Careers

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Administrative Assistant supports the daily operations of the Executive Office by providing administrative and logistical assistance to the Executive Assistant to the CEO. This role helps ensure seamless scheduling, communication, documentation, and project coordination to keep the executive office running smoothly. With a focus on detail, discretion, and service, this position strengthens CHM’s executive support infrastructure and enhances overall efficiency through behind-the-scenes excellence.

PRIMARY RESPONSIBILITIES

• Assist with calendar updates, meeting confirmations, and logistics preparation for CEO engagements
• Support executive communication efforts by drafting, formatting, proofreading, and distributing internal correspondence
• Help coordinate travel details, accommodations, and itineraries for VIP guests, board members, and speakers
• Organize and maintain files, digital records, and executive documents for easy access and accuracy
• Track and compile receipts for expense reporting; assist with budget-related data entry and reconciliation
• Attend select meetings to assist with notetaking and preparation of follow-up materials
• Help organize gifts, cards, and communications for employee life events and internal recognition
• Provide administrative support for internal events, special projects, and chapel coordination tasks
• Serve as a backup to the Executive Assistant as needed to maintain workflow continuity
• Maintain confidentiality in all executive office matters and handle information with professionalism and tact

CORE COMPENTENCIES & SKILLS

• Administrative Accuracy – Able to manage details with high precision
• Task Ownership – Takes initiative and follows through on responsibilities
• Written Communication – Clear, professional, and error-free writing
• Organization & Prioritization – Manages multiple tasks and deadlines effectively
• Service Mindset – Shows humility, flexibility, and a team-first approach
• Discretion – Maintains confidentiality and handles sensitive information appropriately
• Technology Proficiency – Skilled in Microsoft Office (Outlook, Word, Excel, Teams) and file organization systems

REQUIRED QUALIFICATIONS

Education:

• High school diploma required
• Associate’s or Bachelor’s degree is a plus but not necessary

Experience:

• 3+ years of administrative support or office coordination experience
• Experience supporting executives or working in a fast-paced, detail-driven environment preferred

Certifications:

• None required

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Marketing & Growth Enrollment Administrative Assistant provides essential administrative and organizational support to the Directors of Marketing and Growth Enrollment. This position plays a key role in ensuring smooth departmental operations, supporting communication and event coordination, maintaining records and reports, and facilitating onboarding for new team members.

As a representative of Christian Healthcare Ministries (CHM), this individual upholds the ministry’s mission and values while fostering efficiency, collaboration, and excellence across both departments.

ESSENTIAL FUNCTIONS

Ministry and Department Cultural Values

• Conduct oneself as a Christ-centered individual, maintaining the highest standards of biblical, ministerial, ethical, and legal business practices.
• Demonstrate professionalism, warmth, and a helpful attitude toward members, colleagues, and leadership.
• Uphold and exemplify CHM’s mission to glorify God, show compassion to members, and operate with integrity.
• Adhere to all Ministry policies and procedures as outlined in the Employee Handbook.

Administrative and Organizational Support

• Manage and maintain calendars, appointments, and meeting logistics for the Directors of Marketing and Growth Enrollment.
• Coordinate departmental organization, including scheduling, tracking project milestones, and maintaining shared files and resources.
• Prepare and distribute meeting agendas, take meeting notes, and ensure timely follow-up on action items.
• Assist in planning, communication, and execution of departmental projects, events, and marketing initiatives.
• Support the onboarding process by tracking new hire tasks, coordinating schedules, and assisting with team integration.
• Prepare, format, and maintain reports, contracts, and documentation as assigned.
• Provide limited technical support for online meetings (Teams, Zoom, etc.).

Financial and Reporting Responsibilities

• Manage purchase receipts, departmental credit card transactions, and expense reports.
• Assist with budget tracking, financial documentation, and expenditure reconciliation.
• Support the administration of departmental incentives in coordination with leadership.
• Track key performance indicators (KPIs) and prepare quarterly reports for departmental leadership.

CORE COMPETENCIES

• Communication & Collaboration
• Initiative & Accountability
• Attention to Detail
• Adaptability & Continuous Improvement
• Confidentiality & Discretion

PERFORMANCE EXPECTATIONS

• Maintain accuracy and timeliness in all reports, documentation, and scheduling.
• Facilitate clear communication and coordination across the Marketing and Growth Enrollment teams.
• Demonstrate professionalism and service-oriented support to internal and external stakeholders.
• Receive positive feedback from team members and leadership regarding organization and responsiveness.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• Some college coursework preferred; equivalent experience in administrative or project-related roles accepted.
• Minimum of 2–4 years of administrative or office coordination experience, preferably in a professional or ministry environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort learning new software applications.
• Familiarity with project management or CRM tools (e.g., Asana, Monday.com, Salesforce, HubSpot) preferred.
• Strong mathematical, organizational, and analytical skills.
• Proven ability to handle confidential and sensitive information with discretion.

PERSONAL SKILLS & TRAITS

• Self-motivated and proactive with a servant-leader mindset.
• Personable, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Trustworthy, reliable, and detail-oriented.
• Team-oriented with a willingness to assist others as needed.
• Demonstrates humility, integrity, and a teachable spirit.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.
• Standard office environment with moderate noise levels.
• On-site, in-office position located at CHM headquarters in Barberton, Ohio

Workplace Type: Remote/Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Authorization Specialist is a pivotal role within CHM, solely responsible for the detailed authorization of medical bills. This role ensures accurate processing of medical bills in alignment with CHM Guidelines while also supporting Medical Review Specialists through complex and challenging cases. Authorization Specialists are highly detailed with a focus and attention in maintaining accuracy of medical bills.

ROLES & RESPONSIBILITIES

• Verify eligibility and authorize medical needs/incidents in accordance with CHM’s Guidelines, ensuring accuracy and completeness.
• Input and update member information with an error rate of less than 1%.
• Perform thorough checks on memberships to identify key eligibility factors.
• Collaborate with other departments to rectify discrepancies in member information.
• Respond to correspondence from members or staff within a 24–48-hour timeframe.
• Maintain an approachable and appropriate attitude when interacting with CHM members and staff.
• Support vision and culture of the organization and Executive Leadership.
• Participate in on-going education and training as assigned by the Eligibility Adjudication Supervisor.

QUALIFICATIONS & REQUIREMENTS

• Task-Oriented: Must be highly motivated and task-focused.
• Self-Starter: Holds self and team accountable for getting things done both accurately and efficiently.
• Servant Leader: Willing to step in to do whatever is needed.
• Communication Skills: Excellent communication skills, both written and verbal.
• Technical Skills: Experience with Excel, Word, PowerPoint, and Outlook.
• Organizational Skills: Great organizational skills.
• Responsiveness: Responsive to the needs of the team and ministry.
• Teachability: Teachable and approachable.
• Values Alignment: Models CHM’s core values and mission statement.
• Handbook Knowledge: Expert knowledge of the CHM Guidelines and employee handbook.
• Team Player: Works well within a team environment.
• Positive Attitude: Maintains a positive attitude.
• Professional Appearance: Upholds a professional appearance.

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent.
• Basic knowledge of medical terminology and healthcare practices is preferred.
• Willingness to learn medical-related concepts through on-the-job training is required.

ADDITIONAL NOTES

• Model CHM’s Core Values, Mission Statement, and Vision Statement.
• Work as a team player with all departments and assist them when needed.

