Position Title: Advantage Care Solution Travel Coordinator Department: Advantage Care Solution
Reports Directly To: Dually reports to the Provider Relations and Member Advocate Supervisor

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH (Hazelwood Building)

Position Summary

As an Advantage Care Solution Travel Coordinator, your primary responsibility will be to serve our members by meticulously coordinating their travel arrangements based on their chosen treatment locations. You will play a crucial role in ensuring that our members’ travel experience is seamless and convenient, while also exploring opportunities for cost savings through bundle prices available on the Advantage Care Solution platform. This job requires frequent contact with members who may need travel arrangements due to unforeseen circumstances.

In addition to your travel coordination responsibilities, you will also have the opportunity to learn and support the Advantage Care Solution Specialist role as needed. This versatility and cross-training will allow you to contribute to our team’s overall effectiveness and ensure a smooth workflow.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Functions

• Utilize critical thinking skills to effectively coordinate travel arrangements for members based on their treatment locations.
• Offer guidance and recommendations to members regarding travel options, including suggesting the most convenient and cost-effective routes, accommodations, and transportation arrangements.
• Verify and confirm all travel-related details, such as departure and arrival times, accommodation reservations, and necessary travel documentation, to ensure accuracy and compliance with regulations.
• Maintain clear and effective communication with members and internal team members throughout the travel planning process, addressing any questions, concerns, or changes promptly and professionally.
• Continuously research and evaluate various travel platforms, companies, and providers to identify the most suitable options for members, considering factors such as cost, convenience, and quality.
• Act as a point of contact for members during their travel, assisting with any unexpected issues or emergencies that may arise, such as flight delays, cancellations, or changes in plans.
• Monitor and manage travel budgets and expenses, seeking cost-saving opportunities without compromising the quality of travel arrangements.
• Collaborate with other departments to ensure a seamless experience for members and align travel arrangements with overall program objectives and requirements.
• Stay informed about the latest trends, regulations, and best practices in the travel industry, incorporating this knowledge into travel planning and providing relevant updates and recommendations to members.
• Demonstrate excellent communication skills, both verbal and written, to interact with our members and team members.
• Utilize computer skills to navigate and book accommodations, airfare, and car rentals through various travel platforms.
• Display flexibility and adaptability in managing interruptions and changes that may occur throughout the day, such as addressing inquiries, responding to team messages, and handling daily communications. Our cost-containment initiative and evolving roles often result in frequent updates, clarifications, and corrections.
• Back up the Advantage Care Solution Specialist role as necessary, assisting with their responsibilities, such as managing treatment appointments, coordinating with healthcare providers, and ensuring continuity of care for members.

Qualifications

• High School Diploma or successful completion of a high school equivalency exam.
• Proficient in operating a PC, including working with information systems and applications.
• Previous experience with Microsoft Office programs.
• Familiarity with routine office equipment operation (e.g., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of travel platforms and companies.
• Flexibility is required in being on call and being available outside of regular work hours to address travel issues that may arise.
• Possess crisis management skills to quickly assess situations and make the necessary travel changes under pressure.
• Strong analytical, organizational, and problem-solving skills.
• Previous experience as a travel agent is preferred but not mandatory.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (On-Site/Remote)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Human Resources Business Analyst will elicit, analyze, specify, and validate the business needs of stakeholders, including HR department staff and cross-functional teams. This role will gather and compile user requirements to understand the HR technology solutions needed for effective operations, focusing on core HR systems, including Dayforce and Netpresenter software. The HR Business Analyst will apply proven communication, analytical, and problem-solving skills to support informed technology decisions. Additionally, the role requires staying current with emerging HR technology trends to optimize business processes and ensure alignment between HR technology and organizational goals.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Certification Development
• Hybrid remote/on-site work arrangements available

Responsibilities

The Human Resources Business Analyst will dual report to the Director of Human Resources and the Director of PMO, with responsibilities including:

Strategy & Planning

• Collaborate with project sponsors to define project scope and objectives.
• Identify and engage with key project stakeholders and establish user classes and characteristics.
• Conduct interviews, workshops, surveys, and other techniques to gather user requirements.
• Define the scope and parameters of requirements analysis for each project to outline its impact, outcomes, and success metrics.
• Prioritize requirements based on stakeholder and project needs.
• Evaluate and enhance existing requirements-gathering processes.

