Careers

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Administrative Assistant supports the daily operations of the Executive Office by providing administrative and logistical assistance to the Executive Assistant to the CEO. This role helps ensure seamless scheduling, communication, documentation, and project coordination to keep the executive office running smoothly. With a focus on detail, discretion, and service, this position strengthens CHM’s executive support infrastructure and enhances overall efficiency through behind-the-scenes excellence.

PRIMARY RESPONSIBILITIES

• Assist with calendar updates, meeting confirmations, and logistics preparation for CEO engagements
• Support executive communication efforts by drafting, formatting, proofreading, and distributing internal correspondence
• Help coordinate travel details, accommodations, and itineraries for VIP guests, board members, and speakers
• Organize and maintain files, digital records, and executive documents for easy access and accuracy
• Track and compile receipts for expense reporting; assist with budget-related data entry and reconciliation
• Attend select meetings to assist with notetaking and preparation of follow-up materials
• Help organize gifts, cards, and communications for employee life events and internal recognition
• Provide administrative support for internal events, special projects, and chapel coordination tasks
• Serve as a backup to the Executive Assistant as needed to maintain workflow continuity
• Maintain confidentiality in all executive office matters and handle information with professionalism and tact

CORE COMPENTENCIES & SKILLS

• Administrative Accuracy – Able to manage details with high precision
• Task Ownership – Takes initiative and follows through on responsibilities
• Written Communication – Clear, professional, and error-free writing
• Organization & Prioritization – Manages multiple tasks and deadlines effectively
• Service Mindset – Shows humility, flexibility, and a team-first approach
• Discretion – Maintains confidentiality and handles sensitive information appropriately
• Technology Proficiency – Skilled in Microsoft Office (Outlook, Word, Excel, Teams) and file organization systems

REQUIRED QUALIFICATIONS

Education:

• High school diploma required
• Associate’s or Bachelor’s degree is a plus but not necessary

Experience:

• 3+ years of administrative support or office coordination experience
• Experience supporting executives or working in a fast-paced, detail-driven environment preferred

Certifications:

• None required

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Authorization Specialist exists to support Christian Healthcare Ministries by accurately reviewing and authorizing member medical bills, needs, and incidents in alignment with CHM Guidelines. This role plays a critical part in ensuring members receive timely, consistent, and guideline-compliant determinations while upholding CHM’s commitment to accuracy, service excellence, and compassionate care.

At the highest level, the Authorization Specialist is accountable for detailed eligibility review, precise documentation, and effective collaboration to support sound adjudication decisions and a positive member experience.

PRIMARY RESPONSIBILITIES

• Review and authorize medical bills, needs, and incidents by verifying eligibility and ensuring compliance with CHM Guidelines and established authorization criteria.
• Perform detailed membership and eligibility reviews to identify key factors that impact authorization decisions and documentation accuracy.
• Enter, update, and maintain member and bill information accurately and efficiently within CHM systems to ensure data integrity.
• Collaborate cross-functionally with internal departments to research and resolve discrepancies or missing information related to authorization decisions.
• Respond to member and internal correspondence within established service timelines (24–48 hours), maintaining professionalism and clarity.
• Support service excellence and member care by demonstrating a courteous, approachable, and service-oriented demeanor in all interactions.
• Participate in ongoing training and development to build knowledge of CHM Guidelines, processes, and healthcare-related concepts.
• Uphold CHM’s mission, values, and organizational culture in daily work and decision-making.

CORE COMPETENCIES & SKILLS

• Attention to detail and accuracy
• Task management and prioritization
• Analytical review and problem-solving
• Written and verbal communication
• Computer proficiency and system navigation
• Collaboration and cross-team communication
• Time management and accountability

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• High school diploma or equivalent required.

Experience & Skill Readiness

• Ability and willingness to learn medical, healthcare, and CHM-specific guidelines through structured on-the-job training.
• Comfort using computers, data-entry systems, and learning new internal platforms.
• Prior experience in administrative review, healthcare support, eligibility, or billing environments is a plus but not required.

Additional Considerations

• Alignment with CHM’s mission, values, and service-oriented culture.
• Ability to work independently while remaining accountable to team standards and timelines.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Authorization Support Representative exists to support Christian Healthcare Ministries by serving as a knowledgeable, compassionate point of contact for members and internal teams regarding authorization, eligibility, and sharing status questions. This role strengthens understanding, consistency, and confidence in CHM processes through clear communication and guideline-aligned support.

At the highest level, the Authorization Support Representative is accountable for delivering accurate information, resolving inquiries efficiently, supporting authorizers through effective coordination, and enhancing the overall member and employee experience within the authorization process.

PRIMARY RESPONSIBILITIES

• Serve as a primary communication resource by responding to member inquiries via phone and email regarding authorization status, eligibility, and program-related questions in accordance with CHM Guidelines.
• Provide clear, compassionate member support by helping members understand sharing status, next steps, and program terms at an appropriate level of detail.
• Process and route authorization-related requests accurately and efficiently to support timely review and adjudication.
• Collaborate closely with authorizers to obtain missing documentation, clarify inconsistencies, and support resolution of authorization cases.
• Apply guideline knowledge to communication by determining appropriate next steps and delivering accurate, consistent guidance to members and internal staff.
• Partner with Training and Communications teams to improve scripts, templates, and educational resources that support consistent messaging.
• Identify and escalate trends or recurring issues related to member communication, guideline clarity, or process breakdowns.
• Review internal communications and materials to ensure accuracy, alignment with CHM policies, and clarity for member-facing use.
• Contribute to continuous improvement efforts by providing feedback on processes, documentation, and guideline communication effectiveness.
• Uphold CHM’s mission, values, and ministry-first approach in all interactions and daily work.

CORE COMPETENCIES & SKILLS

• Professional written and verbal communication
• Policy interpretation and application
• Member service and relationship management
• Attention to detail and accuracy
• Problem-solving and critical thinking
• Organization and task prioritization
• Cross-team collaboration and communication

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• High school diploma or equivalent required.

Experience & Skill Readiness

• 1+ years of experience in customer service, call center, healthcare support, or a related member-facing role preferred.
• Ability to interpret policy or guideline-based information and explain processes clearly to others.
• Willingness to learn medical and healthcare-related concepts through structured on-the-job training.
• Comfort using computers and learning new systems; working knowledge of Microsoft Office (Outlook, Word, Excel) preferred.

Additional Considerations

• Familiarity with medical terminology or healthcare processes is a plus, but not required.
• Demonstrated alignment with CHM’s mission, values, and service-oriented culture.
• Ability to work collaboratively while managing individual responsibilities and service timelines.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Business Analyst’s role will elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive at following emerging Technology trends, watching for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

Responsibilities

Position will dually report into the Project Management office and Functional Vertical VP, the duties and responsibilities of the Business Analyst role include:

Strategy and Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition and Deployment

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any required documentation software solutions that the organization may opt to use.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Act as the departmental Solution(s) configuration subject matter expert (SME).

