Careers

Workplace Type: Onsite/Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Authorization Specialist is a pivotal role within CHM, solely responsible for the detailed authorization of medical bills. This role ensures accurate processing of medical bills in alignment with CHM Guidelines while also supporting Medical Review Specialists through complex and challenging cases. Authorization Specialists are highly detailed with a focus and attention in maintaining accuracy of medical bills.

ROLES & RESPONSIBILITIES

• Verify eligibility and authorize medical needs/incidents in accordance with CHM’s Guidelines, ensuring accuracy and completeness.
• Input and update member information with an error rate of less than 1%.
• Perform thorough checks on memberships to identify key eligibility factors.
• Collaborate with other departments to rectify discrepancies in member information.
• Respond to correspondence from members or staff within a 24–48-hour timeframe.
• Maintain an approachable and appropriate attitude when interacting with CHM members and staff.
• Support vision and culture of the organization and Executive Leadership.
• Participate in on-going education and training as assigned by the Eligibility Adjudication Supervisor.

QUALIFICATIONS & REQUIREMENTS

• Task-Oriented: Must be highly motivated and task-focused.
• Self-Starter: Holds self and team accountable for getting things done both accurately and efficiently.
• Servant Leader: Willing to step in to do whatever is needed.
• Communication Skills: Excellent communication skills, both written and verbal.
• Technical Skills: Experience with Excel, Word, PowerPoint, and Outlook.
• Organizational Skills: Great organizational skills.
• Responsiveness: Responsive to the needs of the team and ministry.
• Teachability: Teachable and approachable.
• Values Alignment: Models CHM’s core values and mission statement.
• Handbook Knowledge: Expert knowledge of the CHM Guidelines and employee handbook.
• Team Player: Works well within a team environment.
• Positive Attitude: Maintains a positive attitude.
• Professional Appearance: Upholds a professional appearance.

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent.
• Basic knowledge of medical terminology and healthcare practices is preferred.
• Willingness to learn medical-related concepts through on-the-job training is required.

ADDITIONAL NOTES

• Model CHM’s Core Values, Mission Statement, and Vision Statement.
• Work as a team player with all departments and assist them when needed.

Workplace Type: Onsite/Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

Christian Healthcare Ministries (CHM) is seeking a detail-oriented and compassionate Authorization Support Specialist to join our team. This role is ideal for someone who enjoys helping others, thrives in a policy-driven environment, and can confidently communicate complex information with clarity and care.

As a liaison between members, authorizers, and eligibility training and communications, you’ll support phone and email inquiries related to eligibility and sharing status, ensure consistency in communications, and help maintain CHM’s commitment to excellence, accuracy, and ministry-first service.

ROLES & RESPONSIBILITIES

• Respond to sharing status emails and member inquiries with clarity, compassion, and adherence to CHM Guidelines
• Provide exceptional phone support related to authorization, eligibility, and program-level questions
• Help members understand their sharing status and assist with basic navigation of program terms

• Manage incoming authorization requests efficiently and accurately
• Communicate with authorizers to clarify missing documentation or inconsistencies
• Apply guideline knowledge to assist in determining next steps for member requests
• Collaborate with the Training and Communication team to improve scripts, templates, and resource materials
• Flag recurring communication issues for team-wide resolution
• Conduct internal communication reviews to ensure accuracy and alignment with CHM policies
• Contribute feedback to improve process flow, document updates, and guideline clarity
• Ensure CHM’s practices align with what is communicated to members

QUALIFICATIONS & REQUIREMENTS

• High school diploma or equivalent required
• Experience in customer care or medical bill authorization is preferred
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build trust, listen actively, and engage with empathy
• High attention to detail and commitment to accuracy
• Confident in navigating policy documents and explaining processes
• Strong problem-solving, organization, and multitasking abilities
• Basic knowledge of medical terminology and healthcare practices is preferred. 
• A willingness to learn medical-related concepts through on-the-job training is required. 
• Committed to CHM’s mission and values

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Business Analyst’s role will elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive at following emerging Technology trends, watching for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

Position will dually report into the Project Management office and Functional Vertical VP, the duties and responsibilities of the Business Analyst role include:

Strategy and Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition and Deployment

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any required documentation software solutions that the organization may opt to use.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Act as the departmental Solution(s) configuration subject matter expert (SME).

Requirements

• Functional process expertise in Finance and Accounting systems and processes.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts
• Able to influence and drive individuals and teams to meet key milestones and overcome challenges.
• Ability to work in a team and/or be an effective individual contributor.

Experience with the following is preferred

• Professional certifications with International Institute of Business Analysis
• Accounting Practitioner
• Healthcare Industry
• Microsoft Office Suite of Products
• Monday Project Management Platform
• Sage Intacct Accounting Software

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH/Hazelwood Building

Position Summary

As a Cancer Specialist, you’ll be the initial point of contact for members diagnosed with cancer. Your role involves providing emotional support, actively listening, and offering prayers as they process this difficult news. You’ll walk alongside members and their families throughout their cancer journey. Additionally, you’ll collaborate with various CHM departments and work closely with our nurse navigator to connect members with high-quality treatment providers at cost-effective rates.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Role and Responsibilities

• Obtain necessary treatment details.
• Assess membership level, CHM Plus, offer pertinent programs based on the membership details and the type of cancer diagnosis.
• Acquire necessary documentation for a sharing determination. 
• Effectively communicate with the members, supervisors, team members, the nurse navigator, and various departments.
• Multitask and maintain strong attention to detail.
• Interact with members to understand their needs, provide information, and help throughout the sharing determination process.
• Respond to member inquiries, issues, and concerns in a timely and professional manner through various communication channels, including communication with the nurse navigator, phone and/or email.
• Maintain accurate and organized records of members interactions, inquiries, orders, and other relevant information in CHM’s database
• Collaborate with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience.
• Seek opportunities for process improvement, suggest enhancements to processes, and provide feedback to member experience and overall effectiveness.
• Set up negotiating agreements with providers.
• Bill processing of cancer related Single Case Agreements and Memorandum of Understandings.
• Guide members to financial assistance program options specific to diagnosis.
• Assist members to help optimize their lifetime maximum amount when limitations exist.

