OH

JOB SUMMARY

The Medicare Authorization Support Representative supports the accuracy and efficiency of bill processing for senior members by reviewing, validating, and authorizing medical bills in alignment with CHM guidelines and Senior Share processes. This role ensures timely, compliant, and member-centered service while contributing to the overall effectiveness of the Member Care and Bill Processing team. The position plays a key role in upholding data integrity, supporting member inquiries, and advancing CHM’s mission through compassionate and detail-oriented work.

PRIMARY RESPONSIBILITIES

Medicare Bill Review & Authorization

• Reviews and validates Medicare Summary Notices (MSNs), Explanations of Benefits (EOBs) and general medical billing for accuracy and completeness
• Authorizes medical bills in accordance with CHM guidelines and established standard operating procedures

Member & Internal Support

• Serves as a primary communication resource by responding to member inquiries via phone and email regarding authorization status, eligibility, and program-related questions in accordance with CHM Guidelines
• Serves as a point of contact for staff inquiries via phone and email, providing timely and accurate information
• Provide clear, compassionate member support by helping members understand sharing status, next steps, and program terms at an appropriate level of detail
• Apply guideline knowledge to communication by determining appropriate next steps and delivering accurate, consistent guidance to members and internal staff
• Escalates complex or unresolved issues to the appropriate leadership level

Data Accuracy & Documentation

• Ensures accuracy and integrity of data entered and maintained within systems
• Maintains organized and complete documentation to support compliance and audit readiness

Operational Execution & Productivity

• Manages daily workload to meet productivity and quality standards
• Responds to correspondence and completes assigned tasks within established timelines
• Collaborate with Team Lead & Team Lead Assistant to improve scripts, templates, and educational resources that support consistent messaging

Team Collaboration & Continuous Improvement

• Collaborates with team members and leadership to support departmental goals
• Identifies and communicates process improvement opportunities to enhance efficiency and accuracy

CORE COMPENTENCIES & SKILLS

• Attention to Detail & Accuracy
• Communication (Written & Verbal)
• Organizational & Time Management
• Problem Solving & Initiative
• Customer Service Orientation
• Confidentiality & Accountability
• Ability to model CHM’s Core Values and Mission Statement in all interactions

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• 1-2 years of administrative, healthcare, insurance, or billing-related experience preferred
• Proficiency in Microsoft Office (Excel, Work, Outlook)
• Experience reviewing medical billing documents (MSNs/EOBs) or similar documentation preferred

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
• Examine medical bill information to ensure accuracy and completeness.
• Verify account balances and research financial assistance programs.
• Review expedites, overpayments, and estimates.
• Review member concerns and provide escalation to management when necessary.
• Follow up on providers’ proposals and maintain members well-informed throughout the process.
• Upholds the mission, vision, values, and customer service standards of CHM.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs and Adobe software
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of the healthcare field is preferred.
• Experience in medical billing is a plus.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills
• Compensation commensurate with experience
• Perform other job duties as assigned by management.

Education

• Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

• Prolonged periods of sitting at a desk.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Member Contribution Specialist plays a vital role in supporting the ministry by accurately applying, auditing, and maintaining member contribution records. This position ensures timely and precise processing of member payments and donations while serving as a trusted point of contact for members and internal departments regarding billing and payment-related inquiries. Through accuracy, responsiveness, and collaboration, this role helps maintain financial integrity and positive member experiences.

PRIMARY RESPONSIBILITIES

• Accurately apply, post, and audit member monthly contributions, donations, overshare payments, and Personal Responsibility payments using multiple software platforms.
• Process payments through various methods, including credit card, ACH, and check transactions, in accordance with established billing procedures.
• Serve as a primary point of contact for members and internal CHM departments regarding billing, payment questions, and account-related concerns.
• Monitor payment activity to identify discrepancies, resolve issues, and escalate concerns to the Supervisor as appropriate.
• Maintain thorough knowledge of CHM billing and payment processes to ensure consistency, compliance, and accuracy.
• Communicate professionally and effectively with members, team members, leadership, and cross-functional departments via phone, email, and Teams.
• Meet daily productivity and accuracy standards while managing multiple tasks and priorities.
• Contribute to departmental projects, initiatives, and continuous improvement efforts by identifying opportunities for process enhancements.

