Careers

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JJOB SUMMARY

The Administrative Assistant supports the daily operations of the Executive Office by providing administrative and logistical assistance to the Executive Assistant to the CEO. This role helps ensure seamless scheduling, communication, documentation, and project coordination to keep the executive office running smoothly. With a focus on detail, discretion, and service, this position strengthens CHM’s executive support infrastructure and enhances overall efficiency through behind-the-scenes excellence.

PRIMARY RESPONSIBILITIES

• Assist with calendar updates, meeting confirmations, and logistics preparation for CEO engagements
• Support executive communication efforts by drafting, formatting, proofreading, and distributing internal correspondence
• Help coordinate travel details, accommodations, and itineraries for VIP guests, board members, and speakers
• Organize and maintain files, digital records, and executive documents for easy access and accuracy
• Track and compile receipts for expense reporting; assist with budget-related data entry and reconciliation
• Attend select meetings to assist with notetaking and preparation of follow-up materials
• Help organize gifts, cards, and communications for employee life events and internal recognition
• Provide administrative support for internal events, special projects, and chapel coordination tasks
• Serve as a backup to the Executive Assistant as needed to maintain workflow continuity
• Maintain confidentiality in all executive office matters and handle information with professionalism and tact

CORE COMPENTENCIES & SKILLS

• Administrative Accuracy – Able to manage details with high precision
• Task Ownership – Takes initiative and follows through on responsibilities
• Written Communication – Clear, professional, and error-free writing
• Organization & Prioritization – Manages multiple tasks and deadlines effectively
• Service Mindset – Shows humility, flexibility, and a team-first approach
• Discretion – Maintains confidentiality and handles sensitive information appropriately
• Technology Proficiency – Skilled in Microsoft Office (Outlook, Word, Excel, Teams) and file organization systems

REQUIRED QUALIFICATIONS

Education:

• High school diploma required
• Associate’s or Bachelor’s degree is a plus but not necessary

Experience:

• 3+ years of administrative support or office coordination experience
• Experience supporting executives or working in a fast-paced, detail-driven environment preferred

Certifications:

• None required

Workplace Type: Remote/Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Authorization Specialist is a pivotal role within CHM, solely responsible for the detailed authorization of medical bills. This role ensures accurate processing of medical bills in alignment with CHM Guidelines while also supporting Medical Review Specialists through complex and challenging cases. Authorization Specialists are highly detailed with a focus and attention in maintaining accuracy of medical bills.

ROLES & RESPONSIBILITIES

• Verify eligibility and authorize medical needs/incidents in accordance with CHM’s Guidelines, ensuring accuracy and completeness.
• Input and update member information with an error rate of less than 1%.
• Perform thorough checks on memberships to identify key eligibility factors.
• Collaborate with other departments to rectify discrepancies in member information.
• Respond to correspondence from members or staff within a 24–48-hour timeframe.
• Maintain an approachable and appropriate attitude when interacting with CHM members and staff.
• Support vision and culture of the organization and Executive Leadership.
• Participate in on-going education and training as assigned by the Eligibility Adjudication Supervisor.

QUALIFICATIONS & REQUIREMENTS

• Task-Oriented: Must be highly motivated and task-focused.
• Self-Starter: Holds self and team accountable for getting things done both accurately and efficiently.
• Servant Leader: Willing to step in to do whatever is needed.
• Communication Skills: Excellent communication skills, both written and verbal.
• Technical Skills: Experience with Excel, Word, PowerPoint, and Outlook.
• Organizational Skills: Great organizational skills.
• Responsiveness: Responsive to the needs of the team and ministry.
• Teachability: Teachable and approachable.
• Values Alignment: Models CHM’s core values and mission statement.
• Handbook Knowledge: Expert knowledge of the CHM Guidelines and employee handbook.
• Team Player: Works well within a team environment.
• Positive Attitude: Maintains a positive attitude.
• Professional Appearance: Upholds a professional appearance.

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent.
• Basic knowledge of medical terminology and healthcare practices is preferred.
• Willingness to learn medical-related concepts through on-the-job training is required.

ADDITIONAL NOTES

• Model CHM’s Core Values, Mission Statement, and Vision Statement.
• Work as a team player with all departments and assist them when needed.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Business Analyst’s role will elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive at following emerging Technology trends, watching for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

Responsibilities

Position will dually report into the Project Management office and Functional Vertical VP, the duties and responsibilities of the Business Analyst role include:

Strategy and Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition and Deployment

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any required documentation software solutions that the organization may opt to use.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Act as the departmental Solution(s) configuration subject matter expert (SME).

Requirements

• Functional process expertise in Finance and Accounting systems and processes.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts
• Able to influence and drive individuals and teams to meet key milestones and overcome challenges.
• Ability to work in a team and/or be an effective individual contributor.

Experience with the following is preferred

• Professional certifications with International Institute of Business Analysis
• Accounting Practitioner
• Healthcare Industry
• Microsoft Office Suite of Products
• Monday Project Management Platform
• Sage Intacct Accounting Software

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH/Hazelwood Building

Position Summary

As a Cancer Specialist, you’ll be the initial point of contact for members diagnosed with cancer. Your role involves providing emotional support, actively listening, and offering prayers as they process this difficult news. You’ll walk alongside members and their families throughout their cancer journey. Additionally, you’ll collaborate with various CHM departments and work closely with our nurse navigator to connect members with high-quality treatment providers at cost-effective rates.