Acquisition & Deployment

• Assist with research on HR technology solutions that meet established requirements.
• Participate in the QA process to ensure that selected software and systems meet functionality requirements.
• Contribute to the selection of HR documentation and process software tools.

Operational Management

• Analyze requirements for completeness and alignment with ministry goals.
• Use standard templates to document requirements clearly and concisely.
• Translate conceptual user needs into functional requirements for the development team.
• Develop prototypes and interface specifications based on user needs.
• Create process models, diagrams, and documentation to guide project teams.
• Conduct peer reviews of business requirements for accurate interpretation.
• Communicate requirements changes to stakeholders to ensure understanding.
• Serve as the HR solutions subject matter expert (SME) for Dayforce and Netpresenter.

Requirements

• Experience in HR Technology: Demonstrated knowledge and experience with HRIS and employee communication platforms, specifically Dayforce and Netpresenter.
• Business and Technical Analysis: Proven experience in business analysis, requirements elicitation, and methodology development.
• Project Involvement: Experience in the implementation of HR technology solutions and systems.
• Communication Skills: Ability to create detailed and comprehensible documentation for both technical and non-technical audiences.
• Project Management: Familiarity with project management practices and software tools.
• IT and Software Development Concepts: Understanding of application development and principles.

Experience with the following is preferred

• Certified Professional in SHRM and/or International Institute of Business Analysis (IIBA).
• HR project experience involving employee engagement and system integration.
• Knowledge of relevant software platforms and mobile applications.
• Proficiency with Microsoft Office Suite and project management tools such as Monday.com.

Personal Attributes Desired

• Self-development focus
• Strong collaboration skills
• Innovation-driven mindset
• Detail-oriented
• Trust-building behavior
• Effective decision-making
• Information management expertise
• Valuing diversity
• Quick learning capability
• Customer focus
• Process optimization skills
• Accountability

Work Conditions

• May require occasional evening or weekend work to meet project deadlines.
• Extended periods of sitting and using a computer.
• Ability to participate in presentations and training.
• Some travel may be necessary.
• Combination of on-site and remote work from Barberton, Ohio.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: On-Site/Hybrid
Employment Type: FT
Job Location: Barberton, OH

Position Summary

A Business Intelligence Analyst is a professional responsible for analyzing and interpreting data to provide insights that support marketing business decisions. The analyst works closely alongside the Director of Marketing, creating and maintaining reports, dashboards, and other data visualization tools to communicate findings to stakeholders and providing guidance to the Marketing team using data.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities

• Collect and analyze data to develop insights and recommendations for business decisions.
• Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends.
• Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis.
• Develop and implement data quality checks to ensure accuracy and consistency of data.
• Identify opportunities for process improvement and automation to increase efficiency and effectiveness of reporting.
• Communicate findings and insights to stakeholders through presentations and written reports.
• Stay up to date with industry trends and best practices in reporting and analytics.
• Analyze lead data, monitor campaign performance, and provide regular reports to inform marketing strategies.

Knowledge & Experience Required

• Bachelor’s degree in a related field such as Business, Marketing, Public Relations or Computer Science
• 5+ years of experience in data analysis, reporting, business intelligence, or Marketing
• Advanced proficiency in Microsoft Excel and SQL
• Understanding of Marketing tools (Hubspot, Google Analytics, Meta Ad Manager)
• Social Media, Radio, and Audio Reporting
• Experience with data visualization tools such as Tableau or Power BI
• Understanding of statistical analysis and modeling
• Knowledge of database design and data warehousing principles
• Experience with programming languages such as Python or R
• Experience in a fast-paced, deadline-driven environment

Additional Related Knowledge & Experience Desired

• Google Analytics Certification
• HubSpot Reporting Certification
• Microsoft: Power BI Data Analyst
• Experience in leadership roles.
• General knowledge of Data Analysis Methodologies

Education & Certifications Desired

• Associate or bachelor’s degree in business, Public Relations, Marketing, Management Information Systems, Data Science, Mathematics, Economics or related field.
• Google Analytics Certification
• HubSpot Reporting Certification
• Microsoft: Power BI Data Analyst

Competencies & Skills Desired

• Self-Development
• Collaboration
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management
• Values Diversity
• Nimble Learning
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability
• Job-Specific Knowledge
• Ability to Work with Large Datasets and Analyze Complex Data
• Excellent Communication and Presentation Skills
• Strong Attention to Detail and Accuracy
• Ability to Work Independently and Manage Multiple Projects Simultaneously

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Hybrid

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a highly skilled and creative Content Strategy Supervisor to develop and oversee our content strategy and marketing team. In this role, you will be responsible for ensuring the production of consistent, high-quality, and engaging content across all marketing channels, driving brand awareness, audience engagement, and lead generation.