CORE COMPETENCIES & SKILLS

• Payment processing and financial data accuracy
• Attention to detail and quality assurance
• Time management and task prioritization
• Problem-solving and issue resolution
• Professional written and verbal communication
• Proficiency with billing systems and office software
• Cross-functional collaboration and teamwork

REQUIRED QUALIFICATIONS

Education

• High school diploma or equivalent required

Experience

• Previous experience in billing, payments, accounts receivable, or a related administrative/financial role preferred
• Equivalent experience demonstrating accuracy, accountability, and customer service may be considered in lieu of direct billing experience
• Technical & Job-Specific Skills
• Ability to learn and navigate billing and payment systems effectively
• Basic proficiency in Microsoft Excel or willingness to learn
• Proficiency or ability to quickly learn 10-key data entry
• Comfort using standard office equipment and PC-based systems

Certifications

• None required

Workplace Type: Onsite
Employment Type: FT
Job Location: Circleville, OH

JOB SUMMARY

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other’s medical bills.

The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM’s core values and commitment to service excellence.

ESSENTIAL JOB FUNCTIONS

• Meet sales targets, goals, and performance expectations.
• Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process.
• Establish referrals, build relationships, and develop contacts with potential prospects.
• Respond promptly and professionally to prospective member calls and inquiries.
• Ensure delivery of high-quality, Christ-centered service.
• Address member questions, concerns, and provide thoughtful recommendations.
• Assist in retaining memberships when appropriate.
• Respond to emails, calls, and voicemail promptly.
• Clearly explain CHM guidelines, programs, and options to members.
• Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader.
• Maintain professionalism, empathy, and a positive attitude.
• Demonstrate strong communication skills in both phone and written correspondence.
• Uphold CHM’s Core Values and Mission Statement in all interactions.
• Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience.
• Gain a deep understanding of the Member Enrollment Team’s structure and objectives.
• Input, track, and manage prospects using HubSpot and internal CHM systems.
• Develop ongoing relationships with prospects through consistent and intentional follow-up.

OTHER FUNCTIONS

• Demonstrate Christian values and adhere to ethical and legal business practices.
• Support CHM initiatives and departmental goals as assigned.

EDUCATION, EXPERIENCE & SKILLS REQUIRED

• Prior experience in online or phone-based sales (preferred).
• College education or equivalent work experience (preferred).
• Strong verbal and written communication skills, including professional phone and email etiquette.
• Proficiency in CHM guidelines, programs, and policies (training provided).
• Competence with Microsoft Office Suite and CRM tools such as HubSpot.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Self-motivated, collaborative, and committed to teamwork.
• Strong problem-solving and conflict resolution skills.
• Willingness to ask questions, seek guidance, and support team initiatives.

TRAINING & DEVELOPMENT

New representatives will complete a structured training program designed to build a strong understanding of CHM’s membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided.

WORKING CONDITIONS

• Must adhere to organizational policies and procedures as outlined in the employee handbook.
• Occasional travel may be required for ministry or business purposes.
• Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs.
• Requires extended periods of sitting, working on a computer, and communicating by phone or email.
• Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively.

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other’s medical bills.

The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM’s core values and commitment to service excellence.