Role and Responsibilities

• Obtain necessary treatment details.
• Assess membership level, CHM Plus, offer pertinent programs based on the membership details and the type of cancer diagnosis.
• Acquire necessary documentation for a sharing determination. 
• Effectively communicate with the members, supervisors, team members, the nurse navigator, and various departments.
• Multitask and maintain strong attention to detail.
• Interact with members to understand their needs, provide information, and help throughout the sharing determination process.
• Respond to member inquiries, issues, and concerns in a timely and professional manner through various communication channels, including communication with the nurse navigator, phone and/or email.
• Maintain accurate and organized records of members interactions, inquiries, orders, and other relevant information in CHM’s database
• Collaborate with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience.
• Seek opportunities for process improvement, suggest enhancements to processes, and provide feedback to member experience and overall effectiveness.
• Set up negotiating agreements with providers.
• Bill processing of cancer related Single Case Agreements and Memorandum of Understandings.
• Guide members to financial assistance program options specific to diagnosis.
• Assist members to help optimize their lifetime maximum amount when limitations exist.

Qualifications

• High school diploma or successful completion of a high school equivalency
• Minimum of 1 year of experience in Program Services.
• Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.
• Proficient PC operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.)
• Experience with medical bills preferred.
• Basic understanding of the entire Bill Processing w-Workflow.
• Strong analytical and problem-solving skills.
• Demonstrated history of effective phone communication skills.
• Advanced knowledge of CHM guidelines.
• Ability to handle stressful and sensitive situations.
• Knowledge of Cancer related benefit programs is helpful but not required.

Note: The qualifications and responsibilities outlined above are subject to change as the needs of the organization evolve.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

Complete Surgical Care Solution Specialist is a key member of the Complete Surgical Care Solution department, collaborating with Coral, a partnered company, to ensure the delivery of bundled pricing. This position requires effective cross- departmental collaboration with Provider Relations, Groups, and Date of Service teams. The primary objective of Complete Surgical Care Solution Specialist is to engage with members early on to secure the best bundled rates while ensuring access to high- quality providers.

Responsibilities

• Critical Thinking Skills: The Complete Surgical Care Solution Specialist is responsible for not only accurately entering data but also assessing eligibility, evaluating the need for additional information or documentation, and comprehending and clarifying medical records and treatment details.

• Communication Skills: The Complete Surgical Care Solution Specialist must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.

• Computer Skills: This role requires proficient computer skills, including manual data entry, coordination with members for medical records, incident creation, internal action item maintenance, and evaluation of requirements for the Coral platform. Team members will utilize computer tools to explore alternative options. Additional computer tasks involve document management, navigation of Microsoft Outlook and Microsoft Teams, and verification of critical checks within Gift Manager.
• Flexibility and Adaptability: The Complete Surgical Care Solution Specialist must exhibit flexibility and adaptability to handle interruptions and adapt to changes in processes and responsibilities. Regular interruptions may occur throughout the day to address inquiries, respond to Teams messages, and communicate updates. As the cost-containment initiative progresses and new roles emerge, changes and updates will be frequent, necessitating prompt adjustments, clarifications, and corrections.

Additional Functions

• Engaging with members: Interacting with members to understand their needs, provide information, and offer assistance throughout the selection process.

• Product knowledge: Developing a deep understanding of the services offered by CHM and Coral and effectively communicating their features, benefits, and options to members.

• Assessing member requirements: Evaluating member requirements, preferences, and constraints to help them select the most suitable service that aligns with their needs.

• Providing recommendations: Offering expert advice and recommendations based on the members’ needs and preferences, considering factors such as budget, specifications, and desired outcomes.

• Handling inquiries: Responding to member inquiries, resolving issues, and addressing concerns in a timely and professional manner through various communication channels, including phone and/or email.

• Documentation and record-keeping: Maintaining accurate and organized records of member interactions, inquiries, orders, and other relevant information in the organization’s database.

• Collaborating with internal teams: Collaborating with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience.

• Continuous improvement: Actively seeking opportunities for process improvement, suggesting enhancements to processes, and providing feedback to member experience and overall effectiveness.

Qualifications

• Demonstrated history of effective phone communication skills.
• High School Diploma or successful completion of a high school equivalency exam.
• Minimum of 1 year experience in client services, or a related field involving service-based programs preferred.
• Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.
• Proficient PC operation skills, including working with information systems and applications.
• Previous experience using Microsoft Office programs.
• Competency in operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.).
• Experience handling service dates or schedules associated with procedures, client services, or case workflows preferred.
• Experience with Medical Bills preferred.
• Basic understanding of billing processes, including invoice generation, approval workflows and payment tracking.
• Strong analytical and problem-solving skills.