The ideal candidate will collaborate with cross-functional teams, manage a group of content specialists, and play a key role in shaping our content approach to align with business objectives.

Key Responsibilities

• Assist in developing and implementing a comprehensive content strategy to align with marketing and business goals.
• Create, manage, and maintain content calendars to ensure timely delivery of content across all channels.
• Collaborate with creative teams, content specialists, and other stakeholders to plan, develop, and optimize content, ensuring it is SEO-friendly and geared toward lead generation.
• Oversee and manage a team of content specialists, providing guidance and direction to ensure high-quality content output.
• Analyze content performance and use insights to refine content strategy, improving engagement and conversion rates.
• Stay up to date on content marketing trends, best practices, and SEO techniques to drive continuous improvement.

Qualifications

• Proven experience in content strategy, content management, or a similar role.
• Strong understanding of content marketing principles and experience with content management systems (CMS).
• Demonstrated experience in SEO, lead generation, and content performance analytics.
• Excellent project management and organizational skills, with the ability to handle multiple priorities.
• Exceptional written and verbal communication skills.
• Experience managing and mentoring a team of content specialists.

Preferred Certifications

• HubSpot Content Marketing Certification
• HubSpot SEO Certification
• Content Marketing Institute Certification

Preferred Skills

• Proficiency with content management tools, such as WordPress or similar platforms.
• Experience with marketing automation tools and CRM systems.
• Familiarity with social media management platforms and digital marketing strategies.
• Strong analytical skills, with the ability to interpret data and adjust content strategies accordingly.
• Creative thinking and problem-solving abilities.

This position offers an exciting opportunity to shape and manage a dynamic content strategy that drives business growth and brand engagement.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH (Hazelwood Building)

Position Summary

The Data Governance Coordinator will be responsible for supporting the development, implementation, and maintenance of data
governance policies and practices across the organization. This role will work closely with business stakeholders, IT teams, and
data stewards to ensure that data is accurate, accessible, secure, and used in compliance with organizational and regulatory
requirements. The ideal candidate will have a strong understanding of data management practices, excellent communication
skills, and a detail-oriented approach to managing data governance tasks.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Support Data Governance Framework: Assist in implementing and maintaining the organization’s data governance framework, ensuring alignment with organizational objectives, compliance regulations, and industry standards.
• Data Stewardship: Collaborate with data stewards across departments to monitor data quality, ensure consistent data definitions, and resolve data-related issues in a timely manner.
• Policy and Standards Development: Assist in the development, documentation, and communication of data governance policies, data standards, and best practices to ensure data is managed consistently across the organization.
• Data Quality Management: Coordinate efforts to track, measure, and improve data quality across systems, including conducting regular data quality assessments and reporting on findings.
• Training and Awareness: Assist in Development and deliver training programs and resources to educate employees on data governance principles, policies, and data handling best practices.
• Compliance and Risk Management: Ensure data governance practices are compliant with relevant laws and regulations (e.g., CIS, PCI, etc.) and support data privacy and security initiatives.
• Cross-Functional Collaboration: Work closely with IT, legal, and business teams to ensure data governance processes are aligned with business needs, technical capabilities, and regulatory requirements.
• Documentation and Reporting: Maintain accurate records of data governance activities, create reports on governance metrics, and track progress against data governance goals.
• Continuous Improvement: Identify opportunities to improve data governance processes, tools, and technologies to enhance the overall efficiency and effectiveness of data management practices.

Knowledge & Experience Required

• 2+ years of experience in data governance, data management, or a related field.
• Familiarity with data governance frameworks and standards (e.g., DAMA-DMBOK, ISO/IEC 8000).
• Experience with data quality tools, data profiling, or master data management (MDM) solutions is a plus.
• Strong understanding of data governance principles, practices, and tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.
• Strong attention to detail and organizational skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency with data management tools (e.g., metadata management, data cataloging tools, data quality tools) is a plus.