ESSENTIAL JOB FUNCTIONS

• Meet sales targets, goals, and performance expectations.
• Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process.
• Establish referrals, build relationships, and develop contacts with potential prospects.
• Respond promptly and professionally to prospective member calls and inquiries.
• Ensure delivery of high-quality, Christ-centered service.
• Address member questions, concerns, and provide thoughtful recommendations.
• Assist in retaining memberships when appropriate.
• Respond to emails, calls, and voicemail promptly.
• Clearly explain CHM guidelines, programs, and options to members.
• Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader.
• Maintain professionalism, empathy, and a positive attitude.
• Demonstrate strong communication skills in both phone and written correspondence.
• Uphold CHM’s Core Values and Mission Statement in all interactions.
• Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience.
• Gain a deep understanding of the Member Enrollment Team’s structure and objectives.
• Input, track, and manage prospects using HubSpot and internal CHM systems.
• Develop ongoing relationships with prospects through consistent and intentional follow-up.

OTHER FUNCTIONS

• Demonstrate Christian values and adhere to ethical and legal business practices.
• Support CHM initiatives and departmental goals as assigned.

EDUCATION, EXPERIENCE & SKILLS REQUIRED

• Prior experience in online or phone-based sales (preferred).
• College education or equivalent work experience (preferred).
• Strong verbal and written communication skills, including professional phone and email etiquette.
• Proficiency in CHM guidelines, programs, and policies (training provided).
• Competence with Microsoft Office Suite and CRM tools such as HubSpot.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Self-motivated, collaborative, and committed to teamwork.
• Strong problem-solving and conflict resolution skills.
• Willingness to ask questions, seek guidance, and support team initiatives.

TRAINING & DEVELOPMENT

New representatives will complete a structured training program designed to build a strong understanding of CHM’s membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided.

WORKING CONDITIONS

• Must adhere to organizational policies and procedures as outlined in the employee handbook.
• Occasional travel may be required for ministry or business purposes.
• Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs.
• Requires extended periods of sitting, working on a computer, and communicating by phone or email.
• Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.

ESSENTIAL JOB FUNCTIONS

• Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
• Verify and update member information accurately in CHM’s systems.
• Log and track all interactions in the member management system (Gift Manager or CRM).
• Follow standard operating procedures (SOPs) when handling common inquiries.
• Provide accurate information about CHM guidelines, membership, billing, and processes.
• Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
• Review and assess member concerns, escalating to management when necessary.
• Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
• Meet established performance standards (e.g., call volume, response time, member satisfaction).
• Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
• Protect member confidentiality and comply with HIPAA and organizational privacy standards.
• Thrive in a collaborative team environment and contribute positively to overall team goals.
• Uphold the mission, vision, values, and service standards of CHM in every interaction.
• Maintain a professional demeanor at all times.
• Perform other job duties as assigned by management.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

• Required: High School Diploma or equivalent.
• Preferred: Some college coursework in business, communications, or related field; or 1–2 years of customer service experience.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
• Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
• Strong verbal and written communication skills, with active listening ability.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage workload, multi-task, and adapt to changing priorities.
• Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.

CORE COMPETENCIES

• Interpersonal Communication
• Servant Leadership Mindset
• Teamwork & Collaboration
• Conflict Resolution
• Detail Orientation & Accuracy
• Adaptability & Flexibility

PERFORMANCE EXPECTATIONS

• Maintain accuracy and efficiency in all member records updates.
• Meet or exceed department standards for call and email response times.
• Consistently achieve high member satisfaction scores.
• Demonstrate reliability, accountability, and professionalism in all duties.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Standard schedule: Monday–Friday, 9:00 AM–5:00 PM (with flexibility for ministry needs).
• Office-based environment with regular phone and computer use.
• Ability to sit at a desk and use a computer/phone for extended periods.
• Manual dexterity for typing and handling office equipment.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Network Systems Administrator is responsible for the management, maintenance, and optimization of the organization’s IT infrastructure, including networks, servers, and related systems. This role ensures reliable connectivity, security, and performance while supporting operational goals and ongoing IT projects.