Requirements

• Functional process expertise in Finance and Accounting systems and processes.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts
• Able to influence and drive individuals and teams to meet key milestones and overcome challenges.
• Ability to work in a team and/or be an effective individual contributor.

Experience with the following is preferred

• Professional certifications with International Institute of Business Analysis
• Accounting Practitioner
• Healthcare Industry
• Microsoft Office Suite of Products
• Monday Project Management Platform
• Sage Intacct Accounting Software

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Data Scientist is responsible for applying advanced analytics, statistical modeling, and machine learning techniques to extract insights from complex datasets and support strategic decision-making across the organization. This role partners closely with Marketing, Finance, Operations, and IT leadership to design data-driven solutions, develop predictive models, and translate analytical findings into actionable business recommendations.

PRIMARY RESPONSIBILITIES

• Explore, analyze, and model structured and unstructured data to uncover trends, patterns, and actionable insights that inform strategic and operational decisions.
• Design, develop, deploy, and maintain statistical models and machine learning algorithms supporting forecasting, segmentation, risk analysis, and optimization initiatives.
• Partner with business stakeholders to define analytical problems, success metrics, assumptions, and data requirements; translate business questions into scalable analytical solutions.
• Build, maintain, and optimize analytical datasets and data pipelines in collaboration with data engineering and business intelligence teams to ensure scalability, reliability, and performance.
• Create clear, compelling data visualizations, dashboards, and narratives that communicate insights and recommendations to both technical and non-technical audiences.
• Validate, monitor, and continuously improve model performance; document methodologies, assumptions, limitations, and outcomes to ensure transparency and reproducibility.
• Contribute to data governance, quality, and ethical data use practices, ensuring accuracy, integrity, security, and responsible application of analytics.
• Establish and promote analytical standards, best practices, and reusable frameworks to improve efficiency and consistency across analytics initiatives.
• Stay current with emerging tools, techniques, and best practices in data science, analytics, and artificial intelligence; recommend adoption where value is demonstrated.

CORE COMPETENCIES & SKILLS

• Advanced analytical and statistical reasoning
• Machine learning and predictive modeling
• SQL and data querying across relational data stores
• Programming for analytics (Python and/or R)
• Data visualization and insight storytelling
• Business problem framing and solution design
• Data quality, governance, and ethical data use

REQUIRED QUALIFICATIONS CONSIDERATIONS

Education

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a related field or equivalent practical experience demonstrating advanced analytical and modeling expertise.
• Advanced degree a plus, but not required if equivalent applied experience is demonstrated.

Experience

• Typically 5+ years of experience in data science, advanced analytics, or applied statistical modeling.
• Demonstrated experience delivering analytics or models that directly supported business decision-making and outcomes.
• Experience working with large datasets, data warehousing, and analytical data structures.
• Experience Building/ Working with Vector Databases
• Experience Building Large Language Models

Technical Experience

• Familiarity with business intelligence and data visualization tools (e.g., Power BI, Tableau).
• Strong proficiency in Python and/or R for data analysis and modeling.
• Advanced experience with SQL and relational databases.
• Solid foundation in statistics, probability, and experimental design.

Workplace Type: On-Site
Employment Type: FT
Job Location: Barberton, OH

Job Summary

The Compensation Analyst plays a strategic role in advancing CHM’s compensation and incentive programs through data-driven analysis, governance, and continuous improvement. This role partners closely with HR, Finance, and Senior Leadership to evaluate, administer, and enhance variable pay and compensation structures in alignment with CHM’s mission, financial stewardship, and long-term sustainability. The Analyst is responsible not only for ensuring accuracy and compliance, but also for delivering insights, recommendations, and post-cycle evaluations that strengthen program effectiveness, equity, and organizational impact.

Duties/Responsibilities

• Analyze, prepare, and validate data supporting approved variable pay and incentive programs, ensuring accuracy, consistency, and alignment with program design.
• Serve as a subject-matter resource for compensation analytics, supporting data interpretation, modeling, and scenario analysis related to pay programs.
• Ensure timely, accurate, and compliant execution of compensation and incentive-related activities.
• Apply market data and internal compensation frameworks to assess alignment with pay ranges, structures, and governance standards.
• Partner with the HRIS Specialist to ensure data integrity, confidentiality, and system accuracy related to compensation records.
• Collaborate with HR leadership and Vertical Leaders to support understanding of compensation and incentive programs through clear data and insights.
• Maintain and enhance compensation SOPs, documentation, and audit-ready materials to support compliance and internal controls.
• Analyze external market trends and internal pay data to support competitive positioning and informed pay decisions.
• Research and evaluate compensation and incentive practices to identify opportunities for improved ROI, equity, and program effectiveness.
• Conduct post-cycle reviews of incentive and compensation programs, assessing outcomes and providing recommendations for future enhancements.
• Provide analytical insights and recommendations that support alignment with CHM’s mission, values, and financial stewardship goals.
• Serves as backup for payroll processing to ensure continuity and operational support when needed.
• Performs other related duties as assigned by the Director of Human Resources.

Core Competencies

• Advanced analytical and problem-solving skills with strong attention to detail
• Ability to translate complex compensation data into actionable insights
• Strong organizational and prioritization skills in a deadline-driven environment
• Clear, professional written and verbal communication skills
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite
• Experience working with HRIS and payroll systems
• Solid understanding of compensation principles, pay structures, incentive design, and compliance practices.

Required Qualifications

Education

• Bachelor’s degree in Human Resources, Finance, Business, Analytics, or a related field required
• SHRM-CP or SHRM-SCP strongly preferred

Experience

2-3 years experience developing incentive plans, market pricing, or compensation program evaluation preferred.

3–5 years of experience in compensation analysis, HR analytics, or a related analytical role.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Complete Surgical Care Solution Specialist supports CHM’s cost-containment and member advocacy efforts by proactively guiding members through bundled surgical care options. This role exists to engage members early in the surgical journey, secure high-quality care at the best possible bundled rates, and coordinate seamlessly with internal teams and external partners. By serving as a knowledgeable liaison between members, CHM teams, and Coral, this position ensures a smooth, informed, and faith-centered member experience while advancing CHM’s mission of stewardship and service.

At the highest level, this role is focused on member engagement, cost-effective surgical solutions, and cross-functional collaboration that enables timely access to quality care.

PRIMARY RESPONSIBILITIES

Member Engagement & Advocacy

• Proactively engage members to assess surgical needs, explain bundled care options, and guide them through the selection process to ensure timely access to high-quality providers at optimal bundled rates.