Qualifications

• High school diploma or successful completion of a high school equivalency
• Minimum of 1 year of experience in Program Services.
• Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.
• Proficient PC operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.)
• Experience with medical bills preferred.
• Basic understanding of the entire Bill Processing w-Workflow.
• Strong analytical and problem-solving skills.
• Demonstrated history of effective phone communication skills.
• Advanced knowledge of CHM guidelines.
• Ability to handle stressful and sensitive situations.
• Knowledge of Cancer related benefit programs is helpful but not required.

Note: The qualifications and responsibilities outlined above are subject to change as the needs of the organization evolve.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Chapel Worship Leader and Coordinator for Christian Healthcare Ministries (CHM) is responsible for planning and leading weekly worship in chapel services that inspire and uplift employees while fostering a Christ-centered workplace culture. This role combines musical talent, spiritual leadership, and organizational skills to create meaningful worship experiences that align with CHM’s mission and values. The Worship Leader and Coordinator will collaborate with CHM leadership and staff to ensure that chapel services serve as a time of spiritual growth and encouragement. Additionally, the role includes facilitating and coordinating the logistics for guest speakers selected in collaboration with the CEO’s office.

Key Responsibilities

Worship Leadership

• Plan, organize, and lead engaging weekly chapel services, including song selection, prayer, and scripture reading.
• Lead worship vocally and/or instrumentally, ensuring a cohesive and uplifting worship experience.
• Create a welcoming atmosphere that encourages staff participation and spiritual connection.
• Collaborate with guest speakers, musicians, and other contributors to enhance the worship experience.

Service Coordination

• Develop weekly service plans in alignment with CHM’s mission, values, and spiritual goals.
• Coordinate the logistics of chapel services, including set-up, sound, and technical requirements.
• Recruit, mentor, and manage a team of volunteer or staff musicians and worship participants.
• Maintain an organized schedule of chapel themes, speakers, and special events.

Speaker Facilitation

• Work closely with the CEO to facilitate the selection and scheduling of guest speakers.
• Handle logistics for guest speakers, including travel arrangements, accommodations, and on-site coordination.
• Serve as the primary point of contact for speakers to ensure a smooth and welcoming experience.
• Communicate service details, themes, and expectations to guest speakers in advance.

Spiritual Engagement

• Encourage and model a lifestyle of worship and spiritual growth, serving as a resource for CHM employees.
• Support the spiritual needs of employees through prayer, encouragement, and availability.
• Partner with leadership to identify and implement initiatives that promote spiritual growth and engagement within the organization.

Qualifications:

Education and Experience

• Bachelor’s degree in Music, Worship Leadership, Theology, or a related field preferred.
• 2-3 years of experience leading worship in a church or ministry setting.
• Experience in planning and coordinating worship services and speaker logistics.

Skills and Competencies

• Strong vocal and instrumental abilities (e.g., guitar, piano, or other).
• Excellent organizational and time-management skills.
• Proficiency in using worship technology, including sound systems and presentation software.
• Strong communication and interpersonal skills.
• Ability to manage and coordinate speaker schedules and logistics.
• Deep alignment with CHM’s mission, values, and statement of faith.

Personal Attributes

• Ministry-minded with a heart for worship and serving others.
• Flexible, adaptable, and collaborative team player.
• A servant leader who fosters unity and engagement among employees.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

Complete Surgical Care Solution Specialist is a key member of the Complete Surgical Care Solution department, collaborating with Coral, a partnered company, to ensure the delivery of bundled pricing. This position requires effective cross- departmental collaboration with Provider Relations, Groups, and Date of Service teams. The primary objective of Complete Surgical Care Solution Specialist is to engage with members early on to secure the best bundled rates while ensuring access to high- quality providers.

Responsibilities

• Critical Thinking Skills: The Complete Surgical Care Solution Specialist is responsible for not only accurately entering data but also assessing eligibility, evaluating the need for additional information or documentation, and comprehending and clarifying medical records and treatment details.

• Communication Skills: The Complete Surgical Care Solution Specialist must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.

• Computer Skills: This role requires proficient computer skills, including manual data entry, coordination with members for medical records, incident creation, internal action item maintenance, and evaluation of requirements for the Coral platform. Team members will utilize computer tools to explore alternative options. Additional computer tasks involve document management, navigation of Microsoft Outlook and Microsoft Teams, and verification of critical checks within Gift Manager.
• Flexibility and Adaptability: The Complete Surgical Care Solution Specialist must exhibit flexibility and adaptability to handle interruptions and adapt to changes in processes and responsibilities. Regular interruptions may occur throughout the day to address inquiries, respond to Teams messages, and communicate updates. As the cost-containment initiative progresses and new roles emerge, changes and updates will be frequent, necessitating prompt adjustments, clarifications, and corrections.

Additional Functions

• Engaging with members: Interacting with members to understand their needs, provide information, and offer assistance throughout the selection process.

• Product knowledge: Developing a deep understanding of the services offered by CHM and Coral and effectively communicating their features, benefits, and options to members.