Responsibilities

• Network Management: Administer, configure, and maintain network systems, including routers, switches, firewalls, VPNs, and wireless infrastructure to ensure secure and optimal performance.
• Systems Administration: Manage servers (Windows/Linux), storage solutions, and cloud-based platforms, ensuring uptime, availability, and system health.
• Monitoring & Troubleshooting: Proactively monitor network and system performance, identify issues, and resolve outages or performance bottlenecks.
• Security Compliance: Implement and maintain network security policies, perform vulnerability assessments, and manage updates/patches to ensure compliance with organizational and industry standards.
• Backup & Recovery: Design, execute, and maintain data backup, recovery, and disaster recovery strategies.
• Project Implementation: Assist in planning and executing IT infrastructure upgrades, expansions, and migrations (e.g., wireless deployments, hardware refreshes, virtualization projects).
• Documentation & Reporting: Maintain detailed system documentation, network diagrams, and standard operating procedures (SOPs). Provide regular reports on system and network performance.
• User Support: Provide technical support to end-users, troubleshoot network/system issues, and ensure smooth IT operations across departments.

Knowledge & Experience Required

• 3–5 years of experience in network/system administration, including hands-on experience with network devices, virtualization, cloud platforms, and security tools.

Skills

• Proficiency in managing Cisco, Sophos, Dell, PaloAlto, Arista, Juniper or similar network hardware.
• Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
• Strong understanding of network protocols, firewalls, and security best practices.
• Excellent problem-solving, communication, and project management skills.

Preferred Skills

• Familiarity with monitoring tools (e.g., PRTG, Auvik, Solarwinds).
• Experience with scripting (PowerShell, Python) for automation.
• Knowledge of IT governance frameworks (ITIL) and disaster recovery planning.

Education & Certifications Desired

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications: Relevant certifications such as CCNA, Network+, MCSE, or Azure Administrator preferred.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivate Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimize Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Project Manager is responsible for leading projects from initiation through completion by planning, coordinating, and executing work that supports CHM’s strategic priorities. This role ensures projects are delivered on time, within scope and budget, while fostering collaboration across departments and maintaining effective communication with stakeholders. The Project Manager drives accountability, manages project risks, and promotes continuous improvement through standardized project management practices.

PRIMARY RESPONSIBILITIES

• Lead the planning, execution, monitoring, and successful completion of assigned projects while ensuring alignment with organizational goals and priorities.
• Develop and maintain project plans, timelines, budgets, resource plans, and project documentation to support successful project delivery.
• Coordinate cross-functional project teams by assigning responsibilities, facilitating collaboration, and tracking progress toward key milestones.
• Monitor project performance by identifying risks, resolving issues, managing scope changes, and implementing corrective actions when necessary.
• Communicate project status, milestones, risks, and outcomes to project sponsors, leadership, and key stakeholders through regular updates and reporting.
• Manage project budgets by tracking expenditures, monitoring financial performance, and supporting cost control efforts.
• Ensure compliance with established project governance standards, policies, and approval processes.
• Facilitate organizational change associated with projects by supporting communication, stakeholder engagement, and adoption of new processes or initiatives.
• Evaluate completed projects by documenting outcomes, lessons learned, and opportunities to improve future project execution.

CORE COMPETENCIES

• Project Planning and Execution
• Communication and Stakeholder Management
• Organizational and Time Management
• Problem Solving and Decision Making
• Collaboration and Team Leadership
• Risk Management
• Adaptability and Continuous Improvement

QUALIFICATIONS

Education

• Bachelor’s degree in Business, Project Management, Information Systems, Finance, or a related field, or an equivalent combination of education and relevant experience.

Experience

• Minimum of five (5) years of progressively responsible project management experience.
• Experience leading cross-functional projects involving multiple stakeholders.
• Experience developing project plans, managing budgets, schedules, and project documentation.
• Experience identifying project risks and implementing mitigation strategies.

Technical Knowledge

• Working knowledge of project management principles, methodologies, and best practices.
• Proficiency with project management software and Microsoft Office applications.