Workplace Type: Onsite
Employment Type: FT (Adaptable Daytime Schedule)
Job Location: Barberton, OH (Portage & Hazelwood Buildings)

Position Summary

The Facilities Custodian is responsible for maintaining a clean, sanitary, and orderly environment within the facility. This role involves performing a variety of cleaning tasks to ensure that all areas, including hallways, offices, meeting rooms, and restrooms, are kept in excellent condition. The ideal candidate will have a strong attention to detail and the ability to work independently to achieve high standards of cleanliness.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Duties and Responsibilities

• Vacuuming carpeted hallways to remove dust, dirt, and debris.
• Damp mopping hard surface hallways to ensure they are clean and free from spills or stains.
• Emptying trash bins in offices, kitchens, and break rooms, and ensuring proper disposal of waste.
• Straightening up meeting rooms as needed, including arranging furniture and cleaning surfaces.
• Cleaning and sanitizing restrooms, including toilets, sinks, mirrors, and floors.
• Performing light dusting of surfaces, including desks, shelves, and other furniture.
• Cleaning glass surfaces, such as windows, mirrors, and glass doors, to remove smudges and fingerprints.
• Reporting any maintenance or repair needs to the supervisor.
• Ensuring that cleaning supplies are stocked and properly stored.
• Following all safety protocols and guidelines to maintain a safe working environment.

Skills and Qualifications

• Ability to notice and address small details to maintain a high level of cleanliness throughout the facility.
• Ability to prioritize tasks and manage time effectively to ensure all cleaning duties are completed within the allotted time.
• A strong work ethic and reliability, with the ability to consistently perform duties to a high standard without constant supervision.
• Basic ability to communicate effectively with colleagues and supervisors regarding cleaning tasks and any issues that arise.
• Familiarity with various cleaning methods and equipment, including vacuum cleaners, mops, and cleaning chemicals, is an advantage.
• Ability to identify and resolve minor cleaning-related issues independently or escalate them to a supervisor as necessary.
• Understanding of and adherence to safety guidelines, especially when handling cleaning chemicals and equipment.

Educational Requirements:

• High school diploma or equivalent is preferred.
• Previous experience in a cleaning or janitorial role is an advantage but not required.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Must be able to stand, walk, bend, and reach for extended periods.
• Ability to use cleaning equipment, such as vacuum cleaners and mops.
• Must be able to perform repetitive tasks, including sweeping, mopping, and wiping down surfaces.
• Ability to work in various environmental conditions, including exposure to cleaning chemicals.

This job description outlines the essential duties and requirements for the position but is not exhaustive. The Facilities Custodian may be required to perform additional tasks as needed to ensure the cleanliness and safety of the facility.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Portage & Hazelwood Building)

Position Summary

Christian Healthcare Ministries (CHM) is seeking a servant-hearted and experienced Food Service Manager to lead the operations of our internal food service program. This individual will oversee the preparation, quality, and service of meals for CHM staff events, meetings, and ministry gatherings. The ideal candidate will be a strategic planner and hands-on leader who upholds high standards of hospitality, food safety, and Christian values in every aspect of the food service ministry.

This role is critical to promoting a welcoming, team-oriented environment that supports CHM’s mission of glorifying God and serving His people.

Key Responsibilities

Leadership & Operations

• Manage the daily operations of CHM’s food service department, including meal planning, food preparation, scheduling, service, and cleanup.
• Lead, train, and supervise food service staff and volunteers to maintain high standards of hospitality and efficiency.
• Coordinate food service needs for internal events, staff lunches, board meetings, and ministry gatherings.

Menu Planning & Procurement

• Develop nutritious, appealing, and cost-effective menus that support dietary needs and organizational standards.
• Order and manage food and supply inventory while ensuring cost control and proper storage practices.
• Establish vendor relationships and ensure timely, budget-conscious procurement of food products and materials.

Health, Safety, & Compliance

• Maintain full compliance with local, state, and federal food safety and sanitation regulations.
• Ensure all kitchen equipment is operated safely and maintained properly.
• Conduct regular safety audits and train staff on hygiene, cleanliness, and hazard prevention procedures.

Administrative Duties

• Track and report food service budgets, inventory levels, and staff schedules.
• Collaborate with Facilities and HR to align staffing and resources with organizational needs.
• Assist with volunteer coordination and support related to food service functions.

Qualifications

• High school diploma or equivalent required; culinary or hospitality certification preferred.
• 3+ years of proven experience managing food service operations; nonprofit or ministry experience a plus.
• Current ServSafe Manager certification (or ability to obtain upon hire).
• Strong leadership and team-building skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and basic budgeting/reporting.
• Ability to lift up to 50 pounds and stand for extended periods.
• A heart for service and alignment with CHM’s Statement of Beliefs and organizational mission.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Graphic Designer supports the functions of the Creative Content Team and serves on a secondary cross-functional team that supports projects and campaigns for the marketing vertical. This in-office role designs both printed and digital pieces to convey essential information to CHM members, prospective members, and employees. The Senior Graphic Designer may also provide art direction, training, or mentorship to junior team members. Final approval of artwork is subject to the Creative Content Supervisor’s review.