Bundled Pricing Coordination

• Collaborate with Coral and internal CHM teams to secure, validate, and deliver bundled surgical pricing that aligns with member needs and organizational cost-containment goals.

Cross-Functional Collaboration

• Work closely with Provider Relations, Groups, and Date of Service teams to ensure accurate information flow, smooth transitions, and a seamless member experience.

Information Assessment & Documentation

• Review eligibility, medical records, and supporting documentation; identify gaps or additional requirements; and maintain accurate, organized records within CHM systems.

Member Communication & Issue Resolution

• Respond to member inquiries via phone and email, clarify treatment details and processes, and resolve concerns professionally and in a timely manner.

Process Improvement & Adaptability

• Adapt to evolving processes and initiatives, manage frequent interruptions effectively, and contribute ideas that improve efficiency, accuracy, and the overall member experience.

CORE COMPETENCIES

• Member-focused communication and service orientation
• Critical thinking and analytical problem-solving

• Medical record and workflow comprehension
• Cross-functional collaboration and coordination
• Data accuracy, documentation, and attention to detail
• Adaptability in a fast-paced, changing environment

REQUIRED QUALIFICATIONS

Education

• High school diploma or successful completion of a high school equivalency exam required.

Experience Equivalency

• Minimum of 1 year of relevant experience in Program Services or a comparable member-support, healthcare, or service-oriented environment.
• Equivalent experience demonstrating medical workflow understanding, member communication, and administrative coordination may be considered.

Certifications

• No certifications are legally required for this role.

Knowledge, Skills, & Abilities

• Demonstrated ability to communicate effectively by phone.
• Strong verbal and written communication skills for effective interaction with members and internal teams.
• Proficiency in PC operation and use of information systems and applications.
• Working knowledge of Microsoft Office (Outlook, Teams, and related tools).
• Ability to operate standard office equipment (e.g., printers, copiers, multi-line phones).
• Basic understanding of medical bills and the bill processing workflow.
• Familiarity with Date of Service processes preferred.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Data Processor plays a critical role in ensuring the accuracy of automated data entries in the Member Bill Processing department. This position demands a meticulous attention to detail and the ability to maintain high- quality standards in a repetitive task environment. This supports the overall vision of Christian Healthcare Ministries to be the most exemplary and ministry-motivated health-cost sharing ministry in existence!

ROLES & RESPONSIBILITIES

Data Processing:

• Review and confirm the accuracy of the 5 critical items required for all medical bills, and requesting items necessary to process according to the CHM Processes and Member Guidelines
• Ensure the correctness of data on the Line Items and update/correct as needed.
• Validate Provider TIN for accuracy and correct any discrepancies.
• Examine Potential Issues for duplicate entries and invalid CPT codes, flagging these for staff review.

Communication and Documentation:

• Verify and manage the receipt of necessary Sharing Request Forms, requesting them when absent.
• Notify the Medical Review Team about needs submitted within the first 90 days of membership as per Standard Operating Procedures.

Quality Assurance and Improvement:

• Identify and escalate issues and potential areas for process improvement to the Team Lead or Supervisor.
• Ensure daily productivity goals are met consistently.

Professional Conduct:

• Maintain a professional demeanor at all times.
• Model the organization’s Core Values and uphold the Mission and Vision Statement.
• Collaborate effectively as a team player across all departments, providing assistance when necessary.

REQUIRED SKILLS & QUALIFICATIONS

• Proven experience in data validation/entering or a related field.
• Excellent attention to detail and accuracy.
• Strong problem-solving skills and ability to manage exceptions thoughtfully.
• Good communication skills, both written and verbal.
• Ability to adhere to strict confidentiality and data protection guidelines.

PREFERRED QUALIFICATIONS

• Experience in healthcare billing or related area.
• Familiarity with medical terminology and coding (e.g., CPT codes).
• Microsoft Office Suite (Excel/Outlook/Word) experience preferred

KEY PERFORMERS INDICATORS (KPIS/SUCCESS MEASURES:

• High accuracy rates
• Meeting or exceeding daily productivity

WORK ENVIRONMENT

• Computer based with long stretches of focused screen time
• Fast-paced with production-based goals
• The ability to manage repetitive tasks while maintaining accuracy

EDUCATION

• High School Diploma or equivalent

Workplace Type: Onsite/Remote
Employment Type: PT (25-30hrs/week/Non-Exempt)
Job Location: Barberton, OH

JOB SUMMARY

The Data Processor plays a critical role in ensuring the accuracy of automated data entries in the Member Care department. This position demands a meticulous attention to detail and the ability to maintain high- quality standards in a repetitive task environment. This supports the overall vision of Christian Healthcare Ministries to be the most exemplary and ministry-motivated health-cost sharing ministry in existence!

ROLES & RESPONSIBILITIES

Data Processing:

• Review and confirm the accuracy of the 5 critical items required for all medical bills, and requesting items necessary to process according to the CHM Processes and Member Guidelines
• Ensure the correctness of data on the Line Items and update/correct as needed.
• Validate Provider TIN for accuracy and correct any discrepancies.
• Examine Potential Issues for duplicate entries and invalid CPT codes, flagging these for staff review.

Communication and Documentation:

• Verify and manage the receipt of necessary Sharing Request Forms, requesting them when absent.
• Notify the Medical Review Team about needs submitted within the first 90 days of membership as per Standard Operating Procedures.

Quality Assurance and Improvement:

• Identify and escalate issues and potential areas for process improvement to the Team Lead or Supervisor.
• Ensure daily productivity goals are met consistently.

Professional Conduct:

• Maintain a professional demeanor at all times.
• Model the organization’s Core Values and uphold the Mission and Vision Statement.
• Collaborate effectively as a team player across all departments, providing assistance when necessary.

REQUIRED SKILLS & QUALIFICATIONS

• Proven experience in data validation/entering or a related field.
• Excellent attention to detail and accuracy.

• Strong problem-solving skills and ability to manage exceptions thoughtfully.
• Good communication skills, both written and verbal.
• Ability to adhere to strict confidentiality and data protection guidelines.

PREFERRED QUALIFICATIONS

• Experience in healthcare billing or related area.
• Familiarity with medical terminology and coding (e.g., CPT codes).
• Microsoft Office Suite (Excel/Outlook/Word) experience preferred

KEY PERFORMERS INDICATORS (KPIS/SUCCESS MEASURES):

• High accuracy rates
• Meeting or exceeding daily productivity

WORK ENVIRONMENT

• Computer based with long stretches of focused screen time
• Fast-paced with production-based goals
• The ability to manage repetitive tasks while maintaining accuracy

EDUCATION

• High School Diploma or equivalent

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Database Administrator at Christian Healthcare Ministries will be responsible for the maintenance, performance, and security of our database systems. This role requires a high level of technical expertise and the ability to work with various teams to ensure the database architecture supports the needs of our digital platforms, including our member portal and integrated services. 