• Assessing member requirements: Evaluating member requirements, preferences, and constraints to help them select the most suitable service that aligns with their needs.

• Providing recommendations: Offering expert advice and recommendations based on the members’ needs and preferences, considering factors such as budget, specifications, and desired outcomes.

• Handling inquiries: Responding to member inquiries, resolving issues, and addressing concerns in a timely and professional manner through various communication channels, including phone and/or email.

• Documentation and record-keeping: Maintaining accurate and organized records of member interactions, inquiries, orders, and other relevant information in the organization’s database.

• Collaborating with internal teams: Collaborating with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience.

• Continuous improvement: Actively seeking opportunities for process improvement, suggesting enhancements to processes, and providing feedback to member experience and overall effectiveness.

Qualifications

• Demonstrated history of effective phone communication skills.
• High School Diploma or successful completion of a high school equivalency exam.
• Minimum of 1 year experience in client services, or a related field involving service-based programs preferred.
• Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.
• Proficient PC operation skills, including working with information systems and applications.
• Previous experience using Microsoft Office programs.
• Competency in operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.).
• Experience handling service dates or schedules associated with procedures, client services, or case workflows preferred.
• Experience with Medical Bills preferred.
• Basic understanding of billing processes, including invoice generation, approval workflows and payment tracking.
• Strong analytical and problem-solving skills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Job Summary

The Controller plays a critical leadership role in maintaining the financial integrity of the Ministry through transparency, trust and accountability.  This position oversees all aspects of accounting operations, financial reporting, internal controls, budgeting, and audit compliance.

Primary Responsibilities

Accounting & Financial Operations

• Oversee the general ledger, accounts payable, finance related payroll functions, and bank reconciliations.
• Ensure timely and accurate monthly, quarterly, and annual financial reporting in accordance with GAAP.
• Implement and maintain strong internal controls to protect Ministry assets.
• Manage the Ministry’s cash flow and liquidity to support operational needs.
• Support financial strategies by assisting with analysis and reporting for pricing review, financial planning, and forecasting.
• Supervise the Assistant Controller and Finance Specialist in daily and monthly functions.

Budget & Cost Management Coordination

• Supervise the Budget and Cost Analyst, ensuring alignment with financial goals.
• Review budget reports, approved expenditures, and enforce expense and travel policies.
• Oversee capital budgets and asset management in collaboration with the Budget and Cost Analyst.
• Work closely with department heads to ensure financial accountability across teams.
• Support vendor negotiations and cost-saving initiatives in partnership with the Budget and Cost Analyst.

Audit, Compliance & Financial Systems

• Lead preparation for external audits and financial reviews, serve as a liaison to auditors.
• Lead preparation for tax filings and regulatory compliance requests.
• Ensure compliance with accounting standards and regulatory requirements.
• Oversee the optimization of financial systems, including Sage Intacct.

Core Competencies & Skills

• Strong attention to detail, organizational skills, and analytical problem-solving skills.
• Effectively communicate with team members, Ministry leadership and various departments.
• Expertise in financial reporting with a strong knowledge of GAAP, budgeting, and internal controls.
• Proficiency in Sage Intacct or similar accounting systems.

Required Qualifications

• Preferred 5 years of experience in financial management, with a strong background in accounting and compliance.
• Bachelor’s degree in Accounting, Finance, or a related field (CPA preferred).

Workplace Type: Onsite
Employment Type: FT (Adaptable Daytime Schedule)
Job Location: Barberton, OH (Portage & Hazelwood Buildings)

Position Summary

The Facilities Custodian is responsible for maintaining a clean, sanitary, and orderly environment within the facility. This role involves performing a variety of cleaning tasks to ensure that all areas, including hallways, offices, meeting rooms, and restrooms, are kept in excellent condition. The ideal candidate will have a strong attention to detail and the ability to work independently to achieve high standards of cleanliness.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Duties and Responsibilities

• Vacuuming carpeted hallways to remove dust, dirt, and debris.
• Damp mopping hard surface hallways to ensure they are clean and free from spills or stains.
• Emptying trash bins in offices, kitchens, and break rooms, and ensuring proper disposal of waste.
• Straightening up meeting rooms as needed, including arranging furniture and cleaning surfaces.
• Cleaning and sanitizing restrooms, including toilets, sinks, mirrors, and floors.
• Performing light dusting of surfaces, including desks, shelves, and other furniture.
• Cleaning glass surfaces, such as windows, mirrors, and glass doors, to remove smudges and fingerprints.
• Reporting any maintenance or repair needs to the supervisor.
• Ensuring that cleaning supplies are stocked and properly stored.
• Following all safety protocols and guidelines to maintain a safe working environment.

Skills and Qualifications

• Ability to notice and address small details to maintain a high level of cleanliness throughout the facility.
• Ability to prioritize tasks and manage time effectively to ensure all cleaning duties are completed within the allotted time.
• A strong work ethic and reliability, with the ability to consistently perform duties to a high standard without constant supervision.
• Basic ability to communicate effectively with colleagues and supervisors regarding cleaning tasks and any issues that arise.
• Familiarity with various cleaning methods and equipment, including vacuum cleaners, mops, and cleaning chemicals, is an advantage.
• Ability to identify and resolve minor cleaning-related issues independently or escalate them to a supervisor as necessary.
• Understanding of and adherence to safety guidelines, especially when handling cleaning chemicals and equipment.