Education & Certifications Desired

• Bachelor’s degree in Information Management, Data Science, Computer Science, Business Administration, or a related field.
• Certified Information Management Professional (CIMP)
• Data Governance and Stewardship Professional (DGSP)
• DAMA Certified Data Management Professional (CDMP)

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Junior Database Administrator at Christian Healthcare Ministries will assist in managing the organization’s databases, ensuring data integrity, security, and performance. This role involves supporting database operations, performing routine maintenance, troubleshooting issues, and optimizing database performance.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Database Installation and Configuration: Assist in setting up, configuring, and maintaining database management systems (DBMS) such as SQL Server, MySQL, or others.
• Data Backup and Recovery: Help implement and maintain database backup procedures, perform regular backups, and assist with data recovery in case of failure.
• Database Security: Support security management by ensuring database access is properly controlled, helping with user roles and permissions.
• Performance Monitoring: Assist in monitoring database performance and troubleshoot issues such as slow queries, high resource usage, and other performance-related concerns.
• Query Optimization: Assist senior DBAs in optimizing SQL queries to improve performance and reduce database load.
• Database Updates and Patches: Help apply database patches, updates, and service packs as directed by senior DBAs.
• Data Migration and Import/Export: Assist in moving and migrating data between different systems or database platforms.
• Documentation: Maintain accurate documentation for database systems, configurations, and procedures.
• Troubleshooting and Issue Resolution: Help resolve basic database-related issues, including connectivity problems and data inconsistencies.
• Collaboration: Work with development teams, network administrators, and other departments to support database requirements for various applications.

Required Skills and Qualifications

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical Skills:
  • Basic understanding of relational databases (SQL, MySQL, PostgreSQL, or others).
  • Familiarity with database design, normalization, and indexing.
  • Knowledge of SQL and ability to write basic queries.
  • Familiarity with operating systems (Windows Server) used in database management.
• Attention to Detail: Strong focus on database integrity, accuracy, and security.
• Problem-Solving Skills: Ability to troubleshoot database issues and propose solutions.
• Communication Skills: Strong written and verbal communication skills for documenting issues and working with cross-functional teams.
• Learning Mindset: Eagerness to learn and develop skills under the mentorship of senior DBAs.

 Preferred Skills (optional)

• Familiarity with database monitoring and performance tuning tools.
• Basic understanding of database replication and clustering.

 Working Conditions

• Full-time, office-based or hybrid roles may be offered.
• May require occasional after-hours or weekend work for database maintenance and support.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Digital Marketing Specialist will support the Marketing department in executing email, SMS, and chat marketing strategies to communicate effectively with our prospective members. This role will build and manage email, SMS, and chat campaigns to drive conversion, engagement, lead generation, and retention.

The ideal candidate is a data-driven marketer with a keen interest in metrics like open rates, click rates, and calls-to-action (CTAs), and is responsible for all email initiatives from start to finish. This is a new position focused on planning, developing, and implementing communications for the organization.

Key Responsibilities

• Campaign Execution:
  • Design and execute email, SMS, and chat campaigns aligned with Christian Healthcare Ministries’ (CHM) digital engagement strategy, focusing on educating, inspiring, and motivating prospective members throughout the lifecycle.
• Collaboration:
  • Work closely with Marketing and Communications teams to create content that supports overall marketing goals and enhances customer engagement.
• Project Management:
  • Manage end-to-end email production, including planning, targeting, setup, testing, deployment, reporting, and optimization.
• Audience Segmentation:
  • Perform list segmentation and create targeted, personalized communication plans for various audience segments.
• Content Development:
  • Assist in developing data-driven, dynamic content that improves retention, reactivation, and loyalty.
• Technical Execution:
  • Oversee technical aspects of communication delivery using marketing automation tools, ensuring proper construction for optimal deliverability and performance.
• Quality Assurance:
  • Ensure communications meet industry best practices for layout, mobile optimization, deliverability, and adherence to company branding standards.
• Performance Reporting:
  • Monitor and report on campaign performance and KPIs, providing insights and recommendations to improve program effectiveness continually.