Key Responsibilities

• Database Management and Security:
• Maintain, monitor, and optimize CHM’s databases for performance and reliability.
• Implement best practices for database security, ensuring data integrity and compliance with CHM’s privacy policies and guidelines.

• Data Backup and Recovery:
• Develop and manage backup strategies to ensure data is safeguarded.
• Plan and test disaster recovery solutions to minimize data loss in emergencies.

• Collaboration and Communication:
• Work closely with CHM staff to understand data requirements for different departments.
• Provide database-related technical support and guidance to ensure efficient data usage.

• Optimization and Development:
• Analyze and optimize queries and database structures for performance improvements.
• Assist in developing new database systems or updating existing ones, keeping CHM’s mission and program needs in mind.

• Documentation and Compliance:
• Maintain detailed documentation of database structures, processes, and changes.
• Ensure database systems adhere to the organization’s guidelines and the healthcare industry’s regulatory requirements.

• Project Management:
• Lead or contribute to database-related projects that align with CHM’s goals and support their healthcare-sharing mission.
• Implement changes with minimal disruption to CHM’s data workflows.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in database administration, management, security, and troubleshooting.
• Strong understanding of SQL and database management systems (e.g., MySQL, Microsoft SQL Server).
• Excellent problem-solving skills and ability to think algorithmically.
• Strong organizational skills and ability to manage multiple tasks simultaneously.

Desired Skills

• Experience with healthcare data management and security.
• Knowledge of data protection laws and understanding of CHM’s operational requirements.
• Technical proficiency with database software and tools, including new and emerging technologies.

Workplace Type: Onsite
Employment Type: FT (Adaptable Daytime Schedule)
Job Location: Barberton, OH (Portage & Hazelwood Buildings)

Position Summary

The Facilities Custodian is responsible for maintaining a clean, sanitary, and orderly environment within the facility. This role involves performing a variety of cleaning tasks to ensure that all areas, including hallways, offices, meeting rooms, and restrooms, are kept in excellent condition. The ideal candidate will have a strong attention to detail and the ability to work independently to achieve high standards of cleanliness.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Duties and Responsibilities

• Vacuuming carpeted hallways to remove dust, dirt, and debris.
• Damp mopping hard surface hallways to ensure they are clean and free from spills or stains.
• Emptying trash bins in offices, kitchens, and break rooms, and ensuring proper disposal of waste.
• Straightening up meeting rooms as needed, including arranging furniture and cleaning surfaces.
• Cleaning and sanitizing restrooms, including toilets, sinks, mirrors, and floors.
• Performing light dusting of surfaces, including desks, shelves, and other furniture.
• Cleaning glass surfaces, such as windows, mirrors, and glass doors, to remove smudges and fingerprints.
• Reporting any maintenance or repair needs to the supervisor.
• Ensuring that cleaning supplies are stocked and properly stored.
• Following all safety protocols and guidelines to maintain a safe working environment.

Skills and Qualifications

• Ability to notice and address small details to maintain a high level of cleanliness throughout the facility.
• Ability to prioritize tasks and manage time effectively to ensure all cleaning duties are completed within the allotted time.
• A strong work ethic and reliability, with the ability to consistently perform duties to a high standard without constant supervision.
• Basic ability to communicate effectively with colleagues and supervisors regarding cleaning tasks and any issues that arise.
• Familiarity with various cleaning methods and equipment, including vacuum cleaners, mops, and cleaning chemicals, is an advantage.
• Ability to identify and resolve minor cleaning-related issues independently or escalate them to a supervisor as necessary.
• Understanding of and adherence to safety guidelines, especially when handling cleaning chemicals and equipment.

Educational Requirements:

• High school diploma or equivalent is preferred.
• Previous experience in a cleaning or janitorial role is an advantage but not required.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Must be able to stand, walk, bend, and reach for extended periods.
• Ability to use cleaning equipment, such as vacuum cleaners and mops.
• Must be able to perform repetitive tasks, including sweeping, mopping, and wiping down surfaces.
• Ability to work in various environmental conditions, including exposure to cleaning chemicals.

This job description outlines the essential duties and requirements for the position but is not exhaustive. The Facilities Custodian may be required to perform additional tasks as needed to ensure the cleanliness and safety of the facility.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Portage & Hazelwood Building)

JOB SUMMARY

The Food Service Manager exists to lead, develop, and elevate Christian Healthcare Ministries’ internal cafeteria program by providing healthy, appealing, and delicious meal options that support employee well-being, productivity, and community. This role is responsible for establishing high-quality lunch offerings at both the Portage and Hazelwood locations through a full-service salad bar, freshly prepared hot meals, and seasonal soups.

At the highest level, the Food Service Manager balances nutrition, employee satisfaction, operational efficiency, logistics, and cost-effectiveness while fostering a welcoming dining environment that boosts morale and reflects CHM’s commitment to excellence, stewardship, and care for its employees. This position also serves as a catalyst for program growth leading the transition from primarily pre-prepared offerings to a scratch-cooking, full-service cafeteria model through staff training, thoughtful menu planning, and operational leadership.

PRIMARY RESPONSIBILITIES

• Lead and manage cafeteria operations by overseeing daily food preparation, service execution, kitchen workflow, and staffing to ensure consistent quality, efficiency, and hospitality.
• Develop and implement menu strategy that delivers fresh, nutritious, and appealing meals, including a full-service salad bar, weekly hot lunches, and seasonal soups, aligned with employee needs and organizational goals.
• Train and develop food service staff by equipping Food Service Attendants with the skills needed for scratch cooking, food presentation, salad bar preparation, and safe food handling practices.
• Ensure food quality and consistency through standardized recipes, cycle menus, and preparation processes that promote efficiency and reliability.
• Manage food costs and inventory by forecasting demand, controlling waste, streamlining purchasing, and maintaining proper storage and inventory practices.
• Maintain food safety and regulatory compliance by upholding sanitation standards, conducting routine safety checks, and ensuring staff adherence to hygiene and hazard prevention protocols.
• Enhance employee experience and company culture by creating a welcoming cafeteria environment that promotes community, well-being, and morale.
• Support administrative and budget oversight by tracking food service expenses, schedules, and operational needs in collaboration with Facilities and HR.
• Promote sustainability and stewardship initiatives by reducing food waste, sourcing seasonal or local ingredients when feasible, and supporting environmentally responsible practices.
• Train and develop food service staff by teaching Food Service Attendants how to prepare menu items from scratch, maintain a full-service salad bar, and follow standardized recipes and preparation methods.
• Deliver high-quality food and presentation by ensuring meals are fresh, properly seasoned, visually appealing, and consistently prepared.
• Control food costs and minimize waste through strategic menu planning, demand forecasting, inventory management, and responsible portioning.
• Streamline purchasing and inventory processes by establishing structured menus, consistent ingredient lists, bulk purchasing practices, and reliable supplier relationships.
• Optimize food preparation and service flow by implementing cycle menus, standardized recipes, and efficient serving-line designs to improve speed of service and reduce congestion.
• Enhance employee productivity and focus by providing nutritious meal options that support sustained energy and overall well-being.
• Strengthen company culture and community by creating a welcoming dining environment that encourages connection and demonstrates CHM’s care for its employees.
• Promote sustainability and stewardship by reducing food waste, sourcing seasonal or local ingredients when feasible, and supporting environmentally responsible practices.