Educational Requirements:

• High school diploma or equivalent is preferred.
• Previous experience in a cleaning or janitorial role is an advantage but not required.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Must be able to stand, walk, bend, and reach for extended periods.
• Ability to use cleaning equipment, such as vacuum cleaners and mops.
• Must be able to perform repetitive tasks, including sweeping, mopping, and wiping down surfaces.
• Ability to work in various environmental conditions, including exposure to cleaning chemicals.

This job description outlines the essential duties and requirements for the position but is not exhaustive. The Facilities Custodian may be required to perform additional tasks as needed to ensure the cleanliness and safety of the facility.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Portage & Hazelwood Building)

Position Summary

This role plays an important part of our ministry’s culture by helping take care of the nutritional needs for the CHM staff during the workday. This individual’s main responsibilities would be purchasing kitchen goods, preparing the salad bar and keeping a sanitary kitchen and dining area. Other duties include cleaning dishes, providing refreshments for meetings and training sessions, organizing supplies and helping keep track of inventory stock.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Duties and Responsibilities

• Greets and serves staff promptly and courteously for lunch.
• Handles all hot and cold foods appropriately during preparation and service, ensures proper sanitation practices occur continually.
• Helps maintain appropriate portion control for inventory and budget.
• Maintains post during designated lunch times.
• Cleans equipment as assigned thoroughly and in a timely manner.
• Accurately inventories supply daily and requisitions items needed.
• Ensures all food and supplies are stored under proper conditions, covered, labeled, and dated.
• Stocks snack area and salad bar
• Relays relevant comments from staff members directly to the supervisor when warranted.
• Maintains standard operating procedures in accordance with company policy, guidelines and outside state laws surrounding food safety.
• Performs related responsibilities as required.

Requirements, Desired Skills & Experience

• This role is active so being on your feet the majority of the day is an essential requirement.
• Basic core competencies with computers
• Clean driving record
• Able to lift 20 pounds.
• Ability to establish and maintain friendly work relationships and interactions with CHM staff.

Education

• High school diploma or equivalent.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The General Manager (GM) of Heartfelt Radio (WKJA) provides visionary, strategic, and operational leadership to fulfill the station’s mission of Christ-centered broadcasting. As a ministry of Christian Healthcare Ministries (CHM), WKJA exists to uplift, inform, and encourage listeners through faith-based content and community engagement.

Reporting directly to the Executive Director of Organizational Effectiveness, the GM is responsible for the overall direction, operation, financial stewardship, regulatory compliance, staff development, and public representation of WKJA and its affiliated platforms. This role ensures that all activities and messaging remain mission-focused, audience-driven, and aligned with CHM’s core values of service, faith, and excellence.

KEY RESPONSIBILITIES

1. Leadership & Staff Development

• Provide Christ-centered, servant leadership to radio staff and volunteers.
• Foster an environment of spiritual growth, teamwork, and professional development.
• Oversee HR functions including recruitment, onboarding, performance evaluation, and volunteer management.
• Nurture a positive, mission-driven culture aligned with CHM values.

2. Regulatory & Legal Compliance

• Ensure adherence to all federal, state, and local laws and regulations (FCC, FAA, copyright/licensing, etc.).
• Maintain thorough documentation and readiness for audits, inspections, or reviews.

3. Financial Management

• Collaborate with CHM finance to develop and manage the station’s annual operating budget.
• Ensure responsible and transparent use of financial resources in accordance with ministry policies.

4. Funding & Donor Development

• Design and implement a comprehensive annual funding strategy.
• Cultivate and steward individual donors, sponsors, and philanthropic partners.
• Lead fundraising campaigns and special events, including Shar-A-Thons and seasonal appeals.

5. Marketing, Promotion & Public Relations

• Oversee WKJA’s branding, promotional content, and public messaging across all media.
• Organize and lead community engagement events, station tours, and outreach efforts.
• Serve as the public face of WKJA at events and in media appearances.

6. Strategic Partnerships & Underwriting

• Establish and grow underwriting partnerships with businesses, churches, and ministries.
• Manage sponsorship contracts in accordance with FCC guidelines.
• Maintain relationships with national program producers and negotiate broadcast agreements.

7. Programming Oversight

• Lead programming strategy, format development, and music selection to meet audience and ministry goals.
• Supervise on-air staff, develop content schedules, and ensure high-quality broadcasting.
• Align programming with the station’s mission and listener needs.

8. Organizational Representation

• Represent WKJA and CHM in public, denominational, industry, and community settings with integrity and professionalism.
• Serve as an on-air personality as needed to maintain strong community connection and visibility.

9. Additional Duties

• Fulfill other duties as assigned by CHM Executive Leadership to support the mission of Christian Healthcare Ministries and the growth of WKJA.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree in Communications, Broadcasting, Business, Ministry Leadership, or related field preferred.
• Minimum 5 years of experience in radio/media management or equivalent leadership role.
• Experience in donor development, budget management, and regulatory compliance strongly preferred.

Knowledge, Skills & Abilities

• Deep understanding of Christian broadcasting and ministry-focused communication.
• Strong leadership, organizational, and team-building skills.
• Knowledge of FCC and other relevant media regulations.
• Excellent verbal and written communication abilities.
• Proficiency in radio operations, media platforms, and public engagement strategies.
• Commitment to CHM’s Statement of Beliefs and mission.