KEY RESPONSIBILITIES

Ministry & Department Culture

• Conduct oneself as a Christian, maintaining the highest standards of biblical, ministerial, ethical, and legal business practices
• Maintain a professional, helpful, and friendly attitude and appearance toward the ministry, members, and staff
• Adhere to all rules and regulations as outlined in the CHM Employee Handbook

Graphic Design Duties

• Participate in departmental and cross-functional meetings to contribute to CHM’s branding strategy
• Collaborate on the development and application of CHM’s visual identity (e.g., style guides, colors, typography, photo selection)
• Conceptualize and execute creative solutions across digital and print platforms
• Create and manage email marketing campaigns including layout, design, graphics, and optimization for engagement.
• Leverage Adobe InDesign to develop member communications, promotional materials, and internal documents.
• Proactively recommend visual and design improvements for CHM materials
• Create literature including promotional materials, member communications, and internal documents
• Review and provide constructive feedback on design work by other team members

Additional Responsibilities

• Prepare artwork for commercial printing and/or coordinate print orders
• Provide training, education, or mentorship to other creative staff
• Perform other duties as assigned

QUALIFICATIONS

Experience & Technical Skills

• 1-3 years of relevant experience with a degree, or 5–10 years’ experience in a design, consulting, or marketing environment
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Experience in email marketing platforms (such as Mailchimp, Constant Contact, or HubSpot) and deisgning HTML-friendly layouts
• Proficiency in Microsoft Office Suite
• Strong grasp of design principles, typography, layout, and branding
• Ability to critically evaluate and clearly explain design choices
• Experience reviewing or mentoring junior designers is a plus

Personal Attributes

• Self-motivated with a collaborative, team-first mindset
• Excellent time management and ability to meet multiple project deadlines
• Eagerness to assist others and receive constructive feedback
• Humble and teachable spirit; seeks guidance as needed
• Strong communication, grammar, and spelling skills

Education

• An associate’s degree or equivalent experience in graphic design, visual communication, or a related field.
• A bachelor’s degree or certifications (Adobe, UX/UI, etc.) preferred but not required.
• A strong portfolio demonstrating design skills, creativity, and software proficiency.
• Equivalent experience (1–3 years in a design role) will also be considered

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Group Enrollment Advisor serves as the frontline ambassador for Christian Healthcare Ministries (CHM) in the field, responsible for engaging, enrolling, and nurturing group healthcare partnerships across all 50 states. This strategic, mission-driven role blends sales, relationship management, and consultative education to introduce CHM’s biblical health cost-sharing model to organizations. The ideal candidate excels at generating qualified leads, facilitating webinars and in-person presentations, and providing exceptional onboarding experiences to group administrators, HR professionals, and decision-makers in both nonprofit and for-profit environments.

PRIMARY RESPONSIBILITIES

• Identify and develop new group prospect leads through networking, outreach, referrals, and conference participation.
• Conduct impactful group presentations via webinars, on-site visits, and trade shows to communicate the CHM value proposition.
• Serve as a subject matter expert on CHM’s group healthcare offerings, onboarding process, and member guidelines.
• Foster long-term relationships with current group administrators and leadership, while leveraging these connections to generate new opportunities.
• Manage the full group lifecycle—from prospecting to enrollment and post-enrollment care—ensuring seamless handoffs and retention.
• Maintain detailed records of all group interactions in CRM tools such as Salesforce, HubSpot, and Gift Manager.
• Collaborate with internal teams including marketing, group services, and compliance to align outreach strategies and support goals.
• Assist with onboarding and transitioning groups to CHM’s healthcare model, including preparing documentation and guiding HR/admin staff.
• Follow up on billing delinquencies and assist with member retention efforts through strategic engagement.
• Represent CHM at industry events, conferences, and trade shows, including travel and setup of promotional displays.

CORE COMPETENCIES & SKILLS

• Strategic Prospecting – Ability to proactively seek and qualify new group leads.
• Presentation & Communication – Strong public speaking and webinar skills, tailored to HR, executive, and decision-maker audiences.
• Relationship Management – Skilled in nurturing long-term partnerships and providing high-touch client care.
• Sales Acumen – Understanding of consultative selling techniques with a values-based, non-pushy approach.
• Problem Solving – Ability to identify and address barriers to onboarding and long-term group engagement.
• Technology Proficiency – Skilled in CRM platforms, email systems, Microsoft Office Suite, and virtual presentation tools.
• Time Management – Highly organized with the ability to balance travel, follow-ups, and administrative responsibilities.

EDUCATIONAL EXPERIENCE & SKILLS REQUIRED

• Associate’s or Bachelor’s degree preferred, especially in Business, Communications, Marketing, or a related field.
• 3–5 years of experience in outside sales, group enrollment, business development, or account management—preferably in healthcare, benefits, or nonprofit services.
• Knowledge of Christian Healthcare Ministries’ model and guidelines is a plus.
• Previous experience working with HR professionals, executive leadership, and/or church or nonprofit organizations preferred.
• Strong writing and verbal communication skills, including email and phone etiquette.
• Must be self-motivated, detail-oriented, and committed to the mission of CHM.

REQUIRED QUALIFICATIONS

• Commitment to Christian values and conduct aligned with CHM’s mission.
• Willingness and ability to travel frequently (by air and vehicle) across the U.S. for events, presentations, and onsite visits.
• Ability to lift and assemble promotional and trade show materials.
• Comfort in presenting to a wide range of audiences, including CEOs, CFOs, HR directors, and church leadership.
• Must have a valid driver’s license and reliable transportation.
• Able to work occasional evenings or weekends based on event schedules.