CORE COMPETENCIES & SKILLS

• Food service operations management
• Menu planning and culinary execution
• Staff training and development
• Inventory control and cost management
• Food safety and sanitation compliance
• Process improvement and operational efficiency
• Cross-functional communication and collaboration

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• High school diploma or equivalent required.
• Culinary, hospitality, or food service training a plus; equivalent professional experience will be considered in lieu of formal education.

Experience

• 3+ years of experience leading food service operations in a cafeteria, institutional kitchen, catering, or similar environment required.
• Demonstrated experience training staff and improving food quality, efficiency, or service delivery.

Certifications

• ServSafe Manager certification preferred.
• Must be obtained within a designated timeframe after hire if not currently held.
• Additional Requirements
• Ability to lift up to 50 pounds and stand for extended periods.
• Alignment with CHM’s mission, Statement of Beliefs, and commitment to serving others.

PREFERRED QUALIFICATIONS

• Experience leading operational or culinary program growth.
• Familiarity with vendor management, procurement, and sustainability practices.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Graphic Designer supports the functions of the Creative Content Team and serves on a secondary cross-functional team that supports projects and campaigns for the marketing vertical. This in-office role designs both printed and digital pieces to convey essential information to CHM members, prospective members, and employees. The Senior Graphic Designer may also provide art direction, training, or mentorship to junior team members. Final approval of artwork is subject to the Creative Content Supervisor’s review.

KEY RESPONSIBILITIES

Ministry & Department Culture

• Conduct oneself as a Christian, maintaining the highest standards of biblical, ministerial, ethical, and legal business practices
• Maintain a professional, helpful, and friendly attitude and appearance toward the ministry, members, and staff
• Adhere to all rules and regulations as outlined in the CHM Employee Handbook

Graphic Design Duties

• Participate in departmental and cross-functional meetings to contribute to CHM’s branding strategy
• Collaborate on the development and application of CHM’s visual identity (e.g., style guides, colors, typography, photo selection)
• Conceptualize and execute creative solutions across digital and print platforms
• Create and manage email marketing campaigns including layout, design, graphics, and optimization for engagement.
• Leverage Adobe InDesign to develop member communications, promotional materials, and internal documents.
• Proactively recommend visual and design improvements for CHM materials
• Create literature including promotional materials, member communications, and internal documents
• Review and provide constructive feedback on design work by other team members

Additional Responsibilities

• Prepare artwork for commercial printing and/or coordinate print orders
• Provide training, education, or mentorship to other creative staff
• Perform other duties as assigned

QUALIFICATIONS

Experience & Technical Skills

• 1-3 years of relevant experience with a degree, or 5–10 years’ experience in a design, consulting, or marketing environment
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Experience in email marketing platforms (such as Mailchimp, Constant Contact, or HubSpot) and deisgning HTML-friendly layouts
• Proficiency in Microsoft Office Suite
• Strong grasp of design principles, typography, layout, and branding
• Ability to critically evaluate and clearly explain design choices
• Experience reviewing or mentoring junior designers is a plus

Personal Attributes

• Self-motivated with a collaborative, team-first mindset
• Excellent time management and ability to meet multiple project deadlines
• Eagerness to assist others and receive constructive feedback
• Humble and teachable spirit; seeks guidance as needed
• Strong communication, grammar, and spelling skills

Education

• An associate’s degree or equivalent experience in graphic design, visual communication, or a related field.
• A bachelor’s degree or certifications (Adobe, UX/UI, etc.) preferred but not required.
• A strong portfolio demonstrating design skills, creativity, and software proficiency.
• Equivalent experience (1–3 years in a design role) will also be considered

JOB SUMMARY

The Maternity Care PRIA Specialist is a vital member of the Maternity Care team. This role ensures that all maternity-related medical bills are reviewed and processed with accuracy, compassion, and integrity. The specialist is responsible for auditing maternity bills, validating clinical documentation, and ensuring compliance with CHM guidelines and quality standards. By doing so, this role directly supports CHM’s mission of walking alongside expectant mothers and families during a pivotal season of life, ensuring their needs are met with excellence and stewardship.

ESSENTIAL JOB FUNCTIONS

• Review and audit maternity-related itemized bills for accuracy (i.e., patient name, benefit code, place of service, date of service, and total charges).
• Confirm member eligibility of coverage and verify membership monthly monetary contributions are current with required documentation.
• Collaborate with maternity care staff and other departments to obtain and validate clinical documentation, ensuring that maternity services and complexity are accurately represented.
• Identify duplicate bills, ineligible amounts, and maternity-related services outside CHM guidelines.
• Audit eligible discounts entered by Authorizers or Advocates for accuracy
• De-escalate or escalate maternity bills to appropriate departments when additional verification or correction is needed.
• Participate in the implementation of policies and procedures for maternity bill processing in alignment with CHM guidelines.
• Recommend improvements to workflows and systems that strengthen maternity care reimbursement processes.
• Provide feedback to leadership regarding trends, billing inconsistencies, or systemic issues specific to maternity care.
• Perform other job duties as assigned by management.

CORE COMPETENCIES & SKILLS

• High attention to detail and accuracy in reviewing medical bills.
• Strong communication skills (written and verbal) to engage with maternity care staff, members, and providers.
• Compassionate, empathetic approach in supporting expectant mothers and families.
• Ability to maintain confidentiality and strict adherence to HIPAA requirements.
• Problem-solving skills to identify billing errors or documentation gaps.
• Collaborative team player, able to work cross-departmentally in a ministry-focused environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access).
• Adaptability and responsiveness in a fast-paced maternity care setting.

EXPERIENCE REQUIREMENTS

• Medical background preferred, with prior experience in billing, auditing, or healthcare reimbursement.
• Familiarity with maternity and obstetric billing codes, services, or processes strongly preferred.
• Previous experience using information systems/applications in a healthcare or billing environment.

EDUCATION

• Required: High School Diploma or equivalent (GED or high school equivalency exam).