Qualifications

• Experience: 5-7 years of experience in email marketing/marketing communications, ideally in B2C, B2B2C, or nonprofit sectors.
• Technical Skills: Proficiency in email, SMS, and chat marketing, CRM, and marketing automation platforms; familiarity with web metrics, digital analytics, and data interpretation. (prefer experience in HubSpot)
• Educational Background: BA/BS in Marketing or a related field (e.g., Analytics, Statistics, Communications) preferred.
• Project Management: Strong organizational skills with the ability to manage multiple projects, meet tight deadlines, and adapt to last-minute changes.
• Interpersonal Skills: Self-starter who can work both independently and collaboratively, demonstrating strong interpersonal and time management abilities.
• Attention to Detail: Analytical and detail-oriented with a creative approach to problem-solving.
• Faith-Based Requirements: Must align with Christian Healthcare Ministries’ values, practicing ethical and legal business standards, and following New Testament principles as outlined in the organization’s guidelines.

Additional Requirements

• Adhere to the Organization’s standards and policies, as outlined in the Employee Handbook.
• Prepare additional reports, projects, or duties as assigned.
• Limited travel may be required to support marketing objectives.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: On-Site/Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

A Junior Data Analyst is an entry-level position and will involve seeking and collecting relevant data, as well as documenting the

information to be processed. The Junior Analyst will work directly with business stakeholders building reports within SQL for

the specific team needs.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Collect and analyze data to develop insights and recommendations for business decisions.
• Create and maintain reports for the business.
• Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis.
• Develop and implement data quality checks to ensure accuracy and consistency of data.
• Stay up to date with industry trends and best practices in reporting and analytics.

Knowledge & Experience Required

• Bachelor’s degree in a related field such as Computer Science, Business Administration, Mathematics, Statistics, Economics
• Proficiency in Microsoft Excel and SQL
• Ability to work with large datasets and analyze complex data.
• Excellent communication and presentation skills
• Strong attention to detail and accuracy
• Ability to work independently and manage multiple projects simultaneously.
• Experience in a fast-paced, deadline-driven environment

Additional Knowledge & Experience Desired

• Experience in leadership roles.
• General knowledge of Data Analysis Methodologies

Education & Certifications Desired

• Bachelor’s degree in business, Computer Science, Data Science, Mathematics, Economics, or related field.

Personal Attributes Desired

•  Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a skilled Maintenance & Facilities Technician to join our facilities management team. This role requires a proactive, knowledgeable individual who is capable of managing various maintenance duties with an emphasis on safety and efficiency.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities

• Participate in the regular maintenance and repairs of HVAC systems, electrical systems, and plumbing to ensure optimal operation and compliance with all safety standards.
• Utilize basic computer skills to maintain digital records of repairs, services, and maintenance schedules. Proficiency in Microsoft Excel is necessary for managing and reporting data effectively.
• Apply management skills to lead small teams during projects, ensuring tasks are completed timely and within budget.
• Conduct routine inspections of the facilities to identify and resolve issues before they escalate, helping maintain a safe environment for all occupants.
• Collaborate with other departments to prioritize maintenance tasks and manage schedules without disrupting the operational flow.
• Some janitorial duties expected.

Qualifications

• Proven experience in general maintenance including plumbing, electrical, and HVAC systems.
• Strong management skills with the ability to oversee maintenance operations and lead teams effectively.
• Working knowledge of facility management best practices.
• Proficient in using basic computer software, particularly Excel, for tracking and reporting purposes.
• Excellent problem-solving skills and attention to detail.

Preferred Skills

• Experience in using maintenance management software.
• Strong communication and interpersonal skills to interact with team members and other departments effectively.
• Ability to adapt to changing situations and handle multiple priorities with a proactive approach.

Education and Experience:

• High school diploma or equivalent.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY
• Professional Development
• Paid Training

Essential Job Functions

• Assist member inquiries via phone and email with time sensitivity in mind.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• An understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Medical background is preferred.
• Knowledge of Maternity Global Fee/Stork Package preferred.
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

What We Offer

• Compensation is based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
• Examine medical bill information to ensure accuracy and completeness.
• Verify account balances and research financial assistance programs.
• Review expedites, overpayments, and estimates.
• Review member concerns and provide escalation to management when necessary.
• Follow up on providers’ proposals and maintain members well-informed throughout the process.
• Upholds the mission, vision, values, and customer service standards of CHM.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs and Adobe software
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of the healthcare field is preferred.
• Experience in medical billing is a plus.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills
• Compensation commensurate with experience
• Perform other job duties as assigned by management.