Workplace Type: Onsite/Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

Christian Healthcare Ministries (CHM) is seeking a detail-oriented and compassionate Authorization Support Specialist to join our team. This role is ideal for someone who enjoys helping others, thrives in a policy-driven environment, and can confidently communicate complex information with clarity and care.

As a liaison between members, authorizers, and eligibility training and communications, you’ll support phone and email inquiries related to eligibility and sharing status, ensure consistency in communications, and help maintain CHM’s commitment to excellence, accuracy, and ministry-first service.

ROLES & RESPONSIBILITIES

• Respond to sharing status emails and member inquiries with clarity, compassion, and adherence to CHM Guidelines
• Provide exceptional phone support related to authorization, eligibility, and program-level questions
• Help members understand their sharing status and assist with basic navigation of program terms
• Manage incoming authorization requests efficiently and accurately
• Communicate with authorizers to clarify missing documentation or inconsistencies
• Apply guideline knowledge to assist in determining next steps for member requests
• Collaborate with the Training and Communication team to improve scripts, templates, and resource materials
• Flag recurring communication issues for team-wide resolution
• Conduct internal communication reviews to ensure accuracy and alignment with CHM policies
• Contribute feedback to improve process flow, document updates, and guideline clarity
• Ensure CHM’s practices align with what is communicated to members

QUALIFICATIONS & REQUIREMENTS

• High school diploma or equivalent required
• Experience in customer care or medical bill authorization is preferred
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build trust, listen actively, and engage with empathy
• High attention to detail and commitment to accuracy
• Confident in navigating policy documents and explaining processes
• Strong problem-solving, organization, and multitasking abilities
• Basic knowledge of medical terminology and healthcare practices is preferred. 
• A willingness to learn medical-related concepts through on-the-job training is required. 
• Committed to CHM’s mission and values

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Business Analyst’s role will elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive at following emerging Technology trends, watching for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

Responsibilities

Position will dually report into the Project Management office and Functional Vertical VP, the duties and responsibilities of the Business Analyst role include:

Strategy and Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition and Deployment

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any required documentation software solutions that the organization may opt to use.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Act as the departmental Solution(s) configuration subject matter expert (SME).

Requirements

• Functional process expertise in Finance and Accounting systems and processes.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts
• Able to influence and drive individuals and teams to meet key milestones and overcome challenges.
• Ability to work in a team and/or be an effective individual contributor.

Experience with the following is preferred

• Professional certifications with International Institute of Business Analysis
• Accounting Practitioner
• Healthcare Industry
• Microsoft Office Suite of Products
• Monday Project Management Platform
• Sage Intacct Accounting Software

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH/Hazelwood Building

Position Summary

As a Cancer Specialist, you’ll be the initial point of contact for members diagnosed with cancer. Your role involves providing emotional support, actively listening, and offering prayers as they process this difficult news. You’ll walk alongside members and their families throughout their cancer journey. Additionally, you’ll collaborate with various CHM departments and work closely with our nurse navigator to connect members with high-quality treatment providers at cost-effective rates.

Role and Responsibilities

• Obtain necessary treatment details.
• Assess membership level, CHM Plus, offer pertinent programs based on the membership details and the type of cancer diagnosis.
• Acquire necessary documentation for a sharing determination. 
• Effectively communicate with the members, supervisors, team members, the nurse navigator, and various departments.
• Multitask and maintain strong attention to detail.
• Interact with members to understand their needs, provide information, and help throughout the sharing determination process.
• Respond to member inquiries, issues, and concerns in a timely and professional manner through various communication channels, including communication with the nurse navigator, phone and/or email.
• Maintain accurate and organized records of members interactions, inquiries, orders, and other relevant information in CHM’s database
• Collaborate with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience.
• Seek opportunities for process improvement, suggest enhancements to processes, and provide feedback to member experience and overall effectiveness.
• Set up negotiating agreements with providers.
• Bill processing of cancer related Single Case Agreements and Memorandum of Understandings.
• Guide members to financial assistance program options specific to diagnosis.
• Assist members to help optimize their lifetime maximum amount when limitations exist.

Qualifications

• High school diploma or successful completion of a high school equivalency
• Minimum of 1 year of experience in Program Services.
• Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.
• Proficient PC operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.)
• Experience with medical bills preferred.
• Basic understanding of the entire Bill Processing w-Workflow.
• Strong analytical and problem-solving skills.
• Demonstrated history of effective phone communication skills.
• Advanced knowledge of CHM guidelines.
• Ability to handle stressful and sensitive situations.
• Knowledge of Cancer related benefit programs is helpful but not required.

Note: The qualifications and responsibilities outlined above are subject to change as the needs of the organization evolve.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Chapel Worship Leader and Coordinator for Christian Healthcare Ministries (CHM) is responsible for planning and leading weekly worship in chapel services that inspire and uplift employees while fostering a Christ-centered workplace culture. This role combines musical talent, spiritual leadership, and organizational skills to create meaningful worship experiences that align with CHM’s mission and values. The Worship Leader and Coordinator will collaborate with CHM leadership and staff to ensure chapel services serve as a time of spiritual growth and encouragement. Additionally, the role includes facilitating and coordinating the logistics for guest speakers selected in collaboration with the CEO’s office.

PRIMARY RESPONSIBILITIES

Worship Leadership

• Plan, organize, and lead engaging weekly chapel services, including song selection, prayer, and scripture reading.
• Lead worship vocally and/or instrumentally, ensuring a cohesive and uplifting worship experience.
• Create a welcoming atmosphere that encourages staff participation and spiritual connection.
• Collaborate with guest speakers, musicians, and other contributors to enhance the worship experience.

Service Coordination

• Develop weekly service plans in alignment with CHM’s mission, values, and spiritual goals.
• Coordinate the logistics of chapel services, including set-up, sound, and technical requirements.
• Recruit, mentor, and manage a team of volunteer or staff musicians and worship participants.
• Maintain an organized schedule of chapel themes, speakers, and special events.

Speaker Facilitation

• Work closely with the CEO to facilitate the selection and scheduling of guest speakers.
• Handle logistics for guest speakers, including travel arrangements, accommodations, and on-site coordination.
• Serve as the primary point of contact for speakers to ensure a smooth and welcoming experience.
• Communicate service details, themes, and expectations to guest speakers in advance.

Spiritual Engagement

• Encourage and model a lifestyle of worship and spiritual growth, serving as a resource for CHM employees.
• Support the spiritual needs of employees through prayer, encouragement, and availability.
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• Partner with leadership to identify and implement initiatives that promote spiritual growth and engagement within the organization.

CORE COMPETENCIES & SKILLS

Education and Experience:

• Bachelor’s degree in Music, Worship Leadership, Theology, or a related field preferred.
• 2-3 years of experience leading worship in a church or ministry setting.
• Experience in planning and coordinating worship services and speaker logistics.

Skills and Competencies:

• Strong vocal and instrumental abilities (e.g., guitar, piano, or other).
• Excellent organizational and time-management skills.
• Proficiency in using worship technology, including sound systems and presentation software.
• Strong communication and interpersonal skills.
• Ability to manage and coordinate speaker schedules and logistics.
• Deep alignment with CHM’s mission, values, and statement of faith.

Personal Attributes:

• Ministry-minded with a heart for worship and serving others.
• Flexible, adaptable, and collaborative team player.
• A servant leader who fosters unity and engagement among employees.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

Complete Surgical Care Solution Specialist is a key member of the Complete Surgical Care Solution department, collaborating with Coral, a partnered company, to ensure the delivery of bundled pricing. This position requires effective cross- departmental collaboration with Provider Relations, Groups, and Date of Service teams. The primary objective of Complete Surgical Care Solution Specialist is to engage with members early on to secure the best bundled rates while ensuring access to high- quality providers.