This job description outlines the general nature and key responsibilities of the role. Duties may change as CHM continues to grow and innovate. Candidates should be prepared to serve flexibly and collaboratively in a team environment.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Group Success Consultant plays a key role in optimizing the Group Enrollment process at Christian Healthcare Ministries (CHM), supporting the Group Enrollment Advisor team.  This role will be involved from initial prospect identification through the closing enrollment stage, supporting and communicating all administrative steps to ensure the administrative closure of the enrollment is completed with excellence.

This position is highly relational (both external and internal) and process-driven, supporting group administrators through the enrollment journey with clarity, empathy, and professionalism. The consultant ensures that no detail falls through the cracks, serving as a strategic connection point between sales, underwriting, medical review, and member support teams.

The Group Success Consultant collaborates with CHM’s Group Admin Specialist—a dedicated team member focused on retention and long-term support, helping to set the tone for a strong and lasting partnership.

This role will assist in organizing and preparing lead opportunities in support of the sales team. This includes researching prospective groups, gathering organizational insights, and helping create or distribute CHM marketing materials to support lead development strategies—focusing on warm lead generation and strategic outreach rather than cold calling. This supports CHM’s mission to expand its impact through thoughtful, relationship-based engagement with ministries and organizations.

They will report to and work closely with the Group Enrollment and Development Manager to ensure alignment in all areas of group onboarding, enrollment, and lead development efforts, supporting both operational excellence and strategic growth initiatives.

PRIMARY RESPONSIBILITIES

Group Onboarding & Coordination

• Serve as a point of contact for group administrators through closure of enrollment process.
• Guide groups through the onboarding process, providing clear, timely communication and a high-touch service experience.
• Oversee the administrative steps needed to finalize enrollment.
• Coordinate with internal teams to ensure that enrollment progresses smoothly and nothing is overlooked.
• Identify and resolve potential delays before they impact timelines, ensuring each group begins their membership with confidence.

Medical Review Process Oversight

• Support where needed the collection and submission of medical history forms and other documentation.
• Monitor progress and stay informed of key updates by working closely with CHM’s Group Admin Specialist.
• Ensure all interactions during onboarding align with CHM’s standards of privacy, compassion, and excellence.

Relationship & Experience Management

• Build trusted relationships with group administrators by offering proactive communication, helpful resources, and a consistent presence.
• Celebrate key onboarding milestones and ensure groups feel cared for every step of the way.
• Create a professional, service-minded experience that reflects the mission and heart of CHM.

Sales Support & Retention

• Act as a champion for sales follow-through, ensuring each enrollment is completed thoroughly and accurately.
• Serve as the connection between the sales team and member support, facilitating a smooth and well-timed handoff that sets the stage for retention and long-term success.
• Reinforce the value of CHM’s healthcare sharing model and help group administrators feel confident in their decision.
• Share feedback from onboarding experiences with the sales team to improve future outreach and service.
• Assist in organizing and preparing lead opportunities to support the sales team, including researching prospective groups, gathering organizational insights, and supporting the creation and distribution of marketing materials to help expand warm lead generation efforts.

Core Competencies & Skills

• Sales-aware presence that reinforces value through every touchpoint
• Customer-first mindset with a passion for exceptional service
• Process-oriented thinker who can keep timelines and details in sync
• Compelling communicator who instills confidence and clarity
• Flexible and adaptive under pressure or shifting group needs

Education, Experience, and Skills Required

• Associate or bachelor’s degree preferred, especially in Business, Communications, Marketing, or a related field.
• 1-2 years of experience in outside sales and/or sales support, group enrollment, business development, or account management, preferably in healthcare, benefits, or nonprofit services.
• Knowledge of Christian Healthcare Ministries’ model and guidelines is a plus.
• Previous experience working with HR professionals, executive leadership, and/or church or nonprofit organizations preferred.
• Strong writing and verbal communication skills, including email and phone etiquette.
• Must be self-motivated, detail-oriented, and committed to the mission of CHM.

Qualifications

• Excellent communication and relational skills verbally, written, and interpersonal.
• Highly organized and able to manage multiple group pipelines simultaneously.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot), Microsoft Office, and basic data tracking/reporting.
• Ability to solve problem with tact, empathy, and professionalism.
• Heart for ministry and mission-driven work, especially within Christian or nonprofit contexts.
• Prior experience in healthcare, insurance, or health sharing is a strong plus.

This job description outlines the general nature and key responsibilities of the role. Duties may change as CHM continues to grow and innovate. Candidates should be prepared to serve flexibly and collaboratively in a team environment.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

We are seeking an Information Systems Auditor to join our team. This role plays a critical part in maintaining the security, integrity, and operational efficiency of third-party IT systems used across the organization.

The position will lead and support audits, risk assessments, and compliance initiatives to ensure all external IT solutions align with best practices and applicable regulations.

PRIMARY RESPONSIBILITIES

Audit & Compliance:

• Conduct IT audits of third-party systems, software, and services for compliance with internal policies, CIS, HIPAA, NIST, PCI-DSS, and other regulatory frameworks.
• Document audit procedures, findings, and follow-ups with detailed reports and risk mitigation strategies.