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Standard office hours: Monday–Friday, [9:00am – 5:00pm].
• Prolonged periods of sitting at a desk using a computer and telephone.
• Occasional extended hours may be required during high-volume maternity billing periods.
• Onsite role in Barberton, OH.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Medical Review Specialist is responsible for reviewing, analyzing, and interpreting medical documentation to support eligibility determinations and alternative treatment evaluations in alignment with Christian Healthcare Ministries’ guidelines and values. This role exists to ensure medical review decisions are accurate, evidence-based, and applied consistently while maintaining compassion and clarity in member interactions.

At the highest level, the Medical Review Specialist focuses on clinical analysis, guideline interpretation, and professional judgment, supporting sound decision-making that upholds CHM’s mission, stewardship, and commitment to member care.

PRIMARY RESPONSIBILITIES

• Review and analyze complex medical records to assess eligibility, appropriateness of services, and alignment with CHM medical guidelines.
• Apply clinical judgment and established criteria to support consistent, evidence-based eligibility determinations.
• Conduct medical literature reviews and research to support recommendations, alternative treatment considerations, and guideline application.
• Collaborate with the Eligibility Review Supervisor, Medical Director, and Medical Review leadership to ensure alignment and consistency in medical review decisions.
• Communicate clearly and compassionately with members and internal teams regarding medical review outcomes, addressing questions and concerns professionally.
• De-escalate sensitive or emotionally charged interactions while maintaining CHM standards and values.
• Maintain accurate documentation of medical review findings, rationale, and decisions within CHM systems.
• Stay current on medical research, industry standards, and regulatory considerations relevant to medical review activities.
• Uphold strict confidentiality and HIPAA compliance in all handling of protected health information.

CORE COMPETENCIES & SKILLS

• Medical analysis and critical thinking – Interpret complex medical information and applies clinical reasoning.
• Evidence-based decision making – Utilizes research and guidelines to support review outcomes.
• Clear and compassionate communication – Explains medical determinations in an understandable and empathetic manner.
• Case management and prioritization – Manages multiple cases while meeting accuracy and timeliness standards.
• Documentation and compliance – Maintain thorough, accurate records aligned with regulatory and internal requirements.
• Collaboration – Works effectively with leadership, medical reviewers, and cross-functional teams.

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• Bachelor’s degree in a healthcare-related field (e.g., nursing, health sciences, biology) preferred.
• Equivalent clinical or medical review experience may be considered in lieu of a degree.

Experience

• Prior experience in medical record review, utilization review, clinical review, or a related healthcare role preferred.
• Experience applying medical guidelines or clinical criteria to eligibility or treatment determinations strongly preferred.
• Familiarity with HIPAA regulations and protected health information handling required.
• Experience working with EMR/EHR systems, medical coding, or health information systems is a plus.

Certifications

• No certifications required at time of hire.
• Clinical licensure or healthcare-related certifications (e.g., RN, LPN, CPC) are a plus but not required.

Workplace Type: Onsite (Hybrid/Remote Potential)
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Medical Review Support Representative supports the Medical Review team by serving as a key communication and coordination resource for member inquiries and internal requests related to medical review and eligibility processes. This role exists to ensure accurate documentation handling, timely follow-up, and clear communication—supporting efficient medical review operations while upholding Christian Healthcare Ministries’ mission, standards, and commitment to member care.

At the highest level, this role focuses on supporting medical review workflows, maintaining accuracy and compliance, and ensuring members and internal teams receive timely, clear, and professional assistance.

PRIMARY RESPONSIBILITIES

• Support Medical Review operations by assisting with member and internal inquiries related to medical review and eligibility processes.
• Review incoming correspondence and documentation to ensure completeness and accuracy before routing to appropriate Medical Review teams.
• Coordinate communication between members, Medical Review staff, and supervisors to support timely resolution of requests.
• Accurately document all interactions, correspondence, and actions taken within CHM systems in accordance with established guidelines.
• Maintain consistent messaging aligned with Medical Review policies, procedures, and eligibility guidelines.
• Assist with administrative and process-related tasks that support Medical Review efficiency and workflow continuity.
• Uphold confidentiality, HIPAA compliance, and CHM standards in all interactions and documentation.

CORE COMPETENCIES & SKILLS

• Clear written and verbal communication – Ability to convey information accurately and professionally.
• Attention to detail – Ensures documentation accuracy and compliance with medical review requirements.
• Time management and organization – Effectively prioritizes tasks in a deadline-driven environment.
• Process coordination – Supports workflows by routing information and following established procedures.
• Documentation and system navigation – Accurately records information within internal systems.
• Collaboration – Works effectively with internal teams to support shared goals.

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• High school diploma or equivalent required.
• Associate or Bachelor’s degree a plus, but not required if equivalent experience is demonstrated.

Experience

• 1+ years of experience in an administrative support, member services, customer service, or healthcare-related role preferred.
• Experience handling documentation, records, or case-related information strongly preferred.
• Prior experience in a healthcare, insurance, or medical review environment is a plus but not required.

Certifications

• No certifications required at time of hire.
• HIPAA or healthcare compliance training preferred; training can be provided post-hire if needed..

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Member Contribution Specialist plays a vital role in supporting the ministry by accurately applying, auditing, and maintaining member contribution records. This position ensures timely and precise processing of member payments and donations while serving as a trusted point of contact for members and internal departments regarding billing and payment-related inquiries. Through accuracy, responsiveness, and collaboration, this role helps maintain financial integrity and positive member experiences.

PRIMARY RESPONSIBILITIES

• Accurately apply, post, and audit member monthly contributions, donations, overshare payments, and Personal Responsibility payments using multiple software platforms.
• Process payments through various methods, including credit card, ACH, and check transactions, in accordance with established billing procedures.
• Serve as a primary point of contact for members and internal CHM departments regarding billing, payment questions, and account-related concerns.
• Monitor payment activity to identify discrepancies, resolve issues, and escalate concerns to the Supervisor as appropriate.
• Maintain thorough knowledge of CHM billing and payment processes to ensure consistency, compliance, and accuracy.
• Communicate professionally and effectively with members, team members, leadership, and cross-functional departments via phone, email, and Teams.
• Meet daily productivity and accuracy standards while managing multiple tasks and priorities.
• Contribute to departmental projects, initiatives, and continuous improvement efforts by identifying opportunities for process enhancements.

CORE COMPETENCIES & SKILLS

• Payment processing and financial data accuracy
• Attention to detail and quality assurance
• Time management and task prioritization
• Problem-solving and issue resolution
• Professional written and verbal communication
• Proficiency with billing systems and office software
• Cross-functional collaboration and teamwork

REQUIRED QUALIFICATIONS

Education

• High school diploma or equivalent required

Experience

• Previous experience in billing, payments, accounts receivable, or a related administrative/financial role preferred
• Equivalent experience demonstrating accuracy, accountability, and customer service may be considered in lieu of direct billing experience
• Technical & Job-Specific Skills
• Ability to learn and navigate billing and payment systems effectively
• Basic proficiency in Microsoft Excel or willingness to learn
• Proficiency or ability to quickly learn 10-key data entry
• Comfort using standard office equipment and PC-based systems

Certifications

• None required

Workplace Type: Onsite
Employment Type: FT
Job Location: Circleville, OH

JOB SUMMARY

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other’s medical bills.