Responsibilities

• Critical Thinking Skills: The Complete Surgical Care Solution Specialist is responsible for not only accurately entering data but also assessing eligibility, evaluating the need for additional information or documentation, and comprehending and clarifying medical records and treatment details.

• Communication Skills: The Complete Surgical Care Solution Specialist must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.

• Computer Skills: This role requires proficient computer skills, including manual data entry, coordination with members for medical records, incident creation, internal action item maintenance, and evaluation of requirements for the Coral platform. Team members will utilize computer tools to explore alternative options. Additional computer tasks involve document management, navigation of Microsoft Outlook and Microsoft Teams, and verification of critical checks within Gift Manager.
• Flexibility and Adaptability: The Complete Surgical Care Solution Specialist must exhibit flexibility and adaptability to handle interruptions and adapt to changes in processes and responsibilities. Regular interruptions may occur throughout the day to address inquiries, respond to Teams messages, and communicate updates. As the cost-containment initiative progresses and new roles emerge, changes and updates will be frequent, necessitating prompt adjustments, clarifications, and corrections.

Additional Functions

• Engaging with members: Interacting with members to understand their needs, provide information, and offer assistance throughout the selection process.

• Product knowledge: Developing a deep understanding of the services offered by CHM and Coral and effectively communicating their features, benefits, and options to members.

• Assessing member requirements: Evaluating member requirements, preferences, and constraints to help them select the most suitable service that aligns with their needs.

• Providing recommendations: Offering expert advice and recommendations based on the members’ needs and preferences, considering factors such as budget, specifications, and desired outcomes.

• Handling inquiries: Responding to member inquiries, resolving issues, and addressing concerns in a timely and professional manner through various communication channels, including phone and/or email.

• Documentation and record-keeping: Maintaining accurate and organized records of member interactions, inquiries, orders, and other relevant information in the organization’s database.

• Collaborating with internal teams: Collaborating with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience.

• Continuous improvement: Actively seeking opportunities for process improvement, suggesting enhancements to processes, and providing feedback to member experience and overall effectiveness.

Qualifications

• Demonstrated history of effective phone communication skills.
• High School Diploma or successful completion of a high school equivalency exam.
• Minimum of 1 year experience in client services, or a related field involving service-based programs preferred.
• Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.
• Proficient PC operation skills, including working with information systems and applications.
• Previous experience using Microsoft Office programs.
• Competency in operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.).
• Experience handling service dates or schedules associated with procedures, client services, or case workflows preferred.
• Experience with Medical Bills preferred.
• Basic understanding of billing processes, including invoice generation, approval workflows and payment tracking.
• Strong analytical and problem-solving skills.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Data Processor plays a critical role in ensuring the accuracy of automated data entries in the Member Bill Processing department. This position demands a meticulous attention to detail and the ability to maintain high- quality standards in a repetitive task environment. This supports the overall vision of Christian Healthcare Ministries to be the most exemplary and ministry-motivated health-cost sharing ministry in existence!

ROLES & RESPONSIBILITIES

Data Processing:

• Review and confirm the accuracy of the 5 critical items required for all medical bills, and requesting items necessary to process according to the CHM Processes and Member Guidelines
• Ensure the correctness of data on the Line Items and update/correct as needed.
• Validate Provider TIN for accuracy and correct any discrepancies.
• Examine Potential Issues for duplicate entries and invalid CPT codes, flagging these for staff review.

Communication and Documentation:

• Verify and manage the receipt of necessary Sharing Request Forms, requesting them when absent.
• Notify the Medical Review Team about needs submitted within the first 90 days of membership as per Standard Operating Procedures.

Quality Assurance and Improvement:

• Identify and escalate issues and potential areas for process improvement to the Team Lead or Supervisor.
• Ensure daily productivity goals are met consistently.

Professional Conduct:

• Maintain a professional demeanor at all times.
• Model the organization’s Core Values and uphold the Mission and Vision Statement.
• Collaborate effectively as a team player across all departments, providing assistance when necessary.

REQUIRED SKILLS & QUALIFICATIONS

• Proven experience in data validation/entering or a related field.
• Excellent attention to detail and accuracy.

• Strong problem-solving skills and ability to manage exceptions thoughtfully.
• Good communication skills, both written and verbal.
• Ability to adhere to strict confidentiality and data protection guidelines.

PREFERRED QUALIFICATIONS

• Experience in healthcare billing or related area.
• Familiarity with medical terminology and coding (e.g., CPT codes).
• Microsoft Office Suite (Excel/Outlook/Word) experience preferred

KEY PERFORMERS INDICATORS (KPIS/SUCCESS MEASURES:

• High accuracy rates
• Meeting or exceeding daily productivity

WORK ENVIRONMENT

• Computer based with long stretches of focused screen time
• Fast-paced with production-based goals
• The ability to manage repetitive tasks while maintaining accuracy

EDUCATION

• High School Diploma or equivalent

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Database Administrator at Christian Healthcare Ministries will be responsible for the maintenance, performance, and security of our database systems. This role requires a high level of technical expertise and the ability to work with various teams to ensure the database architecture supports the needs of our digital platforms, including our member portal and integrated services. 

Key Responsibilities

• Database Management and Security:
• Maintain, monitor, and optimize CHM’s databases for performance and reliability.
• Implement best practices for database security, ensuring data integrity and compliance with CHM’s privacy policies and guidelines.

• Data Backup and Recovery:
• Develop and manage backup strategies to ensure data is safeguarded.
• Plan and test disaster recovery solutions to minimize data loss in emergencies.

• Collaboration and Communication:
• Work closely with CHM staff to understand data requirements for different departments.
• Provide database-related technical support and guidance to ensure efficient data usage.

• Optimization and Development:
• Analyze and optimize queries and database structures for performance improvements.
• Assist in developing new database systems or updating existing ones, keeping CHM’s mission and program needs in mind.

• Documentation and Compliance:
• Maintain detailed documentation of database structures, processes, and changes.
• Ensure database systems adhere to the organization’s guidelines and the healthcare industry’s regulatory requirements.

• Project Management:
• Lead or contribute to database-related projects that align with CHM’s goals and support their healthcare-sharing mission.
• Implement changes with minimal disruption to CHM’s data workflows.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in database administration, management, security, and troubleshooting.
• Strong understanding of SQL and database management systems (e.g., MySQL, Microsoft SQL Server).
• Excellent problem-solving skills and ability to think algorithmically.
• Strong organizational skills and ability to manage multiple tasks simultaneously.

Desired Skills

• Experience with healthcare data management and security.
• Knowledge of data protection laws and understanding of CHM’s operational requirements.
• Technical proficiency with database software and tools, including new and emerging technologies.