PERSONAL ATTRIBUTES

• Passionate about media ministry and community impact.
• Servant-hearted and spiritually mature Christian.
• Visionary leader with high integrity and accountability.
• Relational, collaborative, and adaptable.
• Strategic thinker with strong decision-making capabilities.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

Job Summary

The Information Technology Cyber Security Analyst is responsible for monitoring, responding to incidents and recommending actions for safeguarding our organization’s information systems and networks from cyber threats. This position requires a strong understanding of cyber security principles, excellent problem-solving skills, and the ability to stay ahead of emerging threats. If you are passionate about cyber security and have a keen eye for detail, we invite you to apply for this challenging and rewarding opportunity. This position will report to the IT Manager of Cyber Security.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

Threat Monitoring and Detection

• Monitor network traffic for unusual activity and potential security threats.
• Utilize intrusion detection/prevention systems and security information and event management (SIEM) tools to identify and respond to security incidents.
• Monitor logging in Sophos MDR and retain for necessary audits and controls.

Incident Response

• Investigate and analyze security incidents and provide detailed reports on findings.
• Coordinate with relevant teams to implement incident response plans and ensure a timely and effective resolution of security incidents.
• Be first point of contact on any incidents opened by Sophos MDR and collaborate with their team to resolve.

Vulnerability Management

• Conduct regular vulnerability assessments on systems and networks.
• Collaborate with system administrators and other stakeholders to address and remediate identified vulnerabilities.
• Participate in planning of and procedures on how to identify vulnerabilities in systems and networks and actions needed for remediation.

Security Procedures and Audits

• Collaborate with CHM teams to make sure procedures are understood.
• Ensure compliance with CHM best practices, regulations, and legal requirements.
• First point of contact on external audits done by third party partners of CHM.

Risk Assessment

• Perform risk assessments to identify potential security risks and develop mitigation strategies.
• Collaborate with cross-functional teams to integrate security measures into business processes.

Documentation and Reporting

• Maintain accurate and up-to-date documentation of security processes and procedures.
• Generate regular reports on the status of the organization’s cyber security posture for management and stakeholders.

Knowledge & Experience Required

• Proven experience in information security, with a focus on cyber security analysis and incident response.
• Strong knowledge of networking protocols, operating systems, and security technologies.
• Familiarity with regulatory requirements such as GDPR, HIPAA, or other industry-specific standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

Education & Certifications Desired

• Bachelor’s degree in information technology, Cyber Security, or a related field or comparable experience
• ISC2 CC, Security+, CySA+, Certified Ethical Hacker (CEH), or other relevant certifications are a plus.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

We’re looking for a Junior Quality Assurance Engineer who takes pride in breaking things—in the best possible way. You’ll play a critical role in ensuring our applications function reliably, efficiently, and as expected by users. From clicking through UI components to validating API responses and reviewing SQL scripts, you’ll help build confidence in every release. If you have a sharp eye, a methodical mindset, and a desire to grow your technical testing skills, we’d love to meet you.

KEY RESPONSIBILITIES

• Collaborate with developers, product owners, and business analysts to understand software requirements and acceptance criteria.
• Design, document, and execute manual test plans and test cases for web applications, APIs, and backend processes.
• Validate API endpoints using tools like Postman, Swagger, or equivalent.
• Review and test SQL queries and scripts for accuracy and performance.
• Log, track, and validate defects using issue-tracking systems such as Jira or Azure DevOps.
• Contribute to the creation and maintenance of test documentation, including test plans, regression checklists, and test case repositories.
• Participate in agile ceremonies such as sprint planning, standups, and retrospectives to ensure quality is baked into the development process.
• Collaborate with developers on identifying opportunities for test automation.

KNOWLEDGE & EXPERIENCE REQUIRED

• Collaborate with developers, product owners, and business analysts to understand software requirements and acceptance criteria.
• Design, document, and execute manual test plans and test cases for web applications, APIs, and backend processes.
• Validate API endpoints using tools like Postman, Swagger, or equivalent.
• Review and test SQL queries and scripts for accuracy and performance.
• Log, track, and validate defects using issue-tracking systems such as Jira or Azure DevOps.
• Contribute to the creation and maintenance of test documentation, including test plans, regression checklists, and test case repositories.
• Participate in agile ceremonies such as sprint planning, standups, and retrospectives to ensure quality is baked into the development process.
• Collaborate with developers on identifying opportunities for test automation.

Required Skills and Qualifications

• 1–3 years of experience in software testing or a similar QA role.
• Familiarity with manual testing practices, including UI and API testing.
• Basic knowledge of SQL; ability to read and understand queries and data relationships.
• Strong attention to detail, with a passion for identifying edge cases and potential issues.
• Good written and verbal communication skills for documenting test results and reporting issues.

PREFERRED SKILLS (OPTIONAL)

• Experience with test management and tracking tools (e.g., Azure DevOps, TestRail, or Jira).
• Exposure to API testing tools (e.g., Postman, Swagger).
• Understanding of QA methodologies and SDLC processes (Agile/Scrum preferred).
• Basic scripting or coding experience for automation (e.g., Selenium, Playwright, or similar frameworks).
• Familiarity with CI/CD pipelines or automated build/test tools.

PERSONAL ATTRIBUTES DESIRED

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

WORK CONDITIONS

On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a skilled Maintenance & Facilities Technician to join our facilities management team. This role requires a proactive, knowledgeable individual who is capable of managing various maintenance duties with an emphasis on safety and efficiency.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities

• Participate in the regular maintenance and repairs of HVAC systems, electrical systems, and plumbing to ensure optimal operation and compliance with all safety standards.
• Utilize basic computer skills to maintain digital records of repairs, services, and maintenance schedules. Proficiency in Microsoft Excel is necessary for managing and reporting data effectively.
• Apply management skills to lead small teams during projects, ensuring tasks are completed timely and within budget.
• Conduct routine inspections of the facilities to identify and resolve issues before they escalate, helping maintain a safe environment for all occupants.
• Collaborate with other departments to prioritize maintenance tasks and manage schedules without disrupting the operational flow.
• Some janitorial duties expected.