The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM’s core values and commitment to service excellence.

ESSENTIAL JOB FUNCTIONS

• Meet sales targets, goals, and performance expectations.
• Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process.
• Establish referrals, build relationships, and develop contacts with potential prospects.
• Respond promptly and professionally to prospective member calls and inquiries.
• Ensure delivery of high-quality, Christ-centered service.
• Address member questions, concerns, and provide thoughtful recommendations.
• Assist in retaining memberships when appropriate.
• Respond to emails, calls, and voicemail promptly.
• Clearly explain CHM guidelines, programs, and options to members.
• Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader.
• Maintain professionalism, empathy, and a positive attitude.
• Demonstrate strong communication skills in both phone and written correspondence.
• Uphold CHM’s Core Values and Mission Statement in all interactions.
• Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience.
• Gain a deep understanding of the Member Enrollment Team’s structure and objectives.
• Input, track, and manage prospects using HubSpot and internal CHM systems.
• Develop ongoing relationships with prospects through consistent and intentional follow-up.

OTHER FUNCTIONS

• Demonstrate Christian values and adhere to ethical and legal business practices.
• Support CHM initiatives and departmental goals as assigned.

EDUCATION, EXPERIENCE & SKILLS REQUIRED

• Prior experience in online or phone-based sales (preferred).
• College education or equivalent work experience (preferred).
• Strong verbal and written communication skills, including professional phone and email etiquette.
• Proficiency in CHM guidelines, programs, and policies (training provided).
• Competence with Microsoft Office Suite and CRM tools such as HubSpot.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Self-motivated, collaborative, and committed to teamwork.
• Strong problem-solving and conflict resolution skills.
• Willingness to ask questions, seek guidance, and support team initiatives.

TRAINING & DEVELOPMENT

New representatives will complete a structured training program designed to build a strong understanding of CHM’s membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided.

WORKING CONDITIONS

• Must adhere to organizational policies and procedures as outlined in the employee handbook.
• Occasional travel may be required for ministry or business purposes.
• Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs.
• Requires extended periods of sitting, working on a computer, and communicating by phone or email.
• Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.

ESSENTIAL JOB FUNCTIONS

• Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
• Verify and update member information accurately in CHM’s systems.
• Log and track all interactions in the member management system (Gift Manager or CRM).
• Follow standard operating procedures (SOPs) when handling common inquiries.
• Provide accurate information about CHM guidelines, membership, billing, and processes.
• Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
• Review and assess member concerns, escalating to management when necessary.
• Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
• Meet established performance standards (e.g., call volume, response time, member satisfaction).
• Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
• Protect member confidentiality and comply with HIPAA and organizational privacy standards.
• Thrive in a collaborative team environment and contribute positively to overall team goals.
• Uphold the mission, vision, values, and service standards of CHM in every interaction.
• Maintain a professional demeanor at all times.
• Perform other job duties as assigned by management.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

• Required: High School Diploma or equivalent.
• Preferred: Some college coursework in business, communications, or related field; or 1–2 years of customer service experience.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
• Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
• Strong verbal and written communication skills, with active listening ability.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage workload, multi-task, and adapt to changing priorities.
• Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.

CORE COMPETENCIES

• Interpersonal Communication
• Servant Leadership Mindset
• Teamwork & Collaboration
• Conflict Resolution
• Detail Orientation & Accuracy
• Adaptability & Flexibility

PERFORMANCE EXPECTATIONS

• Maintain accuracy and efficiency in all member records updates.
• Meet or exceed department standards for call and email response times.
• Consistently achieve high member satisfaction scores.
• Demonstrate reliability, accountability, and professionalism in all duties.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Standard schedule: Monday–Friday, 9:00 AM–5:00 PM (with flexibility for ministry needs).
• Office-based environment with regular phone and computer use.
• Ability to sit at a desk and use a computer/phone for extended periods.
• Manual dexterity for typing and handling office equipment.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Network Systems Administrator is responsible for the management, maintenance, and optimization of the organization’s IT infrastructure, including networks, servers, and related systems. This role ensures reliable connectivity, security, and performance while supporting operational goals and ongoing IT projects.

Responsibilities

• Network Management: Administer, configure, and maintain network systems, including routers, switches, firewalls, VPNs, and wireless infrastructure to ensure secure and optimal performance.
• Systems Administration: Manage servers (Windows/Linux), storage solutions, and cloud-based platforms, ensuring uptime, availability, and system health.
• Monitoring & Troubleshooting: Proactively monitor network and system performance, identify issues, and resolve outages or performance bottlenecks.
• Security Compliance: Implement and maintain network security policies, perform vulnerability assessments, and manage updates/patches to ensure compliance with organizational and industry standards.
• Backup & Recovery: Design, execute, and maintain data backup, recovery, and disaster recovery strategies.
• Project Implementation: Assist in planning and executing IT infrastructure upgrades, expansions, and migrations (e.g., wireless deployments, hardware refreshes, virtualization projects).
• Documentation & Reporting: Maintain detailed system documentation, network diagrams, and standard operating procedures (SOPs). Provide regular reports on system and network performance.
• User Support: Provide technical support to end-users, troubleshoot network/system issues, and ensure smooth IT operations across departments.

Knowledge & Experience Required

• 3–5 years of experience in network/system administration, including hands-on experience with network devices, virtualization, cloud platforms, and security tools.

Skills

• Proficiency in managing Cisco, Sophos, Dell, PaloAlto, Arista, Juniper or similar network hardware.
• Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
• Strong understanding of network protocols, firewalls, and security best practices.
• Excellent problem-solving, communication, and project management skills.

Preferred Skills

• Familiarity with monitoring tools (e.g., PRTG, Auvik, Solarwinds).
• Experience with scripting (PowerShell, Python) for automation.
• Knowledge of IT governance frameworks (ITIL) and disaster recovery planning.

Education & Certifications Desired

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications: Relevant certifications such as CCNA, Network+, MCSE, or Azure Administrator preferred.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivate Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimize Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Quality Assurance Test Engineer is responsible for developing automated testing strategies and implementing them in industry standard testing frameworks. The Quality Assurance Test Engineer provides both manual and automated testing expertise and oversight and also plays a role in providing advice, guidance and monitoring emerging technologies.