Security & Risk Management:

• Evaluate third-party risk by assessing system controls, configurations, and incident readiness.
• Identify vulnerabilities and recommend security enhancements, performance improvements, and risk mitigation strategies.

Operational Assessment:

• Review business continuity and disaster recovery plans of third-party vendors.
• Optimize usage of licensed features and evaluate upgrade paths when beneficial.

Audit Process Coordination:

• Oversee the end-to-end audit process:
  • Schedule and manage audit timelines.
  • Liaise with internal departments and IT teams.
  • Compile and present audit reports with clear recommendations.
  • Monitor approval and implementation of recommendations.

Vendor Oversight & IT Policy Support:

• Collaborate with vendor management and IT to enforce third-party IT security requirements.
• Assist in drafting and reviewing IT policies and contractual clauses related to third-party systems.
• Guide internal teams in documenting and refining standard operating procedures (SOPs).

Technology Evaluation:

• Support departments in selecting secure and compliant new third-party IT systems or services.
• Participate in vendor onboarding and assessment activities.

QUALIFICATIONS & SKILLS

Required:

• Bachelor’s degree in Information Systems, Cybersecurity, Accounting, Business, or a related field.
  • CISA certification or actively pursuing CISA (must be completed within 12–18 months of hire).
  • Foundational knowledge of IT general controls (ITGCs), risk assessment, and common audit standards.
  • Familiarity with vendor management processes, cloud computing, and third-party risk concepts.
  • Strong analytical skills, attention to detail, and ability to manage multiple tasks simultaneously.
  • Effective verbal and written communication skills with the ability to interact with both technical and non-technical stakeholders.

Preferred:

• Additional certifications such as CISSP, CRISC, CEH, ISO 27001 Lead Auditor.
• Experience with vendor risk management platforms or GRC (Governance, Risk & Compliance) tools.
• Familiarity with cloud computing, SaaS models, and data privacy laws.
• Hands-on knowledge of audit software, automation tools, or security monitoring platforms.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

Job Summary

The Information Technology Cyber Security Analyst is responsible for monitoring, responding to incidents and recommending actions for safeguarding our organization’s information systems and networks from cyber threats. This position requires a strong understanding of cyber security principles, excellent problem-solving skills, and the ability to stay ahead of emerging threats. If you are passionate about cyber security and have a keen eye for detail, we invite you to apply for this challenging and rewarding opportunity. This position will report to the IT Manager of Cyber Security.

Responsibilities

Threat Monitoring and Detection

• Monitor network traffic for unusual activity and potential security threats.
• Utilize intrusion detection/prevention systems and security information and event management (SIEM) tools to identify and respond to security incidents.
• Monitor logging in Sophos MDR and retain for necessary audits and controls.

Incident Response

• Investigate and analyze security incidents and provide detailed reports on findings.
• Coordinate with relevant teams to implement incident response plans and ensure a timely and effective resolution of security incidents.
• Be first point of contact on any incidents opened by Sophos MDR and collaborate with their team to resolve.

Vulnerability Management

• Conduct regular vulnerability assessments on systems and networks.
• Collaborate with system administrators and other stakeholders to address and remediate identified vulnerabilities.
• Participate in planning of and procedures on how to identify vulnerabilities in systems and networks and actions needed for remediation.

Security Procedures and Audits

• Collaborate with CHM teams to make sure procedures are understood.
• Ensure compliance with CHM best practices, regulations, and legal requirements.
• First point of contact on external audits done by third party partners of CHM.

Risk Assessment

• Perform risk assessments to identify potential security risks and develop mitigation strategies.
• Collaborate with cross-functional teams to integrate security measures into business processes.

Documentation and Reporting

• Maintain accurate and up-to-date documentation of security processes and procedures.
• Generate regular reports on the status of the organization’s cyber security posture for management and stakeholders.

Knowledge & Experience Required

• Proven experience in information security, with a focus on cyber security analysis and incident response.
• Strong knowledge of networking protocols, operating systems, and security technologies.
• Familiarity with regulatory requirements such as GDPR, HIPAA, or other industry-specific standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

Education & Certifications Desired

• Bachelor’s degree in information technology, Cyber Security, or a related field or comparable experience
• ISC2 CC, Security+, CySA+, Certified Ethical Hacker (CEH), or other relevant certifications are a plus.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a skilled Maintenance & Facilities Technician to join our facilities management team. This role requires a proactive, knowledgeable individual who is capable of managing various maintenance duties with an emphasis on safety and efficiency.

Key Responsibilities

• Participate in the regular maintenance and repairs of HVAC systems, electrical systems, and plumbing to ensure optimal operation and compliance with all safety standards.
• Utilize basic computer skills to maintain digital records of repairs, services, and maintenance schedules. Proficiency in Microsoft Excel is necessary for managing and reporting data effectively.
• Apply management skills to lead small teams during projects, ensuring tasks are completed timely and within budget.
• Conduct routine inspections of the facilities to identify and resolve issues before they escalate, helping maintain a safe environment for all occupants.
• Collaborate with other departments to prioritize maintenance tasks and manage schedules without disrupting the operational flow.
• Some janitorial duties expected.