Workplace Type: Onsite
Employment Type: FT (Adaptable Daytime Schedule)
Job Location: Barberton, OH (Portage & Hazelwood Buildings)

Position Summary

The Facilities Custodian is responsible for maintaining a clean, sanitary, and orderly environment within the facility. This role involves performing a variety of cleaning tasks to ensure that all areas, including hallways, offices, meeting rooms, and restrooms, are kept in excellent condition. The ideal candidate will have a strong attention to detail and the ability to work independently to achieve high standards of cleanliness.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Duties and Responsibilities

• Vacuuming carpeted hallways to remove dust, dirt, and debris.
• Damp mopping hard surface hallways to ensure they are clean and free from spills or stains.
• Emptying trash bins in offices, kitchens, and break rooms, and ensuring proper disposal of waste.
• Straightening up meeting rooms as needed, including arranging furniture and cleaning surfaces.
• Cleaning and sanitizing restrooms, including toilets, sinks, mirrors, and floors.
• Performing light dusting of surfaces, including desks, shelves, and other furniture.
• Cleaning glass surfaces, such as windows, mirrors, and glass doors, to remove smudges and fingerprints.
• Reporting any maintenance or repair needs to the supervisor.
• Ensuring that cleaning supplies are stocked and properly stored.
• Following all safety protocols and guidelines to maintain a safe working environment.

Skills and Qualifications

• Ability to notice and address small details to maintain a high level of cleanliness throughout the facility.
• Ability to prioritize tasks and manage time effectively to ensure all cleaning duties are completed within the allotted time.
• A strong work ethic and reliability, with the ability to consistently perform duties to a high standard without constant supervision.
• Basic ability to communicate effectively with colleagues and supervisors regarding cleaning tasks and any issues that arise.
• Familiarity with various cleaning methods and equipment, including vacuum cleaners, mops, and cleaning chemicals, is an advantage.
• Ability to identify and resolve minor cleaning-related issues independently or escalate them to a supervisor as necessary.
• Understanding of and adherence to safety guidelines, especially when handling cleaning chemicals and equipment.

Educational Requirements:

• High school diploma or equivalent is preferred.
• Previous experience in a cleaning or janitorial role is an advantage but not required.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Must be able to stand, walk, bend, and reach for extended periods.
• Ability to use cleaning equipment, such as vacuum cleaners and mops.
• Must be able to perform repetitive tasks, including sweeping, mopping, and wiping down surfaces.
• Ability to work in various environmental conditions, including exposure to cleaning chemicals.

This job description outlines the essential duties and requirements for the position but is not exhaustive. The Facilities Custodian may be required to perform additional tasks as needed to ensure the cleanliness and safety of the facility.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Portage & Hazelwood Building)

Position Summary

Christian Healthcare Ministries (CHM) is seeking a servant-hearted and experienced Food Service Manager to lead the operations of our internal food service program. This individual will oversee the preparation, quality, and service of meals for CHM staff events, meetings, and ministry gatherings. The ideal candidate will be a strategic planner and hands-on leader who upholds high standards of hospitality, food safety, and Christian values in every aspect of the food service ministry.

This role is critical to promoting a welcoming, team-oriented environment that supports CHM’s mission of glorifying God and serving His people.

Key Responsibilities

Leadership & Operations

• Manage the daily operations of CHM’s food service department, including meal planning, food preparation, scheduling, service, and cleanup.
• Lead, train, and supervise food service staff and volunteers to maintain high standards of hospitality and efficiency.
• Coordinate food service needs for internal events, staff lunches, board meetings, and ministry gatherings.

Menu Planning & Procurement

• Develop nutritious, appealing, and cost-effective menus that support dietary needs and organizational standards.
• Order and manage food and supply inventory while ensuring cost control and proper storage practices.
• Establish vendor relationships and ensure timely, budget-conscious procurement of food products and materials.

Health, Safety, & Compliance

• Maintain full compliance with local, state, and federal food safety and sanitation regulations.
• Ensure all kitchen equipment is operated safely and maintained properly.
• Conduct regular safety audits and train staff on hygiene, cleanliness, and hazard prevention procedures.

Administrative Duties

• Track and report food service budgets, inventory levels, and staff schedules.
• Collaborate with Facilities and HR to align staffing and resources with organizational needs.
• Assist with volunteer coordination and support related to food service functions.

Qualifications

• High school diploma or equivalent required; culinary or hospitality certification preferred.
• 3+ years of proven experience managing food service operations; nonprofit or ministry experience a plus.
• Current ServSafe Manager certification (or ability to obtain upon hire).
• Strong leadership and team-building skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and basic budgeting/reporting.
• Ability to lift up to 50 pounds and stand for extended periods.
• A heart for service and alignment with CHM’s Statement of Beliefs and organizational mission.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Graphic Designer supports the functions of the Creative Content Team and serves on a secondary cross-functional team that supports projects and campaigns for the marketing vertical. This in-office role designs both printed and digital pieces to convey essential information to CHM members, prospective members, and employees. The Senior Graphic Designer may also provide art direction, training, or mentorship to junior team members. Final approval of artwork is subject to the Creative Content Supervisor’s review.

KEY RESPONSIBILITIES

Ministry & Department Culture

• Conduct oneself as a Christian, maintaining the highest standards of biblical, ministerial, ethical, and legal business practices
• Maintain a professional, helpful, and friendly attitude and appearance toward the ministry, members, and staff
• Adhere to all rules and regulations as outlined in the CHM Employee Handbook

Graphic Design Duties

• Participate in departmental and cross-functional meetings to contribute to CHM’s branding strategy
• Collaborate on the development and application of CHM’s visual identity (e.g., style guides, colors, typography, photo selection)
• Conceptualize and execute creative solutions across digital and print platforms
• Create and manage email marketing campaigns including layout, design, graphics, and optimization for engagement.
• Leverage Adobe InDesign to develop member communications, promotional materials, and internal documents.
• Proactively recommend visual and design improvements for CHM materials
• Create literature including promotional materials, member communications, and internal documents
• Review and provide constructive feedback on design work by other team members

Additional Responsibilities

• Prepare artwork for commercial printing and/or coordinate print orders
• Provide training, education, or mentorship to other creative staff
• Perform other duties as assigned

QUALIFICATIONS

Experience & Technical Skills

• 1-3 years of relevant experience with a degree, or 5–10 years’ experience in a design, consulting, or marketing environment
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Experience in email marketing platforms (such as Mailchimp, Constant Contact, or HubSpot) and deisgning HTML-friendly layouts
• Proficiency in Microsoft Office Suite
• Strong grasp of design principles, typography, layout, and branding
• Ability to critically evaluate and clearly explain design choices
• Experience reviewing or mentoring junior designers is a plus

Personal Attributes

• Self-motivated with a collaborative, team-first mindset
• Excellent time management and ability to meet multiple project deadlines
• Eagerness to assist others and receive constructive feedback
• Humble and teachable spirit; seeks guidance as needed
• Strong communication, grammar, and spelling skills

Education

• An associate’s degree or equivalent experience in graphic design, visual communication, or a related field.
• A bachelor’s degree or certifications (Adobe, UX/UI, etc.) preferred but not required.
• A strong portfolio demonstrating design skills, creativity, and software proficiency.
• Equivalent experience (1–3 years in a design role) will also be considered

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Group Success Consultant plays a key role in optimizing the Group Enrollment process at Christian Healthcare Ministries (CHM), supporting the Group Enrollment Advisor team.  This role will be involved from initial prospect identification through the closing enrollment stage, supporting and communicating all administrative steps to ensure the administrative closure of the enrollment is completed with excellence.

This position is highly relational (both external and internal) and process-driven, supporting group administrators through the enrollment journey with clarity, empathy, and professionalism. The consultant ensures that no detail falls through the cracks, serving as a strategic connection point between sales, underwriting, medical review, and member support teams.

The Group Success Consultant collaborates with CHM’s Group Admin Specialist—a dedicated team member focused on retention and long-term support, helping to set the tone for a strong and lasting partnership.