Education

• Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

• Prolonged periods of sitting at a desk.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this entry-level role, the Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Verify and/or update member information as needed.
• Attract prospects by answering questions and giving suggestions.
• Make recommendations to obtain membership when appropriate.
• Review member concerns and provide escalation to management when necessary.
• Ensure guidelines are communicated clearly and concisely.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Upholds the mission, vision, values, and customer services standards of CHM.
• Always maintain a professional demeanor

Experience Requirements

• Required: HS Diploma or equivalency
• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills.
• Able to organize workloads and multi-task.
• Perform other job duties as assigned by management.

Schedule

• 9am-5pm, Monday thru Friday

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: On-Site/Hybrid
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a results-driven Senior Marketing Systems Specialist with 3-5 years of hands-on experience in implementing and configuring marketing automation platforms. This role requires a strategic professional with deep technical expertise and the ability to align systems and processes with business objectives. Candidates with a background in Healthcare Provider or Insurance industries are highly preferred.

As a Senior Marketing Systems Specialist, you will oversee and optimize HubSpot and other marketing systems, lead integrations, and implement innovative strategies to elevate the organization’s marketing capabilities. This role combines technical acumen, strategic alignment, and cross-functional collaboration to drive impactful outcomes.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Strategic Oversight and System Optimization
• Develop and execute a comprehensive strategy for HubSpot and other marketing systems to align with business and departmental goals.
• Evaluate and integrate emerging technologies to enhance marketing effectiveness and innovation.
• Platform Implementation and Configuration
• Lead end-to-end implementation, configuration, and optimization of HubSpot and other systems, ensuring seamless integration with existing tools.
• Design and manage automated workflows and data pipelines to drive efficiency and insights.
• Leadership and Cross-Functional Collaboration
• Collaborate with Marketing, Sales, IT, and other departments to identify system needs and align technical solutions with organizational objectives.
• Serve as the primary liaison for technical teams and non-technical stakeholders, translating complex requirements into actionable plans.
• Data Governance and Reporting
• Oversee data integrity, governance, and security across marketing systems.
• Build and maintain advanced dashboards and reporting systems to monitor performance and support decision-making.
• Team Training and Development
• Provide mentorship and training to internal marketing systems team members on advanced marketing system functionalities and best practices.
• Maintain detailed documentation of system workflows, processes, and configurations.

Knowledge & Experience Required

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or a related field; or equivalent work experience.
• 3-5 years of hands-on experience implementing and configuring marketing automation platforms, with a strong preference for HubSpot expertise.
• Industry experience in Healthcare Provider or Insurance is highly preferred.

Technical Skills

• Advanced knowledge of CRM, Customer Contact, and Lead Generation systems, marketing automation, and digital marketing best practices.
• Proven success in managing complex integrations and workflows.
• HubSpot certifications are a plus
• HubSpot Marketing Software
• HubSpot CRM
• Certified HubSpot Trainer

Preferred Skills

• Strong project management capabilities with a proven ability to lead cross-functional initiatives.
• Exceptional analytical skills for data analysis and reporting.
• Outstanding communication and presentation skills, with the ability to influence at all levels of the organization.
• A strategic mindset coupled with a passion for continuous improvement and innovation.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk II role is primarily focused on helping end users with computer issues.  The role is also responsible for deploying and managing computers, printers, phones, and other accessories.  The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.

Duties and Responsibilities

Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include:

• End user support for onsite and remote computers, mobile devices.
• End user support for phone system and fax system.
• Deploy and manage computers.
• Install and configure workstation applications and accessories.
• Assist with computer moves.
• Assist with management of printers.
• Create and improve department documentation (SOPs and Standards).
• Assist with management of infrastructure systems and hosted systems.
• Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first.
• Help with vendor management activities for software and service providers.
• Work with other departments and teams as needed to achieve the goals of the organization.
• Be professional with users, leaders, and vendors.  Treat them with kindness and respect.

Desired Skills & Experience

Minimum Requirements

• High School diploma.
• 2-5+ years of professional work experience in technology or another service-related field.
• Be able to lift and carry typical computer, monitor and printer devices.

Core Competency Requirements

• Solid understanding of the Windows Operating System for workstations and laptops.
• Solid understanding of Microsoft Office.
• Solid understanding of mobile devices and configuration.

Preferred Competency Requirements

• Experience deploying and supporting Mac computers.
• Experience supporting a phone system.
• Experience with Active Directory, File Server Management and Print Server Management.
• Experience managing users and mailboxes in O365.
• Experience with backup and restore solutions.