Qualifications

• Proven experience in general maintenance including plumbing, electrical, and HVAC systems.
• Strong management skills with the ability to oversee maintenance operations and lead teams effectively.
• Working knowledge of facility management best practices.
• Proficient in using basic computer software, particularly Excel, for tracking and reporting purposes.
• Excellent problem-solving skills and attention to detail.

Preferred Skills

• Experience in using maintenance management software.
• Strong communication and interpersonal skills to interact with team members and other departments effectively.
• Ability to adapt to changing situations and handle multiple priorities with a proactive approach.

Education and Experience:

• High school diploma or equivalent.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Maternity Care Authorization Specialist’s primary responsibility is to enter medical billing information into CHM’s software and verify eligibility in accordance with CHM’s guidelines, policies and definitions. They must have some familiarity with medical bill processing operations, highly detailed with focus and attention in maintaining accuracy of medical information.

ESSENTIAL JOB FUNCTIONS

• Compile, verify, and sort information according to priorities to prepare data for computer entry
• Check for duplicate information before processing
• Accurately enter CHM members’ medical billing information into CHM’s software
• Research and obtain information for documents that are submitted incorrectly
• Verify members’ join date, participation level, Brother’s Keeper status, and date of service on medical bills before processing
• Review data for errors
• Verify members’ information and update if necessary
• Support the vision and culture of the organization
• Adhere to the Employee Handbook and Policies and Procedures
• Verify eligibility in accordance with CHM’s guidelines, policies, and definitions
• Identify and escalate concerns to Team Leaders or Supervisors
• Ensure daily productivity is met
• Eagerness and ability to learn and take initiative on a variety of tasks
• Supports the vision and culture of the organization
• Perform other job duties as assigned by management

EXPERIENCE REQUIREMENTS

• Required: High school diploma or passage of a high school equivalency exam
• Medical background preferred but not required.
• Capacity to maintain confidentiality.
• Ability to recognize, research and maintain accuracy.
• Excellent communication skills both written and verbal.
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

Essential Job Functions

• Assist member inquiries via phone and email with time sensitivity in mind.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• An understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Medical background is preferred.
• Knowledge of Maternity Global Fee/Stork Package preferred.
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
• Examine medical bill information to ensure accuracy and completeness.
• Verify account balances and research financial assistance programs.
• Review expedites, overpayments, and estimates.
• Review member concerns and provide escalation to management when necessary.
• Follow up on providers’ proposals and maintain members well-informed throughout the process.
• Upholds the mission, vision, values, and customer service standards of CHM.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs and Adobe software
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of the healthcare field is preferred.
• Experience in medical billing is a plus.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills
• Compensation commensurate with experience
• Perform other job duties as assigned by management.

Education

• Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

• Prolonged periods of sitting at a desk.

Workplace Type: Remote (Local Candidates Only)
Employment Type: FT
Job Location: Circleville, OH or Barberton, OH

Position Summary

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves lead generation, providing exceptional member experience, and upholding high standards.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Professional Development
• Paid Training

Essential Job Functions

• Generate leads across all 50 states to maintain a continuous pipeline.
• Meeting sales-targets, goals, and expectations
• Establish referrals, relationship building and contacts with potential prospects.
• Respond to prospective member calls and inquiries.
• Ensure delivery of high-quality service.
• Conduct webinars for prospective CHM enrollment.
• Address member questions, concerns, and provide recommendations.
• Assist in retaining memberships when suitable.
• Perform assigned tasks promptly.
• Respond to emails, calls, and voicemails promptly.
• Explain guidelines clearly to members.
• Offer suggestions for improvement to the Director of Member Enrollment and Team Lead.
• Maintain professionalism and positive attitude.
• Demonstrate strong member communication skills.
• Uphold CHM’s Core Values and Mission Statement.
• Collaborate with other departments and provide support as needed.
• Gain a deep understanding of MET’s unique structure and challenges.
• Input and manage prospects in HubSpot.
• Establish ongoing relationships with prospects by managing follow-up opportunities.

Other Functions

• Demonstrate Christian values and adhere to ethical and legal business practices.

Education, Experience, and Skills Required

• Prior experience in online/phone sales (preferred).
• College education (preferred).
• Strong verbal communication skills, including phone and email etiquette.
• Proficiency in CHM guidelines and policies.
• Computer proficiency in word processing and spreadsheets.
• Excellent organizational skills for managing multiple projects and deadlines.
• Self-motivated with a strong teamwork ethic.
• Conflict resolution skills and ability to foster teamwork.
• Willingness to provide assistance and seek guidance when necessary.

Working Conditions

• Adherence to organizational rules and regulations as outlined in the employee handbook.
• Occasional travel required for business purposes.
• This role would be in office for Circleville residents and remote after training for residents local to the Barberton area.
• Effective presentation and communication of CHM.
• Strong reasoning ability to address objections and find solutions for prospective members.
• Flexibility to work hours ranging from 8:00am – 6:00pm

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Quality Assurance Test Engineer is responsible for developing automated testing strategies and implementing them in industry standard testing frameworks. The Quality Assurance Test Engineer provides both manual and automated testing expertise and oversight and also plays a role in providing advice, guidance and monitoring emerging technologies.