This role will assist in organizing and preparing lead opportunities in support of the sales team. This includes researching prospective groups, gathering organizational insights, and helping create or distribute CHM marketing materials to support lead development strategies—focusing on warm lead generation and strategic outreach rather than cold calling. This supports CHM’s mission to expand its impact through thoughtful, relationship-based engagement with ministries and organizations.

They will report to and work closely with the Group Enrollment and Development Manager to ensure alignment in all areas of group onboarding, enrollment, and lead development efforts, supporting both operational excellence and strategic growth initiatives.

PRIMARY RESPONSIBILITIES

Group Onboarding & Coordination

• Serve as a point of contact for group administrators through closure of enrollment process.
• Guide groups through the onboarding process, providing clear, timely communication and a high-touch service experience.
• Oversee the administrative steps needed to finalize enrollment.
• Coordinate with internal teams to ensure that enrollment progresses smoothly and nothing is overlooked.
• Identify and resolve potential delays before they impact timelines, ensuring each group begins their membership with confidence.

Medical Review Process Oversight

• Support where needed the collection and submission of medical history forms and other documentation.
• Monitor progress and stay informed of key updates by working closely with CHM’s Group Admin Specialist.
• Ensure all interactions during onboarding align with CHM’s standards of privacy, compassion, and excellence.

Relationship & Experience Management

• Build trusted relationships with group administrators by offering proactive communication, helpful resources, and a consistent presence.
• Celebrate key onboarding milestones and ensure groups feel cared for every step of the way.
• Create a professional, service-minded experience that reflects the mission and heart of CHM.

Sales Support & Retention

• Act as a champion for sales follow-through, ensuring each enrollment is completed thoroughly and accurately.
• Serve as the connection between the sales team and member support, facilitating a smooth and well-timed handoff that sets the stage for retention and long-term success.
• Reinforce the value of CHM’s healthcare sharing model and help group administrators feel confident in their decision.
• Share feedback from onboarding experiences with the sales team to improve future outreach and service.
• Assist in organizing and preparing lead opportunities to support the sales team, including researching prospective groups, gathering organizational insights, and supporting the creation and distribution of marketing materials to help expand warm lead generation efforts.

Core Competencies & Skills

• Sales-aware presence that reinforces value through every touchpoint
• Customer-first mindset with a passion for exceptional service
• Process-oriented thinker who can keep timelines and details in sync
• Compelling communicator who instills confidence and clarity
• Flexible and adaptive under pressure or shifting group needs

Education, Experience, and Skills Required

• Associate or bachelor’s degree preferred, especially in Business, Communications, Marketing, or a related field.
• 1-2 years of experience in outside sales and/or sales support, group enrollment, business development, or account management, preferably in healthcare, benefits, or nonprofit services.
• Knowledge of Christian Healthcare Ministries’ model and guidelines is a plus.
• Previous experience working with HR professionals, executive leadership, and/or church or nonprofit organizations preferred.
• Strong writing and verbal communication skills, including email and phone etiquette.
• Must be self-motivated, detail-oriented, and committed to the mission of CHM.

Qualifications

• Excellent communication and relational skills verbally, written, and interpersonal.
• Highly organized and able to manage multiple group pipelines simultaneously.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot), Microsoft Office, and basic data tracking/reporting.
• Ability to solve problem with tact, empathy, and professionalism.
• Heart for ministry and mission-driven work, especially within Christian or nonprofit contexts.
• Prior experience in healthcare, insurance, or health sharing is a strong plus.

This job description outlines the general nature and key responsibilities of the role. Duties may change as CHM continues to grow and innovate. Candidates should be prepared to serve flexibly and collaboratively in a team environment.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Internal Communications Coordinator develops and delivers clear, engaging internal communications that strengthen employees’ connection to CHM’s mission, vision, and values. Working closely under the guidance of the Internal Communications Lead, this role supports the creation, coordination, and delivery of messages that keep staff informed, engaged, and aligned. This position serves as a key support role within the communications function, helping to manage the day-to-day execution of communication projects, maintaining internal communication systems, and assisting with initiatives that enhance transparency across CHM. The coordinator helps ensure consistency in CHM’s brand and messaging through strategic planning and coordination.

PRIMARY REPONSIBILITIES

• Support the planning and execution of internal communication strategies and campaigns that reinforce CHM’s mission, vision, and culture.
• Write, design, edit, and distribute internal content such as e-newsletters, emails, intranet updates, leadership messages, and digital signage.
• Coordinate, create and maintain recurring communication items (e.g. chapel announcement slides and script, digital internal signage, guest announcements, new hire communication, and computer screensaver etc.)
• Create reports through analytics and employee feedback to track communication effectiveness and identify communication trends.
• Assist in creating and maintenance of internal communications content calendar to ensure messages are timely, accurate, and strategically sequenced across departments and ministry wide.
• Track project deadlines, organize communication requests and maintain a communication project log, ensuring timely follow-up and delivery.
• Build up templated materials to ensure efficiency across projects and tasks.
• Conduct audits of current materials and assessment of materials that could be of use to create.
• Support larger HR communication initiatives by handling administrative and executional tasks that support the Internal Communications Lead for strategic work.
• Collaborate with cross-functional teams to promote and leverage employee engagement, ministry culture, and events.
• Provide event communication support, including pre-event promotion and post-event recap.
• Perform other duties as assigned by Supervisor.

CORE COMPETENCIES & SKILLS

• Strong written and verbal communication
• Excellent attention to detail and organization skills
• Time management and project coordination
• Collaboration and relationship-building
• Adaptability and problem-solving
• Foundational graphic design and visual communication
• Ability to work at a faster than average pace while managing multiple projects

REQUIRED QUALIFICATIONS

• Education: Bachelor’s degree in Communications, English, Marketing, or a related field; or equivalent experience.
• Experience: 1–2 years in communications, content creation, graphic design or a related area.
• Technical Skills: Familiarity with Microsoft 365 and its apps (particularly SharePoint), content management systems (CMS), document management systems (DMS), Canva, project management software, Monday.com, Teams, Carousel Digital Signage Adobe Creative Suite.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

Job Summary

The Information Technology Cyber Security Analyst is responsible for monitoring, responding to incidents and recommending actions for safeguarding our organization’s information systems and networks from cyber threats. This position requires a strong understanding of cyber security principles, excellent problem-solving skills, and the ability to stay ahead of emerging threats. If you are passionate about cyber security and have a keen eye for detail, we invite you to apply for this challenging and rewarding opportunity. This position will report to the IT Manager of Cyber Security.

Responsibilities

Threat Monitoring and Detection

• Monitor network traffic for unusual activity and potential security threats.
• Utilize intrusion detection/prevention systems and security information and event management (SIEM) tools to identify and respond to security incidents.
• Monitor logging in Sophos MDR and retain for necessary audits and controls.

Incident Response

• Investigate and analyze security incidents and provide detailed reports on findings.
• Coordinate with relevant teams to implement incident response plans and ensure a timely and effective resolution of security incidents.
• Be first point of contact on any incidents opened by Sophos MDR and collaborate with their team to resolve.

Vulnerability Management

• Conduct regular vulnerability assessments on systems and networks.
• Collaborate with system administrators and other stakeholders to address and remediate identified vulnerabilities.
• Participate in planning of and procedures on how to identify vulnerabilities in systems and networks and actions needed for remediation.

Security Procedures and Audits

• Collaborate with CHM teams to make sure procedures are understood.
• Ensure compliance with CHM best practices, regulations, and legal requirements.
• First point of contact on external audits done by third party partners of CHM.