Preferred Qualifications

• Project Management Professional (PMP) certification preferred.
• Certified Associate in Project Management (CAPM) certification preferred.
• Experience supporting organizational change management initiatives.
• Experience within healthcare, insurance, or nonprofit organizations is a plus.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk Support I role is primarily focused on helping end users with computer issues.  The role is also responsible for deploying and managing computers, printers, phones, and other accessories.  The Service Desk I role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. 

Duties and Responsibilities

Reporting to the IT Manager, the duties and responsibilities of the Service Desk I role include:

• End user support for onsite and remote computers, mobile devices.
• End user support for phone system and fax system.
• Deploy and manage computers.
• Install and configure workstation applications and accessories.
• Assist with computer moves.
• Assist with management of printers.
• Create and improve department documentation (SOPs and Standards).
• Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
• Help with vendor management activities for software and service providers.
• Work with other departments and teams as needed to achieve the goals of the organization.
• Be professional with users, leaders, and vendors.  Treat them with kindness and respect.

Desired Skills & Experience

Minimum Requirements

• High School diploma.
• 1-3+ years of professional work experience in technology or another service-related field.
• Be able to lift and carry typical computer, monitor and printer devices.

Core Competency Requirements

• Solid understanding of the Windows Operating System for workstations and laptops.
• Solid understanding of Microsoft Office.
• Solid understanding of mobile devices and configuration.

Preferred Competency Requirements

• Experience deploying and supporting Mac computers.
• Experience supporting a phone system.

Pay

• Commensurate with qualifications.

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The SharePoint Developer supports CHM by designing and delivering scalable SharePoint and Microsoft 365 solutions that enhance collaboration, streamline business processes, and improve user experience. This role exists to translate business needs into efficient, user-friendly applications while ensuring alignment with organizational standards and technology strategy.

PRIMARY RESPONSIBILITIES

• Design and develop SharePoint and Microsoft 365 solutions using SPFx and Power Platform tools.
• Translate business requirements into technical solutions through collaboration with stakeholders.
• Customize SharePoint sites, workflows, and applications to support operational efficiency.
• Develop and maintain integrations using .NET, JavaScript, React, and SharePoint APIs.
• Implement automation solutions to improve workflow efficiency and reduce manual processes.
• Troubleshoot and resolve issues, ensuring system performance, reliability, and scalability.
• Maintain and enhance existing SharePoint applications and solutions.

CORE COMPETENCIES & SKILLS

• SharePoint and Microsoft 365 development
• Application development and system integration
• Problem-solving and analytical thinking
• Communication and stakeholder collaboration
• Attention to detail and quality assurance
• Time management and accountability

REQUIRED QUALIFICATIONS & CONSIDERATIONS

• 3–5 years of experience in SharePoint or Microsoft 365 development or equivalent hands-on experience.
• Proficiency in SPFx, Power Apps, Power Automate, JavaScript/TypeScript, and React.
• Experience with C#/.NET and SharePoint Online environments.
• Ability to troubleshoot technical issues and deliver scalable solutions.
• Experience working collaboratively in cross-functional teams.

Preferred:

• Microsoft certifications related to SharePoint or Power Platform.
• Familiarity with Agile development practices.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Strategic Partnerships Specialist supports Christian Healthcare Ministries’ marketing efforts by managing and optimizing CHM’s sponsorship and partnership opportunities. This role serves as the primary point of contact for external sponsorship inquiries and works to ensure each partnership aligns with CHM’s mission, brand, and strategic marketing goals.

The specialist evaluates sponsorship opportunities, negotiates agreements, coordinates deliverables, and tracks performance to maximize the value and impact of CHM’s sponsorship investments. This role collaborates closely with internal departments and external partners to ensure timely execution of sponsorship commitments and consistent brand representation.