Qualifications

• Proven experience in general maintenance including plumbing, electrical, and HVAC systems.
• Strong management skills with the ability to oversee maintenance operations and lead teams effectively.
• Working knowledge of facility management best practices.
• Proficient in using basic computer software, particularly Excel, for tracking and reporting purposes.
• Excellent problem-solving skills and attention to detail.

Preferred Skills

• Experience in using maintenance management software.
• Strong communication and interpersonal skills to interact with team members and other departments effectively.
• Ability to adapt to changing situations and handle multiple priorities with a proactive approach.

Education and Experience:

• High school diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid/Remote Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Medical Review Team at Christian Healthcare Ministries is a dedicated group entrusted with representing the organization’s vision and mission, particularly concerning the determination of pre-existing conditions and alternative treatment protocols. Equipped with specialized training under the guidance of the Medical Director, this team continuously updates their insights into traditional medical standards and reviewing medical records.

Their primary responsibility lies in handling the most challenging and complicated memberships while upholding the values and standards of CHM. Additionally, this role involves direct communication with members over the phone to address inquiries, provide information, and resolve concerns.

Essential Job Functions

• Review medical records thoroughly to assess the eligibility and appropriateness of provided medical services.
• Analyze medical documentation to determine the necessity and compliance of treatments, procedures, and services.
• Communicate with members via phone to address inquiries, explain medical review processes, and provide guidance on eligibility and coverage.
• Possess effective communication skills to de-escalate tense situations and foster constructive dialogue with members based on eligibility criteria.
• Recognize, research, and maintain accuracy in all assessments and communications.
• Perform literature reviews and research studies to gather relevant data and evidence to support recommended guideline changes.
• Stay abreast of advancements in medical research, evidence-based practices, and regulatory requirements to ensure recommendations are current and relevant.

Qualifications

• Collaborate with CHM Leadership, even when differing views arise, to ensure alignment with the organization’s goals and objectives.
• Receive direction from the ER-Supervisor and ER-Team to ensure a smooth workflow and efficient resolution of complex cases.
• Communicate openly, honestly, and compassionately with co-workers, members, and staff, delivering information with care and empathy both in writing and over the phone.
• Handle member phone calls with professionalism, ensuring questions are answered and concerns are addressed promptly.
• Maintain strict confidentiality and respect for the privacy of both staff and members in all interactions and discussions.
• Demonstrate unwavering trustworthiness in all actions and decisions, as this role carries significant responsibility.

Experience Requirements

• Perform other job duties as assigned by management.
• Prior experience in medical record review, utilization review, or a similar role within the healthcare industry preferred.
• Experience in member or customer communication, particularly phone-based interactions, is highly desirable.
• Familiarity with regulatory requirements and guidelines of HIPAA regulations.
• Effective communication skills, both verbal and written, with the ability to articulate complex medical information clearly and professionally.
• Detail-oriented approach with a commitment to accuracy and thoroughness in medical record review processes.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

What We Offer

• Compensation is based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
• Examine medical bill information to ensure accuracy and completeness.
• Verify account balances and research financial assistance programs.
• Review expedites, overpayments, and estimates.
• Review member concerns and provide escalation to management when necessary.
• Follow up on providers’ proposals and maintain members well-informed throughout the process.
• Upholds the mission, vision, values, and customer service standards of CHM.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs and Adobe software
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of the healthcare field is preferred.
• Experience in medical billing is a plus.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills
• Compensation commensurate with experience
• Perform other job duties as assigned by management.

Education

• Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

• Prolonged periods of sitting at a desk.

Workplace Type: Remote (Local Candidates Only)
Employment Type: FT
Job Location: Circleville, OH or Barberton, OH

Position Summary

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves lead generation, providing exceptional member experience, and upholding high standards.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Professional Development
• Paid Training

Essential Job Functions

• Generate leads across all 50 states to maintain a continuous pipeline.
• Meeting sales-targets, goals, and expectations
• Establish referrals, relationship building and contacts with potential prospects.
• Respond to prospective member calls and inquiries.
• Ensure delivery of high-quality service.
• Conduct webinars for prospective CHM enrollment.
• Address member questions, concerns, and provide recommendations.
• Assist in retaining memberships when suitable.
• Perform assigned tasks promptly.
• Respond to emails, calls, and voicemails promptly.
• Explain guidelines clearly to members.
• Offer suggestions for improvement to the Director of Member Enrollment and Team Lead.
• Maintain professionalism and positive attitude.
• Demonstrate strong member communication skills.
• Uphold CHM’s Core Values and Mission Statement.
• Collaborate with other departments and provide support as needed.
• Gain a deep understanding of MET’s unique structure and challenges.
• Input and manage prospects in HubSpot.
• Establish ongoing relationships with prospects by managing follow-up opportunities.

Other Functions

• Demonstrate Christian values and adhere to ethical and legal business practices.

Education, Experience, and Skills Required

• Prior experience in online/phone sales (preferred).
• College education (preferred).
• Strong verbal communication skills, including phone and email etiquette.
• Proficiency in CHM guidelines and policies.
• Computer proficiency in word processing and spreadsheets.
• Excellent organizational skills for managing multiple projects and deadlines.
• Self-motivated with a strong teamwork ethic.
• Conflict resolution skills and ability to foster teamwork.
• Willingness to provide assistance and seek guidance when necessary.