Risk Assessment

• Perform risk assessments to identify potential security risks and develop mitigation strategies.
• Collaborate with cross-functional teams to integrate security measures into business processes.

Documentation and Reporting

• Maintain accurate and up-to-date documentation of security processes and procedures.
• Generate regular reports on the status of the organization’s cyber security posture for management and stakeholders.

Knowledge & Experience Required

• Proven experience in information security, with a focus on cyber security analysis and incident response.
• Strong knowledge of networking protocols, operating systems, and security technologies.
• Familiarity with regulatory requirements such as GDPR, HIPAA, or other industry-specific standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

Education & Certifications Desired

• Bachelor’s degree in information technology, Cyber Security, or a related field or comparable experience
• ISC2 CC, Security+, CySA+, Certified Ethical Hacker (CEH), or other relevant certifications are a plus.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a skilled Maintenance & Facilities Technician to join our facilities management team. This role requires a proactive, knowledgeable individual who is capable of managing various maintenance duties with an emphasis on safety and efficiency.

Key Responsibilities

• Participate in the regular maintenance and repairs of HVAC systems, electrical systems, and plumbing to ensure optimal operation and compliance with all safety standards.
• Utilize basic computer skills to maintain digital records of repairs, services, and maintenance schedules. Proficiency in Microsoft Excel is necessary for managing and reporting data effectively.
• Apply management skills to lead small teams during projects, ensuring tasks are completed timely and within budget.
• Conduct routine inspections of the facilities to identify and resolve issues before they escalate, helping maintain a safe environment for all occupants.
• Collaborate with other departments to prioritize maintenance tasks and manage schedules without disrupting the operational flow.
• Some janitorial duties expected.

Qualifications

• Proven experience in general maintenance including plumbing, electrical, and HVAC systems.
• Strong management skills with the ability to oversee maintenance operations and lead teams effectively.
• Working knowledge of facility management best practices.
• Proficient in using basic computer software, particularly Excel, for tracking and reporting purposes.
• Excellent problem-solving skills and attention to detail.

Preferred Skills

• Experience in using maintenance management software.
• Strong communication and interpersonal skills to interact with team members and other departments effectively.
• Ability to adapt to changing situations and handle multiple priorities with a proactive approach.

Education and Experience:

• High school diploma or equivalent.

JOB SUMMARY

The Maternity Care PRIA Specialist is a vital member of the Maternity Care team. This role ensures that all maternity-related medical bills are reviewed and processed with accuracy, compassion, and integrity. The specialist is responsible for auditing maternity bills, validating clinical documentation, and ensuring compliance with CHM guidelines and quality standards. By doing so, this role directly supports CHM’s mission of walking alongside expectant mothers and families during a pivotal season of life, ensuring their needs are met with excellence and stewardship.

ESSENTIAL JOB FUNCTIONS

• Review and audit maternity-related itemized bills for accuracy (i.e., patient name, benefit code, place of service, date of service, and total charges).
• Confirm member eligibility of coverage and verify membership monthly monetary contributions are current with required documentation.
• Collaborate with maternity care staff and other departments to obtain and validate clinical documentation, ensuring that maternity services and complexity are accurately represented.
• Identify duplicate bills, ineligible amounts, and maternity-related services outside CHM guidelines.
• Audit eligible discounts entered by Authorizers or Advocates for accuracy
• De-escalate or escalate maternity bills to appropriate departments when additional verification or correction is needed.
• Participate in the implementation of policies and procedures for maternity bill processing in alignment with CHM guidelines.
• Recommend improvements to workflows and systems that strengthen maternity care reimbursement processes.
• Provide feedback to leadership regarding trends, billing inconsistencies, or systemic issues specific to maternity care.
• Perform other job duties as assigned by management.

CORE COMPETENCIES & SKILLS

• High attention to detail and accuracy in reviewing medical bills.
• Strong communication skills (written and verbal) to engage with maternity care staff, members, and providers.
• Compassionate, empathetic approach in supporting expectant mothers and families.
• Ability to maintain confidentiality and strict adherence to HIPAA requirements.
• Problem-solving skills to identify billing errors or documentation gaps.
• Collaborative team player, able to work cross-departmentally in a ministry-focused environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access).
• Adaptability and responsiveness in a fast-paced maternity care setting.

EXPERIENCE REQUIREMENTS

• Medical background preferred, with prior experience in billing, auditing, or healthcare reimbursement.
• Familiarity with maternity and obstetric billing codes, services, or processes strongly preferred.
• Previous experience using information systems/applications in a healthcare or billing environment.

EDUCATION

• Required: High School Diploma or equivalent (GED or high school equivalency exam).

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Standard office hours: Monday–Friday, [9:00am – 5:00pm].
• Prolonged periods of sitting at a desk using a computer and telephone.
• Occasional extended hours may be required during high-volume maternity billing periods.
• Onsite role in Barberton, OH.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

ESSENTIAL JOB FUNCTIONS

• Assist member inquiries via phone and email with time sensitivity in mind.
• Respond to member inquiries within established service standards.
• Accurately document calls and updates in CHM systems.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• Demonstrate an understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor.
• Adhere to HIPAA compliance and confidentiality requirements at all times.

SKILLS & COMPETENCIES

• Soft skills: Empathy, patience, compassion, ability to de-escalate situations.
• Core strengths: Time management, attention to detail, adaptability, problem-solving, teamwork.
• Technical skills: Comfort with billing systems, CRM/EMR software, or call management systems.

EXPERIENCE REQUIREMENTS

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Medical Review Team at Christian Healthcare Ministries (CHM) is entrusted with representing the organization’s vision and mission, particularly regarding the determination of pre-existing conditions and alternative treatment protocols. Equipped with specialized training under the guidance of the Medical Director, this team continuously updates their insights into traditional medical standards and medical record reviews.

The Medical Review Specialist is responsible for reviewing, analyzing, and interpreting medical documentation to ensure accuracy, compliance, and alignment with CHM’s eligibility guidelines. This position requires a detail-oriented professional who can manage complex cases with compassion and uphold the values of CHM while working directly with members and staff.

ESSENTIAL JOB FUNCTIONS

• Review medical records thoroughly to assess eligibility and appropriateness of medical services provided.
• Analyze medical documentation to determine necessity, compliance, and alignment with CHM guidelines.
• Conduct literature reviews and research to support evidence-based recommendations.
• Stay abreast of medical research, industry trends, and regulatory changes to maintain current and relevant recommendations.
• Communicate effectively with members, demonstrating compassion and professionalism while de-escalating tense situations.
• Collaborate with CHM leadership, the Eligibility Review Supervisor, and the Medical Director to ensure consistency in decision-making.
• Maintain strict confidentiality and safeguard all protected health information (PHI) in compliance with HIPAA and CHM policies.
• Perform other job duties as assigned by management.

QUALIFICATIONS & COMPETENCIES

• Strong analytical and critical thinking skills with the ability to interpret complex medical documentation.
• Effective communication skills (written and verbal) with the ability to explain complex medical information clearly and with empathy.
• Strong organizational skills with the ability to prioritize multiple cases and meet deadlines.
• Proficiency in Microsoft Office Suite and ability to learn internal CHM systems and databases.
• Collaborative spirit with the ability to work effectively within a team environment while upholding CHM’s mission.
• Demonstrated integrity, trustworthiness, and commitment to CHM’s values.

EXPERIENCE REQUIREMENTS

• Prior experience in medical record review, utilization review, or related healthcare role preferred.
• Familiarity with HIPAA regulations and compliance standards.