PRIMARY RESPONSIBILITIES

Sponsorship Strategy & Management

• Serve as the primary point of contact for all incoming sponsorship and partnership opportunities.
• Evaluate sponsorship requests and recommend opportunities that align with CHM’s mission, marketing strategy, and organizational goals.
• Negotiate sponsorship agreements and customize partnership packages to maximize organizational value.
• Participate in the CHM Sponsorship Committee and provide regular updates, recommendations, and status reports.

Partnership Coordination

• Manage relationships with sponsors, vendors, and external partners through professional communication and coordination.
• Ensure all contractual sponsorship obligations are fulfilled by both CHM and partner organizations.
• Oversee the execution of sponsorship deliverables including advertising placements, digital promotions, and event participation.

Marketing Integration

• Collaborate with the marketing team to ensure sponsorships are integrated across appropriate marketing channels including print, digital, and event-based platforms.
• Coordinate with internal teams to develop and submit promotional materials such as advertisements, videos, and digital content.
• Ensure brand consistency and quality control across all sponsorship materials.

Tracking & Reporting

• Implement tracking methods to evaluate the effectiveness and return on investment of sponsorship initiatives.

• Work with the marketing team to identify potential lead generation opportunities resulting from sponsorship engagements.
• Maintain accurate records of sponsorship agreements, timelines, and deliverables.

Administrative & Operational Support

• Maintain organized documentation and records of sponsorship agreements and partnership details.
• Process sponsorship contracts and purchase requisitions accurately and in a timely manner.
• Manage inventory of promotional materials and ensure availability for sponsorship events and initiatives.
• Maintain and update sponsorship calendars to ensure deadlines and commitments are met.

CORE COMPENTENCIES & SKILLS

• Strong negotiation skills with the ability to secure mutually beneficial partnerships.
• Excellent organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills with professional external communication abilities.
• High level of attention to detail and accuracy.
• Ability to collaborate effectively across teams and departments.
• Proficiency in Microsoft Office and Windows-based systems.
• Self-motivated with the ability to work independently while contributing to team objectives.

REQUIRED QUALIFICATIONS

Education

• Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

Experience

• 2–4 years of experience in marketing, sponsorship management, partnerships, sales, or related roles.
• Experience working within a Christian organization or ministry is preferred.

REQUIRED QUALIFICATIONS

• Ability to travel for events as needed, including occasional evenings and weekends.
• Ability to lift and carry event materials up to 25 pounds.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Training & Development Facilitator is responsible for delivering engaging learning experiences that prepare employees to perform their roles successfully while reinforcing CHM’s mission, culture, and operational standards. This role owns classroom instruction, onboarding delivery, learner engagement, coaching, and facilitation to ensure employees develop the knowledge, confidence, and skills necessary for long-term success. Working closely with department leaders and the Training & Development Specialist, the Instructor provides feedback that strengthens curriculum, improves learner outcomes, and enhances the overall training experience.

PRIMARY RESPONSIBILITIES

• Own the delivery of instructor-led, virtual, and hybrid learning experiences that promote learner engagement, knowledge retention, and successful application of job responsibilities.
• Facilitate enterprise onboarding programs that prepare new employees to understand CHM’s mission, culture, systems, and role-specific expectations.
• Coach learners throughout the training process by providing guidance, encouragement, and constructive feedback that supports successful performance.
• Assess learner readiness through observation, discussion, practical application, and formal knowledge assessments, identifying opportunities for additional coaching and support.
• Reinforce consistent application of organizational policies, procedures, systems, and best practices through facilitation, coaching, and learner follow-up.
• Identify recurring learner trends, knowledge gaps, and training opportunities, providing feedback to the Training & Development Specialist to support curriculum improvements and learning resource development.
• Partner with department leaders to coordinate training schedules, support operational readiness, and ensure employees successfully transition into their roles.
• Maintain accurate learner attendance, completion records, evaluations, and training documentation within the Learning Management System (LMS).
• Maintain working knowledge of T & D department responsibilities to support cross-training, operational continuity, workload balancing, and departmental coverage during periods of growth, transition, or staffing needs.
• Foster a Christ-centered learning environment that encourages professional growth, collaboration, and servant leadership.
• Uphold CHM’s mission, values, policies, and procedures in all work performed.
• Perform other duties as assigned by T & D Manager