Working Conditions

• Adherence to organizational rules and regulations as outlined in the employee handbook.
• Occasional travel required for business purposes.
• Effective presentation and communication of CHM.
• Strong reasoning ability to address objections and find solutions for prospective members.
• Flexibility to work hours ranging from 8:00am – 6:00pm

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this entry-level role, the Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What We Offer

• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Verify and/or update member information as needed.
• Attract prospects by answering questions and giving suggestions.
• Make recommendations to obtain membership when appropriate.
• Review member concerns and provide escalation to management when necessary.
• Ensure guidelines are communicated clearly and concisely.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Upholds the mission, vision, values, and customer services standards of CHM.
• Always maintain a professional demeanor

Experience Requirements

• Required: HS Diploma or equivalency
• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills.
• Able to organize workloads and multi-task.
• Perform other job duties as assigned by management.

Schedule

• 9am-5pm, Monday thru Friday

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Network Systems Administrator is responsible for the management, maintenance, and optimization of the organization’s IT infrastructure, including networks, servers, and related systems. This role ensures reliable connectivity, security, and performance while supporting operational goals and ongoing IT projects.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Network Management: Administer, configure, and maintain network systems, including routers, switches, firewalls, VPNs, and wireless infrastructure to ensure secure and optimal performance.
• Systems Administration: Manage servers (Windows/Linux), storage solutions, and cloud-based platforms, ensuring uptime, availability, and system health.
• Monitoring & Troubleshooting: Proactively monitor network and system performance, identify issues, and resolve outages or performance bottlenecks.
• Security Compliance: Implement and maintain network security policies, perform vulnerability assessments, and manage updates/patches to ensure compliance with organizational and industry standards.
• Backup & Recovery: Design, execute, and maintain data backup, recovery, and disaster recovery strategies.
• Project Implementation: Assist in planning and executing IT infrastructure upgrades, expansions, and migrations (e.g., wireless deployments, hardware refreshes, virtualization projects).
• Documentation & Reporting: Maintain detailed system documentation, network diagrams, and standard operating procedures (SOPs). Provide regular reports on system and network performance.
• User Support: Provide technical support to end-users, troubleshoot network/system issues, and ensure smooth IT operations across departments.

Knowledge & Experience Required

• 3–5 years of experience in network/system administration, including hands-on experience with network devices, virtualization, cloud platforms, and security tools.

Skills

• Proficiency in managing Cisco, Sophos, Dell, PaloAlto, Arista, Juniper or similar network hardware.
• Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
• Strong understanding of network protocols, firewalls, and security best practices.
• Excellent problem-solving, communication, and project management skills.

Preferred Skills

• Familiarity with monitoring tools (e.g., PRTG, Auvik, Solarwinds).
• Experience with scripting (PowerShell, Python) for automation.
• Knowledge of IT governance frameworks (ITIL) and disaster recovery planning.

Education & Certifications Desired

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications: Relevant certifications such as CCNA, Network+, MCSE, or Azure Administrator preferred.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivate Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimize Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

Christian Healthcare Ministries (CHM) is seeking a skilled and reliable Paralegal/Legal Assistant to support our in-house counsel in managing the legal and administrative needs of a nationwide non-profit organization. This role is essential in ensuring continuity of legal operations, particularly given CHM’s presence in all 50 states and engagement in federal-level activities.

The Paralegal/Legal Assistant will handle administrative legal matters, manage documents, facilitate communication, and provide organizational support to streamline processes and maintain efficiency. This position plays a key role in coordinating efforts with outside counsel, internal legal operations, and adding strategic value across CHM’s mission-driven initiatives.

Key Responsibilities

• Conduct legal research, gather relevant information for legal and compliance matters.
• Draft, review, and edit documents, including contracts, policies, and correspondence.
• Maintain and organize documents, mail, and spreadsheets, ensuring all documents are accurately filed and easily accessible, systematized by category.
• Assist attorneys in preparing for meetings, conferences, and external matters.
• Coordinate and manage communication with internal staff, and external parties.
• Monitor compliance with applicable laws and regulations; track updates to the same.
• Provide administrative support with scheduling, filing, invoice review, data entry, etc.

Qualifications

• Minimum of Associate’s degree in Paralegal Studies with required education/training in Ohio; additional Paralegal Bar Certification or relevant Bachelor’s degree preferred.
• Minimum of three (3) years of experience as a Paralegal; five (5) or more years of experience preferred (may include some work experience as a legal assistant).
• Prior healthcare, insurance, or litigation experience is a plus
• Strong understanding of legal terminology, procedures, and documentation.
• Excellent research, writing, organizational, communication skills. (Detail oriented)
• Proficiency in Microsoft Office Suite, DocuSign, Excel, and legal research / databases.
• Ability to manage multiple tasks and prioritize effectively, including with scheduling.
• Commitment to the mission and values of CHM. 

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The SEO/SEM & Email Marketing Specialist will drive Christian Healthcare Ministries’ digital presence and engagement through strategic search engine optimization, paid media campaigns, and multi-channel communication initiatives. This role combines technical expertise in SEO/SEM with creative, results-driven email, SMS, and chat marketing strategies to support conversion, lead generation, and retention.

Key Responsibilities

Search Engine Optimization (SEO)

• Develop and execute SEO strategies to enhance organic visibility and traffic.
• Optimize website content, metadata, and structure based on best practices.
• Conduct keyword research, backlink analysis, and on-page optimization.
• Use tools such as Google Analytics, Search Console, SEMrush, Ahrefs, or Moz.
• Identify and resolve technical SEO issues on the WordPress website.
• Partner with content teams to ensure SEO-friendly and high-performing content.