• Experience working with medical coding, health information systems, or EMR/EHR platforms is a plus.
• Strong attention to detail and commitment to accuracy in all review processes.

PERFORMANCE EXPECTATIONS

• Complete reviews accurately and within established timelines.
• Maintain a high level of confidentiality, professionalism, and compliance with CHM policies.
• Ensure positive interactions with members and staff through clear, compassionate communication.
• Consistently support CHM’s mission and organizational goals through collaborative problem-solving and member-focused service.

PERFORMANCE EXPECTATIONS

• Standard hours: Monday–Friday, 9:00 AM – 5:00 PM
• Hybrid work potential available after successful completion of training and demonstration of performance standards.
• Work is primarily sedentary, requiring extended periods of computer-based review and communication.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS

• Ability to remain in a stationary position for long periods while reviewing medical records.
• Frequent use of computer, keyboard, and other office equipment.
• Occasional lifting of up to 20 pounds (e.g., files or records).
• Work performed in a professional office environment with moderate noise levels.

Workplace Type: Onsite
Employment Type: FT
Job Location: Circleville, OH

JOB SUMMARY

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other’s medical bills.

The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM’s core values and commitment to service excellence.

ESSENTIAL JOB FUNCTIONS

• Meet sales targets, goals, and performance expectations.
• Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process.
• Establish referrals, build relationships, and develop contacts with potential prospects.
• Respond promptly and professionally to prospective member calls and inquiries.
• Ensure delivery of high-quality, Christ-centered service.
• Address member questions, concerns, and provide thoughtful recommendations.
• Assist in retaining memberships when appropriate.
• Respond to emails, calls, and voicemail promptly.
• Clearly explain CHM guidelines, programs, and options to members.
• Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader.
• Maintain professionalism, empathy, and a positive attitude.
• Demonstrate strong communication skills in both phone and written correspondence.
• Uphold CHM’s Core Values and Mission Statement in all interactions.
• Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience.
• Gain a deep understanding of the Member Enrollment Team’s structure and objectives.
• Input, track, and manage prospects using HubSpot and internal CHM systems.
• Develop ongoing relationships with prospects through consistent and intentional follow-up.

OTHER FUNCTIONS

• Demonstrate Christian values and adhere to ethical and legal business practices.
• Support CHM initiatives and departmental goals as assigned.

EDUCATION, EXPERIENCE & SKILLS REQUIRED

• Prior experience in online or phone-based sales (preferred).
• College education or equivalent work experience (preferred).
• Strong verbal and written communication skills, including professional phone and email etiquette.
• Proficiency in CHM guidelines, programs, and policies (training provided).
• Competence with Microsoft Office Suite and CRM tools such as HubSpot.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Self-motivated, collaborative, and committed to teamwork.
• Strong problem-solving and conflict resolution skills.
• Willingness to ask questions, seek guidance, and support team initiatives.

TRAINING & DEVELOPMENT

New representatives will complete a structured training program designed to build a strong understanding of CHM’s membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided.

WORKING CONDITIONS

• Must adhere to organizational policies and procedures as outlined in the employee handbook.
• Occasional travel may be required for ministry or business purposes.
• Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs.
• Requires extended periods of sitting, working on a computer, and communicating by phone or email.
• Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.

ESSENTIAL JOB FUNCTIONS

• Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
• Verify and update member information accurately in CHM’s systems.
• Log and track all interactions in the member management system (Gift Manager or CRM).
• Follow standard operating procedures (SOPs) when handling common inquiries.
• Provide accurate information about CHM guidelines, membership, billing, and processes.
• Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
• Review and assess member concerns, escalating to management when necessary.
• Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
• Meet established performance standards (e.g., call volume, response time, member satisfaction).
• Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
• Protect member confidentiality and comply with HIPAA and organizational privacy standards.
• Thrive in a collaborative team environment and contribute positively to overall team goals.
• Uphold the mission, vision, values, and service standards of CHM in every interaction.
• Maintain a professional demeanor at all times.
• Perform other job duties as assigned by management.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

• Required: High School Diploma or equivalent.
• Preferred: Some college coursework in business, communications, or related field; or 1–2 years of customer service experience.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
• Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
• Strong verbal and written communication skills, with active listening ability.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage workload, multi-task, and adapt to changing priorities.
• Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.

CORE COMPETENCIES

• Interpersonal Communication
• Servant Leadership Mindset
• Teamwork & Collaboration
• Conflict Resolution
• Detail Orientation & Accuracy
• Adaptability & Flexibility

PERFORMANCE EXPECTATIONS

• Maintain accuracy and efficiency in all member records updates.
• Meet or exceed department standards for call and email response times.
• Consistently achieve high member satisfaction scores.
• Demonstrate reliability, accountability, and professionalism in all duties.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Standard schedule: Monday–Friday, 9:00 AM–5:00 PM (with flexibility for ministry needs).
• Office-based environment with regular phone and computer use.
• Ability to sit at a desk and use a computer/phone for extended periods.
• Manual dexterity for typing and handling office equipment.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

Heartfelt Radio / WKJA is seeking a dynamic, Christ-centered Morning Show Host to lead and produce our weekday morning drive program. Reporting to the General Manager, this role is responsible for delivering engaging, interactive, and audience-centered content that honors the Lord and connects deeply with the Northeastern Ohio community.

As both Host and Producer, you will set the tone for our listeners each morning, bringing encouragement, biblical truth, and relevant local focus. This position requires creativity, strong on-air presence, technical proficiency, and a heart for ministry.

KEY RESPONSIBILITIES

On-Air Hosting & Production

• Prepare, produce, and present the weekday morning program (Monday–Friday, 5:30 a.m.–9:00 a.m.).
• Arrive early to plan, rehearse, and prepare content; remain available after the program for wrap-up duties.
• Lead and provide direction to a co-host, ensuring each program maintains high production standards, strong local emphasis, and is Christ-centered, engaging, edifying, and entertaining.
• Operate studio equipment and automation systems during live broadcasts, ensuring seamless, professional delivery.

Audience Growth & Engagement

• Develop and implement strategies to engage existing listeners and attract new ones.
• Support and participate in Sharathons, promotions, and fundraising campaigns, both on-air and at community events.
• Actively represent WKJA at public events, remote broadcasts, and ministry opportunities, serving as a positive ambassador for the station.
• Collaborate with the Listener Engagement Coordinator to maximize personal interaction with listeners through special events, outreach projects, and ministry activities.

Fundraising, Sponsorships & Underwriting

• Assist with fundraising efforts by developing and maintaining local sponsorships and underwriting packages in alignment with FCC regulations for non-commercial content.
• Build and maintain strong, ongoing relationships with sponsors and underwriters for the benefit of both WKJA and the supporting organizations.

Team Collaboration & Ministry Contribution

• Work closely with the General Manager, programming staff, and national ministries to support promotions and initiatives.
• Contribute to a team environment by assisting coworkers, offering support across departments, and seeking guidance when needed.
• Embrace opportunities for ministry, prayer, and outreach as part of the station’s mission.

QUALIFICATIONS & EXPERIENCE

Required

• Agreement with and commitment to the mission and Statement of Faith of Heartfelt Radio / WKJA.
• Previous on-air broadcast experience with demonstrated on-air personality, strong voice, and listener engagement ability.
• Proficiency with radio automation systems (e.g., ENCO, WideOrbit, RCS, or similar), audio boards, and digital editing software (e.g., Audacity, Adobe Audition).
• Strong written and verbal communication skills, including telephone and interpersonal skills.
• Computer proficiency, including word processing, spreadsheets, and digital media platforms.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Availability for occasional evenings, weekends, travel, and community events as required.