CORE COMPETENCIES

• Training Facilitation
• Adult Learning Principles
• Learner Engagement
• Coaching & Feedback
• Adaptability
• Classroom Management
• Communication
• Relationship Building & EQ

REQUIRED QUALFICATIONS

• Bachelor’s degree in Education, Human Resources, Organizational Development, Business, or a related field; or an equivalent combination of education and relevant professional experience.
• 2 – 4 years of experience facilitating instructor-led, virtual, onboarding, or adult learning programs.
• 3+ years of experience presenting and facilitating learning in classroom, virtual, or hybrid environments.
• 2+ years of experience utilizing a Learning Management System (LMS) and Microsoft Office applications.
• 2+ years of experience coaching, mentoring, or supporting adult learners in a professional environment.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Training & Development Specialist is responsible for the design, development, governance, and continuous improvement of CHM’s learning content and instructional resources. This role owns the organization’s curriculum development, digital learning solutions, Learning Management System (LMS) administration, and knowledge management processes to ensure learning content remains accurate, engaging, scalable, and aligned with business needs. Working closely with department leaders and subject matter experts, the Specialist develops learning solutions that strengthen employee capability and support organizational effectiveness.

PRIMARY RESPONSIBILITIES

• Own the design, development, governance, and continuous improvement of instructor-led, virtual, and eLearning curriculum that supports organizational learning initiatives.
• Develop and maintain learning materials including presentations, facilitator guides, participant workbooks, job aids, videos, assessments, and digital reference resources.
• Administer the Learning Management System (LMS), including course configuration, learning paths, assessments, learner assignments, reporting, and content maintenance.
• Partner with subject matter experts and business leaders to validate training content, ensuring learning materials accurately reflect current policies, procedures, systems, and operational practices.
• Maintain quality standards, version control, and governance for all learning content, ensuring materials remain current, consistent, and aligned with organizational standards.
• Evaluate learning effectiveness through assessments, learner feedback, and training metrics, recommending curriculum enhancements and instructional improvements based on data.
• Analyze learning trends and training outcomes to identify opportunities for curriculum enhancement, knowledge management, and continuous improvement.
• Support enterprise learning initiatives by developing scalable learning resources that advance employee capability and organizational performance.
• Maintain working knowledge of T & D department responsibilities to support cross-training, operational continuity, workload balancing, and departmental coverage during periods of growth, transition, or staffing needs.
• Uphold CHM’s mission, values, policies, and procedures in all work performed.
• Perform other duties as assigned by T & D Manager.

CORE COMPETENCIES

• Learning Design & Development
• Instructional Design
• Learning Management Systems (LMS)
• Knowledge Management
• Adaptability
• Content Development
• Learning Analytics
• Attention to Detail

REQUIRED QUALFICATIONS

• Bachelor’s degree in Education, Instructional Design, Human Resources, Organizational Development, Business, or a related field; or an equivalent combination of education and relevant professional experience.
• 2 – 4 years of experience developing curriculum, instructional materials, eLearning content, or organizational training programs.
• 3+ years of experience administering or supporting a Learning Management System (LMS), including course creation, learner assignments, reporting, and content maintenance.
• 3+ years of experience partnering with subject matter experts and business leaders to design, develop, and validate learning solutions.
• 2+ years of experience using instructional design and content development software such as iSpring, Articulate, Camtasia, Canva, or similar platforms.
• Advanced proficiency with Microsoft Office applications, including PowerPoint, Word, Excel, and Teams.