Search Engine Marketing (SEM)

• Create and manage paid advertising campaigns on Google Ads and Microsoft Ads.
• Conduct keyword planning, bid strategy, A/B testing, and conversion tracking.
• Optimize campaigns for performance and ROI; manage PPC budgets.
• Develop compelling ad copy and optimized landing pages for lead generation.
• Report on key metrics and make strategic recommendations for improvement.

Email, SMS, and Chat Marketing

• Build email automations and manage SMS & chat campaigns across the user lifecycle.
• Manage end-to-end campaign execution: planning, segmentation, setup, testing, deployment, and reporting.
• Use marketing automation tools (HubSpot) for campaign delivery.
• Personalize communications using data-driven segmentation.
• Ensure brand consistency, responsiveness, and compliance with industry best practices.
• Provide campaign performance analysis with actionable insights.

Website & Technical Management

• Perform minor updates on the WordPress website (blogs, landing pages, etc.).
• Work with developers for advanced site enhancements as needed.

Qualifications

Experience

• 2-5 years of combined experience in SEO, SEM, email marketing, and digital communications, preferably in B2C, B2B2C, or nonprofit sectors.
• Proven success in managing paid ad campaigns and email/SMS marketing programs.

Technical Skills

• Proficient in tools like Google Ads, Microsoft Ads, Google Analytics, Google Search Console, Brightedge, HubSpot (or similar CRM/automation platforms).
• Familiarity with HTML, CSS, and JavaScript is a plus.

Marketing & Analytical Skills

• Strong grasp of keyword research, CRO, and A/B testing.

Interpersonal & Organizational Skills

• Self-motivated and collaborative team player.
• Strong organization, time management, and communication abilities.
• Ability to thrive in a fast-paced, mission-driven environment.

Faith-Based Alignment

• Must align with CHM’s Christian values and demonstrate ethical business conduct in line with New Testament principles.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk Support I role is primarily focused on helping end users with computer issues.  The role is also responsible for deploying and managing computers, printers, phones, and other accessories.  The Service Desk I role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. 

Duties and Responsibilities

Reporting to the IT Manager, the duties and responsibilities of the Service Desk I role include:

• End user support for onsite and remote computers, mobile devices.
• End user support for phone system and fax system.
• Deploy and manage computers.
• Install and configure workstation applications and accessories.
• Assist with computer moves.
• Assist with management of printers.
• Create and improve department documentation (SOPs and Standards).
• Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
• Help with vendor management activities for software and service providers.
• Work with other departments and teams as needed to achieve the goals of the organization.
• Be professional with users, leaders, and vendors.  Treat them with kindness and respect.

Desired Skills & Experience

Minimum Requirements

• High School diploma.
• 1-3+ years of professional work experience in technology or another service-related field.
• Be able to lift and carry typical computer, monitor and printer devices.

Core Competency Requirements

• Solid understanding of the Windows Operating System for workstations and laptops.
• Solid understanding of Microsoft Office.
• Solid understanding of mobile devices and configuration.

Preferred Competency Requirements

• Experience deploying and supporting Mac computers.
• Experience supporting a phone system.

Pay

• Commensurate with qualifications.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk II role is primarily focused on helping end users with computer issues.  The role is also responsible for deploying and managing computers, printers, phones, and other accessories.  The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.

Duties and Responsibilities

Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include:

• End user support for onsite and remote computers, mobile devices.
• End user support for phone system and fax system.
• Deploy and manage computers.
• Install and configure workstation applications and accessories.
• Assist with computer moves.
• Assist with management of printers.
• Create and improve department documentation (SOPs and Standards).
• Assist with management of infrastructure systems and hosted systems.
• Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
• Help with vendor management activities for software and service providers.
• Work with other departments and teams as needed to achieve the goals of the organization.
• Be professional with users, leaders, and vendors.  Treat them with kindness and respect.

Desired Skills & Experience

Minimum Requirements

• High School diploma.
• 2-5+ years of professional work experience in technology or another service-related field.
• Be able to lift and carry typical computer, monitor and printer devices.

Core Competency Requirements

• Solid understanding of the Windows Operating System for workstations and laptops.
• Solid understanding of Microsoft Office.
• Solid understanding of mobile devices and configuration.

Preferred Competency Requirements

• Experience deploying and supporting Mac computers.
• Experience supporting a phone system.
• Experience with Active Directory, File Server Management and Print Server Management.
• Experience managing users and mailboxes in O365.
• Experience with backup and restore solutions.

Pay

• Commensurate with qualifications.

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Software Developer is part of a development team whose purpose is to update, enhance, and extend the current ERP system. The Software Developer is involved in all areas of development from design to development to testing.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

Reporting to the Software Development Manager, the responsibilities of the Software Developer include:

• Working on a team to develop, test, and maintain web- and desktop-based business applications built on Microsoft technologies.
• Assisting in the collection and documentation of user’s requirements.
• Developing, refining, and tuning integrations between applications.
• Analyzing and resolving technical and application problems.
• Providing second-level support to end users.

Skills & Experience

Minimum Requirements

• College or university degree in Computer Science or a related discipline.
• 1-3+ years of related professional work experience designing, programming, and supporting software applications.

Desirable

• Application development experience with .NET Core, C#, JavaScript, React, CSS, HTML, Dapper
• Proficiency with APIs, WebAPI, REST-based web services (SOA), SQL Server, or similar.

Core Competency Requirements

• Solid understanding of object-oriented programming concepts.
• Solid understanding of relational database design and querying concepts.

Pay

• Commensurate with qualifications.

Work Location

• Hybrid local candidates preferred, Remote possible for out of Northeast Ohio area candidates.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.