Preferred

• Degree in Communications, Journalism, Media, or related field (or equivalent professional experience).
• Experience with podcasting, livestreaming, and social media platforms for listener engagement.
• Fundraising and/or sponsorship sales experience in a nonprofit or ministry environment.

PERSONAL ATTRIBUTES

• A strong and consistent Christian walk with a passion for sharing the Gospel.
• Authentic, engaging, and approachable on-air presence.
• Team-oriented with a collaborative spirit, yet able to take initiative independently.
• Adaptable to a changing media environment and open to new processes and technologies.
• Creative thinker with the ability to balance ministry focus with audience engagement.

WORKING CONDITIONS

• Standard on-air schedule: Monday–Friday, 5:30 a.m.–9:00 a.m. (with additional prep and wrap-up time expected).
• Flexibility required for fundraising campaigns, community events, and remote broadcasts.

Position is based at WKJA headquarters in Barberton, Ohio.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Network Systems Administrator is responsible for the management, maintenance, and optimization of the organization’s IT infrastructure, including networks, servers, and related systems. This role ensures reliable connectivity, security, and performance while supporting operational goals and ongoing IT projects.

Responsibilities

• Network Management: Administer, configure, and maintain network systems, including routers, switches, firewalls, VPNs, and wireless infrastructure to ensure secure and optimal performance.
• Systems Administration: Manage servers (Windows/Linux), storage solutions, and cloud-based platforms, ensuring uptime, availability, and system health.
• Monitoring & Troubleshooting: Proactively monitor network and system performance, identify issues, and resolve outages or performance bottlenecks.
• Security Compliance: Implement and maintain network security policies, perform vulnerability assessments, and manage updates/patches to ensure compliance with organizational and industry standards.
• Backup & Recovery: Design, execute, and maintain data backup, recovery, and disaster recovery strategies.
• Project Implementation: Assist in planning and executing IT infrastructure upgrades, expansions, and migrations (e.g., wireless deployments, hardware refreshes, virtualization projects).
• Documentation & Reporting: Maintain detailed system documentation, network diagrams, and standard operating procedures (SOPs). Provide regular reports on system and network performance.
• User Support: Provide technical support to end-users, troubleshoot network/system issues, and ensure smooth IT operations across departments.

Knowledge & Experience Required

• 3–5 years of experience in network/system administration, including hands-on experience with network devices, virtualization, cloud platforms, and security tools.

Skills

• Proficiency in managing Cisco, Sophos, Dell, PaloAlto, Arista, Juniper or similar network hardware.
• Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
• Strong understanding of network protocols, firewalls, and security best practices.
• Excellent problem-solving, communication, and project management skills.

Preferred Skills

• Familiarity with monitoring tools (e.g., PRTG, Auvik, Solarwinds).
• Experience with scripting (PowerShell, Python) for automation.
• Knowledge of IT governance frameworks (ITIL) and disaster recovery planning.

Education & Certifications Desired

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications: Relevant certifications such as CCNA, Network+, MCSE, or Azure Administrator preferred.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivate Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimize Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Quality Assurance Test Engineer is responsible for developing automated testing strategies and implementing them in industry standard testing frameworks. The Quality Assurance Test Engineer provides both manual and automated testing expertise and oversight and also plays a role in providing advice, guidance and monitoring emerging technologies.

Responsibilities

• Develop and maintain moderately complex integration, functional, and non-functional tests, and contribute to automated test frameworks, to ensure the holistic quality of the software.
• Lead the verification of system functionality by executing moderately complex automated and manual tests, analyzing results, and providing recommendations; record test outcomes; report defects and results in test repository.
• Work with Business Analysts on defining End-to-End test plans for User Acceptance Testing and assist end users during UAT to ensure that acceptance criteria has been met.
• Contribute to the implementation of the delivery pipeline including test automation, test environments, and security.
• Perform manual testing responsibilities, including the creation of test cases and test plans.
• Verify performance and scalability of the system.
• Provide troubleshooting support for moderately complex production issues or software issues to ensure the stability of the application.
• Actively participate in formal reviews of software products, databases, and environments relating to testing of the software.

Knowledge & Experience Required

• Knowledge & proficiency in Microsoft SQL Server.
• Minimum of 1-2 years of experience in quality assurance / test automation.
• Medium skill level with test automation and continuous integration tools; demonstrated experience with building environments and pipelines.
• Experience with one programming language and operating system (preferably C#).
• Experienced in problem-solving and decision-making skills, with the ability to identify and resolve project issues and risks.
• Strong organizational, time management, and verbal and written communication skills.

Education Desired

• Associate or bachelor’s degree in computer science or related field.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Receptionist serves as the first point of contact for visitors and callers, providing professional and courteous service while maintaining the highest standards of confidentiality and organizational excellence. This role is responsible for executing front-desk operations, managing administrative and clerical tasks, maintaining office supply inventories, and supporting the Program Services Leadership Team (PSLT) with daily operational needs.

As a part of Christian Healthcare Ministries (CHM), the Receptionist is expected to uphold CHM’s biblical principles, demonstrate Christ-like service, and contribute to a culture of excellence, compassion, and hospitality.

PRIMARY RESPONSIBILITIES

• Serve as the primary point of contact for guests, staff, and vendors, ensuring a welcoming and professional environment that reflects CHM’s values.
• Answer calls coming in on the operator line and direct them to the appropriate staff member promptly and courteously.
• Manage visitor check-ins, maintain visitor logs, and issue appropriate credentials.
• Handle incoming and outgoing mail and deliveries efficiently and accurately.
• Perform administrative and clerical support tasks for the PSLT, including document preparation, filing, and correspondence.
• Maintain and monitor inventory levels of office supplies, proactively restocking as necessary.
• Oversee the upkeep and organization of the reception area, conference rooms, and common spaces.
• Ensure conference rooms are consistently stocked with beverages, snacks, and candy.
• Monitor security cameras and respond appropriately to any needs or incidents that arise, coordinating with facilities or security personnel as needed.
• Assist the Executive Assistant to PSLT with administrative coordination, scheduling, document preparation, and event or meeting logistics.
• Manage meeting room reservations and maintain calendars for shared conference spaces.
• Ensure a positive visitor experience by maintaining a hospitable and organized front-desk atmosphere consistent with CHM’s mission and service standards.

QUALIFICATIONS

Education and Experience

• High school diploma or equivalent required.
• Minimum of 1–2 years of experience in an administrative, receptionist, or customer service role preferred.

Skills and Competencies

• Excellent verbal communication and interpersonal skills.
• Strong organizational and time management abilities.
• Demonstrated customer service orientation with a professional and friendly demeanor.
• Ability to handle confidential information with discretion.
• Basic understanding of administrative and clerical procedures and systems.
• Basic understanding of how Christian Healthcare Ministries functions.
• Proficient in Microsoft Office 365 or related software.
• Ability to multitask and work flexibly in fast-paced situations.
• Demonstrated commitment to teamwork, accuracy, and dependability.

Faith Alignment

• Must adhere to and support the Christian Healthcare Ministries Statement of Beliefs.
• Demonstrates a personal commitment to serving others in a Christ-centered environment.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• May require occasional flexibility for events or extended hours as needed.
• Prolonged periods sitting at a desk and working on a computer.
• Regular interaction with staff, members, and visitors in an office setting.
• Must be able to lift up to 15 pounds occasionally.