Pay

• Commensurate with qualifications.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Service Desk Team Lead is responsible for managing the daily operations of the IT Service Desk, ensuring the team provides efficient and effective technical support to end users. This role includes monitoring service desk performance, mentoring staff, optimizing workflows, and delivering exceptional customer service. The Team Lead collaborates closely with the IT Manager on staff performance reviews and strategic planning, ensuring alignment with organizational goals.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.

Duties and Responsibilities

Team Leadership and Management

• Oversee day-to-day service desk operations to ensure timely resolution of technical issues in alignment with SLAs.
• Act as the primary point of contact for escalations, providing guidance to resolve complex technical problems.
• Supervise and mentor service desk staff, fostering a culture of collaboration, growth, and professionalism.
• Monitor and manage service desk tickets to maintain high levels of efficiency and customer satisfaction.
• Schedule and coordinate staff assignments to ensure adequate coverage and balanced workloads.
• Provide input to the IT Manager for employee performance reviews and development plans.

Process Optimization

• Continuously evaluate and refine workflows, procedures, and documentation (SOPs and standards) to improve team efficiency and user experience.
• Collaborate with the IT Manager to implement IT Service Management (ITSM) processes and best practices.
• Track and analyze incident trends, identify root causes, and recommend preventive measures.

Customer Service Excellence

• Ensure the service desk team delivers exceptional customer service, responding to user inquiries in a timely and professional manner.
• Proactively engage with end users to gather feedback and identify areas for service improvement.
• Train and guide the team on customer service best practices and technical troubleshooting skills.

Collaboration and Reporting

• Work closely with the IT Manager to align service desk activities with organizational goals.
• Provide regular updates and performance metrics to the IT Manager, highlighting accomplishments and areas for improvement.
• Collaborate with other IT teams and departments to address cross-functional issues and projects.

Operational Oversight

• Assist with vendor management for service contracts, hardware repairs, and software solutions.
• Participate in technical projects and upgrades as needed, contributing expertise and support.
• Ensure adherence to IT security protocols and data protection policies.

Desired Skills & Experience

Minimum Requirements

• High school diploma or equivalent (bachelor’s degree preferred).
• 3–5+ years of professional experience in IT service desk operations or technical support.
• Proven ability to lead and manage a team effectively.

Core Competencies

• Strong understanding of Windows operating systems, Microsoft Office, and mobile device configurations.
• Experience with service desk ticketing systems and incident management processes.
• Excellent problem-solving skills and the ability to resolve technical issues efficiently.

Preferred Competencies

• Familiarity with Active Directory, O365 user and mailbox management, and ITSM frameworks (ITIL preferred).
• Experience managing or deploying an ITSM ticketing system.
• Experience deploying and supporting Mac computers and phone systems.
• Knowledge of backup and restore solutions and file/print server management.

Personal Attributes

• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills for interacting with users, team members, and stakeholders.
• Analytical mindset with a focus on continuous improvement and strategic thinking.
• Commitment to fostering a user-focused service culture.

Work Conditions

• Primarily on-site with occasional remote work opportunities.
• May need to travel between the CHM facilities.
• May require evening or weekend work to meet deadlines or manage critical issues.
• Based in Barberton, Ohio.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Software Developer is part of a development team whose purpose is to update, enhance, and extend the current ERP system. The Software Developer is involved in all areas of development from design to development to testing.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

Reporting to the Software Development Manager, the responsibilities of the Software Developer include:

• Working on a team to develop, test, and maintain web- and desktop-based business applications built on Microsoft technologies.
• Assisting in the collection and documentation of user’s requirements.
• Developing, refining, and tuning integrations between applications.
• Analyzing and resolving technical and application problems.
• Providing second-level support to end users.

Skills & Experience

Minimum Requirements

• College or university degree in Computer Science or a related discipline.
• 1-3+ years of related professional work experience designing, programming, and supporting software applications.

Desirable

• Application development experience with .NET Core, C#, JavaScript, React, CSS, HTML, Dapper
• Proficiency with APIs, WebAPI, REST-based web services (SOA), SQL Server, or similar.

Core Competency Requirements

• Solid understanding of object-oriented programming concepts.
• Solid understanding of relational database design and querying concepts.

Pay

• Commensurate with qualifications.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.