Responsibilities

• Develop and maintain moderately complex integration, functional, and non-functional tests, and contribute to automated test frameworks, to ensure the holistic quality of the software.
• Lead the verification of system functionality by executing moderately complex automated and manual tests, analyzing results, and providing recommendations; record test outcomes; report defects and results in test repository.
• Work with Business Analysts on defining End-to-End test plans for User Acceptance Testing and assist end users during UAT to ensure that acceptance criteria has been met.
• Contribute to the implementation of the delivery pipeline including test automation, test environments, and security.
• Perform manual testing responsibilities, including the creation of test cases and test plans.
• Verify performance and scalability of the system.
• Provide troubleshooting support for moderately complex production issues or software issues to ensure the stability of the application.
• Actively participate in formal reviews of software products, databases, and environments relating to testing of the software.

Knowledge & Experience Required

• Knowledge & proficiency in Microsoft SQL Server.
• Minimum of 1-2 years of experience in quality assurance / test automation.
• Medium skill level with test automation and continuous integration tools; demonstrated experience with building environments and pipelines.
• Experience with one programming language and operating system (preferably C#).
• Experienced in problem-solving and decision-making skills, with the ability to identify and resolve project issues and risks.
• Strong organizational, time management, and verbal and written communication skills.

Education Desired

• Associate or bachelor’s degree in computer science or related field.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The SEO/SEM & Email Marketing Specialist will drive Christian Healthcare Ministries’ digital presence and engagement through strategic search engine optimization, paid media campaigns, and multi-channel communication initiatives. This role combines technical expertise in SEO/SEM with creative, results-driven email, SMS, and chat marketing strategies to support conversion, lead generation, and retention.

Key Responsibilities

Search Engine Optimization (SEO)

• Develop and execute SEO strategies to enhance organic visibility and traffic.
• Optimize website content, metadata, and structure based on best practices.
• Conduct keyword research, backlink analysis, and on-page optimization.
• Use tools such as Google Analytics, Search Console, SEMrush, Ahrefs, or Moz.
• Identify and resolve technical SEO issues on the WordPress website.
• Partner with content teams to ensure SEO-friendly and high-performing content.

Search Engine Marketing (SEM)

• Create and manage paid advertising campaigns on Google Ads and Microsoft Ads.
• Conduct keyword planning, bid strategy, A/B testing, and conversion tracking.
• Optimize campaigns for performance and ROI; manage PPC budgets.
• Develop compelling ad copy and optimized landing pages for lead generation.
• Report on key metrics and make strategic recommendations for improvement.

Email, SMS, and Chat Marketing

• Build email automations and manage SMS & chat campaigns across the user lifecycle.
• Manage end-to-end campaign execution: planning, segmentation, setup, testing, deployment, and reporting.
• Use marketing automation tools (HubSpot) for campaign delivery.
• Personalize communications using data-driven segmentation.
• Ensure brand consistency, responsiveness, and compliance with industry best practices.
• Provide campaign performance analysis with actionable insights.

Website & Technical Management

• Perform minor updates on the WordPress website (blogs, landing pages, etc.).
• Work with developers for advanced site enhancements as needed.

Qualifications

Experience

• 2-5 years of combined experience in SEO, SEM, email marketing, and digital communications, preferably in B2C, B2B2C, or nonprofit sectors.
• Proven success in managing paid ad campaigns and email/SMS marketing programs.

Technical Skills

• Proficient in tools like Google Ads, Microsoft Ads, Google Analytics, Google Search Console, Brightedge, HubSpot (or similar CRM/automation platforms).
• Familiarity with HTML, CSS, and JavaScript is a plus.

Marketing & Analytical Skills

• Strong grasp of keyword research, CRO, and A/B testing.

Interpersonal & Organizational Skills

• Self-motivated and collaborative team player.
• Strong organization, time management, and communication abilities.
• Ability to thrive in a fast-paced, mission-driven environment.

Faith-Based Alignment

• Must align with CHM’s Christian values and demonstrate ethical business conduct in line with New Testament principles.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk II role is primarily focused on helping end users with computer issues.  The role is also responsible for deploying and managing computers, printers, phones, and other accessories.  The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role.

Duties and Responsibilities

Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include:

• End user support for onsite and remote computers, mobile devices.
• End user support for phone system and fax system.
• Deploy and manage computers.
• Install and configure workstation applications and accessories.
• Assist with computer moves.
• Assist with management of printers.
• Create and improve department documentation (SOPs and Standards).
• Assist with management of infrastructure systems and hosted systems.
• Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
• Help with vendor management activities for software and service providers.
• Work with other departments and teams as needed to achieve the goals of the organization.
• Be professional with users, leaders, and vendors.  Treat them with kindness and respect.

Desired Skills & Experience

Minimum Requirements

• High School diploma.
• 2-5+ years of professional work experience in technology or another service-related field.
• Be able to lift and carry typical computer, monitor and printer devices.

Core Competency Requirements

• Solid understanding of the Windows Operating System for workstations and laptops.
• Solid understanding of Microsoft Office.
• Solid understanding of mobile devices and configuration.

Preferred Competency Requirements

• Experience deploying and supporting Mac computers.
• Experience supporting a phone system.
• Experience with Active Directory, File Server Management and Print Server Management.
• Experience managing users and mailboxes in O365.
• Experience with backup and restore solutions.

Pay

• Commensurate with qualifications.