Responsibilities

• Develop and maintain moderately complex integration, functional, and non-functional tests, and contribute to automated test frameworks, to ensure the holistic quality of the software.
• Lead the verification of system functionality by executing moderately complex automated and manual tests, analyzing results, and providing recommendations; record test outcomes; report defects and results in test repository.
• Work with Business Analysts on defining End-to-End test plans for User Acceptance Testing and assist end users during UAT to ensure that acceptance criteria has been met.
• Contribute to the implementation of the delivery pipeline including test automation, test environments, and security.
• Perform manual testing responsibilities, including the creation of test cases and test plans.
• Verify performance and scalability of the system.
• Provide troubleshooting support for moderately complex production issues or software issues to ensure the stability of the application.
• Actively participate in formal reviews of software products, databases, and environments relating to testing of the software.

Knowledge & Experience Required

• Knowledge & proficiency in Microsoft SQL Server.
• Minimum of 1-2 years of experience in quality assurance / test automation.
• Medium skill level with test automation and continuous integration tools; demonstrated experience with building environments and pipelines.
• Experience with one programming language and operating system (preferably C#).
• Experienced in problem-solving and decision-making skills, with the ability to identify and resolve project issues and risks.
• Strong organizational, time management, and verbal and written communication skills.

Education Desired

• Associate or bachelor’s degree in computer science or related field.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

Workplace Type: On-Site
Employment Type: FT
Job Location: Barberton, OH

Job Summary

The Radio Development Lead is responsible for overseeing WKJA’s daily operations while strategically growing financial support through donor engagement, sponsorships, and community partnerships. This role combines business acumen with ministry outreach- strengthening relationships with churches, para-church organizations, businesses, and listeners. Serving as a visible ambassador for Heartfelt Radio, this position plays a vital part in advancing WKJA’s mission to share Christ’s love throughout Northeast Ohio.

Primary Responsibilities

• Lead the daily operations of WKJA’s business office, ensuring accuracy, confidentiality, and timeliness in all administrative and financial processes.
• Develop and execute donor engagement and fundraising strategies that align with WKJA’s mission and growth goals.
• Identify, cultivate, and steward relationships with donors, sponsors, churches, ministries, and business partners.
• Create and manage promotional events and community engagement activities, including oversight of the WKJA Event Trailer.
• Implement and track multi-channel fundraising campaigns (on-air, digital, direct mail, and in-person).
• Manage and maintain accurate donor and listener databases; ensure timely gift entry, acknowledgment, and reporting.
• Prepare deposits, issue receipts, and coordinate donor correspondence with professionalism and confidentiality.
• Support planning and logistics for the annual Harvest Time Fundraiser and other donor campaigns.
• Collaborate with the General Manager on strategic initiatives, sponsorship packages, and partnership opportunities, compliant with FCC regulations.
• Represent WKJA at community events, church partnerships, and promotional appearances.
• Participate in brainstorming sessions to strengthen Heartfelt Radio’s marketing, outreach, and listener retention efforts.
• Develop sponsorship packages in alignment with management goals and FCC compliance.
• Grow revenue through sponsorship and donor opportunities that advance WKJA’s outreach.
• Build and maintain meaningful relationships with ministry leaders and business sponsors for long-term engagement.
• Partner with churches and para-church organizations to incorporate Heartfelt Radio into missions or outreach initiatives.

Core Competencies & Skills

• Fundraising and Donor Development
• Relationship and Partnership Building
• Strategic Communication and Presentation
• Event Planning and Public Relations
• Financial Accuracy and Confidentiality
• Database Management and Reporting
• Adaptability and Team Collaboration

Required Qualifications

• Bachelor’s degree or equivalent experience in communications, business, marketing, or a related field preferred.
• Minimum of five years’ experience in fundraising, donor relations, or nonprofit development.
• 1-2 years of proven ability to meet and exceed revenue goals through strategic donor and sponsor engagement.
• Willingness to travel up to 50% locally and work occasional evenings or weekends for events.
• Proficiency in Microsoft 365 (Teams, Excel, PowerPoint), social media, and financial/donor software.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

JOB SUMMARY

The Training & Development Manager is responsible for designing, implementing, and leading organizational learning strategies that align with CHM’s mission, values, and ministry goals. This role manages the training team and leads cross-functional learning initiatives that equip employees for professional growth, and ministry excellence. The manager ensures that training programs support CHM’s organizational outcomes.

PRIMARY RESPONSIBILITIES

• Lead, coach, and develop the training team to execute high-quality programs that meet organizational learning needs.
• Collaborate with HR Director on the implementation of a comprehensive training and development strategy aligned with CHM’s strategic and cultural goals.
• Partner with department heads to assess training needs, address skill gaps, and create tailored development plans.
• Design and oversee the delivery of vertical training, leadership development, professional growth, and compliance training programs.
• Manage the Learning Management System (LMS) within the HRIS platform, ensuring timely access to relevant and updated content.
• Monitor and report on training effectiveness through data-driven metrics and participant feedback.
• Provide coaching and resources to help supervisors and managers effectively support employee development.
• Collaborate on succession planning and career pathways for key roles, helping to build and maintain a strong talent pipeline across the ministry.
• Lead training support for organizational change initiatives, ensuring staff are equipped during transitions in systems, policies, or culture.
• Work cross-functionally with HR, IT, Program Services, and other departments to deliver targeted training that supports operational effectiveness.
• Strengthening the talent pipeline for strategic ministry goals.
• Encourage a learning culture that promotes continuous improvement, innovation, and ministry impact.
• Ensure training efforts reflect CHM’s Christian values and foster a Christ-centered workplace.
• Other duties as assigned by the HR Director.

CORE COMPETENCIES & SKILLS

• Team Leadership & Coaching – Skilled in leading a training team and fostering growth through mentorship and collaboration.
• Instructional Design – Knowledge of adult learning principles and proven ability to build engaging, effective learning experiences.
• Project & Program Management – Strong organizational skills to plan, execute, and evaluate multiple training initiatives.
• Communication – Excellent facilitation and interpersonal skills across technical and non-technical audiences.
• Strategic Thinking – Ability to align learning initiatives with organizational goals and ministry values.
• Assessment & Evaluation – Comfortable using metrics, surveys, and learning data to drive continuous improvement.
• Ministry Mindset – Models servant leadership and supports spiritual development across teams.

QUALIFICATIONS

Education and Experience

• Predictive Index Certification preferred
• Bachelor’s degree in Human Resources, Learning & Development, Organizational Leadership, Education, or related field required
• Master’s degree or professional certifications (e.g., CPTD, SHRM-CP) preferred
• 5+ years of experience in similar training role, with at least 2 years managing a team
• 2–4 years of experience designing and delivering organization-wide learning programs with demonstrated successful outcomes
• 2–4 years of experience measuring and evaluating the impact of learning programs